Bleis Hotel
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In sintesi
Check-in dalle ore: | 14:00 |
|---|---|
Check-out entro le ore: | 11:00 |
Colazione | Colazione disponibile |
Animali | Animali domestici non ammessi |
Bambini | I bambini sono i benvenuti in questo hotel |
Servizi
Wi-Fi
Parcheggio
Aria condizionata
Centro fitness
Reception 24h
Ristorante
Scopri di più su Bleis Hotel
Bleis Hotel
Elegante, accogliente e completamente insonorizzato, il Bleis Hotel si trova in un moderno edificio con strutture per il fitness ben attrezzate ed eccellente servizio di ristorazione e colazione.
Recensioni di 
Coppia
Data del commento: 28 giu 2026
Periodo del soggiorno: giu 2026
One night in Bologna.
I found the room, consisting of a bathroom, bedroom, and small entrance, clean, spacious, and equipped with everything necessary. The lobby and the bicycle bouquet are very nice. The hall is beautiful and resembles a garden. The staff is professional, friendly, and welcoming. The breakfast room is clean and the breakfast is varied.
Coppia
Data del commento: 19 lug 2026
Two days in Bologna
⭐⭐⭐⭐⭐ A perfect stay in Bologna!
* Impeccable location ️: Strategic and convenient, the bus that takes you to the center passes just a few meters from the hotel.
* Delicious breakfasts ️✨: Fresh products of excellent quality to start the day in the best way.
* Super cute location : Environment cared for in the smallest details, welcoming and with a truly special atmosphere.
Highly recommended, I will definitely return!
* Impeccable location ️: Strategic and convenient, the bus that takes you to the center passes just a few meters from the hotel.
* Delicious breakfasts ️✨: Fresh products of excellent quality to start the day in the best way.
* Super cute location : Environment cared for in the smallest details, welcoming and with a truly special atmosphere.
Highly recommended, I will definitely return!
Viaggiatore solitario
Data del commento: 2 lug 2026
Periodo del soggiorno: giu 2026
Wonderful
Wonderful. Very friendly and helpful staff. Very clean and very quiet. Very good breakfast. Food at restaurant is really good. Bus stop near hotel to go to Bologna centre.
Coppia
Data del commento: 14 giu 2026
Periodo del soggiorno: giu 2026
Avoid at all costs! Dishonest establishment and incompetent management.
An absolute disgrace for a supposedly 4-star hotel.
We booked a room where the windows were literally broken, posing an immediate safety, insulation, and noise problem. (Room 138)
As you can see in the photos, there is also a kennel with dogs just a few meters from the windows.
We heard them barking during the afternoon; I can only imagine at night with a broken and open window…
To top it all off, the window frames were covered in mold, which poses a real problem for sanitary conditions and hygiene. In light of this situation, the management refused to refund our nights and displayed a rare level of dishonesty and cruelty.
I explicitly demanded the complaints book (Registro dei Reclami), which is strictly mandatory for all tourist facilities in Italy. They responded that they did not have one, which is completely illegal.
Be aware that once payment is made at this hotel, it is strictly impossible to obtain a refund.
They will do everything to keep your money, as is already indicated in many other reviews. Since I already know they will respond that we are acting in bad faith, feel free to check the other negative reviews to form your own opinion.
⚠️ When you book at this hotel: if you encounter a problem, your money is definitely lost, which in our case amounts to €271.50 thrown in the trash.
The staff seems completely submissive to a tyrannical and incompetent management.
Despite all the goodwill of the receptionist, Alessandro, who tried to manage the situation as best he could, the manager did not even bother to come and discuss face-to-face with us.
She spent her time exchanging phone calls and sending her staff to handle the situation, sneering and openly mocking us from a distance.
We wasted a full three hours negotiating to finally receive a ridiculous discount offer of 10% (which, with the taxes, barely amounts to €36!!!).
They made us wait for hours at the counter using ridiculous psychological wear tactics.
Their ultimate goal?
To push us to the limit to make us sign a tricky waiver document, labeling broken and unsanitary windows as a "minor inconvenience" in order to deprive us of all our rights and future recourse.
Which we obviously refused to sign.
They therefore retained the full amount for the 2 nights at the hotel as well as the taxes, even though we did not sleep here at all!
Customer service and human respect are nonexistent in this establishment.
If you are looking for comfort, safety, and honesty, look elsewhere!
An official report with supporting photos has been submitted to the Local Police (hygiene and safety) and the relevant tourist authorities.
We booked a room where the windows were literally broken, posing an immediate safety, insulation, and noise problem. (Room 138)
As you can see in the photos, there is also a kennel with dogs just a few meters from the windows.
We heard them barking during the afternoon; I can only imagine at night with a broken and open window…
To top it all off, the window frames were covered in mold, which poses a real problem for sanitary conditions and hygiene. In light of this situation, the management refused to refund our nights and displayed a rare level of dishonesty and cruelty.
I explicitly demanded the complaints book (Registro dei Reclami), which is strictly mandatory for all tourist facilities in Italy. They responded that they did not have one, which is completely illegal.
Be aware that once payment is made at this hotel, it is strictly impossible to obtain a refund.
They will do everything to keep your money, as is already indicated in many other reviews. Since I already know they will respond that we are acting in bad faith, feel free to check the other negative reviews to form your own opinion.
⚠️ When you book at this hotel: if you encounter a problem, your money is definitely lost, which in our case amounts to €271.50 thrown in the trash.
The staff seems completely submissive to a tyrannical and incompetent management.
Despite all the goodwill of the receptionist, Alessandro, who tried to manage the situation as best he could, the manager did not even bother to come and discuss face-to-face with us.
She spent her time exchanging phone calls and sending her staff to handle the situation, sneering and openly mocking us from a distance.
We wasted a full three hours negotiating to finally receive a ridiculous discount offer of 10% (which, with the taxes, barely amounts to €36!!!).
They made us wait for hours at the counter using ridiculous psychological wear tactics.
Their ultimate goal?
To push us to the limit to make us sign a tricky waiver document, labeling broken and unsanitary windows as a "minor inconvenience" in order to deprive us of all our rights and future recourse.
Which we obviously refused to sign.
They therefore retained the full amount for the 2 nights at the hotel as well as the taxes, even though we did not sleep here at all!
Customer service and human respect are nonexistent in this establishment.
If you are looking for comfort, safety, and honesty, look elsewhere!
An official report with supporting photos has been submitted to the Local Police (hygiene and safety) and the relevant tourist authorities.
Risposta dell'hotel
Data del commento: 22 giu 2026
Dear Guest,
We are sorry to read such a harsh review, especially because it presents the situation in a partial and inaccurate way.
During your stay, the Management and our staff acted immediately to handle your report. The issue with the window was taken seriously right away: it was secured for the night, and the full repair was scheduled to be completed the following day, as indeed happened.
We would also like to clarify that there is no dog kennel near our property. We therefore find it unfair to keep presenting this information as a fact, when it does not correspond to reality.
We also wish to make clear that all hotel services were fully operational and were used without any complaint until the refund request was made. The request for a full refund was submitted only after the services had been used and after leaving the property.
Since we did not accept this request under the terms you demanded, we now see the same review being published on multiple channels, with increasingly serious and accusatory tones. This does not change the facts.
A 10% discount was offered as a gesture of attention regarding the inconvenience reported, but we cannot accept that this is turned into a narrative of dishonesty, cruelty, or lack of respect toward a guest.
Our staff, including Alessandro, whom we thank for the professionalism he showed, tried to manage the situation with availability and fairness. We will always firmly reject offensive accusations that do not correspond to reality, especially when they concern the seriousness of the Management and our team.
We are always willing to listen to genuine feedback and take action to improve, but we cannot accept instrumental reconstructions aimed at obtaining a full refund after the services have already been used.
We understand your frustration, but repeatedly publishing the same review on multiple channels does not change the facts and cannot become a means of pressure to obtain a full refund that is not due. We remain available for discussion through the appropriate channels, but we firmly reject any offensive reconstruction that does not correspond to reality.
Kind regards,
Canio Rabasco, General Manager
We are sorry to read such a harsh review, especially because it presents the situation in a partial and inaccurate way.
During your stay, the Management and our staff acted immediately to handle your report. The issue with the window was taken seriously right away: it was secured for the night, and the full repair was scheduled to be completed the following day, as indeed happened.
We would also like to clarify that there is no dog kennel near our property. We therefore find it unfair to keep presenting this information as a fact, when it does not correspond to reality.
We also wish to make clear that all hotel services were fully operational and were used without any complaint until the refund request was made. The request for a full refund was submitted only after the services had been used and after leaving the property.
Since we did not accept this request under the terms you demanded, we now see the same review being published on multiple channels, with increasingly serious and accusatory tones. This does not change the facts.
A 10% discount was offered as a gesture of attention regarding the inconvenience reported, but we cannot accept that this is turned into a narrative of dishonesty, cruelty, or lack of respect toward a guest.
Our staff, including Alessandro, whom we thank for the professionalism he showed, tried to manage the situation with availability and fairness. We will always firmly reject offensive accusations that do not correspond to reality, especially when they concern the seriousness of the Management and our team.
We are always willing to listen to genuine feedback and take action to improve, but we cannot accept instrumental reconstructions aimed at obtaining a full refund after the services have already been used.
We understand your frustration, but repeatedly publishing the same review on multiple channels does not change the facts and cannot become a means of pressure to obtain a full refund that is not due. We remain available for discussion through the appropriate channels, but we firmly reject any offensive reconstruction that does not correspond to reality.
Kind regards,
Canio Rabasco, General Manager
Coppia
Data del commento: 19 mag 2026
Periodo del soggiorno: mag 2026
Inflexible management
We had booked the hotel for 2 nights but my husband became very ill. I contacted the hotel and they told me that even though this was a medical emergency they would not allow any kind of reimbursement. If they had met me halfway I would not be writing this review. We had documented medical letters and they were absolutely inflexible. Make sure that you have hotel insurance if you stay with them.
Risposta dell'hotel
Data del commento: 22 giu 2026
Dear Linda,
We are truly sorry to read your review, and above all we sincerely hope that your husband is now feeling much better and is in perfect health.
We fully understand how unpleasant and stressful a medical emergency can be, and we are sorry that you were not able to stay with us as planned. At the same time, we would like to clarify that the reservation conditions did not allow for a refund.
However, as a gesture of care and flexibility, we did offer you a voucher to use for a future stay at our hotel. Unfortunately, this solution was refused.
We also kindly ask for understanding that a hotel is a business, with costs, staff, and rooms reserved for specific dates. While we always try to be as flexible and human as possible, we cannot simply cancel confirmed revenues, especially when the booking conditions were clear at the time of reservation.
Our intention was certainly not to be insensitive, but to find a fair solution while respecting the booking conditions. We would genuinely be pleased to welcome you in the future and give you the stay experience you were originally meant to have.
Kind regards,
Canio Rabasco, General Manager
We are truly sorry to read your review, and above all we sincerely hope that your husband is now feeling much better and is in perfect health.
We fully understand how unpleasant and stressful a medical emergency can be, and we are sorry that you were not able to stay with us as planned. At the same time, we would like to clarify that the reservation conditions did not allow for a refund.
However, as a gesture of care and flexibility, we did offer you a voucher to use for a future stay at our hotel. Unfortunately, this solution was refused.
We also kindly ask for understanding that a hotel is a business, with costs, staff, and rooms reserved for specific dates. While we always try to be as flexible and human as possible, we cannot simply cancel confirmed revenues, especially when the booking conditions were clear at the time of reservation.
Our intention was certainly not to be insensitive, but to find a fair solution while respecting the booking conditions. We would genuinely be pleased to welcome you in the future and give you the stay experience you were originally meant to have.
Kind regards,
Canio Rabasco, General Manager
Posizione ottima
Via Del Gomito 16, Navile, Bologna, 40127, Italia|4,86 km dal centro
Check-in e check-out
Check-in dalle ore:
14:00
Check-out entro le ore:
11:00
Informazioni utili
I bambini sono i benvenuti in questo hotel
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.
fino a 5 anni
Gratis
Animali domestici non ammessi
Colazione disponibile
Prezzo colazione
€ 15 a persona
Orari colazione
Dalle 07:00 alle 10:00, da lunedì a domenica
Per le prenotazioni di oltre 5 camere verranno applicate condizioni diverse e verranno addebitati costi aggiuntivi.
L’hotel accetta i seguenti metodi di pagamento:
Cash
Bleis Hotel: domande frequenti
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