Prestige Cranbrook Hotel, BW Premier Collection
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In sintesi
Check-in dalle ore: | 16:00 |
|---|---|
Check-out entro le ore: | 11:00 |
Animali | Animali domestici ammessi con un costo aggiuntivo |
Bambini | I bambini sono i benvenuti in questo hotel |
Servizi
Wi-Fi
Parcheggio
Aria condizionata
Piscina
Centro fitness
Reception 24h
Scopri di più su Prestige Cranbrook Hotel, BW Premier Collection
Prestige Cranbrook Hotel, BW Premier Collection
Situato a 44 km da St. Mary Lake, Prestige Cranbrook Hotel, BW Premier Collection offre alloggi a 4 stelle a Cranbrook e presenta un centro fitness, una sala comune e un ristorante.
Recensioni di 
Viaggiatore anonimo
Data del commento: 6 lug 2026
Periodo del soggiorno: giu 2026
Very clean hotel, lovely sheets and the softest hotel towels. Pool was fun, outdoor space is a nice touch. Gym is small but glad it was there. Breakfast was not included but the breakfast in the restaurant was good. Would definitely stay again.
Viaggiatore anonimo
Data del commento: 5 lug 2026
Periodo del soggiorno: giu 2026
Everything was great. Breakfast was closed for the holidays I believe, which was fine cause we were always on the go. Continental breakfast would be great.
Viaggiatore di affari
Data del commento: 5 giu 2026
Periodo del soggiorno: giu 2026
Hideous Service
Extremely disappointed with my experience at the Prestige Best Western in Cranbrook.
I made my reservation more than six months ago as part of a competition room block and used my debit card to secure and hold the reservation. After driving more than 1,000 miles to attend the event, I arrived at the hotel expecting a smooth check-in process.
Instead, I was informed that the hotel would only accept a credit card at check-in. A debit card was apparently good enough to hold the reservation for six months, but not good enough to actually check in. I explained that I had driven all day, was far from home, and had a confirmed reservation. I even offered to immediately go withdraw cash to cover the room and deposit.
The front desk clerk contacted the manager, but the answer remained no. Rather than work with a guest who had a long-standing reservation and was willing to pay, they canceled the reservation and left us without a room.
The most frustrating part is that this policy was never made clear when the reservation was booked. Had I known a credit card would be mandatory regardless of other payment methods, I could have made arrangements before driving across multiple states and into another country.
Leaving travelers stranded after a 1,000+ mile trip despite having a confirmed reservation is poor customer service and a complete failure in hospitality. I understand hotels have policies, but good customer service involves finding solutions, especially for guests who booked months in advance and are standing at your front desk ready to pay.
I cannot recommend this hotel based on how this situation was handled.
I made my reservation more than six months ago as part of a competition room block and used my debit card to secure and hold the reservation. After driving more than 1,000 miles to attend the event, I arrived at the hotel expecting a smooth check-in process.
Instead, I was informed that the hotel would only accept a credit card at check-in. A debit card was apparently good enough to hold the reservation for six months, but not good enough to actually check in. I explained that I had driven all day, was far from home, and had a confirmed reservation. I even offered to immediately go withdraw cash to cover the room and deposit.
The front desk clerk contacted the manager, but the answer remained no. Rather than work with a guest who had a long-standing reservation and was willing to pay, they canceled the reservation and left us without a room.
The most frustrating part is that this policy was never made clear when the reservation was booked. Had I known a credit card would be mandatory regardless of other payment methods, I could have made arrangements before driving across multiple states and into another country.
Leaving travelers stranded after a 1,000+ mile trip despite having a confirmed reservation is poor customer service and a complete failure in hospitality. I understand hotels have policies, but good customer service involves finding solutions, especially for guests who booked months in advance and are standing at your front desk ready to pay.
I cannot recommend this hotel based on how this situation was handled.
Risposta dell'hotel
Data del commento: 5 giu 2026
Dear Penny H,
Thank you for taking the time to share your experience. We are truly sorry to hear about the frustration and disappointment surrounding your stay, especially after traveling such a significant distance to attend your event.
We understand how upsetting it must have been to arrive after a long journey with a confirmed reservation and then be unable to check in. We sincerely regret the stress and inconvenience this situation caused.
While our hotel does require a valid credit card at check-in to authorize for incidental charges, we recognize that this requirement was not communicated as clearly as it should have been during the reservation process. We understand your concern that the debit card used to secure the reservation led you to believe it would also be acceptable upon arrival, and we apologize for any confusion this created.
Our team was required to follow established hotel policies; however, we understand that from your perspective, the outcome felt inflexible and did not reflect the level of hospitality you expected and deserved. Guest service is extremely important to us, and we are disappointed to learn that we left you feeling unsupported during a difficult situation.
Your feedback has been shared with our management team as we review how our payment policies are communicated to guests prior to arrival. We appreciate you bringing this matter to our attention, as it helps us identify opportunities to improve both our communication and the overall guest experience.
Thank you again for your feedback, and we wish you safe travels in the future.
Taha Zerdaoui
Guest Services Supervisor
Prestige Hotel, BW Premier Collection
Thank you for taking the time to share your experience. We are truly sorry to hear about the frustration and disappointment surrounding your stay, especially after traveling such a significant distance to attend your event.
We understand how upsetting it must have been to arrive after a long journey with a confirmed reservation and then be unable to check in. We sincerely regret the stress and inconvenience this situation caused.
While our hotel does require a valid credit card at check-in to authorize for incidental charges, we recognize that this requirement was not communicated as clearly as it should have been during the reservation process. We understand your concern that the debit card used to secure the reservation led you to believe it would also be acceptable upon arrival, and we apologize for any confusion this created.
Our team was required to follow established hotel policies; however, we understand that from your perspective, the outcome felt inflexible and did not reflect the level of hospitality you expected and deserved. Guest service is extremely important to us, and we are disappointed to learn that we left you feeling unsupported during a difficult situation.
Your feedback has been shared with our management team as we review how our payment policies are communicated to guests prior to arrival. We appreciate you bringing this matter to our attention, as it helps us identify opportunities to improve both our communication and the overall guest experience.
Thank you again for your feedback, and we wish you safe travels in the future.
Taha Zerdaoui
Guest Services Supervisor
Prestige Hotel, BW Premier Collection
Viaggiatore in famiglia
Data del commento: 11 apr 2026
Periodo del soggiorno: mar 2026
Staff was amazing and very accommodating
We had a birthday party there and the staff was amazing ..The room was huge the price was so good … thank you to the staff
Viaggiatore anonimo
Data del commento: 20 mar 2026
Periodo del soggiorno: mar 2026
Parking good. Staff great. Alcohol selection not good in Mediterranean Bar. Kitchen could use more utensils.
Posizione ottima
1019 Cranbrook Street North, Cranbrook, V1C3S4, Canada|1,37 km dal centro
Check-in e check-out
Check-in dalle ore:
16:00
Check-out entro le ore:
11:00
Informazioni utili
I bambini sono i benvenuti in questo hotel
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.
fino a 2 anni
Gratis
Animali domestici ammessi con un costo aggiuntivo
Al check-in gli ospiti devono esibire un documento d'identità con foto e una carta di credito. Siete pregati di notare che le Richieste Speciali sono soggette a disponibilità, e potrebbero comportare l'addebito di un supplemento. A causa del Coronavirus (COVID-19) questa struttura sta adottando misure per proteggere la salute degli ospiti e dello staff. Pertanto, alcuni servizi potrebbero essere ridotti o non disponibili, così come le dotazioni. In risposta al Coronavirus (COVID-19) questa struttura ha adottato misure extra di sicurezza e igiene. È richiesto un deposito cauzionale di CAD 300 all'arrivo. Dovrai pagarlo con la carta di credito. Dovresti ricevere il rimborso al momento del check-out. Il deposito ti sarà rimborsato per intero sulla carta di credito dopo una verifica dello stato dell'alloggio. You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Please note, the fitness centre is available for guests 19 years old and older. All guests 19 and older must present a valid form of identification upon check-in.
L’hotel accetta i seguenti metodi di pagamento:
Prestige Cranbrook Hotel, BW Premier Collection: domande frequenti
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