Match Resort
+ 65
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In sintesi
Check-in dalle ore: | 15:00 |
|---|---|
Check-out entro le ore: | 11:00 |
Animali | Animali domestici non ammessi |
Servizi
Wi-Fi
Parcheggio
Aria condizionata
Piscina
Reception 24h
Ristorante
Scopri di più su Match Resort
Match Resort
Match Resort offre un giardino, una terrazza, un ristorante e un bar a Port Antonio. Questo hotel a 3 stelle offre il servizo in camera, una reception 24 ore su 24 e il WiFi gratuito. L'hotel presenta una piscina all'aperto e un banco escursioni.
Recensioni di 
Viaggiatore anonimo
Data del commento: 17 mag 2026
Periodo del soggiorno: mag 2026
The breakfast was lovely. The staff was friendly and helpful. Clean property and rooms.
Definitely recommend 👌 💯
Definitely recommend 👌 💯
Viaggiatore in gruppo
Data del commento: 16 ago 2026
Disappointing Experience with Confirmed Booking and Safe Deposit Dispute
I stayed at Match Resort in July 2026 and unfortunately encountered two significant issues that prospective guests should be aware of.
I booked a villa for five people for two nights through Booking.com on 24 June 2026 and received confirmation shortly afterwards. The villa was the primary reason we chose this property, as it allowed our entire group to stay together.
However, on 7 July 2026, just two days before our arrival, I received a WhatsApp call from the resort advising that the villa I had reserved was no longer available. No explanation was provided as to why a confirmed booking could not be honoured. As a result, I was left to assume that the villa had been double-booked or otherwise allocated elsewhere.
By that stage, our transport and travel arrangements had already been finalised, making it extremely difficult to find suitable alternative accommodation at such short notice. After expressing my concerns and explaining that our decision to book the resort was based on the confirmed villa reservation, I argued that the very least the resort could do was provide alternative accommodation at no additional cost. I was told they would investigate the options available and, a few hours later, they called back to confirm that they could accommodate us. However, instead of the villa we had reserved, we were placed in separate rooms on different floors. While I appreciated that an alternative solution was found, it was far from ideal and we had little choice but to accept it given the circumstances.
The second issue involved the room safe. I paid a $50 deposit and a $5 nightly rental fee to use it. On the second night, the safe developed a fault when the key became jammed in the lock, making it impossible to secure. I reported the issue immediately and the manager later inspected the safe.
In my view, this appeared to be a mechanical fault rather than something caused by guest misuse. The key could only be inserted in one orientation, making incorrect use unlikely. A key becoming stuck in a lock is typically indicative of wear and tear, a defective locking mechanism, or inadequate maintenance rather than damage caused through normal operation. I used the safe as intended throughout my stay and did not force the lock at any point.
Although the villa booking issue was inconvenient and disappointing, it was the handling of the safe incident that caused the greatest frustration. Rather than treating the problem as what appeared to be an equipment failure, I was informed via the receptionist that I would be held responsible for the fault. The manager declined to discuss the matter with me directly. I was initially offered $40 back instead of a full refund of the $55 I had paid for the deposit and rental charges. I declined this offer because I do not believe I was responsible for the malfunction.
What disappointed me most was not that the safe failed, as mechanical problems can occur anywhere, but the resort's response and refusal to refund my deposit despite the circumstances. I also requested reimbursement of one night's safe rental charge, as the safe was no longer usable, but this request was refused by management.
The staff were generally polite, and the alternative room arrangements were made relatively quickly. However, I remain disappointed that a confirmed villa booking was not honoured and that I was expected to bear the cost of what appeared to be faulty equipment.
Overall, I would advise future guests to reconfirm their accommodation arrangements before travelling and to ensure they fully understand the resort's safe rental policies before paying any deposits or fees. Based on my experience, the way these issues were handled fell well below my expectations and significantly detracted from what should have been an enjoyable stay.
I booked a villa for five people for two nights through Booking.com on 24 June 2026 and received confirmation shortly afterwards. The villa was the primary reason we chose this property, as it allowed our entire group to stay together.
However, on 7 July 2026, just two days before our arrival, I received a WhatsApp call from the resort advising that the villa I had reserved was no longer available. No explanation was provided as to why a confirmed booking could not be honoured. As a result, I was left to assume that the villa had been double-booked or otherwise allocated elsewhere.
By that stage, our transport and travel arrangements had already been finalised, making it extremely difficult to find suitable alternative accommodation at such short notice. After expressing my concerns and explaining that our decision to book the resort was based on the confirmed villa reservation, I argued that the very least the resort could do was provide alternative accommodation at no additional cost. I was told they would investigate the options available and, a few hours later, they called back to confirm that they could accommodate us. However, instead of the villa we had reserved, we were placed in separate rooms on different floors. While I appreciated that an alternative solution was found, it was far from ideal and we had little choice but to accept it given the circumstances.
The second issue involved the room safe. I paid a $50 deposit and a $5 nightly rental fee to use it. On the second night, the safe developed a fault when the key became jammed in the lock, making it impossible to secure. I reported the issue immediately and the manager later inspected the safe.
In my view, this appeared to be a mechanical fault rather than something caused by guest misuse. The key could only be inserted in one orientation, making incorrect use unlikely. A key becoming stuck in a lock is typically indicative of wear and tear, a defective locking mechanism, or inadequate maintenance rather than damage caused through normal operation. I used the safe as intended throughout my stay and did not force the lock at any point.
Although the villa booking issue was inconvenient and disappointing, it was the handling of the safe incident that caused the greatest frustration. Rather than treating the problem as what appeared to be an equipment failure, I was informed via the receptionist that I would be held responsible for the fault. The manager declined to discuss the matter with me directly. I was initially offered $40 back instead of a full refund of the $55 I had paid for the deposit and rental charges. I declined this offer because I do not believe I was responsible for the malfunction.
What disappointed me most was not that the safe failed, as mechanical problems can occur anywhere, but the resort's response and refusal to refund my deposit despite the circumstances. I also requested reimbursement of one night's safe rental charge, as the safe was no longer usable, but this request was refused by management.
The staff were generally polite, and the alternative room arrangements were made relatively quickly. However, I remain disappointed that a confirmed villa booking was not honoured and that I was expected to bear the cost of what appeared to be faulty equipment.
Overall, I would advise future guests to reconfirm their accommodation arrangements before travelling and to ensure they fully understand the resort's safe rental policies before paying any deposits or fees. Based on my experience, the way these issues were handled fell well below my expectations and significantly detracted from what should have been an enjoyable stay.
Viaggiatore anonimo
Data del commento: 6 ago 2026
Periodo del soggiorno: ago 2026
This is a charming little resort. The staff, especially Mackenzie and Jodie, were very personable and friendly at all times.
The rooms were adequate and fairly spacious, with comfortable beds, smart TVs as advertised, and functional minifridges.
Despite a limited variety, the breakfast was adequate.
One clear area for improvement, however, is property maintenance. There seems to be a plumbing issue which resulted in partially clogged drains and leaky ceilings.
The pool was uninviting, and some of the amenities, like the bar and restaurant, were unmanned (though you could still place an order at the front desk).
If you're looking for an affordable place to rest comfortably while you check out the attractions in Portland, this could be the place for you!
The rooms were adequate and fairly spacious, with comfortable beds, smart TVs as advertised, and functional minifridges.
Despite a limited variety, the breakfast was adequate.
One clear area for improvement, however, is property maintenance. There seems to be a plumbing issue which resulted in partially clogged drains and leaky ceilings.
The pool was uninviting, and some of the amenities, like the bar and restaurant, were unmanned (though you could still place an order at the front desk).
If you're looking for an affordable place to rest comfortably while you check out the attractions in Portland, this could be the place for you!
Viaggiatore anonimo
Data del commento: 31 mag 2026
Periodo del soggiorno: mag 2026
A very nice place. Room was good as was expected. The entire staff was friendly enough including the manager. There was delightfully unexpected entertainment for each of the 2 nights spent, karaoke and movie nights. Food available during movie night was very good. I particularly enjoyed the light music throughout the day.
The property is without an elevator and so I was able to manage my calorie level given that I was on the last floor. I absolutely enjoyed my visit.
The property is without an elevator and so I was able to manage my calorie level given that I was on the last floor. I absolutely enjoyed my visit.
Viaggiatore anonimo
Data del commento: 20 apr 2026
Periodo del soggiorno: apr 2026
The service is excellent, and the cuisine is delicious. The first room I stayed in had ants, and after informing the front desk, they came to wipe it down, but it didn't help. I was moved to a different room, and to my amazement, I discovered a large cockroach one night. I literally departed that night, even though I had to leave the following day. Worst of all, when I arrived to my friend's hotel, I discovered two little roaches in my suitcase. They need someone to come in and spray the property.
Posizione ottima
31 Dolphin Bay, Port Antonio, 876, Giamaica|2,77 km dal centro
Check-in e check-out
Check-in dalle ore:
15:00
Check-out entro le ore:
11:00
Informazioni utili
Animali domestici non ammessi
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.
Match Resort: domande frequenti
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