Sheraton Sopot Hotel
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In sintesi
Check-in dalle ore: | 15:00 |
|---|---|
Check-out entro le ore: | 12:00 |
Colazione | Colazione disponibile |
Animali | Animali domestici ammessi con un costo aggiuntivo |
Bambini | I bambini sono i benvenuti in questo hotel |
Servizi
Sheraton Sopot Hotel: recensioni
Data del commento: 2 ago 2026
Excellent hotel in stunning location
Data del commento: 10 lug 2026
Periodo del soggiorno: lug 2026
Very disappointing customer service.
I accidentally left my headphones in my hotel room after checking out. My sister, who had a later flight, went to the reception the same afternoon to collect them for me. She was asked to come back an hour later, and when she returned, she was told that Housekeeping could not be reached and that the headphones would instead be sent to me.
The disappointing part is that I was later charged 700 SEK for the shipment. Had my sister been allowed to collect the headphones as planned, there would have been no shipping cost at all. At no point were we informed that returning the item by post would result in such a charge.
When I contacted the hotel, they refused to reimburse the cost and claimed they could not verify my sister's visit, despite the fact that she was there and spoke to the reception staff.
While I appreciate that my headphones were eventually returned, I am very disappointed by how this situation was handled. A hotel should take responsibility for clear communication and customer service, especially when a simple solution was available. Unfortunately, this experience has left me with little confidence in how they treat their guests after check-out.
Risposta dell'hotel
Data del commento: 13 lug 2026
Thank you for sharing your feedback regarding your stay at Sheraton Sopot Hotel.
I am truly sorry that we did not fully meet your expectations.
I would like to sincerely apologize for the inconvenience and confusion related to the headphones that were found after your departure.
Please note that the shipping cost for returning lost items is covered by the guest.
After consulting with our Front Office team, I was informed that we had not received any information regarding your sister collecting the headphones on your behalf.
I have received confirmation from our Guest Relations team that your headphones have already been shipped and should now be on their way to you.
I sincerely apologize for all the inconvenience and confusion caused by this situation.
We appreciate your understanding and hope that, despite this experience, you will consider visiting Sheraton Sopot Hotel again in the future.
Kind regards,
Łukasz Knut
Concierge
Sheraton Sopot Hotel
Data del commento: 25 mag 2026
Periodo del soggiorno: mag 2026
Hmm luxury no
Risposta dell'hotel
Data del commento: 26 mag 2026
Thank you for taking the time to share your feedback regarding your stay at the Sheraton Sopot Hotel.
Your comments are very important to us and help us improve the quality of our service.
Please accept my sincere apologies that your room was not ready at 3:00 PM.
We always do our best to prepare rooms on time and understand how important this is for our guests.
I am also very sorry that the restaurant service did not provide the assistance and level of hospitality you expected.
Please accept my apologies for their behavior.
We truly appreciate your understanding and hope to have the pleasure of welcoming you back to our hotel in the future.
Kind regards,
Łukasz Knut
Concierge
Sheraton Sopot Hotel
US
Data del commento: 12 mag 2026
Periodo del soggiorno: mag 2026
Great hotel but beware as they offer Raw Ground Pork meat at the breakfast buffet.
So, why 3 stars? Because they offer RAW GROUND PORK at the breakfast buffet which carries a high risk of bacterial contamination and harmful pathogens and parasites including:
- Salmonella
- E. Coli
- Listeria
- Yersinia entorocolitica
Just to name a few…and never mind developing a tape worm.
Some cuisines in regional Germany or Japan do serve raw pork, but under extremely controlled sourcing and strict handling standards.
Even then, public health authorities generally discourage it.
Hope this helps.
Risposta dell'hotel
Data del commento: 13 mag 2026
Thank you for sharing your detailed feedback. Your thoughtful insights into food safety are valuable, and we understand your apprehensions.
The product you mentioned is a traditional regional specialty known as “metka,” commonly served in parts of Poland and Germany as a bread topping. While it may be unfamiliar to some international guests, it is a well-established local delicacy enjoyed by many visitors and residents alike.
Please rest assured that all food served at our breakfast buffet is sourced, stored, prepared, and presented in full accordance with strict food safety and hygiene regulations. Our culinary team follows carefully controlled handling and temperature procedures to ensure quality and guest safety at all times.
We truly appreciate your perspective and are delighted to know that you enjoyed the hotel, our location, and the friendliness of our team.
Best regards,
Julia
Guest Experience Expert
Data del commento: 25 mag 2026
Periodo del soggiorno: mag 2026
Lovely spa and pool
Wide ranging and superb breakfast
Highly recommended
Esplora i dintorni
Powstańców Warszawy 10, Sopot, 81-718, Polonia|0,81 km dal centro
Informazioni utili
I bambini sono i benvenuti in questo hotel
da 4 a 12 anni
€ 42 (PLN180) a persona a notte
fino a 2 anni
Gratis
Animali domestici ammessi con un costo aggiuntivo
Colazione disponibile
Prezzo colazione
€ 31 (circa 132 PLN) a persona
Orari colazione
Dalle 07:00 alle 11:00, da lunedì a domenica
Cash
Sheraton Sopot Hotel: domande frequenti


