Hôtel Jardins de Lina et lea
+ 56
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In sintesi
Check-in dalle ore: | 15:00 |
|---|---|
Check-out entro le ore: | 11:00 |
Servizi
Wi-Fi
Parcheggio
Aria condizionata
Navetta per l'aeroporto
Piscina
Reception 24h
Scopri di più su Hôtel Jardins de Lina et lea
Hôtel Jardins de Lina et lea
Ubicato a Marrakech, a 13 km da Giardino della Menara, Hôtel Jardins de lina et lea propone una piscina all'aperto, un parcheggio privato gratuito, un giardino e una sala comune.
Recensioni di 
Viaggiatore anonimo
Data del commento: 6 mag 2026
Periodo del soggiorno: mag 2026
Very nice hotel, rooms are really nice and clean. The pool is just great. The staff are so friendly and helpful.
Viaggiatore in famiglia
Data del commento: 26 mag 2026
Periodo del soggiorno: mag 2026
Dead Flies, Mould, Broken Locks & No Refund — Avoid This Hotel
Avoid this hotel at all costs.
This was genuinely one of the worst hotel experiences I have ever had and completely ruined the start of our holiday in Marrakech. I travelled with my 10-year-old son to Marrakech yesterday expecting a relaxing stay, but within hours of arriving we were forced to move rooms repeatedly because of the unacceptable condition of the hotel.
Firstly, the hotel does not appear anything like it does in the images presented online. It is completely overpriced for what it is and not a functioning hotel in the slightest, without a reception or a proper team of staff. Moreover, the first room had dead flies all over the floor and smelled disgusting, like a barn. The second room had visible mould and multiple maintenance problems. The third room had a door that did not lock properly, which is completely unacceptable for a woman travelling alone with a child and staying in a remote property outside of the city. To make matters even worse, we later discovered there was no hot water in the room either, towel hooks broke off the wall, doors were jammed, and windows were unsecured.
After arriving late and then being made to move rooms repeatedly until around midnight, my son was completely exhausted. The stress and disruption became so bad that my son ended up having an accident during the repeated room changes, just before midnight, walking in darkness into a glass door, resulting in a swollen lip and chipped tooth. We are now dealing with dental treatment costs during our holiday because of this. Despite the fact that my son was injured and bleeding, there was not even the slightest apology, empathy, or concern shown by the owner.
Despite raising these concerns calmly and repeatedly, management refused to take proper responsibility. The staff members on site, Salma and Sofiane, were polite and could clearly see the issues themselves and apologised throughout, but the owner/management handled the situation terribly.
The owner was based abroad in France and refused to speak to me directly, instead choosing to communicate infrequently through mobile phone messages while insisting there was a strict no-refund policy under any circumstances, even though I reported the issues within an hour of checking in. Calls were ignored, concerns were dismissed, and every issue was met with excuses instead of solutions. He even suggested that perhaps I was looking for nightlife and parties, when in reality I was simply travelling with my child looking for a calm family holiday. The comment was completely inappropriate and honestly audacious given the circumstances.
The most shocking part is that management continued hiding behind a “non-refundable policy” despite the hotel clearly failing to provide even basic standards of hygiene, maintenance, safety, and comfort.
We ultimately had no choice but to leave the hotel and urgently book alternative accommodation elsewhere, meaning I have now had to pay for accommodation TWICE because the hotel refused to issue any refund whatsoever and am now dealing with this with my bank as a formal dispute.
What should have been a peaceful family holiday turned into stress, frustration, financial loss, and an exhausting battle simply trying to be treated fairly.
I have travelled to Marrakech before and stayed in far smaller boutique hotels for half the price that provided impeccable service and spotless rooms. This experience was the complete opposite.
I strongly advise anyone considering this hotel to think very carefully before booking. Completely unprofessional and total crook of an owner.
This was genuinely one of the worst hotel experiences I have ever had and completely ruined the start of our holiday in Marrakech. I travelled with my 10-year-old son to Marrakech yesterday expecting a relaxing stay, but within hours of arriving we were forced to move rooms repeatedly because of the unacceptable condition of the hotel.
Firstly, the hotel does not appear anything like it does in the images presented online. It is completely overpriced for what it is and not a functioning hotel in the slightest, without a reception or a proper team of staff. Moreover, the first room had dead flies all over the floor and smelled disgusting, like a barn. The second room had visible mould and multiple maintenance problems. The third room had a door that did not lock properly, which is completely unacceptable for a woman travelling alone with a child and staying in a remote property outside of the city. To make matters even worse, we later discovered there was no hot water in the room either, towel hooks broke off the wall, doors were jammed, and windows were unsecured.
After arriving late and then being made to move rooms repeatedly until around midnight, my son was completely exhausted. The stress and disruption became so bad that my son ended up having an accident during the repeated room changes, just before midnight, walking in darkness into a glass door, resulting in a swollen lip and chipped tooth. We are now dealing with dental treatment costs during our holiday because of this. Despite the fact that my son was injured and bleeding, there was not even the slightest apology, empathy, or concern shown by the owner.
Despite raising these concerns calmly and repeatedly, management refused to take proper responsibility. The staff members on site, Salma and Sofiane, were polite and could clearly see the issues themselves and apologised throughout, but the owner/management handled the situation terribly.
The owner was based abroad in France and refused to speak to me directly, instead choosing to communicate infrequently through mobile phone messages while insisting there was a strict no-refund policy under any circumstances, even though I reported the issues within an hour of checking in. Calls were ignored, concerns were dismissed, and every issue was met with excuses instead of solutions. He even suggested that perhaps I was looking for nightlife and parties, when in reality I was simply travelling with my child looking for a calm family holiday. The comment was completely inappropriate and honestly audacious given the circumstances.
The most shocking part is that management continued hiding behind a “non-refundable policy” despite the hotel clearly failing to provide even basic standards of hygiene, maintenance, safety, and comfort.
We ultimately had no choice but to leave the hotel and urgently book alternative accommodation elsewhere, meaning I have now had to pay for accommodation TWICE because the hotel refused to issue any refund whatsoever and am now dealing with this with my bank as a formal dispute.
What should have been a peaceful family holiday turned into stress, frustration, financial loss, and an exhausting battle simply trying to be treated fairly.
I have travelled to Marrakech before and stayed in far smaller boutique hotels for half the price that provided impeccable service and spotless rooms. This experience was the complete opposite.
I strongly advise anyone considering this hotel to think very carefully before booking. Completely unprofessional and total crook of an owner.
Viaggiatore in gruppo
Data del commento: 30 mar 2026
Periodo del soggiorno: mar 2026
Do not hesitate
Place dedicated to friends.
The welcome is perfect.
The staff were very attentive.
Exchanges with the owner very pleasant.
Quality of the place, bedding, cleanliness, food
We were a group of six couples and no one has anything to say about it.
Ideally placed to play golf and visit Marrakech.
Marc, a huge thank you from me and my guests.
See you soon
Dominic (Orleans)
The welcome is perfect.
The staff were very attentive.
Exchanges with the owner very pleasant.
Quality of the place, bedding, cleanliness, food
We were a group of six couples and no one has anything to say about it.
Ideally placed to play golf and visit Marrakech.
Marc, a huge thank you from me and my guests.
See you soon
Dominic (Orleans)
Coppia
Data del commento: 3 gen 2026
Periodo del soggiorno: gen 2026
A very good choice !
Service is very good , all endeavoured , very friendly and helpful .
Rooms very good , clean and tidy !
Facility is very well maintained .
Rooms very good , clean and tidy !
Facility is very well maintained .
Viaggiatore anonimo
Data del commento: 29 nov 2025
Periodo del soggiorno: nov 2025
Owners were so helpful and friendly. Quiet and beautiful hotel away from the hustle and bustle. Should be noted, it is away from the tourist centers with not much right around the property but an easy drive to the center and worked perfectly for our purpose of relaxing the night before heading to the airport.
Posizione ottima
lotisement aghouatim, Marrakech, 40065, Marocco|11,54 km dal centro
Check-in e check-out
Check-in dalle ore:
15:00
Check-out entro le ore:
11:00
Informazioni utili
Per le camere condivise, sarà richiesto loro di esibire un certificato di matrimonio, altrimenti l'hotel si riserva il diritto di rifiutare il check-in.
Secondo la politica governativa e le consuetudini sociali in Marocco, al momento del check-in è necessario fornire il certificato di matrimonio se un uomo e una donna condividono la camera e uno di loro è marocchino o musulmano.
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.
Hôtel Jardins de Lina et lea: domande frequenti
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