Aura Relais
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In sintesi
Check-in dalle ore: | 15:00 |
|---|---|
Check-out entro le ore: | 10:30 |
Animali | Animali domestici ammessi con un costo aggiuntivo |
Utilizzo dei letti già presenti | I bambini possono dormire in camera aggiungendo un letto extra. |
Servizi
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Aura Relais
Da Aura Relais in montagna a Urbino, guidando per meno di un quarto d'ora sarai a Palazzo Ducale e a Orto Botanico dell'Università di Urbino. Questa guest house di lusso dista 7,5 km da Università degli Studi di Urbino e 7,5 km da Fortezza di Albornoz. Concediti un po' di relax con massaggi, trattamenti per il corpo e trattamenti per il viso. Il divertimento è assicurato, grazie ad un'ampia gamma di servizi, che includono una piscina all'aperto, una piscina coperta e una vasca idromassaggio. In questa guest house potrai inoltre contare su il Wi-Fi gratuito, un caminetto nella hall e l'assistenza per la prenotazione di tour e biglietti. Ordina il pranzo o la cena al ristorante di una guest house, Ristorante Ponente; in alternativa, approfitta del servizio in camera con orario limitato. Concludi la giornata in bellezza con il tuo drink preferito! Presso questa struttura troverai un bar/lounge davvero fantastico. La colazione continentale viene servita gratuitamente tutti i giorni dalle ore 07:30 alle ore 10:00. La reception è aperta in orario limitato. Il un parcheggio gratuito è disponibile in loco. Regalati un soggiorno indimenticabile in una delle 10 camere con arredamento individuale della struttura, complete di pavimenti riscaldati e Smart TV. Riposati su un comodo letto con materasso memory foam e copriletto in piuma. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV con canali via satellite è l'ideale per concedersi un po' di svago. I comfort includono telefoni, casseforti e minibar.
Data del commento: 3 set 2026
Periodo del soggiorno: set 2026
Lovely small hotel on a beautiful location
Furthermore we liked the infinity pool very much. A stress draining place with refreshing drinks and delicious snacks.
Why not full 5 stars? Our room was not very spacious. But summers in Marche you live outside. So not the biggest problem. For us the main problem was the lack of airco. There was a mobile airco/ventilation. When we arrived temperature in the room was 31°C. The machine managed to lower it to 28°C after a night working. But as Belgians we're not used to and fond of high temperatures during the night. I must say that airco is not mentioned on their own website. So that's fair. But it is on some booking sites. Can be misleading. Had we known we would not have booked. As we never book without airco. But I must admit I'm glad we did after all. Because we really enjoyed our stay. Absolutely no regrets from our side. :)
Small remark. We found some dog poop on the lawn to our room. We are dog lovers so we can handle. But this is something to pay extra attention to in our opinion. But our mistake is that we forgot to tell the staff. Otherwise they would have taken care of it, I"m sure.
I absolutely want to end this review in a positive way. We love to hike during our holidays. With 3 trails passing Aura Relais this is another plus for us.
Thanks to every one at Aura Relais to give us a warm welcome and a wonderful time.
Data del commento: 25 ago 2026
Periodo del soggiorno: ago 2026
Immersed in a painting
Courteous staff
Impeccable cleanliness
Unique view
If you are lucky at dinner time, you can see a fawn come out of the woods to graze in the nearby meadow
Risposta dell'hotel
Data del commento: 27 ago 2026
Data del commento: 17 ago 2026
Periodo del soggiorno: ago 2026
The location alone does not make the place.
Risposta dell'hotel
Data del commento: 27 ago 2026
Avremmo davvero desiderato essere informati durante il soggiorno della vostra insoddisfazione per la colazione, così da poter intervenire tempestivamente, trovare una soluzione e comprendere cosa migliorare.
Per noi il confronto diretto con i nostri ospiti è sempre prezioso.
Data del commento: 9 ago 2026
Periodo del soggiorno: ago 2026
Winnet
Risposta dell'hotel
Data del commento: 27 ago 2026
Data del commento: 7 lug 2026
Periodo del soggiorno: lug 2026
Not a hotel - just a 3-star guesthouse.
In our opinion, the deficiencies we pointed out in the bathroom are not due to hard water. The photos we took clearly show areas that were not cleaned thoroughly from our perspective. There is a clear difference between limescale deposits and lack of cleaning.
We were also disappointed with the breakfast. When we arrived for breakfast on the first morning, initially no staff member was present. Only after we searched for a staff member ourselves could we even ask questions. Regardless of the number of guests present, we expect attentive service and a breakfast that matches the advertising and the published images in a hotel with a rating of 4.9 points. The actual offering deviated significantly from our perspective.
Especially because the photos on Booking raise high expectations, the on-site experience should match those expectations. Unfortunately, this was not the case according to our perception. For this reason, we consciously skipped breakfast on the second morning.
Undeniably, the beautiful location and the magnificent view of your establishment are commendable. We really liked these two aspects. However, they alone are not sufficient in our view to meet the quality standards of a hotel with a rating of 4.9 points. Overall, our stay resembled more the level of a very nice guesthouse with an excellent view than that of an exceptionally rated hotel.
Risposta dell'hotel
Data del commento: 21 lug 2026
We are sincerely sorry that your stay did not meet the expectations you had when choosing our property. As I mentioned in my private message shortly after your departure, we carefully considered your comments and we truly regret that your experience wasn't pleasant.
Regarding the bathroom, we would like to reiterate what was already explained in our previous communication. In our area, the water is particularly rich in limestone and, despite the presence of a water-softening system and the regular cleaning of our rooms, mineral residues may occasionally remain and can be difficult to completely remove.
As we do with all our guests, we would have appreciated the opportunity to immediately address the issue reported during your stay, in order to provide you with a more pleasant experience, either by arranging a new cleaning of the shower or by offering a room change, giving you an immediate solution.
We would also like to clarify a point regarding breakfast. In our previous communication, we never stated that the photographs published did not represent the service provided. Our intention was simply to explain that the buffet is prepared daily according to the number of guests, in order to guarantee maximum freshness of the products and avoid food waste.
Our property offers a continental buffet breakfast, as clearly indicated in the description of our services. Although an English-style breakfast is not part of our offer, during your first breakfast we prepared scrambled eggs for you, and we had arranged to serve you bacon the following morning as well, in order to accommodate your preferences.
Every day, we are committed to ensuring that our guests’ experience lives up to their expectations. The reviews we have received over time are an important recognition of this commitment and, for this reason, we are truly sorry when a guest leaves our property with an impression different from the one we always strive to provide.
We are pleased that you appreciated the location of the relais and the breathtaking view, which are certainly among the strengths of our property, and we wish you all the best for your future travels.
Posizione eccellente
Via Fontespino, 11, Urbino, 61029, Italia|4,92 km dal centro
Check-in e check-out
Check-in dalle ore:
15:00
Check-out entro le ore:
10:30
Informazioni utili
Animali domestici ammessi con un costo aggiuntivo
I bambini possono dormire in camera aggiungendo un letto extra.
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.