Heritage Grand Perast
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In sintesi
Check-in dalle ore: | 15:00 |
|---|---|
Check-out entro le ore: | 12:00 |
Colazione | Colazione disponibile |
Animali | Animali domestici non ammessi |
Bambini | I bambini sono i benvenuti in questo hotel |
Servizi
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Heritage Grand Perast
Heritage Grand Perast di Perast è ottimo se vuoi muoverti a piedi. Palazzo Smekja e Museo della Città di Perast sono davvero vicinissimo. Questo hotel di lusso dista 16,5 km da Baia di Kotor e 14,8 km da Antiche mura cittadine di Cattaro. Rigenerati presso la spa abbandonandoti ai benefici dei massaggi. Se cerchi opportunità di svago, apprezzerai una piscina coperta, una sauna e una palestra. Questo hotel dispone, inoltre, di il Wi-Fi gratuito, servizi di concierge e il servizio di salvamento in loco. Mangia un boccone da Panoramic Restaurant, uno dei 3 ristoranti disponibili presso un hotel, oppure non uscire e approfitta del servizio in camera con orario limitato. Concludi la giornata in bellezza con il tuo drink preferito! Presso questa struttura troverai un bar/lounge davvero fantastico. La colazione a buffet viene servita gratuitamente tutti i giorni dalle ore 07:30 alle ore 11:30. Potrai usufruire di una reception aperta 24 ore su 24, personale poliglotta e una cassetta di sicurezza presso la reception. Potrai usufruire di una navetta da e per l'aeroporto 24 ore su 24 a pagamento; inoltre, in loco troverai il un parcheggio (a pagamento). Rilassati in una delle 130 camere con aria condizionata della struttura, completa di minibar e macchina per caffè espresso. Le camere sono dotate di patio. La TV con canali via satellite è l'ideale per concedersi un po' di svago. Il bagno in camera dispone di doccia, set di cortesia gratuiti e asciugacapelli.
Data del commento: 18 lug 2026
Best reception team
Data del commento: 12 giu 2026
Periodo del soggiorno: giu 2026
This is definitely not 5 star luxury .
Our issues started in January when we received an email from the hotel stating that it had left the Accor x Rixos Group; they requested immediate payment in full. OK - we could afford to pay but many people would not have been able to come up with that sum of money had they been expecting to save and pay in June. The compensation offered was an 18 Euro boat trip to the Lady of the Rocks island.
Ahead of our visit I requested a quote for a transfer from Dubrovnik; they quoted 495 EUR from the centre of Dubrovnik and 440 EUR back to the airport. They also stated that 2 different vehicles, one on each side of the border, would be required; we watched as another couple from the hotel used their service and struggled with their luggage as they walked through the border checkpoint. We booked through Connecto and were driven through the checkpoints, the same vehicle for both sides of the border; 141.99 EUR each way. That's 651 EUR cheaper than the hotel with nice sedans and excellent drivers.
We had booked a Premium Sea View Suite; we were given a room the size of an average Hilton room. I was informed they were limited in what they could offer because the hotel is in a Unesco Heritage site! (No idea what that has to do with it).
Normally, in a five star luxury hotel we would expect a welcome card/ fruit platter or similar on arrival; perhaps some info on the spa (even the location of it would have helped). No - nothing like that, not even a box of tissues.
My dressing gown was ripped; reported but not replaced during our 8 night stay.
They provide refillable toiletries in the basic (definitely not luxury) shower room. The shower gel was empty. A replacement was delivered and this sat on the floor of the shower for three days. Just as well that we take our own toiletries as we are aware of the potential hygiene concerns with refillable systems. The seal was hanging off the door frame and no effort was made to fix this. We had to request two light bulbs to be replaced. One of the wardrobe doors would not open fully - the hinge was broken.
I complained to management about the poor standard of housekeeping taking down a pillow which had blood stain on it. The sheet had blood stains as well (my Husband had a dental problem). Housekeeping had simply turned the pillow over and covered the sheet. The stained pillow was never replaces.
Basically, there is no daily linen change (as advertised on many package deal sites) and is set at every three days, regardless of the state of the bedding. Another guest told me that they had been there for 5 nights and had not had their linen changed. We complained that our room had not been serviced on 2 separate occasions; they came eventually at 4pm on the first occasion and at 6.25 pm after multiple calls on the second occasion (basically in place of the turndown service)
In eight nights, the floor was not vacuumed, the surfaces in the room not wiped, dirty glasses were left to pile up on the side. Turndown service occurs at 6pm when most people are trying to get ready to go out for the evening.
Weddings took over the public space in the hotel and we were required to access our room vis a narrow alley filled with overflowing refuse bins, furniture and an electric vehicle on charge. There was a small gate available but the wedding stewards would not open it. One wedding, with twelve guests broke all of the town's rules with regard to music and general noise late into the night.
The Panoramic restaurant was not open for breakfast and only opened for limited fine dining tables from the 2nd of June. We booked this (twice) and had amazing dishes created by Chef Petar and his brigade.
Initially, breakfast was okay but nothing was labeled. There were menus offering cooked to order dishes but these were, quite literally, kept away from the guests. As the days wore on, the breakfast options increased and labels started to appear.
The sundeck is crammed with sunbeds but there are not enough; less than half had cushions. They repeatedly ran out of towels by 10am and the sunbed baggers were down there early to reserve the front row. According to the manager this was not allowed. I reported the fact that the steps into the sea were in a dangerous state but nothing was done to address the missing anti-slip treads and the green slime on the lower steps. We saw the sun deck manager once and the lifeguard was more intent on topping up his tan and rarely lifted his eyes from his mobile 'phone.
The only good things about this hotel are the amazing views, the overworked staff (that does not mean all of them) and Chef Petar. Management need to get out of their offices and open their eyes to what is going on in their hotel.
Data del commento: 6 apr 2026
Periodo del soggiorno: set 2025
Luxury!
Data del commento: 21 lug 2026
Disappointing Service Despite Good Food
Data del commento: 17 lug 2026
Excellent hotel in a romantit Perast
Posizione eccellente
Marka Martinovica, S/N Perast, Kotor, Perasto, 85336, Montenegro|0,25 km dal centro
Check-in e check-out
Check-in dalle ore:
15:00
Check-out entro le ore:
12:00
Informazioni utili
I bambini sono i benvenuti in questo hotel
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.
fino a 1 anni
Gratis
Animali domestici non ammessi
Colazione disponibile
Prezzo colazione
Se hai bisogno di informazioni sui prezzi, contatta l’hotel
Orari colazione
Dalle 07:30 alle 11:30, da lunedì a domenica
Cash