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Rixos Almaty

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In sintesi

Check-in dalle ore:		15:00
Check-out entro le ore:		12:00
Colazione		Colazione disponibile
Animali		Animali domestici ammessi con un costo aggiuntivo
Bambini		I bambini sono i benvenuti in questo hotel

Servizi

Wi-Fi
Parcheggio
Aria condizionata
Navetta per l'aeroporto
Piscina
Centro fitness

Scopri di più su Rixos Almaty

Rixos Almaty

Se soggiorni presso Rixos Almaty sarai nel cuore di Almaty, a meno di un quarto d'ora a piedi da Parco Nedelka e Cattedrale di San Nicola. Questo hotel per famiglie dista 14,8 km da Stazione sciistica di Shymbulak e 1 km da Teatro dell'Opera di Almaty. Lasciati coccolare presso la spa, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Il divertimento è assicurato, grazie ad un'ampia gamma di servizi, che includono un centro fitness, una piscina coperta e una sauna. Questo hotel dispone, inoltre, di il Wi-Fi gratuito, servizi di concierge e negozi di articoli da regalo/edicole. Grazie alla navetta locale (con supplemento), sarà semplicissimo raggiungere le vicine attrazioni. Alloggiando a un hotel, scopri l'ottimo ristorante, in loco, Brasserie, che serve il pranzo, la cena e il brunch. In alternativa, puoi ordinare spuntini al bar/caffetteria o richiedere il servizio in camera 24 ore su 24. Dissetati con il tuo drink preferito! Presso questa struttura troverai un bar/lounge. La colazione a buffet viene servita nei giorni feriali dalle ore 06:30 alle ore 10:30 dietro versamento di un supplemento. Potrai usufruire di un business center, servizio auto o limousine e quotidiani gratuiti nella hall. Stai pianificando un evento a Almaty? Presso un hotel avrai a disposizione 137 metri quadrati di spazio con un centro congressi e 9 sale riunioni. Pagando un supplemento, potrai usufruire di una navetta da e per l'aeroporto 24 ore su 24 e un servizio navetta dalla stazione. Regalati un soggiorno indimenticabile in una delle 237 camere con aria condizionata della struttura, complete di pavimenti riscaldati e Smart TV. Grazie ad un comodo letto con copriletto in piuma e biancheria da letto di alta qualità dormirai sonni tranquilli. Le camere sono dotate di balcone. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV con canali via satellite è l'ideale per concedersi un po' di svago. I bagni con vasca e doccia separate dispongono di vasca da bagno a immersione totale e soffione a pioggia.

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Citati dai viaggiatori
Viaggiatore solitario

Data del commento: 6 feb 2026

Periodo del soggiorno: set 2025

A little tired

I stayed here with a tour group. We had a few nights here, I think the hotel is a little tired although my room was comfortable and I had a really great shower. I enjoyed the buffet breakfast and we also had a buffet dinner. Other than that, just another hotel in a big city.

Risposta dell'hotel

Data del commento: 29 giu 2026

Dear Guest,
Thank you for sharing your feedback regarding your recent stay.
We are pleased to hear that you found your room comfortable, enjoyed the excellent shower, and appreciated both our buffet breakfast and dinner.
We have taken your feedback into consideration, and it will be shared with the hotel management team for review and internal analysis.
To help us investigate the situation more thoroughly and conduct an internal review, we would appreciate it if you could contact us by email at hb1n9-re@accor.com, indicating the dates of your stay.
We look forward to hearing from you.
Kind regards,
The Rixos Almaty Team
Viaggiatore in gruppo

Data del commento: 15 mag 2026

Periodo del soggiorno: mag 2026

Uncomfortable n dated twin rooms

We stayed here for 3 nights on a group tour with friends.
Hotel lobby was impressive with its high ceiling and internal set up.
Unfortunately the rooms are small, dated and uncomfortable.
Suffocating esp as the AC was not working. Unable to change room as it was fully booked. Those with double bed rooms were more spacious. Reception service was poor as they could hardly speak english.
Breakfast was their saving grace with good quality spread and sparkling wine.
Do not stay in a twin bed room.

Risposta dell'hotel

Data del commento: 29 giu 2026

Dear Guest,
Thank you for sharing your feedback regarding your recent stay.
Your comments have been noted and will be shared with the hotel management team for review. We appreciate you highlighting both the areas that did not meet your expectations and the positive remarks about the breakfast experience.
To help us investigate the situation more thoroughly and conduct an internal review, we would appreciate it if you could contact us by email at hb1n9-re@accor.com, indicating the dates of your stay.
We look forward to hearing from you.
Kind regards,
The Rixos Almaty Team
Viaggiatore di affari

Data del commento: 1 ago 2026

Utterly awful experience

What a truly awful hotel with one exception. The reception and breakfast buffet staff. The facilities may be great but we couldn’t use them as they had agreed a huge party of Jewish patrons in so it was all closed off to us unless we went in set hours bang in the afternoon when we were busy. Staff on the doors coming in and night were aggressive and demanding answers due to the Jewish patrons. They hadn’t asked the night before. The rooms air con doesn’t cool below 22 degrees. When we complained we agreed a compensation package which the hotel then immediately ignored by sending us a warning notice for exceeding our deposit having not applied the deal to the same! The coffee at breakfast is dreadful and you cannot get a proper cup. This hotel needs to seriously retrain it customer services department. A dreadful experience. Corporate greed over customer experience. I would also add that some of the behaviour of the extra guests has been appalling with staff right in view with nothing said to them.

Risposta dell'hotel

Data del commento: 5 ago 2026

Dear Mr. Paul,
Thank you for taking the time to share your detailed feedback following your stay at Rixos Almaty.
We appreciate your positive comments about our Reception and Breakfast teams, and we are equally grateful for your candid observations regarding the areas where your experience did not meet your expectations.
During your stay, part of the hotel facilities was allocated for a private event. We understand that this affected your ability to enjoy all of the amenities as planned, and your comments regarding communication, access to the facilities, room temperature, breakfast coffee, and the handling of the agreed compensation have been carefully noted and shared with the relevant department managers for review.
Guest feedback plays an important role in helping us improve our services and ensure a consistently high standard of hospitality.
We appreciate your time in bringing these matters to our attention and hope to have the opportunity to welcome you back to Rixos Almaty for a more enjoyable experience in the future.
Kind regards,
Rixos Almaty Team
Viaggiatore di affari

Data del commento: 27 set 2025

Periodo del soggiorno: set 2025

It's been a long time since 5 stars, old-age dirty hotel

1. The condition of the room is terrifying - it is no longer 5 stars, the hotel loses and new 2-3 stars. Dirty, all stained carpeting, old-age dirty tiles on the bathroom floor and emptying, toilet walls, toilet floor floods if you take a shower - all the water pours in. It floods hard. I stayed for three nights, but the first day was so uncomfortable, I didn't even dare to shower. It's a repulsive impression. It's high time we made repairs and didn't embarrass ourselves. Either estimate accommodation at 50 euros maximum. It's not worth it anymore.
2. Staff work itself is ok, but incoherence of services is beyond. I left a deposit, but the lobby bar didn't know it - and even after two, the receptionist kept saying I had no deposit. It wasn't until I went to the front desk myself and asked to settle the matter, call my colleagues, that it was decided. Why leave a deposit if no one at the hotel knows about it? And how can that be in a five-star hotel?
Another example. At the check-out, I was asked to sign a blank form to return the unused deposit amount. Or wait for an employee to go and make sure I didn't use the minibar. Just 10 minutes, I'm told. How can you humiliate your guests like that???
Never again.
This time didn't check out earlier just because the reservation was non-refundable and it was a work trip tied to this hotel. In a different situation, I'd change hotels right away.
3. It is surprising that the hotel continues to live in inertia and nothing is done to bring its condition to the proper level. The potential is beautiful - both the location and the atrium, and the building itself is not bad, and even the mountains from the room can be seen. But apparently, so far there are not many hotels in Almaty, so they exploit what is and do not think it necessary to spend money on repairs - and so will come and pay for this misunderstanding.

Risposta dell'hotel

Data del commento: 29 set 2025

Уважаемая гостья,
Прежде всего благодарим Вас за то, что поделились своим подробным отзывом.
Нам искренне жаль читать, что Ваше пребывание в нашем отеле оказалось настолько разочаровывающим. Мы приносим глубочайшие извинения за все неудобства, с которыми Вы столкнулись — особенно за состояние номера, проблемы с уборкой и технические неполадки в ванной комнате. Это недопустимо для отеля нашего уровня, и ваше замечание уже стало предметом отдельного внутреннего рассмотрения.
Также приносим извинения за несогласованность между службами по вопросу депозита. Мы полностью согласны с вами: гость не должен сталкиваться с подобными ситуациями. Это серьезный организационный сбой, и мы уже приняли меры для улучшения внутренней коммуникации между подразделениями.
Вы абсолютно правы, у нашего отеля действительно есть большой потенциал, и тем обиднее, что мы не смогли его реализовать в Вашем случае. Ваш отзыв стал для нас очень важным сигналом, и мы надеемся, что сможем вернуть Ваше доверие.
Мы искренне хотим связаться с Вами лично, чтобы лучше понять детали и предложить решение. Пожалуйста, напишите нам на электронную почту hb1n9-fo@accor.com — мы обязательно ответим и постараемся исправить ситуацию.
С уважением,
Анара Балгимбаева
Менеджер по работе с гостями
Viaggiatore in famiglia

Data del commento: 11 ago 2025

Periodo del soggiorno: ago 2025

Good Hotel - Central Location.

We stayed at Rixors for a week.
Good rooms.
Staff was friendly.
We did have issues with cleanliness in the room.
Food was ok…
Location was probably the main reason for stay at this property.

Risposta dell'hotel

Data del commento: 30 set 2025

Dear Guest,
Thank for taking the time to share your feedback with us. We are happy to hear that your overall stay was good, and that you found our location and our team great. We apologize if cleaning of the room didn't meet your expectations and your comment was shared with relevant department teams. We always strive to provide the best service to all our guests and we really hope to welcome you back at Rixos Almaty. We would really appreciate if you could reach us directly at hb1n9-fo@accor.com so we can personally talk to you and get all your comments and suggestions for future improvements.
Kind regards,
Anara Balgimbayeva
Guest Relations Manager

Posizione eccellente

4,5

Seifullina Street 506/99, Golden Square, Almaty, 050012, Kazakistan|1,62 km dal centro

Check-in e check-out

Check-in dalle ore:

15:00

Check-out entro le ore:

12:00

Informazioni utili

Bambini

I bambini sono i benvenuti in questo hotel

Letti extra

Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.

Culla

Per ricevere informazioni sull'aggiunta di una culla, contatta l'hotel.

Animali

Animali domestici ammessi con un costo aggiuntivo

Colazione

Colazione disponibile

Prezzo colazione

€ 15 (circa 8.000 KZT) a persona

Orari colazione

Dalle 06:30 alle 10:30, da lunedì a venerdì

Informazioni importanti dall’hotel
Siete pregati di comunicare in anticipo a Rixos Almaty l'orario in cui prevedete di arrivare. Potrete inserire questa informazione nella sezione Richieste Speciali al momento della prenotazione, o contattare la struttura utilizzando i recapiti riportati nella conferma della prenotazione. Al check-in gli ospiti devono esibire un documento d'identità con foto e una carta di credito. Siete pregati di notare che le Richieste Speciali sono soggette a disponibilità, e potrebbero comportare l'addebito di un supplemento. Gli ospiti di età inferiore ai 18 anni possono effettuare il check-in solo se accompagnati da un genitore o da un tutore legale. Swimming Pool: periodo di chiusura ven 31 lug 2026 - lun 17 ago 2026
Metodi di pagamento accettati
L’hotel accetta i seguenti metodi di pagamento:
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Cash

Rixos Almaty: domande frequenti

Rixos Almaty dista 1.6 km dal centro di Almaty.
Rixos Almaty si trova a Almaty, Kazakistan, e dista 1.6 km dal centro di Almaty.
Presso Rixos Almaty puoi effettuare il check-in a partire dalle ore 15:00, mentre il check-out deve avvenire entro le ore 12:00.
Sì, presso Rixos Almaty è disponibile un parcheggio.
Sì, presso Rixos Almaty è presente un ristorante.