Sofitel Brisbane Central
+ 136
Trova il miglior hotel a Brisbane per le tue date, in base a prezzo o gradimento
Confronta le offerte per Sofitel Brisbane Central tra centinaia di siti in un solo posto
Cerca un'offerta con cancellazione gratuita o valutazioni eccellenti
Confronta camere e prezzi
Confrontiamo centinaia di siti per offrirti il prezzo migliore
In sintesi
Check-in dalle ore: | 14:00 |
|---|---|
Check-out entro le ore: | 11:00 |
Animali | Animali domestici non ammessi |
Servizi
Wi-Fi
Parcheggio
Aria condizionata
Piscina
Centro fitness
Spa
Sofitel Brisbane Central: recensioni
Recensioni di 
Coppia
Data del commento: 11 mag 2026
Periodo del soggiorno: apr 2026
Three Night Stay in a Premier Suite Room 1201 : CAN DO BETTER
This was our 2nd stay at the Sofitel Brisbane since November 25. It was a vastly different experience. And the 2nd time round was over the ANZAC day weekend was disappointing to say the least. We reserved a Suite Room which was listed at around $500 per night. Since we used our suite night upgrades we paid less. But the fact remains that at that price one would expect Lounge access to be included. It is not. We had lounge access since we were Platinum tier members.
But it is not this that we found significantly different. Between late November 2025 and late April 2026, the lounge services have been dumbed down so much , We have decided that we will not stay there again. The Lounge is a make shift Lounge : in other words the street facing breakfast area becomes the lounge in the afternoon.
The last time we stayed, the afternoon tea had some choices including some savory sandwiches etc, this time there was one type of cake repeated on 2 of the 3 days and very pale scones and jam The coffee comes out of a machine that is often not working or has run out of milk: I will upload the pictures from Sofitel Wentworth where we stayed on the 2 and 3rd May so you can see what the difference in offerings and service. It was only one week apart and I think the F&B team from Brisbane needs to review what they are doing and possibly take a trip to Sydney to see what the Sofitel Wentworth and Darling Habour ( Stayed there on Australia day Weekend 26)offer at afternoon tea and evening Canapes and Drinks.
The Hotel seems to oversell the Lounge access rooms, so many guests are left standing in line or have to leave and come back. The staffing levels were dismal, and the overall experience was under whelming to say the least. Sofitel Wentowrth does not allow kids under 12 after 5 pm . Sofitel Brisbane has kids running around or being noisy at evening Canapes and Drinks. Not Good. Each guest is offered 1 serve of hot canapes served to the table and a servery where cheese and dips and some fruit is available to self serve. The Wine and beer is self serve. 1 red wine on offer ! In contrast, Sofitel Wentworth the following weekend has a carvery with a Chef on standby, and hot and cold canapes in the self serve counter as well as excellent staffing levels.
The Breakfast is in the main dining area and is extremely busy and often chaotic. Again in contrast to all of the other Sofitels we have stayed in, where breakfast is in the Millesime Club Lounge.
The Room was renovated and nice but the bathroom is still the old bathroom and the toilet seemed to give out a pong like it was blocked somewhere down stream.
The Check in and check out was straightforward.
We Wish the team all the best but I really do believe that Sofitel Brisbane have started taking their guest for granted and would need to do some serious naval gazing to fix what was working quite well in November 2025.
But it is not this that we found significantly different. Between late November 2025 and late April 2026, the lounge services have been dumbed down so much , We have decided that we will not stay there again. The Lounge is a make shift Lounge : in other words the street facing breakfast area becomes the lounge in the afternoon.
The last time we stayed, the afternoon tea had some choices including some savory sandwiches etc, this time there was one type of cake repeated on 2 of the 3 days and very pale scones and jam The coffee comes out of a machine that is often not working or has run out of milk: I will upload the pictures from Sofitel Wentworth where we stayed on the 2 and 3rd May so you can see what the difference in offerings and service. It was only one week apart and I think the F&B team from Brisbane needs to review what they are doing and possibly take a trip to Sydney to see what the Sofitel Wentworth and Darling Habour ( Stayed there on Australia day Weekend 26)offer at afternoon tea and evening Canapes and Drinks.
The Hotel seems to oversell the Lounge access rooms, so many guests are left standing in line or have to leave and come back. The staffing levels were dismal, and the overall experience was under whelming to say the least. Sofitel Wentowrth does not allow kids under 12 after 5 pm . Sofitel Brisbane has kids running around or being noisy at evening Canapes and Drinks. Not Good. Each guest is offered 1 serve of hot canapes served to the table and a servery where cheese and dips and some fruit is available to self serve. The Wine and beer is self serve. 1 red wine on offer ! In contrast, Sofitel Wentworth the following weekend has a carvery with a Chef on standby, and hot and cold canapes in the self serve counter as well as excellent staffing levels.
The Breakfast is in the main dining area and is extremely busy and often chaotic. Again in contrast to all of the other Sofitels we have stayed in, where breakfast is in the Millesime Club Lounge.
The Room was renovated and nice but the bathroom is still the old bathroom and the toilet seemed to give out a pong like it was blocked somewhere down stream.
The Check in and check out was straightforward.
We Wish the team all the best but I really do believe that Sofitel Brisbane have started taking their guest for granted and would need to do some serious naval gazing to fix what was working quite well in November 2025.
Risposta dell'hotel
Data del commento: 29 mag 2026
Bonjour,
Thank you for taking the time to share such detailed feedback following your recent stay with us.
As a returning guest, I was particularly disappointed to read that your experience differed so significantly from your previous visit and that we did not meet the expectations you had formed during your stay with us last year. There is no greater compliment than a guest choosing to return, and I am sorry that on this occasion we left you feeling disappointed.
I appreciate the time you have taken to provide such candid feedback regarding Club Millésime, including the offering, atmosphere, service levels and overall experience. Please know that your comments have been taken seriously and shared with the relevant department leaders. Guest feedback plays an important role in helping us evaluate our offering and identify opportunities for improvement, and I value the thought and detail you have provided.
Whilst I was pleased to read that you found the suite comfortable and your arrival and departure experiences straightforward, I regret that these positives were overshadowed by other aspects of your stay. I also appreciate your comments regarding the bathroom and room maintenance, which have been shared with our Engineering team for review.
Thank you again for your balanced and constructive feedback. Whilst I am sorry that we did not deliver the experience you were hoping for, I genuinely appreciate you taking the time to share your observations and suggestions with us. Should you wish to discuss your experience further, please do not hesitate to contact me directly.
Rhianne Campbell
Luxury and Guest Experience Manager
Thank you for taking the time to share such detailed feedback following your recent stay with us.
As a returning guest, I was particularly disappointed to read that your experience differed so significantly from your previous visit and that we did not meet the expectations you had formed during your stay with us last year. There is no greater compliment than a guest choosing to return, and I am sorry that on this occasion we left you feeling disappointed.
I appreciate the time you have taken to provide such candid feedback regarding Club Millésime, including the offering, atmosphere, service levels and overall experience. Please know that your comments have been taken seriously and shared with the relevant department leaders. Guest feedback plays an important role in helping us evaluate our offering and identify opportunities for improvement, and I value the thought and detail you have provided.
Whilst I was pleased to read that you found the suite comfortable and your arrival and departure experiences straightforward, I regret that these positives were overshadowed by other aspects of your stay. I also appreciate your comments regarding the bathroom and room maintenance, which have been shared with our Engineering team for review.
Thank you again for your balanced and constructive feedback. Whilst I am sorry that we did not deliver the experience you were hoping for, I genuinely appreciate you taking the time to share your observations and suggestions with us. Should you wish to discuss your experience further, please do not hesitate to contact me directly.
Rhianne Campbell
Luxury and Guest Experience Manager
Viaggiatore anonimo
Data del commento: 30 ago 2026
Periodo del soggiorno: ago 2026
I'm trying to think about something that needed improvement and I can not. The location of the hotel is absolutely crucial for a person's first time to Brisbane. It was so simple getting from the airport by train to the hotel and then getting around Brisbane is simple when the train station is directly below you. Also highly recommend getting the breakfast package, world class spread.
Viaggiatore solitario
Data del commento: 13 ago 2026
Great Location, but the Hotel Is Tired and No Longer Represents Sofitel Standards
I have stayed at Sofitel Brisbane Central many times over the years, and while the hotel’s location remains excellent, the property itself has become noticeably dated and in need of refurbishment. The rooms are showing their age, and the shower‑over‑bath setup is awkward and difficult to use — particularly for elderly guests or anyone with mobility concerns.
Several small but important touches that once differentiated the Sofitel brand have also disappeared. Bottled water is no longer provided, and overall room amenities feel reduced compared to previous years.
Club Millésime, once a highlight of the hotel, now feels tired and offers limited value. The food selection, atmosphere, and general service level no longer reflect a premium lounge experience.
Check‑in can be hit‑and‑miss depending on the day, and the overall consistency of service has declined. For a hotel positioned at this price point, the value for money is increasingly questionable.
It’s also worth noting that the hotel is clearly aligned to the business‑traveller market and is not particularly family‑orientated. Families may find the facilities and general atmosphere less suitable compared to other options in Brisbane.
The location is the strongest aspect of the property, but the hotel would benefit greatly from a refresh and a renewed focus on service and guest experience.
Several small but important touches that once differentiated the Sofitel brand have also disappeared. Bottled water is no longer provided, and overall room amenities feel reduced compared to previous years.
Club Millésime, once a highlight of the hotel, now feels tired and offers limited value. The food selection, atmosphere, and general service level no longer reflect a premium lounge experience.
Check‑in can be hit‑and‑miss depending on the day, and the overall consistency of service has declined. For a hotel positioned at this price point, the value for money is increasingly questionable.
It’s also worth noting that the hotel is clearly aligned to the business‑traveller market and is not particularly family‑orientated. Families may find the facilities and general atmosphere less suitable compared to other options in Brisbane.
The location is the strongest aspect of the property, but the hotel would benefit greatly from a refresh and a renewed focus on service and guest experience.
Risposta dell'hotel
Data del commento: 20 ago 2026
Bonjour,
Thank you for taking the time to share such considered feedback, and particularly for your loyalty in choosing to stay with us many times over the years.
As someone who has experienced the hotel over a long period, I am genuinely sorry to read that you feel the overall experience has declined and no longer reflects the Sofitel standards you have come to know and expect. Your comments regarding the condition of our rooms, bathroom facilities, reduced in-room touches, service consistency and overall value are all important, and I completely appreciate how collectively these have changed your perception of the hotel.
I am particularly disappointed to read your comments regarding Club Millésime, knowing that this was previously a highlight of your stays with us. The Club should feel like a special and elevated part of the experience, and I am sorry that you no longer feel it delivers the same sense of value or service.
I also appreciate your feedback regarding families and the accessibility of our bathroom configuration. These are important perspectives for us to consider as we continue to review the experience we provide for all of our guests.
Thank you again for being so candid with your feedback. It is particularly valuable coming from a guest who knows our hotel so well, and I will ensure your comments are shared with our leadership team. Should you wish to discuss any aspect of your experience further, please do not hesitate to contact me directly, as I would genuinely welcome the opportunity to speak with you.
Rhianne Campbell
Luxury & Guest Experience Manager
Thank you for taking the time to share such considered feedback, and particularly for your loyalty in choosing to stay with us many times over the years.
As someone who has experienced the hotel over a long period, I am genuinely sorry to read that you feel the overall experience has declined and no longer reflects the Sofitel standards you have come to know and expect. Your comments regarding the condition of our rooms, bathroom facilities, reduced in-room touches, service consistency and overall value are all important, and I completely appreciate how collectively these have changed your perception of the hotel.
I am particularly disappointed to read your comments regarding Club Millésime, knowing that this was previously a highlight of your stays with us. The Club should feel like a special and elevated part of the experience, and I am sorry that you no longer feel it delivers the same sense of value or service.
I also appreciate your feedback regarding families and the accessibility of our bathroom configuration. These are important perspectives for us to consider as we continue to review the experience we provide for all of our guests.
Thank you again for being so candid with your feedback. It is particularly valuable coming from a guest who knows our hotel so well, and I will ensure your comments are shared with our leadership team. Should you wish to discuss any aspect of your experience further, please do not hesitate to contact me directly, as I would genuinely welcome the opportunity to speak with you.
Rhianne Campbell
Luxury & Guest Experience Manager
Viaggiatore in famiglia
Data del commento: 12 ago 2026
Great Concept, But Disappointing Service from Sofitel
We attended the 7 Paintings dinner experience at Sofitel Brisbane Central as a family of three with our six-year-old. While the 7 Paintings show itself was great, unfortunately the seating and dining arrangements — and particularly the way our concerns were handled afterwards — really affected our overall experience.
We were seated at a shared table with a single guest we didn’t know, despite other tables being available with only 3 adults. What concerned us most was being expected to share eating/serving utensils with a stranger. From a hygiene perspective, this was extremely awkward and not something we expected from an experience at this price point.
What was particularly disappointing was what happened after we raised the issue. We emailed 7 Paintings directly and received no response. We also contacted the host at Sofitel Brisbane Central, explained exactly what had happened and made them aware of our concerns. Despite taking the time to bring this to their attention, there was no meaningful follow-up, response or attempt to address our experience.
Being hosted at a five-star hotel, I expected a much higher level of customer care when a legitimate concern was raised.
I would not recommend the 7 Paintings dinner experience to families with young children unless you confirm beforehand that your family will have its own table. At the absolute minimum, separate eating and serving utensils should be provided for each booking rather than expecting unrelated guests to share them.
It’s particularly disappointing because 7 Paintings itself was genuinely enjoyable. Unfortunately, the dining arrangements combined with the complete lack of response or action after we raised our concerns ultimately overshadowed what otherwise could have been a great experience.
We were seated at a shared table with a single guest we didn’t know, despite other tables being available with only 3 adults. What concerned us most was being expected to share eating/serving utensils with a stranger. From a hygiene perspective, this was extremely awkward and not something we expected from an experience at this price point.
What was particularly disappointing was what happened after we raised the issue. We emailed 7 Paintings directly and received no response. We also contacted the host at Sofitel Brisbane Central, explained exactly what had happened and made them aware of our concerns. Despite taking the time to bring this to their attention, there was no meaningful follow-up, response or attempt to address our experience.
Being hosted at a five-star hotel, I expected a much higher level of customer care when a legitimate concern was raised.
I would not recommend the 7 Paintings dinner experience to families with young children unless you confirm beforehand that your family will have its own table. At the absolute minimum, separate eating and serving utensils should be provided for each booking rather than expecting unrelated guests to share them.
It’s particularly disappointing because 7 Paintings itself was genuinely enjoyable. Unfortunately, the dining arrangements combined with the complete lack of response or action after we raised our concerns ultimately overshadowed what otherwise could have been a great experience.
Risposta dell'hotel
Data del commento: 20 ago 2026
Bonjour,
Thank you for taking the time to share your feedback. I am very sorry that aspects of your experience at 7 Paintings, and particularly the way your concerns were initially followed up, left you and your family feeling disappointed.
I know I have already had the opportunity to follow up with you personally regarding your experience, however, should you wish to discuss anything further, please do let me know and I would be more than happy to contact you again.
Thank you again for sharing your feedback so openly. I genuinely appreciate the opportunity to understand your experience and ensure the concerns you raised are appropriately followed up.
Rhianne Campbell
Luxury & Guest Experience Manager
Thank you for taking the time to share your feedback. I am very sorry that aspects of your experience at 7 Paintings, and particularly the way your concerns were initially followed up, left you and your family feeling disappointed.
I know I have already had the opportunity to follow up with you personally regarding your experience, however, should you wish to discuss anything further, please do let me know and I would be more than happy to contact you again.
Thank you again for sharing your feedback so openly. I genuinely appreciate the opportunity to understand your experience and ensure the concerns you raised are appropriately followed up.
Rhianne Campbell
Luxury & Guest Experience Manager
Viaggiatore solitario
AU
Data del commento: 10 ago 2026
Perfect!
Ive just spent 3 nights at your beautiful hotel. It was a seamless experience. All the staff were friendly, helpful and professional.
I'd love to give a big shout out to Jesse, the mixologist with the mostest! Such a great attitude, so attentive and welcoming, not forgetting his wizardry with his cocktail creations!!! Literally the cherry on top!!
Thanks for a memorable stay.
Sam
I'd love to give a big shout out to Jesse, the mixologist with the mostest! Such a great attitude, so attentive and welcoming, not forgetting his wizardry with his cocktail creations!!! Literally the cherry on top!!
Thanks for a memorable stay.
Sam
Risposta dell'hotel
Data del commento: 12 ago 2026
Bonjour,
Thank you very much for taking the time to share such wonderful feedback. I am delighted to hear that you enjoyed a seamless stay with us and that our team were consistently friendly, helpful and professional throughout your visit.
It was particularly lovely to read your recognition of Jesse and the attentive and welcoming service he provided. I will be very pleased to share your kind words with him and ensure he receives the recognition he deserves.
Thank you again for choosing to stay with us. It was a pleasure to have you, and we very much look forward to welcoming you back to Sofitel Brisbane Central in the future.
Rianne Campbell
Luxury and Guest Experience Manager
Thank you very much for taking the time to share such wonderful feedback. I am delighted to hear that you enjoyed a seamless stay with us and that our team were consistently friendly, helpful and professional throughout your visit.
It was particularly lovely to read your recognition of Jesse and the attentive and welcoming service he provided. I will be very pleased to share your kind words with him and ensure he receives the recognition he deserves.
Thank you again for choosing to stay with us. It was a pleasure to have you, and we very much look forward to welcoming you back to Sofitel Brisbane Central in the future.
Rianne Campbell
Luxury and Guest Experience Manager
Esplora i dintorni
249 Turbot St, Brisbane City, Brisbane, Brisbane, 4000, Australia|0,41 km dal centro
Informazioni utili
Animali domestici non ammessi
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.
Sofitel Brisbane Central: domande frequenti
Organizza il tuo viaggio a Brisbane
Sapevi che possiamo aiutarti a pianificare il resto del tuo viaggio? Ricevi offerte esclusive e tariffe vantaggiose per voli e noleggi auto.Voli per Brisbane
Noleggio auto a Brisbane