Hotel Denbu
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In sintesi
Check-in dalle ore: | 14:00 |
|---|---|
Check-out entro le ore: | 11:00 |
Colazione | Colazione disponibile |
Animali | Animali domestici non ammessi |
Bambini | I bambini sono i benvenuti in questo hotel |
Servizi
Scopri di più su Hotel Denbu
Hotel Denbu
Durante il tuo soggiorno presso Hotel Denbu a Amburgo (Amburgo Nord), sarai a 5 minuti di auto da Lufthansa Technik AG e Planetarium Hamburg. Questo hotel si trova a 7,2 km da Hamburg Messe e 8,6 km da Hamburger Kunsthalle. Avrai a disposizione utili servizi come il Wi-Fi gratuito, l'assistenza per la prenotazione di tour e biglietti e un distributore automatico. Gusta la cucina di Denbu Restaurant, il ristorante di un hotel, o ordina uno spuntino al bar/caffetteria. Concludi la giornata in bellezza con il tuo drink preferito! Presso questa struttura troverai un bar/lounge davvero fantastico. La colazione self-service viene servita nei giorni feriali dalle ore 06:00 alle ore 09:00 dietro versamento di un supplemento. Potrai usufruire di un business center, check-in veloce e check-out veloce. Il un parcheggio (a pagamento) è disponibile in loco. Soggiorna in una delle 37 camere della struttura, complete di TV a schermo piatto. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo. Il bagno in camera dispone di doccia, set di cortesia gratuiti e asciugacapelli. I comfort includono scrivanie e salotti separati, mentre le pulizie sono eseguite tutti i giorni.
Data del commento: 19 mag 2025
Periodo del soggiorno: apr 2025
★☆☆☆☆ – No 3-star level – Disappointing stay with significant shortcomings
Rooms & facilities
Our rooms were located in the basement, accessible only via an elevator that stopped in an area full of laundry trolleys. Access was via an unsigned metal door, no indication that our guest rooms should be located there. The basement rooms had small, barely exposing windows and thus seemed gloomy and unfriendly.
The single room was tiny (about 8–10 m2), with no bedside table or bedside shelf. The heating did not work, instead an oil radiator was standing directly on a carpet that was dangerously heated, a worrying safety situation as the carpet became very hot.
In the double room it was a bit more spacious.
In both rooms there were no basic amenities:
• no hairdryer
• No refrigerator
• no beverage offer
• No coffee or tea making facilities
• no telephone for internal or external communication
Cleanliness left much to be desired in both rooms: dirty carpet and dirty curtains. The whole thing was also not allergy-friendly.
Breakfast & gastronomy
The breakfast was extremely spartan and in no way worthy of that of a 3-star hotel. Even more annoying: Although it was included at the time of booking, it was billed retrospectively. Lactose-free milk was not available, the choice was generally very limited, even the snack next door would have offered more.
The restaurant mentioned on the website was temporarily closed, so there was no possibility of dinner on site.
Location & volume
The hotel advertises a “quiet location” but is located in a direct flight path of Hamburg Airport. The planes flew so low over the building that you almost felt like you could touch them. It was correspondingly loud. There is definitely no quiet location here.
Personnel, service & invoice:
The staff often seemed overwhelmed during our stay and simply not adequately trained in many situations.
It was particularly irritating that communication depended heavily on the time, day of the week, phase of the moon and possibly also on the weather. Sometimes you were understood, sometimes you weren't. The staff’s knowledge of German varied noticeably, which certainly brought a certain dynamic to the service experience, although not in the interest of guests. A service concept that is certainly unique.
Concerns such as the faulty invoice, which was only issued on request and in the wrong name or questions about the equipment could not be answered satisfactorily. Unfortunately, there was hardly any evidence of solution competence. An apology? Misrepresentation! Customer orientation also seems to be a foreign word here and therefore not on offer either.
Parking situation
Despite stating “free parking” on Google Maps, the parking lot was paid (10 €/day) and also completely crowded. For a 3-star hotel, we expect more transparency and availability.
Pros:
The bed was comfortable... unfortunately the only significant plus.
Conclusion:
Hotel Denbu does not meet the standards of a 3-star hotel in any way. Neither facilities, service, breakfast nor location justify this claim. A poor safety and hygiene concept as well as unprofessional handling of complaints make this hotel unfortunately not recommended.
We would not book it again and also recommend anyone.
Data del commento: 27 apr 2025
Periodo del soggiorno: apr 2025
Gross and overpriced
Data del commento: 20 lug 2024
Periodo del soggiorno: lug 2024
TL;DR - Don't visit! Rude Staff, Dirty Rooms
Mentioning that to the staff resulted into them telling us where the nearest fast food restaurant is.
After walking through corridors with dirty/broken carpets, we entered the room and got greeted with an more musty smell.
The Doorframe to the room was broken, the walls had broken spots and the bedside lap was falling apart.
The bathroom wasn't much better. Providing you with only one light source, meaning showers in the dark. The shower had mold in the corners and in the shower head.
The towel rack was dirty and looked like it was breaking off the wall.
Flushing the toilet also didn't work properly. Clean water came but it wasn't strong enough to flush down the toilet paper.
After we decided to leave the hotel and look for a different accommodation, we were greeted by a very rude staff member. We asked them for a confirmation that we did not stay the night but they claimed they couldn't provide that cause they're a new hire. After asking for someone who could help us with the request, they raised their voice, and denied that request.
After some rude back and forth, the staff said they'll contact the manager. I left my contact information but I have little to no hope for a reply.
DK
Data del commento: 28 nov 2024
Periodo del soggiorno: dic 2023
Terrible on all aspects
And they are actively trying to remove bad reviews by claiming defamation under German law.
EE
Data del commento: 21 ott 2024
Periodo del soggiorno: ott 2024
Too expensive and needs some refurbishment
Negative - hotel clearly needs some refurbishment. Stains on carpets that can't be removed, very poor visual quality in room, missing bulb in bathroom lamp (in addition this lamp was covered with thick layer of dust), etc, etc.
Overall experience is poor - way too expensive for offered quality.
Posizione
Traute-Lafrenz-Str. 171, 22297 Hamburg, Amburgo, 22297, Germania|7,54 km dal centro
Check-in e check-out
Check-in dalle ore:
14:00
Check-out entro le ore:
11:00
Informazioni utili
I bambini sono i benvenuti in questo hotel
da 5 a 12 anni
€ 30 a persona a notte
fino a 4 anni
€ 10 a persona a notte
Animali domestici non ammessi
Colazione disponibile
Prezzo colazione
€ 15 a persona
Orari colazione
Dalle 06:00 alle 09:00, da lunedì a venerdì
Cash