墨爾本里亞託洲際飯店
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飯店快訊
最早入住時間： | 15:00 |
|---|---|
最晚退房時間： | 11:00 |
早餐 | 提供早餐 |
寵物 | 寵物禁止入住 |
兒童 | 此飯店歡迎孩童入住 |
設施與服務
Wi-Fi
停車
空調
機場巴士
游泳池
健身中心
更多墨爾本里亞託洲際飯店相關資訊
墨爾本里亞託洲際飯店
Located within a heritage icon, InterContinental Melbourne The Rialto encapsulates the glamour, grace and grandeur of history past.
評價來源：
商務旅客
留言日期：2026年7月21日
Great restaurant and excellent service
Absolutely charging hotel, staff are exceptional and restaurant is outstanding with a very broad menu and excellent wine list. Location walking distance to train station and driver walk makes this an ideal location for an extended stay, I look forward to my next trip!
飯店回應
留言日期：2026年7月22日
Dear Guest,
Thank you for your kind words and for choosing to stay with us at InterContinental Melbourne The Rialto. We are delighted to hear that you enjoyed your stay, particularly the outstanding restaurant experience, extensive wine list, and exceptional service provided by our team.
It’s wonderful to know that our location made it easy for you to explore the city and contributed to such an enjoyable visit. Your feedback truly inspires us to continue delivering exceptional service.
We appreciate your recommendation and look forward to welcoming you back for your next stay in Melbourne.
Warm regards,
InterContinental Melbourne The Rialto
Thank you for your kind words and for choosing to stay with us at InterContinental Melbourne The Rialto. We are delighted to hear that you enjoyed your stay, particularly the outstanding restaurant experience, extensive wine list, and exceptional service provided by our team.
It’s wonderful to know that our location made it easy for you to explore the city and contributed to such an enjoyable visit. Your feedback truly inspires us to continue delivering exceptional service.
We appreciate your recommendation and look forward to welcoming you back for your next stay in Melbourne.
Warm regards,
InterContinental Melbourne The Rialto
情侶
留言日期：2026年6月28日
入住日期：2026年6月
A very suite stay.
I have stayed here many times and enjoy it more and more each time.
Love the Collins Street location, easy to walk about or access the tram.
Our suite was very comfortable and well appointed.
Love the Collins Street location, easy to walk about or access the tram.
Our suite was very comfortable and well appointed.
飯店回應
留言日期：2026年6月29日
Dear Guest,
Thank you for your kind words and for continuing to choose to stay with us at InterContinental Melbourne The Rialto. We are delighted to hear that you enjoy your visits more each time and that our Collins Street location continues to be such a convenient base for exploring the city.
It’s wonderful to know that your suite provided a comfortable and well‑appointed stay. Your feedback truly inspires us to continue delivering exceptional service.
We very much look forward to welcoming you back for another memorable visit in the future.
Warm regards,
InterContinental Melbourne The Rialto
Thank you for your kind words and for continuing to choose to stay with us at InterContinental Melbourne The Rialto. We are delighted to hear that you enjoy your visits more each time and that our Collins Street location continues to be such a convenient base for exploring the city.
It’s wonderful to know that your suite provided a comfortable and well‑appointed stay. Your feedback truly inspires us to continue delivering exceptional service.
We very much look forward to welcoming you back for another memorable visit in the future.
Warm regards,
InterContinental Melbourne The Rialto
家庭旅客
留言日期：2026年6月9日
入住日期：2026年6月
Deceptive App Interface, Constant Backtracking, and Appalling Elite Service
As an IHG Platinum Elite Ambassador member since 2017, I have stayed at InterContinental properties globally for nearly a decade. My experience coordinating an upcoming stay with the InterContinental Melbourne The Rialto has been the single most ridiculous and unprofessional display of hospitality management I have ever encountered. I ultimately cancelled my reservation out of sheer frustration.
I booked a family stay for 4 guests (2 adults, 2 children) under a "Best Flexible Member Exclusive Rate with Breakfast." My final confirmation invoice explicitly states "With Breakfast" next to our 4-person headcount. Yet, the hotel's administrative team insisted I pay an extra AUD 30 to AUD 52 per child, per day at the hotel, pointing to fine print buried deep inside a hidden rate description menu that completely disappears on the final receipt invoice a customer actually receives.
It gets worse. I applied a Milestone Confirmable Suite Upgrade voucher. During initial coordination, their customer service team explicitly confirmed in writing that they "coordinated with the hotel manager" to lock in the top-tier Iconic Suite to accommodate my family. Days later, a different agent completely backtracked on this written promise, forced us into a lower Junior Suite, and mistakenly addressed me by a completely different surname.
To top it off, when the Junior Suite was assigned, my live IHG App profile explicitly displayed the text "Lounge Access" under the room details. When I brought this system representation to their attention, they flipped once again, denying it and demanding an extra AUD 130 per person, per day to use the lounge.
I escalated this entire mess complete with undeniable screenshot proof of the breakfast invoice and the app's "Lounge Access" glitchdirectly to the General Manager. Instead of taking accountability for his team's conflicting written promises or his corporate platform's misrepresentations, the GM chose to close ranks, hide behind terms and conditions, and ignore the clear bait-and-switch.
They chose fine print over a decade of elite loyalty. I officially cancelled our stay and took my family's business to a luxury property in Melbourne that actually understands hospitality and honors its word. Elite members, beware: do not trust their app, and do not trust their word.
I booked a family stay for 4 guests (2 adults, 2 children) under a "Best Flexible Member Exclusive Rate with Breakfast." My final confirmation invoice explicitly states "With Breakfast" next to our 4-person headcount. Yet, the hotel's administrative team insisted I pay an extra AUD 30 to AUD 52 per child, per day at the hotel, pointing to fine print buried deep inside a hidden rate description menu that completely disappears on the final receipt invoice a customer actually receives.
It gets worse. I applied a Milestone Confirmable Suite Upgrade voucher. During initial coordination, their customer service team explicitly confirmed in writing that they "coordinated with the hotel manager" to lock in the top-tier Iconic Suite to accommodate my family. Days later, a different agent completely backtracked on this written promise, forced us into a lower Junior Suite, and mistakenly addressed me by a completely different surname.
To top it off, when the Junior Suite was assigned, my live IHG App profile explicitly displayed the text "Lounge Access" under the room details. When I brought this system representation to their attention, they flipped once again, denying it and demanding an extra AUD 130 per person, per day to use the lounge.
I escalated this entire mess complete with undeniable screenshot proof of the breakfast invoice and the app's "Lounge Access" glitchdirectly to the General Manager. Instead of taking accountability for his team's conflicting written promises or his corporate platform's misrepresentations, the GM chose to close ranks, hide behind terms and conditions, and ignore the clear bait-and-switch.
They chose fine print over a decade of elite loyalty. I officially cancelled our stay and took my family's business to a luxury property in Melbourne that actually understands hospitality and honors its word. Elite members, beware: do not trust their app, and do not trust their word.
飯店回應
留言日期：2026年6月24日
Hi Resort07875718006,
Thank you for choosing to stay at our InterContinental Melbourne. We appreciate you for being one of our IHG One Rewards Platinum Elite Ambassador members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service.
I'd like the opportunity to address this with you further. Please send your reservation details, contact information, any applicable action/s taken by the management to resolve your concerns, along with your TripAdvisor Username to IHGService@ihg.com.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
Thank you for choosing to stay at our InterContinental Melbourne. We appreciate you for being one of our IHG One Rewards Platinum Elite Ambassador members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service.
I'd like the opportunity to address this with you further. Please send your reservation details, contact information, any applicable action/s taken by the management to resolve your concerns, along with your TripAdvisor Username to IHGService@ihg.com.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
由匿名旅客提供
留言日期：2026年7月18日
入住日期：2026年7月
Our stay was perfect. The staff were so helpful and breakfast was imaging! Thank you!!
由匿名旅客提供
留言日期：2026年6月8日
入住日期：2026年6月
Lovely weekend stay with the family.
The location was ideal, breakfast was a winner and all the staff made it so pleasant for all of us.
The location was ideal, breakfast was a winner and all the staff made it so pleasant for all of us.
地點優異
3000 澳大利亞墨爾本495 Collins St|距離市中心 0.72 公里
入住與退房
最早入住時間：
15:00
最晚退房時間：
11:00
實用資訊
此飯店歡迎孩童入住
所有年齡層
每人每晚 € 46 (AUD75)
請聯絡飯店，詢問有關新增嬰兒床的問題。
寵物禁止入住
提供早餐
早餐價格
€ 30（約為 AUD48）/人
早餐時間
週六至週日 07:00 至 11:00
客人需在辦理入住時出示附照片的身份證明文件和信用卡。請注意，特殊要求將視實際狀況安排，有可能會產生額外費用。 辦理入住時須出示附照片的身分證件和信用卡。訂房時使用的信用卡持卡人姓名須與住客相同。如透過第三方代訂，請務必填寫授權書，並出示第三方之身分證件與信用卡影本。 請注意，使用 Visa 卡／萬事達卡／美國運通信用卡付款須支付 1.5% 手續費；使用大來卡付款則須支付 3% 手續費。
此飯店接受以下付款方式：'/%3e%3cpath%20d='M25.233%204.632c-1.377-.004-2.497%201.098-2.502%202.46V9.65h3.54l.246.01c.8.04%201.392.445%201.392%201.147%200%20.556-.404%201.025-1.14%201.132v.027c.813.056%201.434.495%201.434%201.187%200%20.75-.683%201.23-1.592%201.23H22.73v5.02h3.67c1.38%200%202.502-1.102%202.502-2.462V4.632h-3.67z'%20fill='url(%23b)'/%3e%3cpath%20d='M25.96%2010.743c.006-.248-.22-.463-.53-.5l-.148-.01H23.9v1.018h1.38c.05%200%20.098-.004.148-.01.308-.037.535-.25.53-.5z'%20fill='url(%23c)'/%3e%3cpath%20d='M11.342%204.632c-.66-.002-1.296.256-1.766.718s-.734%201.09-.736%201.744v6.08c.702.335%201.427.556%202.165.556.864%200%201.34-.518%201.34-1.218V9.65h2.15v2.856c0%201.117-.697%202.014-3.088%202.014a10.9%2010.9%200%2001-2.567-.305v5.188h3.67c1.38%200%202.502-1.102%202.502-2.462V4.632H11.34z'%20fill='url(%23d)'/%3e%3cpath%20d='M18.542%204.632c-.66-.002-1.296.256-1.765.718s-.733%201.09-.735%201.743v3.223c.635-.534%201.73-.87%203.508-.8.662.04%201.32.14%201.964.293v1.042a4.956%204.956%200%2000-1.9-.544c-1.35-.1-2.164.55-2.164%201.7s.8%201.8%202.164%201.7a5.038%205.038%200%20001.893-.544v1.042c-.645.154-1.302.252-1.964.294-1.78.08-2.876-.256-3.51-.8v5.684h3.67c1.38%200%202.502-1.102%202.502-2.462V4.632h-3.674z'%20fill='url(%23e)'/%3e%3c/g%3e%3c/g%3e%3c/svg%3e)
