Riad Hermès
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In sintesi
Check-in dalle ore: | 14:00 |
|---|---|
Check-out entro le ore: | 00:00 |
Animali | Animali domestici ammessi con un costo aggiuntivo |
Servizi
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Riad Hermès
Costruito secondo i dettami dell'architettura tradizionale, il Riad Hermès è situato nella Medina di Marrakech, a soli 10 minuti di cammino da Piazza Djemaa el-Fna, e ospita una vasca immersione ad acqua fredda all'aperto, completa di terrazza...
Data del commento: 1 apr 2026
Periodo del soggiorno: mar 2026
MERCI POUR TOUS
Friendly and friendly staff
They helped us buy dates!!!
Room was clean and nice
Impeccable breakfast and dinner!
The wonderful hammam experience ❤️
Risposta dell'hotel
Data del commento: 2 apr 2026
Siamo lieti che abbiate apprezzato il vostro soggiorno da noi.
Speriamo di darvi il benvenuto ancora una volta per altri momenti meravigliosi!
Data del commento: 22 ago 2026
Periodo del soggiorno: ago 2026
Data del commento: 27 lug 2026
Great experience
Risposta dell'hotel
Data del commento: 29 lug 2026
Data del commento: 24 lug 2026
Riad Hermes stay
Risposta dell'hotel
Data del commento: 26 lug 2026
C'est en effet un restaurant dans un riad à Marrakech pas comme les autres.
Espérons en effet vous revoir très vite.
Data del commento: 19 giu 2026
Periodo del soggiorno: giu 2026
Very difficult to give a score to
Not so good: breakfast was tired dry bread, however there was a nice home made yogurt and tiny fruit salad. No black tea available.
On returning back in the evening after dinner, at approximately 10:20 pm we were asked to pay, out of the blue, for our accommodation. That was fine but surprising at that time of night. Why not do this when we first arrived, in the afternoon? What was worse was that we were told it had to be cash as the card machine wasn’t working. Conversations ensued including the staff member talking to a “ manager” on the phone. Eventually the machine that we were told wasn’t working, miraculously was made to work (!!!) and we paid by card.
Poor: Despite several requests by email for information on transfers etc. over the days prior to arrival we received not a single response . Not one. Not even an acknowledgment of our messages.
Our “ superior” room was painted completely in black, including the ceiling. It was like sleeping in a coffin, as it was completely oppressive. Even with all the available lights switched on it was just so dingy, despite the room being clean.
So, there were some nice positives here but the negatives sadly outweighed them
Risposta dell'hotel
Data del commento: 21 giu 2026
We’re sorry to hear about your concerns. Your feedback is valuable to us.
We give you the following answer.
We ask our customers to pay 100% of their reservation no later than the day of your arrival. This is indicated on general terms and conditions that you did received.
Credit card payment is obviously possible any time at RIAD HERMES. We apologize for this interruption of service for a few hours.
Breakfast consists exclusively of fresh products prepared by the chef cooker. We will provide more precise control over the quality of the bread.
You have booked a classic room and we had the pleasure of upgrading you to a junior suite, "black diamond", which is the most beautiful room in the hotel. Indeed, the room is decorated with autentics materials dark colored lime. We are really sorry that you did not like the atmosphere of this room.
We apologize again and we hope you will sure have any pleasure another time in Riad Hermès.
The Team.
Posizione eccellente
58 Derb Snane, Medina, Marrakech, 40000, Marocco|0,71 km dal centro
Check-in e check-out
Check-in dalle ore:
14:00
Check-out entro le ore:
00:00
Informazioni utili
Animali domestici ammessi con un costo aggiuntivo
Pagando un importo aggiuntivo sono disponibili letti extra, a seconda delle dimensioni della camera.