Hotel Amano Düsseldorf
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In sintesi
Check-in dalle ore: | 15:00 |
|---|---|
Check-out entro le ore: | 12:00 |
Animali | Animali domestici ammessi con un costo aggiuntivo |
Servizi
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Hotel Amano Düsseldorf
In una posizione attraente di Düsseldorf, Hotel AMANO Düsseldorf è un alloggio che propone camere climatizzate, un giardino, il WiFi gratuito e una terrazza.
Data del commento: 27 mag 2026
Periodo del soggiorno: mag 2026
Data del commento: 8 giu 2026
Periodo del soggiorno: giu 2026
The reception was very friendly, and check-in is self-service and easy.
Room in another building... okay... I accepted that.
The stairwell was dark and the elevator was broken, so it meant carrying luggage. Thank God it was only the first floor.
The elevator seems, judging by the comments, to have been broken for quite some time...
The room did not appear particularly clean at first glance, unfortunately.
The floor seemed not to have been vacuumed or mopped.
I went over it with disinfecting wipes and the desk was dirty. There were greasy fingerprints on the wall and on the doors.
I managed to wipe away dirt from the toilet flush...
In the bathroom, the shower cabin kept collapsing sideways, it no longer had a firm hold.
At the headboard of the bed, it was immediately noticeable that someone had leaned their head against it. It was terrible. I also wiped that away with disinfecting wipes.
There were lint everywhere on the floor, and unfortunately, there were also stains and a hair on my friend's pillow.
The doorknob in the bathroom was no longer secure.
If it hadn't been for all that, I could have definitely overlooked the view into that ugly backyard.
We canceled the trip after one night; I just wanted to go home.
So, cleanliness leaves much to be desired.
Very centrally located, we easily found a parking spot in the side streets.
We will not return.
Risposta dell'hotel
Data del commento: 9 giu 2026
danke dir für deinen Besuch im Hotel AMANO Düsseldorf und dafür, dass du dir Zeit für dieses ausführliche Feedback genommen hast. Schön zu hören, dass du unser Team am Empfang freundlich erlebt hast, der Self Check-in gut funktioniert hat und dir die zentrale Lage zugesagt hat.
Es tut mir sehr leid, dass dein Aufenthalt durch mehrere Punkte beeinträchtigt wurde. Die von dir geschilderte Sauberkeit im Zimmer, die lockere Türklinke sowie die instabile Duschabtrennung entsprechen nicht unserem Anspruch – dafür möchte ich mich aufrichtig entschuldigen. Ebenso verstehe ich den Ärger über das dunkle Treppenhaus und den defekten Aufzug, besonders wenn man Gepäck tragen muss.
Wir haben deine Hinweise bereits intern adressiert: Die Zimmerkontrolle wurde für die betreffenden Bereiche geschärft, damit Oberflächen, Böden und Textilien zuverlässig sauber und einwandfrei sind. Die gemeldeten Maintenance-Themen geben wir gezielt weiter, damit Befestigungen und Funktionalitäten wieder stabil sind. Auch die Beleuchtungssituation im Treppenhaus und der Aufzugstatus werden im Team geprüft, um hier die Verlässlichkeit zu erhöhen.
Dein Feedback ist wertvoll, weil es uns hilft, Standards konsequent zu sichern und die Perspektive unserer Gäste im Alltag noch stärker einzunehmen.
Es ist schade, dass ihr die Reise verkürzt habt. Auch wenn du aktuell nicht an eine Rückkehr denkst, würden wir uns freuen, dich eines Tages mit einem deutlich besseren Eindruck zu überzeugen.
Herzliche Grüße
dein Hotel AMANO Düsseldorf Team
Data del commento: 29 lug 2026
Periodo del soggiorno: lug 2026
Data del commento: 18 apr 2026
Periodo del soggiorno: apr 2026
Everyone deserves recognition, but one person in particular stood out—a young staff member who handled a challenging check-in situation, managed the bar, and gave directions all at the same time, and did so without any sign of stress.
Thank you for your kind and cheerful attitude, Lena. Amano can only be proud to have you on their team.
Overall, my very best recommendations
LU
Data del commento: 11 apr 2026
Periodo del soggiorno: apr 2026
Hotel 15 minutes from City Center
Risposta dell'hotel
Data del commento: 12 apr 2026
Thank you for your visit and for sharing your experience. We’re glad to hear you found the rooms clean and enjoyed breakfast, and that our location worked for your plans.
I’m sorry the outside noise made it hard to keep the window open at night. Rest is essential, and I understand how frustrating that can be. If you return, feel free to let us know your preference for a quieter room; we’ll do our best to find a more sheltered option. We also have tips and amenities that can help reduce noise while keeping the room comfortable.
Your feedback is helpful as we balance convenience—like our self check-in and nearby parking—with a restful stay that meets our standards.
We’d love to welcome you back to Hotel AMANO Düsseldorf and hope your next stay feels even more relaxing.
Warm regards,
Your Hotel AMANO Düsseldorf Team
Posizione ottima
Graf-Adolf-Strasse 60, Distretto 6-Unterrath, Düsseldorf, 40210, Germania|0,76 km dal centro
Check-in e check-out
Check-in dalle ore:
15:00
Check-out entro le ore:
12:00
Informazioni utili
Animali domestici ammessi con un costo aggiuntivo
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.


