Maya Sanur Resort & Spa
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Главные факты
Время заезда | 15:00 |
|---|---|
Время выезда | 12:00 |
Животные | Домашние животные не допускаются |
Удобства и услуги
Wi-Fi
Парковка
Кондиционер
Трансфер из/в аэропорт
Бассейн
Фитнес-центр
Подробнее об отеле Maya Sanur Resort & Spa
Maya Sanur Resort & Spa
Современный курортный спа-отель Maya Sanur расположен недалеко от пляжа в городе Санур. К услугам гостей открытый бассейн и 4 ресторана и бара. В отеле работает бесплатный Wi-Fi, на территории обустроена бесплатная парковка.
Отзывы от 
Индивидуальный путешественник
UK
Комментарий: 23 мая 2026 г.
Nice place but needs some touches to make me want to visit again!
I arrived late and the concierge showed me to my suite. I was disappointed with having a butler service I didn’t get to meet anyone. All week I didn’t see or speak to any butler service. Also most of the experiences here are for couples which is such a shame as I’d have loved to do them solo. I wasn’t told about any of the restaurants and what was available. So I’m sure I missed out.
The staff are lovely but it all seems very chaotic. Happy hours between 5-7pm daily in Tree Bar are great however it’s open to the public also and it got very busy and felt like hotel guests were left to wait. I got asked several times what I wanted but the drink never appeared.
The staff are obsessed about the meal vouchers asking for them directly and giving you a different menu which seems harsh. You should be able to pay extra if you want too. The food however was very good. Breakfast was a bit odd. No preserves or salad items. And would have preferred to get my own coffee from a machine or barista.
The pool is lovely but was full of screaming kids most of the time. It was also over run by ants. There should be an adults only pool here where we can relax without the noise. The pool guys were standing around most of the time instead of cleaning. Would be nice to have cold towels handed out.
My room was lovely although the bed was quite hard and the outside day beds were quite dirty and always wet and damp. Seems to be a lot of outside staff but no one really checking the beds. Also there is no access from the room over the suites pool to the day bed and no way to order drinks which is odd. The step down to the pool from the lagoon suites is very low and as I have an issue with my knee I couldn’t use it.
The spa was fabulous and both treatments I had were superb. The hot stone massage and the facial was amazing. I’d highly recommend the spa.
Also reception wanted a credit card on arrival and £250 on reserve. Iv travelled the world and always used by Mastercard debit card but they wouldn’t take it. So I ended up paying as I went which wasnt ideal. I put some laundry in and I had to go to reception to pay for it as they held it hostage - it was about £6! Very odd for an international hotel.
My TV started at 7am every morning so had to let receptions know. Not sure what they did to it but Netflix never worked after that.
Tree Bar needs some ceiling fans as it was very hot in the evenings.
The Nespresso machine and free water is a nice touch in the bedrooms and I liked the macarons however mine were stale.
The staff are lovely but it all seems very chaotic. Happy hours between 5-7pm daily in Tree Bar are great however it’s open to the public also and it got very busy and felt like hotel guests were left to wait. I got asked several times what I wanted but the drink never appeared.
The staff are obsessed about the meal vouchers asking for them directly and giving you a different menu which seems harsh. You should be able to pay extra if you want too. The food however was very good. Breakfast was a bit odd. No preserves or salad items. And would have preferred to get my own coffee from a machine or barista.
The pool is lovely but was full of screaming kids most of the time. It was also over run by ants. There should be an adults only pool here where we can relax without the noise. The pool guys were standing around most of the time instead of cleaning. Would be nice to have cold towels handed out.
My room was lovely although the bed was quite hard and the outside day beds were quite dirty and always wet and damp. Seems to be a lot of outside staff but no one really checking the beds. Also there is no access from the room over the suites pool to the day bed and no way to order drinks which is odd. The step down to the pool from the lagoon suites is very low and as I have an issue with my knee I couldn’t use it.
The spa was fabulous and both treatments I had were superb. The hot stone massage and the facial was amazing. I’d highly recommend the spa.
Also reception wanted a credit card on arrival and £250 on reserve. Iv travelled the world and always used by Mastercard debit card but they wouldn’t take it. So I ended up paying as I went which wasnt ideal. I put some laundry in and I had to go to reception to pay for it as they held it hostage - it was about £6! Very odd for an international hotel.
My TV started at 7am every morning so had to let receptions know. Not sure what they did to it but Netflix never worked after that.
Tree Bar needs some ceiling fans as it was very hot in the evenings.
The Nespresso machine and free water is a nice touch in the bedrooms and I liked the macarons however mine were stale.
Ответ отеля
Комментарий: 25 мая 2026 г.
Dear DONNAF0,
Thank you for your honest feedback. I am truly sorry that your stay did not meet your expectations, and I appreciate you sharing the details.
I am glad you enjoyed the spa, the food, and the Nespresso machine. However, I sincerely apologize that you never met your butler, that many experiences were for couples only, and that you were not told about the restaurants. I also regret the slow service at Tree Bar, the issues with vouchers, the missing items at breakfast, and the noisy, ant‑infested pool area. I am sorry that your outdoor day beds were dirty and wet, that the pool step was too low for your knee, and that we did not offer you a portable step. I also apologize for the credit card policy, the laundry payment issue, the TV turning on at 7am, the Netflix not working, and the stale macarons.
Thank you for your honesty. Your feedback helps us improve. I hope you will give us another chance to provide you with a much better experience.
Warm regards,
I Putu Eddo Arthawan
Resort Manager
Thank you for your honest feedback. I am truly sorry that your stay did not meet your expectations, and I appreciate you sharing the details.
I am glad you enjoyed the spa, the food, and the Nespresso machine. However, I sincerely apologize that you never met your butler, that many experiences were for couples only, and that you were not told about the restaurants. I also regret the slow service at Tree Bar, the issues with vouchers, the missing items at breakfast, and the noisy, ant‑infested pool area. I am sorry that your outdoor day beds were dirty and wet, that the pool step was too low for your knee, and that we did not offer you a portable step. I also apologize for the credit card policy, the laundry payment issue, the TV turning on at 7am, the Netflix not working, and the stale macarons.
Thank you for your honesty. Your feedback helps us improve. I hope you will give us another chance to provide you with a much better experience.
Warm regards,
I Putu Eddo Arthawan
Resort Manager
Пара
AU
Комментарий: 11 мар. 2026 г.
Magnificent Maya Sanur Resort & Spa
16 days rest & relaxation at Maya Sanur Resort & Spa was awesome. We were on a @luxury_escapes package which included a room upgrade, 2 massages each, breakfast & lunch or dinner & daily cocktails. This is without doubt the best Bali holiday we’ve experienced in 10+ visits . The suite was spacious & beautifully appointed. Rooms cleaned & everything topped up twice a day. Loved the pools, the Spa, Gym & all the restaurants with choices of where to eat. The food was awesome at Kuu (Japanese), Rue (bakery, cakes, pizzas plus), Tree Bar was fabulous for lunch, afternoon tea (free every day), dinner, cocktails & happy hours, with live music each night. There’s a kids’ club for the little ones, beach boardwalks in either direction & amazing friendly staff. I was unfortunately ill on arrival but they have a registered nurse available on site each day & a Dr on call if necessary. Our room was not ready when we arrived early but they graciously gave us access to a temporary room so I could rest & recover! Everything was awesome & we will definitely make Maya Sanur our base for our next trip! Thank you to all staff for making our holiday amazing. ⭐️⭐️⭐️⭐️⭐️
Ответ отеля
Комментарий: 13 мар. 2026 г.
Dear Julant55,
Thank you very much for sharing such a wonderful review following your 16-day stay at Maya Sanur Resort & Spa. We are truly delighted to hear that your holiday with us was the best Bali experience you’ve had in more than 10 visits.
It is fantastic to know you enjoyed the spacious suite, the daily service, our pools, spa, gym, and the variety of dining experiences across the resort. We are especially pleased that you loved dining at Kuu Japanese Restaurant, Rue Restaurant & Bakery, and spending time at Tree Bar.
We are also glad our team could assist you when you were feeling unwell upon arrival and that the temporary room helped you rest comfortably while preparing your suite. Your kind words about our friendly staff truly mean a lot to all of us.
It was a pleasure having you stay with us, and we look forward to welcoming you back to your Bali home for another memorable visit in the future.
Warm regards,
I Putu Eddo Arthawan,
Resort Manager.
Thank you very much for sharing such a wonderful review following your 16-day stay at Maya Sanur Resort & Spa. We are truly delighted to hear that your holiday with us was the best Bali experience you’ve had in more than 10 visits.
It is fantastic to know you enjoyed the spacious suite, the daily service, our pools, spa, gym, and the variety of dining experiences across the resort. We are especially pleased that you loved dining at Kuu Japanese Restaurant, Rue Restaurant & Bakery, and spending time at Tree Bar.
We are also glad our team could assist you when you were feeling unwell upon arrival and that the temporary room helped you rest comfortably while preparing your suite. Your kind words about our friendly staff truly mean a lot to all of us.
It was a pleasure having you stay with us, and we look forward to welcoming you back to your Bali home for another memorable visit in the future.
Warm regards,
I Putu Eddo Arthawan,
Resort Manager.
Пара
Комментарий: 17 июн. 2026 г.
Проживание: июн. 2026
Maya Sanur amazing resort
Beautiful resort, we stayed in a pool suite for 5 nights, amazing room & wonderful staff. Hotel was super clean & the housekeeping staff did an amazing job right down to the pool cleaners. Food was beautiful especially the Tree Bar and Rue, had 2 beautiful meals there, could not fault it. Gorgeous main pool area & nightly entertainment.
Ответ отеля
Комментарий: 18 июн. 2026 г.
Dear Compass41637289296,
Thank you so much for your wonderful review.
I am absolutely delighted to hear that you had such a fantastic stay in our pool suite and that you found the room amazing and our staff wonderful. It is especially rewarding to know that our housekeeping team, right down to the pool cleaners, kept everything spotless – they truly take pride in their work.
I am also thrilled that you enjoyed the beautiful food at both Tree Bar and Rue, and that your meals there were faultless. Knowing that you loved the main pool area and the nightly entertainment means a great deal to us.
Thank you again for your kind words. We look forward to welcoming you back for another beautiful stay.
Warm regards,
I Putu Eddo Arthawan
Resort Manager
Thank you so much for your wonderful review.
I am absolutely delighted to hear that you had such a fantastic stay in our pool suite and that you found the room amazing and our staff wonderful. It is especially rewarding to know that our housekeeping team, right down to the pool cleaners, kept everything spotless – they truly take pride in their work.
I am also thrilled that you enjoyed the beautiful food at both Tree Bar and Rue, and that your meals there were faultless. Knowing that you loved the main pool area and the nightly entertainment means a great deal to us.
Thank you again for your kind words. We look forward to welcoming you back for another beautiful stay.
Warm regards,
I Putu Eddo Arthawan
Resort Manager
Пара
Комментарий: 14 июн. 2026 г.
Проживание: июн. 2026
Outstanding hotel which did not dissapoint !
We have just returned from 8 nights at the Maya Sanur .
Our experience was outstanding -from the early morning complimentary yoga class to the beautiful day spa treatments. All the staff are professional and welcoming at every bar and restaurant.
The rooms are spacious with beauriful comfotable king size beds . Such a lovely relaxing time -thank you we will.be back.
Our experience was outstanding -from the early morning complimentary yoga class to the beautiful day spa treatments. All the staff are professional and welcoming at every bar and restaurant.
The rooms are spacious with beauriful comfotable king size beds . Such a lovely relaxing time -thank you we will.be back.
Ответ отеля
Комментарий: 15 июн. 2026 г.
Dear Deb M,
Thank you so much for your wonderful review.
I am absolutely delighted to hear that your 8‑night stay with us was outstanding. It is fantastic that you enjoyed the early morning complimentary yoga classes, the beautiful day spa treatments, and our spacious rooms with comfortable king‑size beds. Your kind words about our professional and welcoming staff across all bars and restaurants mean a great deal to our entire team.
Knowing that you had such a lovely, relaxing time and that you will be back is the greatest compliment we could receive.
We look forward to welcoming you again soon.
Warm regards,
I Putu Eddo Arthawan
Resort Manager
Thank you so much for your wonderful review.
I am absolutely delighted to hear that your 8‑night stay with us was outstanding. It is fantastic that you enjoyed the early morning complimentary yoga classes, the beautiful day spa treatments, and our spacious rooms with comfortable king‑size beds. Your kind words about our professional and welcoming staff across all bars and restaurants mean a great deal to our entire team.
Knowing that you had such a lovely, relaxing time and that you will be back is the greatest compliment we could receive.
We look forward to welcoming you again soon.
Warm regards,
I Putu Eddo Arthawan
Resort Manager
Анонимный путешественник
Комментарий: 12 июн. 2026 г.
Проживание: июн. 2026
Good breakfast. Good staff.. just air conditioning is a little issue and didn’t get hot water in bathroom
Отличное расположение
Jl. Danau Tamblingan No.89M, Sanur, Denpasar Selatan, Южный Денпасар, Денпасар, 80228, Индонезия|4,42 км от центра города
Заезд и выезд
Время заезда
15:00
Время выезда
12:00
Полезные сведения
Домашние животные не допускаются
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