Oaks Melbourne on Collins Suites
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In sintesi
Check-in dalle ore: | 14:00 |
|---|---|
Check-out entro le ore: | 10:00 |
Animali | Animali domestici non ammessi |
Bambini | I bambini sono i benvenuti in questo hotel |
Servizi
Oaks Melbourne on Collins Suites: recensioni
Data del commento: 31 lug 2026
Periodo del soggiorno: lug 2026
LK
Data del commento: 28 lug 2026
Great location Great Staff
Very happy with the customer service, if you have any requirements or not sure of the room selection staff at OAKS on collins will help you with the right choice. Keep up the good work. Will recommend this place with no doubt.
Thank you guys.
Data del commento: 28 lug 2026
Kitty Etania
I am not hesitant to recommend to my friends. Future i will stay at Oaks at Collins.
Data del commento: 25 lug 2026
Oaks
Data del commento: 25 lug 2026
Insensitive and unprofessional - thousands of dollars worth of belongings missing
What little I had with me was hard-won: the daily clothes and jewellery I'd salvaged, cosmetics and grooming products I'd slowly rebuilt, heated hair tools, new Remy hair pieces, a new lingerie collection, my only pair of salvageable heels, my birth certificate, journals, sentimental items, my medication, and food and drink supplies (including spirits and cocktail mixes). Rebuilding these basics — being able to do my hair, wear makeup, dress warmly, feel like myself again — has been slow and difficult given what I've been through.And I saw some of the me I knew coming back well at least in physical appearance.
During my stay, three large bags of my daily-use items and a full suitcase of belongings went missing, along with all our food and liquor. This included my medication, toiletries, clothing, and nearly everything I had left. With no warm clothes remaining and no way to remove my hair piece glue or do my hair and makeup, I'm effectively back to square one.
When I reported this, staff response was inadequate: it took over an hour before anyone attempted to search, they checked only one cupboard, there was no search of storage areas, no review of who had access, no follow-up call, and no meaningful update since.
For a hotel with a basic duty of care over guests' belongings, this was a serious failure — not a minor inconvenience. Losing my medication and the last of what I own, at a time when my ability to earn is already limited, and getting a shrug instead of an investigation, is unacceptable. If you're trusting this hotel with anything you can't afford to lose, don't.
A little humanity added as you go about your work and a real desire to help goes a long way, disappointing and no longer plan to! Stay there nor will I send others here
They didn't really seem to care I had just lost much of my belongings when I lost my hospitality event biz and had sought refuge in their hotel to only fall victim to Losing the last remaining i stuff I had and what I started to rebuild.
It was a huge kick in the tummy and triggered all of the trauma
Esplora i dintorni
480 Collins St, Melbourne, 3004, Australia|0,66 km dal centro
Informazioni utili
I bambini sono i benvenuti in questo hotel
Tutte le età
€ 40 (AUD65) a persona a notte
fino a 2 anni
€ 13 (AUD20) a persona a notte
Animali domestici non ammessi
UnionPay QuickPass
Oaks Melbourne on Collins Suites: domande frequenti


