Atlanticview Cape Town Boutique Hotel

Atlanticview Cape Town Boutique Hotel

5,0
Non male
2 recensioni
Classificato #49 in Città del Capo hotel
Check-in:
Check-out:
1
Mostrare i prezzi più bassi(Prezzo medio per notte)
Valuta
31 Francolin Road | Cape Town, Camps Bay 8005, South Africa
1 (888) 271-2681Modifica informazioni

Attrazioni

Bar
Colazione gratuita
Ristorante
Palestra
Spa
Wi-Fi gratuito
Accesso a Internet
Servizio lavanderia
Centro business
Trasferimento in aeroporto
Aria condizionata
Servizio in camera

Recensioni dei membri(2)

Los Angeles

We’ve been looking forward to vacationing in South Africa and especially Cape Town for years and we spent over a year doing research on air fare, hotels, etc. We saved up enough money and so, in Sept 2016, my husband and I booked a total of 5 hotels for the entire vacation. One of which was the Atlanticview guest house for a stay from March 13-15, 2017. Unfortunately, in February 2017, due to an unforeseen family medical emergency (family member had to be hospitalized), we had to postpone our entire trip to Cape Town. We were absolutely upset but we knew we couldn’t leave our family member in that state so we contacted all the hotels about changing the dates (not canceling) and four of them were helpful and willing to change/modify our reservation dates despite some of their cancellation policies, however, when we contacted Atlanticview, their response was: “We are sorry to hear you cannot make it however regret the reservation cannot be moved or cancelled without 100% penalty. Kind regards, Atlanticview Cape Town”

Just an fyi, here is their policy:
Cancellation: You'll be charged 50% of the total price if you cancel after reservation and the total price if you cancel in the 42 days before arrival.

We responded: “If we are not able to cancel our booking outright, we would like to postpone the dates to a later time…” Their response: nothing. Nothing in return. We emailed a third time and again no response. We contacted booking.com to see if they can communicate with Atlanticview but they didn’t receive a response either. Our initial email was sent on Feb. 18/19, 2017 - almost 4 weeks before our stay - when they could have made the room available again for booking which wouldn't be surprising if they did. They did nothing to help us in a dire situation – there were no exceptions. Instead, they ignored us and took our money. No room, no service, just kept our money outright. Normally, that kind of action is called thievery. We were out USD 1,072.72 (ZAR 13,900) – money that we worked hard for.

Please be aware when you book with Atlanticview. Read and re-read their policies because if for any reason you cannot make it to Cape Town (because there is this thing called life), you will be charged outright for your stay without you staying there even when you’ve given them more than enough time to release the room so another family can stay there. They will just ignore your emails and not work with you.

If you would rather stay at a place where they understand customer service and fair business practices in Cape Town and goes above and beyond, then we would recommend – Lawhill Luxury Apartments and The Twelve Apostles Hotel and Spa. Atlanticview neither cares nor understands anything about customers and is only interested in lining their pockets.

Utile
Segnala
Londra
Primo a scrivere una recensione

15/20; Rooms 9/10, Facilities+Dining 2/5, Service 4/5. On the hills above Camps Bay with wonderful views over the bay and ocean (expansive from several rooms). Eclectic decor, mostly in good taste, but all very comfortable. Very accomodating staff and a cosy feel arising from nightly sundowner drinks. One of the bests places to stay in Camps Bay.

Utile
Segnala

Galleria fotografica

Attrazioni

Accesso ad Internet
  • Wi-Fi gratuito
  • Postazione PC
Cibo e bevande
  • Bar/Lounge
  • Bar accanto alla piscina
  • Colazione gratuita
  • Ristorante
Fitness e svago
  • Assistenza per tour e biglietti
  • Servizi concierge
  • Docking station per MP3
  • Giardino
  • Terrazza
  • Piscina estiva all'aperto
  • Palestra
  • Massaggi in camera disponibili
Trasporti
  • Trasferimento aeroportuale (con supplemento)
  • Navetta per le aree limitrofe (con supplemento)
  • Noleggio con conducente o limousine disponibile
Parcheggio
  • Parcheggio (con supplemento)
Viaggiare con bambini
  • Culle (letti per bambini 0-2 anni) non disponibili
Animali
  • Animali non ammessi
Servizi e comodità
  • Deposito bagagli
  • Servizio di lavanderia/lavaggio a secco
  • Lavanderia self-service
  • Aree designate per i fumatori
  • Reception (orario limitato)
  • Business center
  • Facchino
  • Biblioteca
  • Negozi di articoli da regalo o edicola
  • Aree designate per fumatori (si applicano penali)
Bagno
  • Bagno in camera
  • Articoli da bagno gratuiti
  • Asciugacapelli
  • Soffione a pioggia
  • Articoli da bagno firmati
Letto
  • Biancheria da letto di alta qualità
  • Lenzuola di cotone egiziano
  • Servizio di couverture
  • Letti aggiuntivi non disponibili
Servizio in camera
  • Servizio in camera (orario limitato)
  • Minibar
  • Servizio in camera
  • Accessori per caffè/tè
  • Frigorifero
Mass media e tecnologia
  • Telefono
  • TV satellitare
  • Televisione
  • Lettore DVD
Pulizie
  • Pulizie giornaliere
Altri servizi in camera
  • Aria condizionata
  • Climatizzatore in camera (aria condizionata)
  • Tende oscuranti/tendaggio
  • Accappatoi
  • Decorazioni personalizzate
  • Arredi personalizzati
  • Ferro/Asse da stiro
  • Balcone arredato
  • Scrivania
  • Camera da letto separata
  • Cassaforte in camera (può contenere pc portatile)
Informazioni sulla proprietà
  • Numero totale delle camere - 9
  • Numero di piani - 2
  • Anno di costruzione 2001
Atlanticview Cape Town Boutique Hotel

Mostra luoghi vicini

Sto caricando...
-33.95966318.385506

Hotel nei dintorni

Visualizza tutto
Camps Bay Resort
Camps Bay Resort
1 recensione
Distanza: 0.91 km
Belmond Mount Nelson Hotel
Belmond Mount Nelson Hotel
12 recensioni
Distanza: 3.96 km
The Twelve Apostles Hotel and Spa
The Twelve Apostles Hotel and Spa
9 recensioni
Distanza: 3.52 km
Westin Grand Cape Town Arabella Quays
Westin Grand Cape Town Arabella Quays
7 recensioni
Distanza: 1.03 km
Visualizza tutto

Attrazioni nei dintorni

Visualizza tutto
Table Mountain
Table Mountain
138 recensioni
Aria aperta, Parco
Distanza: 2.74 km
Table Mountain Aerial Cableway
Table Mountain Aerial Cableway
76 recensioni
Luoghi d'interesse e musei, Visite guidate, corsi e noleggio, Aria aperta, Luogo storico, Tram e gondole, Trasporti
Distanza: 2.1 km
Camps Bay Beach
Camps Bay Beach
45 recensioni
Aria aperta, Spiagge e sport acquatici
Distanza: 1.87 km
Clifton Beaches
Clifton Beaches
29 recensioni
Aria aperta, Escursionismo e natura, Spiaggia
Distanza: 4.04 km
Visualizza tutto

Ristoranti nei dintorni

Visualizza tutto
Codfather Seafood & Sushi
Codfather Seafood & Sushi
17 recensioni
€€€€
Frutti di mare, Giapponese, Sushi
Distanza: 0.8 km
Cafe Caprice
Cafe Caprice
13 recensioni
€€€€
Mediterranea, Bar, Caffetteria
Distanza: 1.17 km
Royale Eatery
Royale Eatery
9 recensioni
Hamburger
Distanza: 4.57 km
The Roundhouse
The Roundhouse
8 recensioni
Sudafricana, Contemporanea
Distanza: 1.74 km
Visualizza tutto
Segnala questo luogo