Park Royal Beach Cancun - All Inclusive
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In sintesi
Check-in dalle ore: | 15:00 |
|---|---|
Check-out entro le ore: | 12:00 |
Colazione | Colazione disponibile |
Animali | Animali domestici non ammessi |
Bambini | I bambini sono i benvenuti in questo hotel |
Servizi
Wi-Fi
Parcheggio
Aria condizionata
Piscina
Centro fitness
Spa
Scopri di più su Park Royal Beach Cancun - All Inclusive
Park Royal Beach Cancun - All Inclusive
Grazie alla posizione ottimale di Park Royal Beach Cancun - All Inclusive a Cancún (Zona Hotelera), ti troverai a 3 minuti a piedi da La Isla Shopping Mall e 9 minuti da El Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc. Questa struttura all-inclusive dista 7,7 km da Spiaggia Playa Delfines e 2,3 km da Spiagge della Zona degli Hotel. Rigenerati presso la spa abbandonandoti ai benefici dei massaggi. Il divertimento è assicurato grazie ad un'ampia gamma di servizi, che include 2 piscine all'aperto, uno scivolo acquaticoe una sauna. Questa struttura dispone, inoltre, di il Wi-Fi gratuito, servizi di concierge e un servizio di animazione per bambini. Soddisfa la tua voglia di buona cucina da La Veranda, uno dei 2 ristoranti presso un resort. Rinfrescati con un drink a fine giornata, approfittando della disponibilità di un bar/lounge e un bar a bordo piscina. La colazione a buffet viene servita gratuitamente tutti i giorni dalle ore 07:00 alle ore 11:30. Potrai usufruire di un pratico servizio di lavanderia e lavaggio a secco, una reception aperta 24 ore su 24 e personale poliglotta. Il un parcheggio gratuito è disponibile in loco. Rilassati in una delle 155 camere della struttura, complete di aria condizionata e TV LED. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV con canali via cavo è l'ideale per concedersi un po' di svago. Il bagno in camera dispone di doccia, set di cortesia gratuiti e asciugacapelli. I comfort includono telefoni, casseforti e scrivanie.
Recensioni di 
Viaggiatore di affari
Data del commento: 13 ago 2026
Best experience
I really enjoyed captan Guillermo he was a really good and kind person he helps us with all our needs last but not least I want to thank our waiter Israel he make our night he was the best .
Risposta dell'hotel
Data del commento: 14 ago 2026
Dear July,
Thank you very much for sharing your kind feedback!
We are delighted to know that Captain Guillermo took such great care of you and was always kind and helpful with your needs. We are also very happy to hear that Israel made your evening special and provided such excellent service.
We truly appreciate your recognition and will be happy to share your kind words with both Guillermo and Israel.
We look forward to welcoming you again very soon!
Kind regards,
Guest Service
Park Royal Beach Cancún
Thank you very much for sharing your kind feedback!
We are delighted to know that Captain Guillermo took such great care of you and was always kind and helpful with your needs. We are also very happy to hear that Israel made your evening special and provided such excellent service.
We truly appreciate your recognition and will be happy to share your kind words with both Guillermo and Israel.
We look forward to welcoming you again very soon!
Kind regards,
Guest Service
Park Royal Beach Cancún
Coppia
Data del commento: 10 ago 2026
Great staff!! Management not so much!!
My experience in this hotel that I own timeshare was excellent due to the workers not management! That’s why they received 4 stars not 5 stars. The first day I was here August 1st. 2hours into my 11day vacation I fell down a one step marble stair a faceplanted…. That evening Janet and Jesus came to my Room which I had the worst room in the house Room 2132 it’s right over the kitchen so through the drain vents you can hear them talking and playing and working in the kitchen so from 8 AM till about 1 PM all you heard was the clanking of dishes and pots. Oh! Well! When I called to book the vacation, they didn’t let me know that my Timeshare was under renovation so only two places to eat were open. When was the buffet and one was the Italian restaurant. The buffet because I have such a severe. Allergy took wonderful care of me. Francisco was above average on making sure that he made sure that anything that came out to me I was able to eat!!
Now it’s time to talk about Carlos. She went above and beyond during my whole day to make sure that everything I needed ice any kind of non-allergy food was in my room. He is the type of person that park Royal Cancun should be happy that he is on this staff every day every minute he was texting me to make sure I was OK if I needed an ice if I needed anything, although I had problems, he made sure that I was as comfortable as possible because of Carlos he is the reason why my family and I will be returning to Park Royal Cancun as we own the Western property right next-door which is not an all-inclusive the property is however much better but it seems like they are doing a lot of renovations here so they’re on an upward slope. Before you come, you need to ask if any of the restaurants are open what’s on the construction because they don’t let you know that when you’re booking the reservation and it’s not the workers problem. It’s management’s problem. It’s deception.. hooray to Carlos, Janet and Jesus!! Carlos the most! It’s nice to make friends with kind and truly caring people! Even on his days off Carlos made sure I was ok! Who does that!! Park Royal Cancun please take notice of Carlos!! he is an asset to your company! Didier was also a great server. Thank you to the staff at Park Royal for making what was an unpleasant first few days as I had to go to the hospital a wonderful trip. See you soon. Rita & Joe
Now it’s time to talk about Carlos. She went above and beyond during my whole day to make sure that everything I needed ice any kind of non-allergy food was in my room. He is the type of person that park Royal Cancun should be happy that he is on this staff every day every minute he was texting me to make sure I was OK if I needed an ice if I needed anything, although I had problems, he made sure that I was as comfortable as possible because of Carlos he is the reason why my family and I will be returning to Park Royal Cancun as we own the Western property right next-door which is not an all-inclusive the property is however much better but it seems like they are doing a lot of renovations here so they’re on an upward slope. Before you come, you need to ask if any of the restaurants are open what’s on the construction because they don’t let you know that when you’re booking the reservation and it’s not the workers problem. It’s management’s problem. It’s deception.. hooray to Carlos, Janet and Jesus!! Carlos the most! It’s nice to make friends with kind and truly caring people! Even on his days off Carlos made sure I was ok! Who does that!! Park Royal Cancun please take notice of Carlos!! he is an asset to your company! Didier was also a great server. Thank you to the staff at Park Royal for making what was an unpleasant first few days as I had to go to the hospital a wonderful trip. See you soon. Rita & Joe
Risposta dell'hotel
Data del commento: 12 ago 2026
Dear Rita & Joe,
Thank you for taking the time to share your detailed feedback with us.
We are very sorry about the accident you experienced during your first day and hope you are feeling much better. We truly appreciate your kind words about Janet, Jesus, Francisco, Carlos, and Didier. It is wonderful to know that their care, attention, and dedication helped turn a difficult start into a more positive and memorable stay.
We will make sure to share your special recognition with them, especially your kind words about Carlos and the support he provided throughout your stay.
We also appreciate your comments regarding the ongoing renovations and dining options. We understand how important it is for our guests to have clear information when planning their vacation, and your feedback will be shared with the appropriate departments for review.
Thank you once again for recognizing our team. We are delighted to know that, despite the challenges you experienced, you are looking forward to returning to Park Royal Beach Cancún.
Kind regards,
Guest Service
Park Royal Beach Cancún
Thank you for taking the time to share your detailed feedback with us.
We are very sorry about the accident you experienced during your first day and hope you are feeling much better. We truly appreciate your kind words about Janet, Jesus, Francisco, Carlos, and Didier. It is wonderful to know that their care, attention, and dedication helped turn a difficult start into a more positive and memorable stay.
We will make sure to share your special recognition with them, especially your kind words about Carlos and the support he provided throughout your stay.
We also appreciate your comments regarding the ongoing renovations and dining options. We understand how important it is for our guests to have clear information when planning their vacation, and your feedback will be shared with the appropriate departments for review.
Thank you once again for recognizing our team. We are delighted to know that, despite the challenges you experienced, you are looking forward to returning to Park Royal Beach Cancún.
Kind regards,
Guest Service
Park Royal Beach Cancún
Viaggiatore in famiglia
Data del commento: 9 ago 2026
Great location/poor restaurants/good staff to guest ratio
We stayed at the Park Royal Beach Cancun at the end of July 2026.It was a family trip with our kids who are 10 and 13 years old. Let's start with the positives. The location of the Resort cannot be beaten. Its right across the street from La Isla shopping mall. You can walk to lots of activities and quite a few nice restaurants are within walking distance. The beach was nice, with Palapa huts and umbrellas.
We had an Ocean view room with balcony and plunge pool/hot tub which made our trip/stay at the hotel not a complete failure. If we didn't choose the Oceanview family room, we would have been miserable for the entire trip. The resort is not luxurious in any way. We ended up choosing the resort because it was the only one that offered a family suite (2 big rooms) with Ocean view with our flight/hotel combo booking from an online site. The hotel is all inclusive, and we choose that option because we felt it would be easier on us for dining and drinks with three kids.
The appearance of the hotel from the street gives you a nice Cancun vacation vibe. Check in was seamless and we got our luggage delivered to our room. Checkin process seems well rehearsed/polished and you felt like you're going to stay at a mid level+ resort. You received your non removable wristband/ankle/wrist monitor (60 US) if you lost it. Cannot be removed for the entire trip. Everyone in Cancun knew that you were a guest at the Park Royal beach (scarlet letter). Safety issue/targeted . The hotel needs to move away from this non removable wristband approach.
Our trip was booked for 5 nights. By night two, we wanted to be someplace else. Drinks were good at all the bars, no complaints there. You wouldn't starve and there was plenty of food at the Buffet restaurant and outside snack bar(hot dogs, burgers and nachos). The entertainment was scarce and was geared to the predominantly local guests. If you wanted to be immersed in Latin culture and practice your Spanish, this would be nirvana. As a monolingual family, we felt lost within that atmosphere. It was not fulfilling or rewarding. As stated earlier, our Ocean front hot tub/plunge pool provided some respite. The family pool in the resort is way too small for the number of guests(overcrowded). The adult pool was good, but there was no bar service. Kids would rather stay in the room that enjoy the public facilities. The hotel was in the process of constructing an adult pool bar. the buffet was OK but not great. Food was always the same, and bland. Nothing to talk about. We never set foot inside the small Italian restaurant. The lines were always long. No other ding options, except a nighttime taco stand and that had a line. Buffet options, cheaper food. The staff at the buffet were nice.
The hotel rooms need some upkeep and maintenance. Missing sink stoppers, broken door handle to get to the balcony, and minor annoyances, lack of electrical outlets and needs new sofa bed. It was rickety and beneath the cushion was stained. . The hotel cleaning staff was good. We had strategized that since Park Royal Beach was all inclusive, we would do 70 pct resort focused activities and 30 pct outside excursions. We had to change that ratio because the resort was not big enough and not nice enough. Thankfully we found out that the Westin Lagunamar resort is right next door and we were able to secure a room for a few nights (double reservations and not all inclusive) to make up for the stay at the Park royal beach. The difference between the two properties were as wide as the Gulf of Mexico. We got our monies worth from the Westin. Buffet breakfast was flavorful and service was impeccable. Remember those Wristbands, non removable . Had to walk around with them on while staying at the Westin. We don't feel like the Park Royal Beach is the kind of resort that caters to middle class families, despite their glossy website and promotional material. A stay at the Riu might have been more fulfilling. Park Royal Beach benefits from its location and affordability to local families. We were bored by day two. Thankfully our excursions to isla mujeres ,plaza las americas ,La isla cancun mall Mochomos restaurant, and our diversion to the Westin Lagunamar salvaged our trip.
We took our travel bag from one hotel to the next and the security at the Park royal beach gate had the audacity to ask if laundry was in the bag. This is a vacation resort and not a prison complex. I would not stay here again. We were travelling from NYC. Not worth the hastle or the money. The last-minute nature of our trip made us make the unfortunate choice of staying at the Park Royal beach. Improve the restaurants, pools and maybe you will get a better rating. Too many guests and too little space/amenities. A suggestion is to turn the rooftop bar into a restaurant and utilize the lobby bar into food focused experiences. Thank you
We had an Ocean view room with balcony and plunge pool/hot tub which made our trip/stay at the hotel not a complete failure. If we didn't choose the Oceanview family room, we would have been miserable for the entire trip. The resort is not luxurious in any way. We ended up choosing the resort because it was the only one that offered a family suite (2 big rooms) with Ocean view with our flight/hotel combo booking from an online site. The hotel is all inclusive, and we choose that option because we felt it would be easier on us for dining and drinks with three kids.
The appearance of the hotel from the street gives you a nice Cancun vacation vibe. Check in was seamless and we got our luggage delivered to our room. Checkin process seems well rehearsed/polished and you felt like you're going to stay at a mid level+ resort. You received your non removable wristband/ankle/wrist monitor (60 US) if you lost it. Cannot be removed for the entire trip. Everyone in Cancun knew that you were a guest at the Park Royal beach (scarlet letter). Safety issue/targeted . The hotel needs to move away from this non removable wristband approach.
Our trip was booked for 5 nights. By night two, we wanted to be someplace else. Drinks were good at all the bars, no complaints there. You wouldn't starve and there was plenty of food at the Buffet restaurant and outside snack bar(hot dogs, burgers and nachos). The entertainment was scarce and was geared to the predominantly local guests. If you wanted to be immersed in Latin culture and practice your Spanish, this would be nirvana. As a monolingual family, we felt lost within that atmosphere. It was not fulfilling or rewarding. As stated earlier, our Ocean front hot tub/plunge pool provided some respite. The family pool in the resort is way too small for the number of guests(overcrowded). The adult pool was good, but there was no bar service. Kids would rather stay in the room that enjoy the public facilities. The hotel was in the process of constructing an adult pool bar. the buffet was OK but not great. Food was always the same, and bland. Nothing to talk about. We never set foot inside the small Italian restaurant. The lines were always long. No other ding options, except a nighttime taco stand and that had a line. Buffet options, cheaper food. The staff at the buffet were nice.
The hotel rooms need some upkeep and maintenance. Missing sink stoppers, broken door handle to get to the balcony, and minor annoyances, lack of electrical outlets and needs new sofa bed. It was rickety and beneath the cushion was stained. . The hotel cleaning staff was good. We had strategized that since Park Royal Beach was all inclusive, we would do 70 pct resort focused activities and 30 pct outside excursions. We had to change that ratio because the resort was not big enough and not nice enough. Thankfully we found out that the Westin Lagunamar resort is right next door and we were able to secure a room for a few nights (double reservations and not all inclusive) to make up for the stay at the Park royal beach. The difference between the two properties were as wide as the Gulf of Mexico. We got our monies worth from the Westin. Buffet breakfast was flavorful and service was impeccable. Remember those Wristbands, non removable . Had to walk around with them on while staying at the Westin. We don't feel like the Park Royal Beach is the kind of resort that caters to middle class families, despite their glossy website and promotional material. A stay at the Riu might have been more fulfilling. Park Royal Beach benefits from its location and affordability to local families. We were bored by day two. Thankfully our excursions to isla mujeres ,plaza las americas ,La isla cancun mall Mochomos restaurant, and our diversion to the Westin Lagunamar salvaged our trip.
We took our travel bag from one hotel to the next and the security at the Park royal beach gate had the audacity to ask if laundry was in the bag. This is a vacation resort and not a prison complex. I would not stay here again. We were travelling from NYC. Not worth the hastle or the money. The last-minute nature of our trip made us make the unfortunate choice of staying at the Park Royal beach. Improve the restaurants, pools and maybe you will get a better rating. Too many guests and too little space/amenities. A suggestion is to turn the rooftop bar into a restaurant and utilize the lobby bar into food focused experiences. Thank you
Risposta dell'hotel
Data del commento: 10 ago 2026
Dear Ron,
Thank you for taking the time to share such detailed feedback about your stay with us.
We are pleased to know that you enjoyed our location, beach, room, cleanliness, drinks, and the service provided by our team. We are especially glad that your Ocean Front room helped make your family’s stay more enjoyable.
At the same time, we sincerely regret that several aspects of the experience did not meet your expectations. We truly appreciate your detailed observations, as they help us identify important opportunities for improvement.
We also appreciate your comments regarding the wristband policy and your perception of the security procedures. Your feedback will be shared with the appropriate departments for their review.
We are currently working on improvements to several areas of the property, and we hope these efforts will allow us to provide a better experience to our guests in the future.
Thank you again for sharing your experience with us.
Kind regards.
Guest Service
Park Royal Beach Cancún
Thank you for taking the time to share such detailed feedback about your stay with us.
We are pleased to know that you enjoyed our location, beach, room, cleanliness, drinks, and the service provided by our team. We are especially glad that your Ocean Front room helped make your family’s stay more enjoyable.
At the same time, we sincerely regret that several aspects of the experience did not meet your expectations. We truly appreciate your detailed observations, as they help us identify important opportunities for improvement.
We also appreciate your comments regarding the wristband policy and your perception of the security procedures. Your feedback will be shared with the appropriate departments for their review.
We are currently working on improvements to several areas of the property, and we hope these efforts will allow us to provide a better experience to our guests in the future.
Thank you again for sharing your experience with us.
Kind regards.
Guest Service
Park Royal Beach Cancún
Viaggiatore in famiglia
Data del commento: 8 ago 2026
Excellent
Thanks Janet for keeping take care of any issues we see while our stay . She’s very helpful on getting everything fixed asap like AC , door lock or any maintenance issues .
Risposta dell'hotel
Data del commento: 10 ago 2026
Dear Sunny,
Thank you very much for sharing your kind words!
We are delighted to know that Janet was always attentive to your needs and helped ensure that any maintenance concerns, including the air conditioning and door lock, were addressed promptly.
We will gladly share your recognition with Janet and the team.
We hope to welcome you back again soon.
Kind regards,
Guest Service
Park Royal Beach Cancún
Thank you very much for sharing your kind words!
We are delighted to know that Janet was always attentive to your needs and helped ensure that any maintenance concerns, including the air conditioning and door lock, were addressed promptly.
We will gladly share your recognition with Janet and the team.
We hope to welcome you back again soon.
Kind regards,
Guest Service
Park Royal Beach Cancún
Viaggiatore in famiglia
Data del commento: 26 giu 2026
Periodo del soggiorno: giu 2026
Hoping it’s just temporary.
We’ve been coming to this hotel for 23 years as a large multigenerational family, so this review comes from years of experience. We’ve stayed through renovations and even a few hurricanes, but this was probably our least favorite visit.
The food quality was noticeably worse than in previous years, and, most surprisingly, several staff members were rude and not nearly as welcoming as we’ve always remembered. We also noticed many new faces. While there’s nothing wrong with new staff, one of the things that made this hotel so special was seeing familiar employees who recognized our family and made us feel at home. That personal touch was missing this time.
This trip just felt… off. After more than two decades of making memories here, it was disappointing to see such a decline. We truly hope this was just an exception and that the hotel can get back to the level of hospitality that kept us coming back for 23 years.
The food quality was noticeably worse than in previous years, and, most surprisingly, several staff members were rude and not nearly as welcoming as we’ve always remembered. We also noticed many new faces. While there’s nothing wrong with new staff, one of the things that made this hotel so special was seeing familiar employees who recognized our family and made us feel at home. That personal touch was missing this time.
This trip just felt… off. After more than two decades of making memories here, it was disappointing to see such a decline. We truly hope this was just an exception and that the hotel can get back to the level of hospitality that kept us coming back for 23 years.
Risposta dell'hotel
Data del commento: 27 giu 2026
Dear Airy,
Thank you very much for taking the time to share your feedback and for your loyalty to Park Royal Beach Cancún over the past 23 years. We truly value and appreciate having welcomed your family for so many years and for allowing us to be part of your memories.
We are sincerely sorry to hear that this most recent visit did not meet your expectations.
Please rest assured that your feedback will be shared with our team, as it helps us identify areas where we must improve.
We truly hope you will give us another opportunity in the future to provide you with the experience you and your family have enjoyed for so long.
Kind regards,
Guest Service
Park Royal Beach Cancún
Thank you very much for taking the time to share your feedback and for your loyalty to Park Royal Beach Cancún over the past 23 years. We truly value and appreciate having welcomed your family for so many years and for allowing us to be part of your memories.
We are sincerely sorry to hear that this most recent visit did not meet your expectations.
Please rest assured that your feedback will be shared with our team, as it helps us identify areas where we must improve.
We truly hope you will give us another opportunity in the future to provide you with the experience you and your family have enjoyed for so long.
Kind regards,
Guest Service
Park Royal Beach Cancún
Posizione eccellente
Boulevard Kukulcan Lt18 Km. 12.5, 1-B, Blvd. Kukulcan KM 12.5, El Rey, Zona Hotelera, Area hotel di Cancun, Cancún, 77500, Messico|10,28 km dal centro
Check-in e check-out
Check-in dalle ore:
15:00
Check-out entro le ore:
12:00
Informazioni utili
I bambini sono i benvenuti in questo hotel
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.
fino a 2 anni
Gratis
Animali domestici non ammessi
Colazione disponibile
Prezzo colazione
Se hai bisogno di informazioni sui prezzi, contatta l’hotel
Orari colazione
Dalle 07:00 alle 11:30, da lunedì a domenica
Al check-in gli ospiti devono esibire un documento d'identità con foto e una carta di credito. Siete pregati di notare che le Richieste Speciali sono soggette a disponibilità, e potrebbero comportare l'addebito di un supplemento. In caso di partenza anticipata, la struttura addebiterà l'intero importo del soggiorno. Gli ospiti di età inferiore ai 18 anni possono effettuare il check-in solo se accompagnati da un genitore o da un tutore legale. Upon check-in, all our guests are required to present a government-issued ID. Accompanying minors need to show a birth certificate or school ID with a photo. The Ekinox bar is part of the all-inclusive plan, is open every day from 18:30 to 23:00, and offers a drink service and music. Only those over 18 are allowed to enter. When booking more than 5 rooms, different policies and additional supplements may apply. The Hotel is 100% smoke-free. Purified water dispensers are installed in the hotel areas. Each room will be provided with 1 container of water per person (over 12 years old), and the use of plastic water bottles will be replaced. Please note that children aged 7 to 12 pay a fee. From age 13 onwards, the adult rate applies. An environment fee of MXN 85.4 per night per room is not included and will be requested by hotel at check in.
L’hotel accetta i seguenti metodi di pagamento:
Cash
Park Royal Beach Cancun - All Inclusive: domande frequenti
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