c-hotels Joy
Trova il miglior hotel a Firenze per le tue date, in base a prezzo o gradimento
Confronta le offerte per c-hotels Joy tra centinaia di siti in un solo posto
Cerca un'offerta con cancellazione gratuita o valutazioni eccellenti
Confronta camere e prezzi
Confrontiamo centinaia di siti per offrirti il prezzo migliore
In sintesi
Check-in dalle ore: | 15:00 |
|---|---|
Check-out entro le ore: | 11:00 |
Animali | Animali domestici non ammessi |
Servizi
Scopri di più su c-hotels Joy
c-hotels Joy
C-hotels Joy ti permette di soggiornare nel centro di Firenze e di raggiungere a piedi Piazza Santa Maria Novella e Piazza del Duomo in meno di un quarto d'ora. Questo hotel si trova a 0,5 km da Basilica di Santa Maria Novella e 1 km da Cattedrale di Santa Maria del Fiore. Avrai a disposizone utili servizi come il Wi-Fi gratuito e servizi di concierge. Concludi la giornata in bellezza con il tuo drink preferito! Presso questa struttura troverai un bar/lounge davvero fantastico. La colazione a buffet è disponibile a pagamento tutti i giorni dalle ore 07:00 alle ore 10:00. Potrai usufruire di un pratico servizio di lavanderia e lavaggio a secco, una reception aperta 24 ore su 24 e personale poliglotta. Rilassati in una delle 54 camere con arredamento individuale della struttura, complete di minibar e TV a schermo piatto. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV con canali in digitale è l'ideale per concedersi un po' di svago. I bagni dispongono di vasca da bagno a immersione totale e set di cortesia gratuiti. I comfort includono telefoni, casseforti e scrivanie.
Data del commento: 14 ago 2026
Periodo del soggiorno: ago 2026
Very good option in Florence
Spacious, beautiful, and comfortable room, quiet hotel.
It has a lounge bar where you can have a drink.
Very pleasant reception staff.
You can walk to any place of interest.
Risposta dell'hotel
Data del commento: 17 ago 2026
Muchas gracias por compartir su experiencia y por sus amables palabras!
Nos alegra muchísimo saber que disfrutó de la tranquilidad del hotel, de la habitación, de nuestra ubicación y, sobre todo, de la atención de nuestro equipo de recepción.
Ha sido un placer recibirle y esperamos volver a darle la bienvenida muy pronto en Florencia.
Un cordial saludo y nuestros mejores deseos!
Christian Casati - Front Office Manager
Data del commento: 24 ago 2026
Periodo del soggiorno: ago 2026
I stayed at the Joy Hotel, paying >€500 for 4 nights. The experience revealed serious flaws that management must address urgently:
Customer Service: At reception, they tried to upsell an upgrade (€20/day) by loudly calling my booked room "small and smart" in front of other guests. A humiliating and unprofessional tactic.
Sanitation: The worst part was finding ants in the bathroom. Pest control is urgently needed.
Sleep Quality: The mattress was very uncomfortable, with a noticeable hole in the center that prevented a good night's sleep. Also, the upholstered bed base had stains and frayed fabric.
Hygiene: Thick layers of dust on the furniture, greasy marks on the doors, and visibly dirty floor grout.
Maintenance: The shower caddy has severe rust. There is splintered furniture, scratched walls, and battered baseboards.
The condition of the room and the treatment received absolutely do not justify its price or its 4-star rating.
Data del commento: 24 ago 2026
Periodo del soggiorno: ago 2026
Disappointment in a 4-Star Hotel: Urgent Improvements Needed
Customer Service: At reception, they tried to upsell an upgrade (€20/day) by loudly calling my booked room "small and smart" in front of other guests. A humiliating and unprofessional tactic.
Sanitation: The worst part was finding ants in the bathroom. Pest control is urgently needed.
Sleep Quality: The mattress was very uncomfortable, with a noticeable hole in the center that prevented a good night's sleep. Also, the upholstered bed base had stains and frayed fabric.
Hygiene: Thick layers of dust on the furniture, greasy marks on the doors, and visibly dirty floor grout.
Maintenance: The shower caddy has severe rust. There is splintered furniture, scratched walls, and battered baseboards.
The condition of the room and the treatment received absolutely do not justify its price or its 4-star rating.
Risposta dell'hotel
Data del commento: 24 ago 2026
Thank you for taking the time to share your experience.
We are sorry to hear that your stay did not fully meet your expectations.
However, we would like to clarify a few points in order to provide a fair and balanced representation of our property.
The conditions described in your review do not reflect the standards we maintain throughout our hotel.
We carry out regular housekeeping, maintenance and room inspections, with great attention to ensuring that our rooms meet the standards expected of a four-star property.
Should an occasional issue arise, we always encourage our guests to report it during their stay, as this allows our team to personally inspect the situation and, whenever possible, resolve it immediately.
Regarding the upgrade mentioned in your review, we would like to clarify that this is a personalised offer available to guests at check-in.
It gives guests the opportunity, entirely at their own discretion, to choose a higher room category at a particularly advantageous rate compared with the prices generally available on online booking platforms.
It is simply an additional option offered to our guests and is never intended to make anyone feel uncomfortable about the room category they have booked.
We regret if the way the offer was communicated gave you a different impression.
With regard to your comments concerning cleanliness, the bathroom, the mattress and the furniture, we take your observations seriously and will review them with the relevant departments.
Nevertheless, we would like to emphasise that the conditions described are not representative of the general level of cleanliness and maintenance we normally provide.
We also recognise that mattress comfort is, to some extent, subjective and can vary considerably from one guest to another.
While we acknowledge your personal experience, we do not believe that this alone can be considered an indication of the overall quality or standards of the hotel.
That said, as this is now the third review you have posted on different platforms regarding the same stay, we must admit that this naturally gives us reason to reflect…
We take every guest comment seriously and, precisely for this reason, we believe it is important to carefully review the circumstances and compare the points raised with our internal records and the feedback received from our other guests.
We appreciate constructive feedback, as it helps us identify areas where we can continue to improve.
At the same time, we believe it is important to put individual experiences into context and to recognise the daily commitment of our housekeeping, maintenance and front-office teams.
We regret that your stay did not meet your personal expectations, but we remain confident in the standards and level of service that our hotel works hard to provide to all our guests.
Kind regards,
Christian Casati - Front Office Manager
Data del commento: 10 ago 2026
Periodo del soggiorno: ago 2026
I was very pleased with the room and the hotel in general.
Sanat Maria de la Fiore is 10-15 minutes on foot.
I walked to all the attractions from the hotel.
Station across the street.
Yeah, it makes a lot of dubious people around, but nobody touches.
The room was clean, cleaned, changed towels and added bathroom facilities every day.
Great bed with comfortable mattress!
Downstairs is a bar with complimentary coffee, tea, water and snacks.
For breakfast, a good choice: several types of sausages and cheese, bacon.
Fruit: Peaches, plums, apricots, watermelon/melon.
Different kinds of milk. Lots of different pastries.
I was happy with this hotel.
Risposta dell'hotel
Data del commento: 12 ago 2026
Thank you very much for your kind and detailed review!
We’re delighted to hear that you enjoyed our convenient location, comfortable bed, clean room, and breakfast selection.
We’re also pleased that you appreciated the complimentary coffee, tea, water, and snacks available at the bar.
It was a pleasure having you as our guest, and we hope to welcome you back to Florence in the future.
Kind regards,
Christian Casati - Front office Manager
Data del commento: 1 ago 2026
Periodo del soggiorno: lug 2026
Really lovely hotel, in a fantastic location, with wonderful staff.
The staff were so warm and welcoming, and were happy to make recommendations and give us lots of information on where to eat and things to do.
We stayed in a junior suite, which consists of 1 double bed in the main room, and a connecting room with a smaller double/sofa bed. Both have balconies, both have lovely bathrooms. (The main bathroom has a bath and overhead shower, and the smaller bathroom has a shower cubicle.)
The decor is modern, and well thought out.
There is a lounge area by reception that you can hang out in, and have a free coffee and slice of cake.
The location is ideal! Just a few minutes walk from Firenze Santa Maria Novella train station, bus stops directly outside the hotel, and tram lines just 2 minutes away. The city itself is just a 10-15 minute walk, but it doesn't feel this long at all, as there are lots of places to stop on the way.
I'd stay here again, and I'd recommend!
Risposta dell'hotel
Data del commento: 2 ago 2026
Thank you so much for your wonderful review and for taking the time to share your experience with us.
We are delighted to hear that you loved your stay from the moment you arrived.
Your kind words about our team mean a great deal to us, as providing a warm welcome and helping our guests discover the best of Florence is something we truly enjoy.
We're also pleased that you appreciated the comfort and layout of the Junior Suite, the modern design, our complimentary coffee and cake in the lounge, and, of course, our convenient location close to the station and the city's main attractions.
It was a pleasure to have you as our guest, and we are especially grateful for your recommendation. We look forward to welcoming you back on your next visit to Florence!
Warm regards,
Christian Casati - Front Office Manager
Posizione eccellente
Via degli Orti Oricellari, 30, Quartiere 1, Firenze, 50123, Italia|1,26 km dal centro
Check-in e check-out
Check-in dalle ore:
15:00
Check-out entro le ore:
11:00
Informazioni utili
Animali domestici non ammessi
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.