Erena Tulum
+ 54
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In sintesi
Check-in dalle ore: | 15:00 |
|---|---|
Check-out entro le ore: | 11:30 |
Servizi
Wi-Fi
Parcheggio
Aria condizionata
Navetta per l'aeroporto
Piscina
Non fumatori
Erena Tulum: recensioni
Recensioni di 
Viaggiatore anonimo
Data del commento: 27 feb 2026
Periodo del soggiorno: feb 2026
The room was great, amenities were more than enough, staff was super friendly and really made the experience of staying there even better. Can’t forget to mention the rooftop pool being so amazing! Absolutely loved our stay.
Viaggiatore anonimo
Data del commento: 8 gen 2026
Periodo del soggiorno: gen 2026
I want to formally complain about our stay at Erena Mindful Apartments and to request a refund due to multiple serious issues that significantly affected both our comfort and safety.
Unfortunately, the accommodation did not meet reasonable expectations or the standards described at the time of booking. During our stay, we experienced the following problems:
- Power outages in the apartment
- Non-functioning water supply on multiple occasions
- A blocked toilet
- We were briefly trapped in the elevator for several minutes, which was a distressing and potentially unsafe experience
- The reception did not provide us with the entrance code, nor did they inform us that the main gate would be locked in the evening, causing us to being locked out in the rain. When we tried to call the number stated by the gate they for some reason did not provide the code. We finally got in with another guest.
- The balcony and/or balcony glass had not been cleaned, which clearly indicated poor housekeeping standards
- General rudeness from the reception staff
Taken together, these issues resulted in a stay that fell well below acceptable standards. In particular, the lack of water, electricity, and functional sanitation, as well as the elevator incident, represent serious deficiencies that materially impacted our stay and could be considered safety-related concerns.
Please reach out to me regarding refund. We have always been happy with you services before but this hotel was not good. Thanks.
Unfortunately, the accommodation did not meet reasonable expectations or the standards described at the time of booking. During our stay, we experienced the following problems:
- Power outages in the apartment
- Non-functioning water supply on multiple occasions
- A blocked toilet
- We were briefly trapped in the elevator for several minutes, which was a distressing and potentially unsafe experience
- The reception did not provide us with the entrance code, nor did they inform us that the main gate would be locked in the evening, causing us to being locked out in the rain. When we tried to call the number stated by the gate they for some reason did not provide the code. We finally got in with another guest.
- The balcony and/or balcony glass had not been cleaned, which clearly indicated poor housekeeping standards
- General rudeness from the reception staff
Taken together, these issues resulted in a stay that fell well below acceptable standards. In particular, the lack of water, electricity, and functional sanitation, as well as the elevator incident, represent serious deficiencies that materially impacted our stay and could be considered safety-related concerns.
Please reach out to me regarding refund. We have always been happy with you services before but this hotel was not good. Thanks.
Viaggiatore anonimo
Data del commento: 14 gen 2026
Periodo del soggiorno: gen 2026
The room was very clean, the staff was wonderful and very helpful. It’s so easy to
Viaggiatore anonimo
Data del commento: 19 giu 2025
Periodo del soggiorno: giu 2025
I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!
Viaggiatore anonimo
Data del commento: 16 lug 2025
Periodo del soggiorno: lug 2025
Note to owners to please clean room pool before guest arrive. All others great room.
Esplora i dintorni
Calle 8 Sur Colonia la Veleta, Tulum, 77760, Messico|1,71 km dal centro
Informazioni utili
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