The Colony Hotel
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In sintesi
Check-in dalle ore: | 15:00 |
|---|---|
Check-out entro le ore: | 11:00 |
Animali | Animali domestici non ammessi |
Servizi
Wi-Fi
Parcheggio
Aria condizionata
Ristorante
Non fumatori
Lavanderia
Scopri di più su The Colony Hotel
The Colony Hotel
Collocato nella zona della Colonia Tedesca di Haifa, l'albergo boutique The Colony Hotel vanta un giardino silenzioso e una terrazza all'ultimo piano, provvista di uno spazio per prendere il sole.
Recensioni di 
Viaggiatore in famiglia
Data del commento: 2 set 2026
Periodo del soggiorno: set 2026
A wonderful day in Haifa
A very well preserved and very well operated centarian boutique hotel.
Very nice and helpful staff. The rooms were clean and all around the experience was very positive
Breakfast was good with a nice variety of food
There are hot drinks available free throughout the day
And the price was also very good
My wife used the massage spa and was very satisfied
The location is really great in the German colony and close to the Bahai gardens
Very nice and helpful staff. The rooms were clean and all around the experience was very positive
Breakfast was good with a nice variety of food
There are hot drinks available free throughout the day
And the price was also very good
My wife used the massage spa and was very satisfied
The location is really great in the German colony and close to the Bahai gardens
Viaggiatore in famiglia
Data del commento: 25 ago 2026
Periodo del soggiorno: ago 2026
Two days at the Colony Hotel, the most amazing
We stayed in Cologne for the third time and enjoyed every moment. The room, like the entire hotel, is furnished in the spirit of the era, very clean and comfortable. The team is kind and responsive to all our requests. Breakfast was very varied and delicious.
Viaggiatore in famiglia
Data del commento: 9 lug 2026
Periodo del soggiorno: lug 2026
Horrible management.
My experience at the Colony Hotel was appalling, not because of the room itself, but because of the behaviour of the staff and management.
I booked through Agoda. My booking confirmation clearly states that **18% VAT is included in the price**. It even explains that non-Israeli guests may later be eligible for a VAT refund.
Despite this, at check-in the receptionist insisted that VAT had not been paid and attempted to charge me an additional 18%. I showed her the confirmation. She called another staff member, who repeated exactly the same claim. Only after I refused to pay twice did they say they would "check with the manager" and gave me the room key.
I also asked whether a late checkout was possible. Without checking availability or the occupancy for the day, the receptionist simply replied, "Not on weekdays."
The following morning, while I was having breakfast with my daughter, the manager came to our table and told me to come to his office after breakfast.
When I did, he produced a page headed **"Expedia Group"** and claimed it was my booking. Apart from the fact that I had booked through Agoda (which is part of Booking Holdings, not Expedia), this was completely irrelevant. I again explained that he already had my booking confirmation, which clearly states VAT is included.
Instead of checking the actual booking, he became increasingly aggressive, raised his voice, and spoke to me in an extremely disrespectful manner.
As I walked away, he threatened to report me as a **non-paying customer**, despite the fact that I had paid in full before arriving.
Then, to top it all off, a young girl—who appeared to be connected to the reception staff rather than a hotel employee—came out and shouted after us:
> **"Never come back here!"**
This was said in front of my daughter.
I've stayed in hotels around the world for decades. I've dealt with mistakes before. What I've almost never experienced is management doubling down when they're wrong, refusing to look at the customer's actual booking confirmation, raising their voice, making false accusations, and then allowing someone to verbally abuse paying guests as they leave.
If this is how the Colony Hotel treats customers over a straightforward billing question, I would strongly recommend staying elsewhere.
I booked through Agoda. My booking confirmation clearly states that **18% VAT is included in the price**. It even explains that non-Israeli guests may later be eligible for a VAT refund.
Despite this, at check-in the receptionist insisted that VAT had not been paid and attempted to charge me an additional 18%. I showed her the confirmation. She called another staff member, who repeated exactly the same claim. Only after I refused to pay twice did they say they would "check with the manager" and gave me the room key.
I also asked whether a late checkout was possible. Without checking availability or the occupancy for the day, the receptionist simply replied, "Not on weekdays."
The following morning, while I was having breakfast with my daughter, the manager came to our table and told me to come to his office after breakfast.
When I did, he produced a page headed **"Expedia Group"** and claimed it was my booking. Apart from the fact that I had booked through Agoda (which is part of Booking Holdings, not Expedia), this was completely irrelevant. I again explained that he already had my booking confirmation, which clearly states VAT is included.
Instead of checking the actual booking, he became increasingly aggressive, raised his voice, and spoke to me in an extremely disrespectful manner.
As I walked away, he threatened to report me as a **non-paying customer**, despite the fact that I had paid in full before arriving.
Then, to top it all off, a young girl—who appeared to be connected to the reception staff rather than a hotel employee—came out and shouted after us:
> **"Never come back here!"**
This was said in front of my daughter.
I've stayed in hotels around the world for decades. I've dealt with mistakes before. What I've almost never experienced is management doubling down when they're wrong, refusing to look at the customer's actual booking confirmation, raising their voice, making false accusations, and then allowing someone to verbally abuse paying guests as they leave.
If this is how the Colony Hotel treats customers over a straightforward billing question, I would strongly recommend staying elsewhere.
Viaggiatore di affari
Data del commento: 7 lug 2026
Periodo del soggiorno: lug 2026
Very relaxing.
In my opinion the best hotel in Haifa. The service and hospitality is the best and always made feel so very welcome every time I visit. It is my home from home for the past 10 years.
Viaggiatore solitario
Data del commento: 6 giu 2026
Periodo del soggiorno: giu 2026
Pleasant stay
Excellent location, very easy access, the room was very clean and adequate for the price. Check-out on a Saturday was convenient.
Posizione eccellente
28 Ben Gurion Boulevard, Haifa, 35023, Israele|1,89 km dal centro
Check-in e check-out
Check-in dalle ore:
15:00
Check-out entro le ore:
11:00
Informazioni utili
Animali domestici non ammessi
Si prega di notare che i cittadini israeliani sono tenuti a pagare l'IVA del 18% per i soggiorni in hotel in Israele. I cittadini non israeliani possono essere esentati dal pagamento di questa imposta presentando il loro permesso di ingresso (visto B2/B3/B4). Questa imposta non è inclusa nel prezzo totale della camera.
Di recente, la situazione della sicurezza in Israele è diventata a rischio e la situazione è ancora in evoluzione. Alla luce delle attuali circostanze particolari, si consiglia ai turisti di viaggiare con prudenza. Se vi trovate già sul posto, assicuratevi di prestare molta attenzione all'evoluzione della situazione locale, di rafforzare le misure di sicurezza e di predisporre i preparativi di emergenza.
I bambini possono dormire in camera aggiungendo un letto extra.
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.
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