Actor Hotel
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In sintesi
Check-in dalle ore: | 14:00 |
|---|---|
Check-out entro le ore: | 10:30 |
Animali | Animali domestici ammessi gratuitamente |
Servizi
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Actor Hotel
Situato in una zona residenziale di Genova, l'Actor Hotel dista 15 minuti a piedi dall'Acquario e 10 minuti di auto dal centro espositivo Fiera di Genova. Offre camere con aria condizionata.
Data del commento: 25 feb 2025
Periodo del soggiorno: feb 2025
Warm, quaint, charming
Data del commento: 31 lug 2026
Periodo del soggiorno: lug 2026
Avoid this hotel — deceptive practices, lies, and terrible customer service!
Realizing their mistake, the hotel promised in writing (in the Booking.com chat) to cancel the reservation without any penalty. However, they intentionally ignored my official cancellation request in the system, trying to stall and keep our money. I had to involve Booking.com support to force a refund.
But the absolute worst part was their attitude. When we called the hotel to ask why they were delaying the promised cancellation, the staff openly laughed at us on the phone, mocking us with: "Hahaha, Italian booking."
This is the most unprofessional, dishonest, and rude hotel experience we have ever had. They will promise you anything to get your money, and then laugh in your face. Stay away!
Data del commento: 20 ott 2024
Periodo del soggiorno: ott 2024
Enjoyable stay
Data del commento: 24 set 2023
Periodo del soggiorno: set 2023
Unpleasant Stay and Poor Customer Service at Actor Hotel
Most distressingly, the room's air quality was severely compromised due to a dusty blanket, causing significant discomfort and health issues. Attempts to seek assistance were futile as no staff was available, and my concerns were met with indifference the next morning.
I felt deceived and disrespected when the hotel reneged on the offer of a refund and was eventually expelled from the hotel. I am appalled by the unprofessionalism and deplorable conditions at Actor Hotel and strongly advise potential guests to consider other accommodations.
Data del commento: 9 gen 2024
Periodo del soggiorno: dic 2023
New Year's Eve in Genoa
The structure is very close to the historic center, but also to the Brignole station so, having traveled by train, it allowed us to easily visit the city by moving around on foot because all the main attractions are a 10/15 minute walk away.
The family-run hotel is located in a very quiet area of the city, has some parking spaces and the structure is very clean. The owners then proved to be extremely kind and helpful both in terms of accommodation (they welcomed us with a free upgrade of the room to a more spacious one equipped with a shower cabin with hydromassage and Turkish bath), and in providing us with useful information for visiting the city and of the surrounding areas (also suggesting a walk to the splendid Boccadasse).
The small Italian breakfast is served in the living area and is perfect for the standards we are used to.
Finally, the possibility of leaving luggage on arrival and on the day of departure proved particularly useful.
Posizione ottima
Via Goito, 20, Centro Est, Genova, 16122, Italia|0,74 km dal centro
Check-in e check-out
Check-in dalle ore:
14:00
Check-out entro le ore:
10:30
Informazioni utili
Animali domestici ammessi gratuitamente
Pagando un importo aggiuntivo sono disponibili letti extra, a seconda delle dimensioni della camera.