Hotel Puelche
+ 62
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In sintesi
Check-in dalle ore: | 15:00 |
|---|---|
Check-out entro le ore: | 12:00 |
Animali | Animali domestici non ammessi |
Servizi
Wi-Fi
Parcheggio
Navetta per l'aeroporto
Spa
Reception 24h
Ristorante
Scopri di più su Hotel Puelche
Hotel Puelche
Located in Puerto Varas' city centre, Hotel Puelche offers accommodation in a hotel with mountain-style decoration, a spa, and a restaurant. Free WiFi access is available in public areas, while rooms feature a free wired connection.
Recensioni di 
Viaggiatore in famiglia
Data del commento: 2 giu 2026
Periodo del soggiorno: mag 2026
Perfect days in Puerto Varas, stay at Hotel Puelche.
A very good stay. Excellent attention from all the staff. Restaurant and café within the hotel, interesting menu, dinner with live music and excellent breakfast buffet.
Hotel with a view of Lake Llanquihue. Special location to walk to most places of interest.
In general, completely satisfied with the choice of Hotel Puelche in Puerto Varas!!
Hotel with a view of Lake Llanquihue. Special location to walk to most places of interest.
In general, completely satisfied with the choice of Hotel Puelche in Puerto Varas!!
Risposta dell'hotel
Data del commento: 8 giu 2026
Estimada Maria Eliana,
Gracias por compartir su experiencia en Puerto Varas.
Nos alegra saber que su estadía fue muy buena y que recibió una atención excelente por parte de nuestro personal.
Es gratificante saber que disfrutó de nuestra oferta gastronómica, así como de la música en vivo y del desayuno buffet.
También nos alegra que la ubicación del hotel haya sido de su agrado, permitiéndole acceder fácilmente a los lugares de interés.
Agradecemos su preferencia por Hotel Puelche y esperamos tener el placer de recibirla nuevamente en el futuro.
Gracias por compartir su experiencia en Puerto Varas.
Nos alegra saber que su estadía fue muy buena y que recibió una atención excelente por parte de nuestro personal.
Es gratificante saber que disfrutó de nuestra oferta gastronómica, así como de la música en vivo y del desayuno buffet.
También nos alegra que la ubicación del hotel haya sido de su agrado, permitiéndole acceder fácilmente a los lugares de interés.
Agradecemos su preferencia por Hotel Puelche y esperamos tener el placer de recibirla nuevamente en el futuro.
Viaggiatore in famiglia
US
Data del commento: 9 feb 2026
Periodo del soggiorno: feb 2026
Mixed Experience - Failed to Meet 4-Star Expectations Positives
Positives:
The hotel's location near the lake is excellent and was the highlight of our stay. It was a short walk to restaurants and coffee shops. The staff was nice and efficient, particularly during checkout.
Room Issues:
We booked two premium rooms expecting corner windows with lake views as advertised. Instead, we were assigned a hot attic room (Room 601) with stairs (which we were never informed about) and only city views. The view from our room and the stairs leading to it were not shown on the hotel's website or on Booking.com. Additionally, the hotel advertises premium rooms with bathtubs on both sites, but neither of our two rooms had bathtubs. This was a significant disappointment and not what we paid for.
Service Concerns:
The hotel has no bellman service, and no staff offered assistance with our luggage. My husband had to carry both suitcases upstairs alone, which was particularly challenging as I've had two shoulder surgeries in the past six months and couldn't help.
Amenities & Housekeeping:
- No complimentary toiletries provided in the room and no soap in the shower - we had to source our own
- The towel provided on our last day was old and had such a strong odor we couldn't use it
- Part of the bathroom sink counter and two water glasses were not cleaned during our stay
- No coffee or tea available in rooms
- Only instant coffee and black tea available in common areas
- No drinks or snacks provided in the bedroom - the minibar was completely empty
Breakfast:
The breakfast was disappointing overall with stale croissants and overripe strawberries. The first day, the cappuccino was decent. However, on the second day we were told cappuccinos cost extra and only the first day was complimentary. We accepted the extra charge, but received a watery coffee with a thin layer of foamed milk that could never be called a cappuccino. After this experience, we chose to eat breakfast elsewhere despite having already paid for it at the hotel.
Overall: This hotel did not deliver the 4-star experience we expected or paid for.
The hotel's location near the lake is excellent and was the highlight of our stay. It was a short walk to restaurants and coffee shops. The staff was nice and efficient, particularly during checkout.
Room Issues:
We booked two premium rooms expecting corner windows with lake views as advertised. Instead, we were assigned a hot attic room (Room 601) with stairs (which we were never informed about) and only city views. The view from our room and the stairs leading to it were not shown on the hotel's website or on Booking.com. Additionally, the hotel advertises premium rooms with bathtubs on both sites, but neither of our two rooms had bathtubs. This was a significant disappointment and not what we paid for.
Service Concerns:
The hotel has no bellman service, and no staff offered assistance with our luggage. My husband had to carry both suitcases upstairs alone, which was particularly challenging as I've had two shoulder surgeries in the past six months and couldn't help.
Amenities & Housekeeping:
- No complimentary toiletries provided in the room and no soap in the shower - we had to source our own
- The towel provided on our last day was old and had such a strong odor we couldn't use it
- Part of the bathroom sink counter and two water glasses were not cleaned during our stay
- No coffee or tea available in rooms
- Only instant coffee and black tea available in common areas
- No drinks or snacks provided in the bedroom - the minibar was completely empty
Breakfast:
The breakfast was disappointing overall with stale croissants and overripe strawberries. The first day, the cappuccino was decent. However, on the second day we were told cappuccinos cost extra and only the first day was complimentary. We accepted the extra charge, but received a watery coffee with a thin layer of foamed milk that could never be called a cappuccino. After this experience, we chose to eat breakfast elsewhere despite having already paid for it at the hotel.
Overall: This hotel did not deliver the 4-star experience we expected or paid for.
Risposta dell'hotel
Data del commento: 10 feb 2026
Dear Patricia L,
Thank you very much for taking th time to share your experience with us. We sincerely regret that your stay did not meet your expectaions.
We appreciate you highlighting our location and the friendliness of our team, and at the sametime, we pay close attention to each of the points you make, as they are essential for reviewing prcesses, reinforcing our internal controls, and continuing to improve the experience of our guests.
egarding the assigned room, we understand your disappointment. During your stay, our team tried to ffer you alternatives to improve your comfort, including the possibility of a room change, an optio that was ultimately not finalized. Even so, we understand that the situation caused discomfort andwe regret not having achieved a solution that fully met your expectations.
Regarding the services, oom equipment, cleanliness, breakfast, and luggage assistance, we take detailed note of your observtions. All of them have been forwarded to the corresponding areas for analysis and improvement, as hey do not represent the experience we want to deliver or the level of service that defines our proosal.
We sincerely appreciate your frankness. Comments like yours allow us to identify concrete opprtunities for improvement and reinforce our commitment to a consistent, careful experience that is n line with what our guests expect when choosing us.
We hope that, despite this experience, you wil consider giving us another opportunity in the future to demonstrate the standard of service we see to offer.
Thank you very much for taking th time to share your experience with us. We sincerely regret that your stay did not meet your expectaions.
We appreciate you highlighting our location and the friendliness of our team, and at the sametime, we pay close attention to each of the points you make, as they are essential for reviewing prcesses, reinforcing our internal controls, and continuing to improve the experience of our guests.
egarding the assigned room, we understand your disappointment. During your stay, our team tried to ffer you alternatives to improve your comfort, including the possibility of a room change, an optio that was ultimately not finalized. Even so, we understand that the situation caused discomfort andwe regret not having achieved a solution that fully met your expectations.
Regarding the services, oom equipment, cleanliness, breakfast, and luggage assistance, we take detailed note of your observtions. All of them have been forwarded to the corresponding areas for analysis and improvement, as hey do not represent the experience we want to deliver or the level of service that defines our proosal.
We sincerely appreciate your frankness. Comments like yours allow us to identify concrete opprtunities for improvement and reinforce our commitment to a consistent, careful experience that is n line with what our guests expect when choosing us.
We hope that, despite this experience, you wil consider giving us another opportunity in the future to demonstrate the standard of service we see to offer.
Coppia
Data del commento: 27 feb 2026
Periodo del soggiorno: feb 2026
OK for a couple of nights stay
Stayed for 2 nights as part of a tour. The room was large on 1st floor with partial view of lake. The room was hot so had to open only window directly above bed. The room was very dark with only 2 weak bedside lights and a small wall light in corner; as a result my husband cut his finger as so dark just had to rummage when unpacking.
The breakfast by Chilean standards was average. The hotel is on edge of town with an uphill 15 minute walk.
The breakfast by Chilean standards was average. The hotel is on edge of town with an uphill 15 minute walk.
Risposta dell'hotel
Data del commento: 2 mar 2026
Dear Susan M, thank you for taking the time to share your experience with us.
We are pleased to hear that you found your room spacious and enjoyed the partial view of the lake during your stay.
Your feedback regarding the lighting and breakfast has been noted.
We appreciate your comments about the location, and we hope that the walk provided you with a chance to explore the surroundings.
We look forward to welcoming you back in the future and hope to provide an even more enjoyable experience.
We are pleased to hear that you found your room spacious and enjoyed the partial view of the lake during your stay.
Your feedback regarding the lighting and breakfast has been noted.
We appreciate your comments about the location, and we hope that the walk provided you with a chance to explore the surroundings.
We look forward to welcoming you back in the future and hope to provide an even more enjoyable experience.
Coppia
Data del commento: 1 feb 2026
Periodo del soggiorno: feb 2026
nice hotel spoiled by road and dog noise at night through open windows.
we liked:
convenient location for lake and town centre
friendly attentive staff
large rooms
bar food very good for lunch
massages (excellent value)
laundry (good place to wash clothes for reasonable price)
we didn’t like :
road noise
dogs barking at night disturbing our sleep.
no aircon so windows need to be open when hot weather = noisy.
we enjoyed our stay except for noise at night. ( hotel could put in aircon to solve this problem.).
convenient location for lake and town centre
friendly attentive staff
large rooms
bar food very good for lunch
massages (excellent value)
laundry (good place to wash clothes for reasonable price)
we didn’t like :
road noise
dogs barking at night disturbing our sleep.
no aircon so windows need to be open when hot weather = noisy.
we enjoyed our stay except for noise at night. ( hotel could put in aircon to solve this problem.).
Risposta dell'hotel
Data del commento: 2 feb 2026
Dear Sailork, thank you for taking the time to shae your experience with us. We are pleased to hear that you appreciated our convenient location, friedly staff, and the quality of our bar food and massage services. Your feedback regarding the noise isturbances has been noted, and we understand how important a peaceful environment is for a restfulstay.
We hope to welcome you back soon, providing an even better experience. Thank you once again fr your valuable insights.
We hope to welcome you back soon, providing an even better experience. Thank you once again fr your valuable insights.
Coppia
Data del commento: 14 giu 2026
Periodo del soggiorno: giu 2026
Excellent we really enjoy it
Excellent hotel we enjoy the days staff and room impeccable
Risposta dell'hotel
Data del commento: 15 giu 2026
Dear Bpondevie, thank you very much for your kind review. We are delighted to hear that you enjoyed your stay and found our staff and rooms impeccable. Your satisfaction is our top priority, and it is rewarding to know that we met your expectations. We appreciate your feedback and hope to welcome you back in the future for another wonderful experience. Thank you once again for choosing us.
Posizione ottima
Imperial 695 Esq Itata, Puerto Varas, 5550000, Cile|0,82 km dal centro
Check-in e check-out
Check-in dalle ore:
15:00
Check-out entro le ore:
12:00
Informazioni utili
Animali domestici non ammessi
Ai cittadini cileni verrà addebitata un'imposta sul valore aggiunto del 19%. Siete pregati di notare che gli ospiti stranieri non sono tenuti a pagare questa tassa se esibiscono il passaporto, la carta di immigrazione (rilasciata entro 90 giorni) e una carta di credito non cilena.
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.
Hotel Puelche: domande frequenti
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