Riu Palace Peninsula - All Inclusive
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In sintesi
Check-in dalle ore: | 15:00 |
|---|---|
Check-out entro le ore: | 12:00 |
Animali | Animali domestici non ammessi |
Servizi
Wi-Fi
Parcheggio
Aria condizionata
Piscina
Centro fitness
Spa
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Riu Palace Peninsula - All Inclusive
Ubicato a Cancún, a 600 metri da Playa Tortuga, Riu Palace Peninsula - All Inclusive propone una piscina all'aperto, un parcheggio privato gratuito, un centro fitness e un giardino.
Recensioni di 
Viaggiatore in famiglia
Data del commento: 26 apr 2026
Periodo del soggiorno: ott 2025
2nd round!
Second time here! Even happier! enjoy everything at this hotel. The pool and beach area is spotless! The food is very very good in the
Buffet. The ocean view rooms dreamed of with very good space!
Everything previously requested was fulfilled. We are very grateful for that.
My daughter has a food allergy and the chefs held us back and made special meals for her. The staff was very friendly.
We were informed that it would close in the month of April/26 to September/26 to carry out drastic renovations and renovations. We want to see how it looks again!
Buffet. The ocean view rooms dreamed of with very good space!
Everything previously requested was fulfilled. We are very grateful for that.
My daughter has a food allergy and the chefs held us back and made special meals for her. The staff was very friendly.
We were informed that it would close in the month of April/26 to September/26 to carry out drastic renovations and renovations. We want to see how it looks again!
Viaggiatore anonimo
Data del commento: 25 ago 2026
Periodo del soggiorno: ago 2026
I am extremely disappointed with my experience at Hotel Riu Palace Peninsula in Cancun. This was my second time choosing this hotel, and unfortunately, after this experience, I do not plan to return.
The worst experience happened at the Steakhouse restaurant. When we arrived, the person responsible for seating told us that we had to wait approximately 20 minutes. Shortly afterward, another family with a child arrived and was told that a table was available, while we were still asked to wait. We were also traveling with a child, so watching another family being accommodated while we continued to wait made us feel that we were being treated unfairly and disrespectfully.
Unfortunately, the situation became even worse once we were finally seated. We waited around 40 minutes and no one came to take our order. We even asked for a high chair for our child, and it was not brought to us. The attitude and lack of service were so noticeable that we felt as though the staff had been instructed to ignore us after the issue at the entrance. Whether that was actually the case or not, no guest should ever be made to feel this way at a resort of this size and reputation.
When we finally ordered our steaks, we requested them well done. One arrived properly cooked, while the other was still very undercooked. In total, we spent approximately TWO HOURS just trying to have dinner. What should have been an enjoyable family dinner became an unnecessarily frustrating and disrespectful experience.
The worst experience happened at the Steakhouse restaurant. When we arrived, the person responsible for seating told us that we had to wait approximately 20 minutes. Shortly afterward, another family with a child arrived and was told that a table was available, while we were still asked to wait. We were also traveling with a child, so watching another family being accommodated while we continued to wait made us feel that we were being treated unfairly and disrespectfully.
Unfortunately, the situation became even worse once we were finally seated. We waited around 40 minutes and no one came to take our order. We even asked for a high chair for our child, and it was not brought to us. The attitude and lack of service were so noticeable that we felt as though the staff had been instructed to ignore us after the issue at the entrance. Whether that was actually the case or not, no guest should ever be made to feel this way at a resort of this size and reputation.
When we finally ordered our steaks, we requested them well done. One arrived properly cooked, while the other was still very undercooked. In total, we spent approximately TWO HOURS just trying to have dinner. What should have been an enjoyable family dinner became an unnecessarily frustrating and disrespectful experience.
Viaggiatore in famiglia
Data del commento: 19 ago 2026
Periodo del soggiorno: ago 2026
STAY AWAY IT YOU HAVE KIDS
What a horrible experience! We’re only on day 2 of our trip with our family of four, including a 5-year-old and a 13-year-old, and both kids are already terribly bored.
The hotel itself is nice and recently renovated, but unfortunately, there’s very little to do besides the pools—which are absolutely scorching hot. The staff has been just okay, and the food is nothing exciting either.
I even asked the Riu manager if there was any possibility of transferring to another Riu that might be more fun and family-friendly for the rest of our week. His response was, “All RIUs are the same,” unless you stay at an adults-only property.
You know a hotel is boring when it’s only 8 PM and the entire lobby is packed with kids sitting around on their iPads and phones. I’ve honestly never seen a hotel lobby this full at this time of night!
If you’re traveling with kids, I would seriously think twice before booking this resort. STAY AWAY if you’re looking for entertainment and activities for the whole family—your kids will be bored!
The hotel itself is nice and recently renovated, but unfortunately, there’s very little to do besides the pools—which are absolutely scorching hot. The staff has been just okay, and the food is nothing exciting either.
I even asked the Riu manager if there was any possibility of transferring to another Riu that might be more fun and family-friendly for the rest of our week. His response was, “All RIUs are the same,” unless you stay at an adults-only property.
You know a hotel is boring when it’s only 8 PM and the entire lobby is packed with kids sitting around on their iPads and phones. I’ve honestly never seen a hotel lobby this full at this time of night!
If you’re traveling with kids, I would seriously think twice before booking this resort. STAY AWAY if you’re looking for entertainment and activities for the whole family—your kids will be bored!
Risposta dell'hotel
Data del commento: 20 ago 2026
Dear guest,
Thank you very much for staying with us and for sharing your feedback, it does help when applying arrangements.
We are very sorry to read about the negative side of your recent experience, since we tirelessly work to provide the best stay.
The management department will be notified, in order to go more deeply into your remarks.
Hoping to welcome you again.
Best Regards,
Hotel Riu Palace Península
Online Reputation Manager
Thank you very much for staying with us and for sharing your feedback, it does help when applying arrangements.
We are very sorry to read about the negative side of your recent experience, since we tirelessly work to provide the best stay.
The management department will be notified, in order to go more deeply into your remarks.
Hoping to welcome you again.
Best Regards,
Hotel Riu Palace Península
Online Reputation Manager
Viaggiatore in famiglia
AE
Data del commento: 11 ago 2026
Periodo del soggiorno: ago 2026
New resort with plenty of potential - but not ready yet
New resort with plenty of potential - but not ready yet
I’m currently staying at the hotel and, having experienced it first-hand, I think it’s important to give a balanced review.
The hotel has only recently opened and, to be fair, everything is very clean, fresh and new. However, it is clear that the property still has a considerable way to go before it can genuinely be considered fully operational.
One of the biggest disappointments has been the swimming pools. With temperatures of 90°F+ (32°C+), the pool should be somewhere to cool down and escape the heat and direct sun. Unfortunately, the water is extremely warm and provides very little relief. In this climate, I would expect at least one properly temperature-controlled pool.
There are also still a significant number of floors and rooms undergoing renovation, with loud remedial/construction work taking place daily from morning through to evening. This can be quite disruptive and is not what you would expect when paying for a relaxing resort holiday.
The hotel itself has plenty of potential, and I’m sure that once the remaining works are completed and the operational issues are resolved, it could become a very good property.
Based on my experience while currently staying here, my recommendation would be to wait at least another three months before booking. Give the hotel time to finish the renovation works, resolve the operational issues and get everything fully up and running.
At the moment, it feels more like a new hotel still finding its feet than a fully operational resort.
I’m currently staying at the hotel and, having experienced it first-hand, I think it’s important to give a balanced review.
The hotel has only recently opened and, to be fair, everything is very clean, fresh and new. However, it is clear that the property still has a considerable way to go before it can genuinely be considered fully operational.
One of the biggest disappointments has been the swimming pools. With temperatures of 90°F+ (32°C+), the pool should be somewhere to cool down and escape the heat and direct sun. Unfortunately, the water is extremely warm and provides very little relief. In this climate, I would expect at least one properly temperature-controlled pool.
There are also still a significant number of floors and rooms undergoing renovation, with loud remedial/construction work taking place daily from morning through to evening. This can be quite disruptive and is not what you would expect when paying for a relaxing resort holiday.
The hotel itself has plenty of potential, and I’m sure that once the remaining works are completed and the operational issues are resolved, it could become a very good property.
Based on my experience while currently staying here, my recommendation would be to wait at least another three months before booking. Give the hotel time to finish the renovation works, resolve the operational issues and get everything fully up and running.
At the moment, it feels more like a new hotel still finding its feet than a fully operational resort.
Risposta dell'hotel
Data del commento: 12 ago 2026
Dear guest,
Thank you very much for choosing us and for sharing your feedback.
As we strongly believe that guests come first, it is disappointing to find that you were not happy with some areas of your recent stay.
We are very sorry to read about the negative aspects, they do not reflect the standard of our service.
We will pass your concerns to the departments in charge and the management for an appropriate follow up.
Best Regards,
Hotel Riu Palace Península
Online Reputation Manager
Thank you very much for choosing us and for sharing your feedback.
As we strongly believe that guests come first, it is disappointing to find that you were not happy with some areas of your recent stay.
We are very sorry to read about the negative aspects, they do not reflect the standard of our service.
We will pass your concerns to the departments in charge and the management for an appropriate follow up.
Best Regards,
Hotel Riu Palace Península
Online Reputation Manager
Viaggiatore in famiglia
Data del commento: 5 ago 2026
Periodo del soggiorno: ago 2026
Bait and switch- find anywhere else to stay
Save yourself a headache and find a different resort. I directly booked through the RIU app. 2 adults and 2 teens. Paid for 3 adults and a child ( ages 15 and 12). No flights just hotel. Flew in on Sunday. Double checked daily and even called ahead 48 hours prior to confirm our Oceanview jr suite with queen beds. Also pre-checked in and had copy of check in that was confirmed. At check in, we immediately received RIU palace bracelets, paid the hotel tax and confirmed the room. The man was about to give us room keys when the manager, Ira, walked over and denied us. We were heavily discrimined against. 2 other parities argued with staff at the same time we were. A party of 6 was yelling at staff because half their party was arriving on Tuesday and they separated them between caribe and peninsula. The person said they only had 3 rooms left. Ira the manager walked over and cancelled my reservation in front of us. I complained and said I have seen on the FB fan page that others were upgraded to villas. Why is my family being left out. I was just told "it is what it is". They then demanded I sign a release of liability for this issue. We said no we refuse. We then called customer service and they told us oh well go to caribe. We only asked for access to restraunts since my husband has severe garlic allergy. We were denied everything. No compensation. No upgrade at caribe. NO REDUCED RATE!!! Same price for lower level hotel. They told us they would have their RIU service drive us next door for free. As we were arguing, another party arrived. 5 people with a toddler. They gave them room keys, bracelets and signed them in immediately. I asked what a type of room and they said jr suite, same as us. I then argued about them getting in and well as the other man saying they had 3 rooms left. Split my kids and my husband up...2 to a room. They said no you need to leave now. We can confirm the discrimination. We then were called a public taxi and took a 1 min ride next door. At check in. I even called, texted and kept checking my riu app. I'm here now and my riu app still says I'm at the palace peninsula, when we are at caribe. Way smaller room. Full size beds, lower quality alcohol and not much for my teens to do. I would rebook ASAp instead of being told at the arrival reception desk
Risposta dell'hotel
Data del commento: 7 ago 2026
Dear Jackie P,
We sincerely apologize for the distress and frustration caused during the check-in process and for the unexpected change in accommodations.
We take all feedback regarding guest experiences and service standards very seriously, as our goal is always to provide a fair, smooth, and welcoming arrival for every traveler.
To address and formalize your case properly, we kindly request that you contact immediately our After Travel Customer Care department at complaints@riu.com so our specialized team can investigate this situation and assist you directly.
Kind regards,
Hotel Riu Palace Peninsula
Online Reputation Manager
We sincerely apologize for the distress and frustration caused during the check-in process and for the unexpected change in accommodations.
We take all feedback regarding guest experiences and service standards very seriously, as our goal is always to provide a fair, smooth, and welcoming arrival for every traveler.
To address and formalize your case properly, we kindly request that you contact immediately our After Travel Customer Care department at complaints@riu.com so our specialized team can investigate this situation and assist you directly.
Kind regards,
Hotel Riu Palace Peninsula
Online Reputation Manager
Posizione eccellente
Blvd. Kukulcan, Km 5,5, Lote 6-C, Zona Hotelera, Area hotel di Cancun, Cancún, 77500, Messico|7,9 km dal centro
Check-in e check-out
Check-in dalle ore:
15:00
Check-out entro le ore:
12:00
Informazioni utili
Animali domestici non ammessi
I bambini possono dormire in camera aggiungendo un letto extra.
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.
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