Mayan Monkey Cancun - Social Hostel
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飯店快訊
最早入住時間： | 15:00 |
|---|---|
最晚退房時間： | 12:00 |
寵物 | 寵物禁止入住 |
使用現有床位 | 兒童需要加床才能在客房內同住。 |
設施與服務
Wi-Fi
停車
空調
機場巴士
游泳池
健身中心
更多Mayan Monkey Cancun - Social Hostel相關資訊
Mayan Monkey Cancun - Social Hostel
Situated in Cancún, 200 metres from Playa Chac Mool, Mayan Monkey Cancun - Social Hostel features accommodation with an outdoor swimming pool, free private parking, a terrace and a restaurant.
評價來源：
由匿名旅客提供
留言日期：2026年5月30日
入住日期：2026年5月
Beautiful view with pool, bar, foods, some workout equipment and necessities like sunscreen, water, etc available for purchase at entrance. Free yoga classes, activities and welcome drinks to open connection between other hostel guests and/or staff. Air conditioned rooms cleaned daily. Luggage storage available if you arrive early or leave later than check in or out times. Would Absolutrly recommend again but there is some unfinished/broken pieces not removed or fixed. Saying that, Theyre not in the way of everything else!
由匿名旅客提供
留言日期：2026年7月24日
入住日期：2026年7月
The checkin wasn't bad, was my first time visiting Cancun and Mexico in general so everything was a little overwhelming. I somehow got stuck with the room right above the common area, which plays loud music all day everyday until at least 11 pm, sometimes as late as midnight or 12:30 am. I had tour outings planned for 5 am and 7 am on 2 of the days I was there, so I would've enjoyed more time to be able to sleep. Also, every time I went to the common area to fill up my water container, where the loud music was being played, I only saw maybe like 5 to 8 people some just sitting by themselves and not partying. The music is so loud that you can barely hear someone talking to you, so even if I was there with a group I wouldn't have enjoyed it. I get that this is a party hostel, but perhaps limit the loud music to Thurs-Sat in the late evenings. Who is partying til midnight on a Monday? Also as a first timer to Cancun, I didn't realize there was basically a fortress of hotels blocking access to the beach (security at every hotel that won't let you enter unless you're a guest) except for a few easily missable public beach entrances. Given this hostel is on the "lagoon" side, it made access to the beach a bit confusing for me but I eventually found the way to get there. I appreciated the water refill station, that made things a lot easier. For the price, it was worth it I guess, but the loud music really was a huge negative to me. If that doesn't bother you, then this is your place.
獨遊旅客
留言日期：2026年7月13日
入住日期：2026年3月
Avoid this hostel: Bed bugs, misrepresented tours, and management that ghosts you
I have stayed in 60+ hostels across 40 countries, and my experience at Mayan Monkey in Cancun is by far the worst I’ve ever had, made even worse by the complete lack of professionalism from their management team.
During my stay, the hostel had absolutely no atmosphere—there were no events or efforts to create a social environment. Even worse, I was bitten by bed bugs. I also booked a boat tour through the hostel for $90, which was falsely advertised as a "young, social" tour. I was the only young person there, and I later found out other participants only paid $50–60 for the exact same tour with all fees included. When I reached out via WhatsApp to address this, I was completely ignored.
After leaving a negative review detailing these issues, I received a generic, dismissive public reply. However, shortly after, I was contacted directly via email by Mr. Mata who apologized for the experience, explicitly offered a refund for the portion of the stay paid directly to them, and asked for my banking information to process it, stating it would take 7 to 14 business days.
I provided the requested information, and they confirmed receipt, assuring me the refund was "in process." That was over four months ago. Since then, the Mayan Monkey team have completely ghosted me. Despite my repeated follow-ups over the last four months, they have refused to answer a single email or follow through on their written promise.
Mistakes and bad experiences happen in hospitality, but lying to your guests, collecting their personal banking information under the guise of a refund, and then ignoring them for months shows a complete lack of integrity.
I strongly advise anyone considering Mayan Monkey to book elsewhere. They do not care about your experience, they overcharge for misrepresented activities, and their management will make empty promises just to save face.
During my stay, the hostel had absolutely no atmosphere—there were no events or efforts to create a social environment. Even worse, I was bitten by bed bugs. I also booked a boat tour through the hostel for $90, which was falsely advertised as a "young, social" tour. I was the only young person there, and I later found out other participants only paid $50–60 for the exact same tour with all fees included. When I reached out via WhatsApp to address this, I was completely ignored.
After leaving a negative review detailing these issues, I received a generic, dismissive public reply. However, shortly after, I was contacted directly via email by Mr. Mata who apologized for the experience, explicitly offered a refund for the portion of the stay paid directly to them, and asked for my banking information to process it, stating it would take 7 to 14 business days.
I provided the requested information, and they confirmed receipt, assuring me the refund was "in process." That was over four months ago. Since then, the Mayan Monkey team have completely ghosted me. Despite my repeated follow-ups over the last four months, they have refused to answer a single email or follow through on their written promise.
Mistakes and bad experiences happen in hospitality, but lying to your guests, collecting their personal banking information under the guise of a refund, and then ignoring them for months shows a complete lack of integrity.
I strongly advise anyone considering Mayan Monkey to book elsewhere. They do not care about your experience, they overcharge for misrepresented activities, and their management will make empty promises just to save face.
飯店回應
留言日期：2026年7月14日
Thank you for sharing your experience with us.
Your feedback is important to us, we are very sorry for what you mentioned and that your stay was not up to your expectations.
We are using your feedback to direct you to the appropriate area for immediate resolution.
Your feedback is important to us, we are very sorry for what you mentioned and that your stay was not up to your expectations.
We are using your feedback to direct you to the appropriate area for immediate resolution.
由匿名旅客提供
留言日期：2026年5月27日
入住日期：2026年5月
First time in hostels and first time in Mexico as a solo male Canadian who speaks English.
1. Amazing help and a locker to store stuff if you took a red eye and can’t check in.
2. Option to upgrade to a private room if you need it ;-)
3. Breakfast every morning can’t be beat for the price.
4. Bring peso for the staff and they will help you reserve dinners, introduce you to the nightlife and provide drinks/ activities!
5. The property is very safe with access to the beach across the street, police patrol the area so you can walk around all night without issue (just be smart and don’t trespass).
Come here for a great experience first time or seasoned alike. Thanks Myan Monkey!
1. Amazing help and a locker to store stuff if you took a red eye and can’t check in.
2. Option to upgrade to a private room if you need it ;-)
3. Breakfast every morning can’t be beat for the price.
4. Bring peso for the staff and they will help you reserve dinners, introduce you to the nightlife and provide drinks/ activities!
5. The property is very safe with access to the beach across the street, police patrol the area so you can walk around all night without issue (just be smart and don’t trespass).
Come here for a great experience first time or seasoned alike. Thanks Myan Monkey!
情侶
留言日期：2026年5月13日
入住日期：2026年5月
Good service
Thank you for the music, good DJ, the pool is clean, and the view is beautiful. We were attended to by Lu, Estefania, Renee, and Andrés.
飯店回應
留言日期：2026年5月14日
Muchas gracias por tu reseña, nos da mucho gusto saber que nuestros servicios fueron de tu agrado. ¡Será un placer atenderte nuevamente!
地點優異
77500 墨西哥坎昆坎昆酒店區Blvd Kukulcan Km 9.5, Zona Hotelera|距離市中心 10.43 公里
入住與退房
最早入住時間：
15:00
最晚退房時間：
12:00
實用資訊
寵物禁止入住
兒童需要加床才能在客房內同住。
請聯絡飯店，詢問有關新增額外床位的問題。