Spinnaker Quays
+ 45
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In sintesi
Check-in dalle ore: | 14:00 |
|---|---|
Check-out entro le ore: | 09:30 |
Animali | Animali domestici non ammessi |
Bambini | I bambini sono i benvenuti in questo hotel |
Servizi
Parcheggio
Aria condizionata
Piscina
Non fumatori
Ascensore
Piscina esterna
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Spinnaker Quays
Situato di fronte alla spiaggia di Mooloolaba, lo Spinnaker Quays offre appartamenti spaziosi e una piscina riscaldata con idromassaggio.
Recensioni di 
Viaggiatore in gruppo
Data del commento: 15 gen 2025
Spinnaker was absolutely fantastic close to amenities. Great location, very friendly staff, easy check-in .
Highly recommend I will definitely be visiting again.
Highly recommend I will definitely be visiting again.
Viaggiatore in famiglia
Data del commento: 4 feb 2025
Periodo del soggiorno: gen 2025
Disappointing Stay – Poor Service, Rude Management, and Unclear Policies
We recently stayed in the Pleystowe penthouse, part of Spinnaker Quays, booking it for our family of eight. The unit, which sleeps nine, included an adjoining private rooftop space that we were excited to use for a relaxing holiday. Unfortunately, the experience was far from enjoyable.
We paid $6,300 for a nine-night stay, expecting a high standard of service and a welcoming environment. After an initial noise complaint (which we addressed immediately), we set strict guidelines: keeping noise to a minimum, music at a mid-level volume (5), and everything turned off by 9 PM. The music was only ever played on our private rooftop, yet despite adhering to these rules, we continued to receive complaints for normal activities like moderate music at 8 PM on Australia Day. To our surprise, we were even told to be quiet when using the stairwell, which made us feel uncomfortable and unwelcome.
To make matters worse, our unit was not serviced at all during our stay—a basic expectation for accommodation at this price point. When we raised this issue, our concerns were dismissed without apology. More concerning was the behavior of the manager, Paul, who was extremely rude and aggressive when speaking to us. His unprofessional attitude only added to the discomfort of our stay and made it clear that guest relations are not a priority here.
At no point were we provided with terms and conditions outlining noise policies or other rules—not in our email correspondence, at check-in, or on the website. This lack of transparency made the stay even more frustrating.
We felt unfairly targeted throughout our stay, and the unprofessional handling of our concerns left us more stressed than when we arrived. We spoke with other families who shared similar frustrations, so our experience was not isolated.
Unless you plan to be completely silent for the duration of your stay, we would not recommend Pleystowe or Spinnaker Quays. Given the $700 per night price, we expected much better service, professional management, and clearer communication. We won’t be returning.
We paid $6,300 for a nine-night stay, expecting a high standard of service and a welcoming environment. After an initial noise complaint (which we addressed immediately), we set strict guidelines: keeping noise to a minimum, music at a mid-level volume (5), and everything turned off by 9 PM. The music was only ever played on our private rooftop, yet despite adhering to these rules, we continued to receive complaints for normal activities like moderate music at 8 PM on Australia Day. To our surprise, we were even told to be quiet when using the stairwell, which made us feel uncomfortable and unwelcome.
To make matters worse, our unit was not serviced at all during our stay—a basic expectation for accommodation at this price point. When we raised this issue, our concerns were dismissed without apology. More concerning was the behavior of the manager, Paul, who was extremely rude and aggressive when speaking to us. His unprofessional attitude only added to the discomfort of our stay and made it clear that guest relations are not a priority here.
At no point were we provided with terms and conditions outlining noise policies or other rules—not in our email correspondence, at check-in, or on the website. This lack of transparency made the stay even more frustrating.
We felt unfairly targeted throughout our stay, and the unprofessional handling of our concerns left us more stressed than when we arrived. We spoke with other families who shared similar frustrations, so our experience was not isolated.
Unless you plan to be completely silent for the duration of your stay, we would not recommend Pleystowe or Spinnaker Quays. Given the $700 per night price, we expected much better service, professional management, and clearer communication. We won’t be returning.
Viaggiatore in famiglia
Data del commento: 1 apr 2025
Booked a room but there was none available.
We were charged the full amount.
We were charged the full amount.
Viaggiatore in famiglia
Data del commento: 16 ott 2024
Periodo del soggiorno: set 2024
Perfect location
We absolutely loved our 2 night stay. The staff were very friendly. It is right on the river with the most beautiful views and gorgeous sunsets. Right across the road is easy access to the beach. The wharf is only a few minutes walk away with plenty of restaurants and cafes. The apartment was very comfortable and spacious. We would definitely love to come and stay again and highly recommend because of the perfect location.
Coppia
Data del commento: 8 mar 2024
Periodo del soggiorno: feb 2024
Spacious comfortable, well located
We loved the peaceful outlook to the river . Very well located , close to The Wharf and beach ( not flagged)
The master bedroom was not air conditioned so we found it very hot . The main unit was air conditioned but not the bedrooms
Spacious apartment , comfortable bed - near pillows would be nice in main bedroom . The pool was great but anyone can access it - no swipe card to gain entry.
Car park had more room than most and it was easy to access from the lifts
The master bedroom was not air conditioned so we found it very hot . The main unit was air conditioned but not the bedrooms
Spacious apartment , comfortable bed - near pillows would be nice in main bedroom . The pool was great but anyone can access it - no swipe card to gain entry.
Car park had more room than most and it was easy to access from the lifts
Posizione eccellente
101- 105 Parkyn Parade, Mooloolaba, 4557, Australia|0,93 km dal centro
Check-in e check-out
Check-in dalle ore:
14:00
Check-out entro le ore:
09:30
Informazioni utili
I bambini sono i benvenuti in questo hotel
Tutte le età
€ 19 (AUD30) a persona a notte
Per ricevere informazioni sull'aggiunta di una culla, contatta l'hotel.
Animali domestici non ammessi
Siete pregati di comunicare in anticipo a Spinnaker Quays l'orario in cui prevedete di arrivare. Potrete inserire questa informazione nella sezione Richieste Speciali al momento della prenotazione, o contattare la struttura utilizzando i recapiti riportati nella conferma della prenotazione. Al check-in gli ospiti devono esibire un documento d'identità con foto e una carta di credito. Siete pregati di notare che le Richieste Speciali sono soggette a disponibilità, e potrebbero comportare l'addebito di un supplemento. È necessario pagare prima dell'arrivo tramite bonifico bancario. Dopo aver prenotato, la struttura vi contatterà per fornirvi le relative istruzioni. La struttura non è disponibile per feste di addio al nubilato/celibato o simili. È richiesto un deposito cauzionale di AUD 500 all'arrivo. Dovrai pagarlo con la carta di credito. Dovresti ricevere il rimborso entro 7 giorni dal check-out. Il deposito ti sarà rimborsato per intero sulla carta di credito dopo una verifica dello stato dell'alloggio. Please note that this property does not accept school graduate guests. The property apologises for any inconvenience caused.
L’hotel accetta i seguenti metodi di pagamento:
Spinnaker Quays: domande frequenti
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