Pier 21 Riverside Apartment Hotel
+ 103
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In sintesi
Check-in dalle ore: | 14:00 |
|---|---|
Check-out entro le ore: | 10:00 |
Colazione | Colazione disponibile |
Animali | Animali domestici ammessi con un costo aggiuntivo |
Bambini | I bambini sono i benvenuti in questo hotel |
Servizi
Wi-Fi
Parcheggio
Aria condizionata
Piscina
Centro fitness
Spa
Pier 21 Riverside Apartment Hotel: recensioni
Recensioni di 
Viaggiatore anonimo
Data del commento: 28 mar 2026
Periodo del soggiorno: mar 2026
Very clean. Comfortable bed, hot shower, thoughtful check in and in walking distance to bars and food.
Viaggiatore in famiglia
Data del commento: 6 mar 2026
Periodo del soggiorno: mar 2026
Disappointing stay – unbearable heat, poor service, and zero care for families 1/5 stars
We stayed here for 5 nights as a family with two young children under 5, and I’m 34 weeks pregnant. What should have been a relaxing stay turned into a stressful, sleepless nightmare due to the hotel’s complete failure to address basic issues.
The air conditioning in our room did not work at all. With Perth experiencing scorching temperatures of 37°C, 39°C, and 36°C during our visit, the room was stifling and unbearable, especially at night. Our kids were restless and overheating, and as a heavily pregnant woman, I barely slept – it was exhausting and unsafe. I actually ended up in hospital from dehydration and the constant heat which brought on preeclampsia symptoms on day 3 was of our stay .
We raised this issue with reception every single day, requesting a room change multiple times because of the air conditioning. They repeatedly said they couldn’t accommodate us or had no availability, despite us being understanding and patient. On the second day, they claimed they couldn’t access our room to check/fix the aircon because of a “Do Not Disturb” sign – which was completely untrue. My sister-in-law was babysitting our children from a nearby room and personally saw staff enter our room with no sign on the door at all. This felt like a blatant excuse and showed a real lack of honesty and effort.
Service overall was terrible. Breakfast was understaffed every morning, with long waits, missing items, and minimal attention from staff. The hotel seemed indifferent to our repeated complaints and showed no urgency or empathy, especially considering our young family and my pregnancy.
The location is genuinely great – right on the river with nice views and amenities – and that’s the only positive. But without functioning air conditioning in extreme heat, none of that matters. We suffered through terrible sleeps, cranky kids, and constant discomfort for no good reason.
We will not be recommending Pier 21 to anyone and definitely won’t stay here again. Families, especially those with little ones or anyone sensitive to heat, should look elsewhere.
Avoid if you value comfort and basic customer care.
The air conditioning in our room did not work at all. With Perth experiencing scorching temperatures of 37°C, 39°C, and 36°C during our visit, the room was stifling and unbearable, especially at night. Our kids were restless and overheating, and as a heavily pregnant woman, I barely slept – it was exhausting and unsafe. I actually ended up in hospital from dehydration and the constant heat which brought on preeclampsia symptoms on day 3 was of our stay .
We raised this issue with reception every single day, requesting a room change multiple times because of the air conditioning. They repeatedly said they couldn’t accommodate us or had no availability, despite us being understanding and patient. On the second day, they claimed they couldn’t access our room to check/fix the aircon because of a “Do Not Disturb” sign – which was completely untrue. My sister-in-law was babysitting our children from a nearby room and personally saw staff enter our room with no sign on the door at all. This felt like a blatant excuse and showed a real lack of honesty and effort.
Service overall was terrible. Breakfast was understaffed every morning, with long waits, missing items, and minimal attention from staff. The hotel seemed indifferent to our repeated complaints and showed no urgency or empathy, especially considering our young family and my pregnancy.
The location is genuinely great – right on the river with nice views and amenities – and that’s the only positive. But without functioning air conditioning in extreme heat, none of that matters. We suffered through terrible sleeps, cranky kids, and constant discomfort for no good reason.
We will not be recommending Pier 21 to anyone and definitely won’t stay here again. Families, especially those with little ones or anyone sensitive to heat, should look elsewhere.
Avoid if you value comfort and basic customer care.
Risposta dell'hotel
Data del commento: 10 mar 2026
Dear sophief577
Thank you for taking time to post your review and on behalf of our team, I sincerely apologise for the issues you encountered. Please be assured it is not reflective of the service and experience we would want any of our guests to encounter.
We pride ourselves on providing the highest levels of service and clearly fell short of expectations here. I'm sorry we were not able to move the room earlier, once we established the unit did fail (which is something we can't predict). It is not typical and rest assured I have shared your feedback with our team on our lack of empathy and responsiveness to ensure we do better in the future. Whilst it doesn't negate your experience, I wanted to let you know your concerns were heard.
We hope your trip home was a safe one and wish you all the best for the addition to your family
Best personal regards
Fleur Jubb
General Manager
Thank you for taking time to post your review and on behalf of our team, I sincerely apologise for the issues you encountered. Please be assured it is not reflective of the service and experience we would want any of our guests to encounter.
We pride ourselves on providing the highest levels of service and clearly fell short of expectations here. I'm sorry we were not able to move the room earlier, once we established the unit did fail (which is something we can't predict). It is not typical and rest assured I have shared your feedback with our team on our lack of empathy and responsiveness to ensure we do better in the future. Whilst it doesn't negate your experience, I wanted to let you know your concerns were heard.
We hope your trip home was a safe one and wish you all the best for the addition to your family
Best personal regards
Fleur Jubb
General Manager
Coppia
Data del commento: 5 ago 2025
Periodo del soggiorno: ago 2025
Average room, amazing staff and breaky
A very average experience. We stayed here for a little getaway with the dog. The atmosphere is strange and quiet. The room was quite dated and news refurbished, definitely not four star standard. The pool area is gorgeous and would be lovely during summer. The staff working were also fantastic and super friendly. The breakfast was tasty and fresh.
Risposta dell'hotel
Data del commento: 6 ago 2025
Dear D5114QHamyr
Thank you for taking time to post your review. We're glad you were able to enjoy a getaway with your dog at our Riverside location. I'm sorry to hear of the disappointment with your room. We are in the final stages of selecting new furniture for the rooms and hope you might see those changes on any future stays.
We appreciate the kind feedback for our team and the breakfast offering and will be sure to share this with our staff.
Thank you again and hope you had a safe trip home
Best personal regards
Fleur Jubb
General Manager
Thank you for taking time to post your review. We're glad you were able to enjoy a getaway with your dog at our Riverside location. I'm sorry to hear of the disappointment with your room. We are in the final stages of selecting new furniture for the rooms and hope you might see those changes on any future stays.
We appreciate the kind feedback for our team and the breakfast offering and will be sure to share this with our staff.
Thank you again and hope you had a safe trip home
Best personal regards
Fleur Jubb
General Manager
Viaggiatore anonimo
Data del commento: 1 feb 2026
Periodo del soggiorno: nov 2025
Great view of the river, central location to a variety of restaurants and bars (driveable).
Viaggiatore anonimo
Data del commento: 22 dic 2025
Periodo del soggiorno: dic 2025
Our room was beautiful however we could smell dust the minute we turned on the air con so we took out the filters and cleaned. They were so choked up and clogged with dust. Once cleaned it worked beautifully and we had an amazing stay. At check out i mentioned to the customer service officer and he was so receptive to my feedback and made notes for all the air cons to be checked.
Esplora i dintorni
7/9 John St, North Fremantle, 6159, Australia|0,63 km dal centro
Informazioni utili
I bambini sono i benvenuti in questo hotel
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.
fino a 1 anni
€ 11 (AUD17,5) a persona a notte
Animali domestici ammessi con un costo aggiuntivo
Colazione disponibile
Orari colazione
Dalle 07:00 alle 09:30, da lunedì a venerdì, Dalle 07:00 alle 10:00, da sabato a domenica
La struttura non è disponibile per feste di addio al nubilato/celibato o simili. Siete pregati di comunicare in anticipo a Pier 21 Riverside Apartment Hotel l'orario in cui prevedete di arrivare. Potrete inserire questa informazione nella sezione Richieste Speciali al momento della prenotazione, o contattare la struttura utilizzando i recapiti riportati nella conferma della prenotazione. Al check-in gli ospiti devono esibire un documento d'identità con foto e una carta di credito. Siete pregati di notare che le Richieste Speciali sono soggette a disponibilità, e potrebbero comportare l'addebito di un supplemento. In risposta al Coronavirus (COVID-19) questa struttura ha adottato misure extra di sicurezza e igiene. Gli ospiti di età inferiore ai 18 anni possono effettuare il check-in solo se accompagnati da un genitore o da un tutore legale. È richiesto un deposito cauzionale di AUD 100 all'arrivo. Dovrai pagarlo con la carta di credito. Dovresti ricevere il rimborso al momento del check-out. Il deposito ti sarà rimborsato per intero sulla carta di credito dopo una verifica dello stato dell'alloggio. Please note that a 1.5% surcharge applies for payments with Visa and Mastercard credit cards. Please note that a 1.8% surcharge applies for payments with American Express credit cards. Please note that a 3% surcharge applies for payments with Diners Club credit cards. You must show a valid photo ID and credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.
L’hotel accetta i seguenti metodi di pagamento:
Pier 21 Riverside Apartment Hotel: domande frequenti
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