Four Points by Sheraton Edinburgh
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In sintesi
Check-in dalle ore: | 15:00 |
|---|---|
Check-out entro le ore: | 12:00 |
Colazione | Colazione disponibile |
Animali | Animali domestici non ammessi |
Bambini | I bambini sono i benvenuti in questo hotel |
Servizi
Wi-Fi
Reception 24h
Ristorante
Non fumatori
Lavanderia
Televisione
Scopri di più su Four Points by Sheraton Edinburgh
Four Points by Sheraton Edinburgh
A soli 15 minuti a piedi da Princes Street e dal Murrayfield Stadium, il Four Points by Sheraton Edinburgh offre camere con arredi eleganti e TV LCD ad alta definizione. La connessione WiFi è gratuita.
Recensioni di 
Coppia
GE
Data del commento: 5 giu 2026
Periodo del soggiorno: giu 2026
Good Stay, Great Location
The Four Points Sheraton at Haymarket in Edinburgh is a great place to stay! The rooms are comfortable and clean. The staff is awesome! The location is perfect for exploring Edinburgh!
Risposta dell'hotel
Data del commento: 7 giu 2026
Dear Guest,
Thank you for taking the time to share your lovely feedback.
We are delighted to hear that you had a great stay with us and enjoyed our comfortable and clean rooms, as well as our convenient location at Haymarket. It is especially rewarding to know that our team made a positive impression on your visit.
We truly appreciate your kind comments and hope to have the pleasure of welcoming you back to Four Points by Sheraton Edinburgh again soon.
Kind regards,
Izabela Lipska
Front Office Supervisor
Four Points by Sheraton Edinburgh
Thank you for taking the time to share your lovely feedback.
We are delighted to hear that you had a great stay with us and enjoyed our comfortable and clean rooms, as well as our convenient location at Haymarket. It is especially rewarding to know that our team made a positive impression on your visit.
We truly appreciate your kind comments and hope to have the pleasure of welcoming you back to Four Points by Sheraton Edinburgh again soon.
Kind regards,
Izabela Lipska
Front Office Supervisor
Four Points by Sheraton Edinburgh
Viaggiatore in famiglia
Data del commento: 15 giu 2026
Periodo del soggiorno: giu 2026
Not great!
Hotel looks lovely when you first enter but our room was awful. I was charged £344 for one night in a queen room. Our room had black mould of the walls next to the windows, our bathroom sink kept blocking and wouldn’t drain, our tv didn’t work correctly and kept glitching. Bed pillows kept coming out of there cases and were orange with dirt. There was splatters up the wall of what looked like blood. We stayed for a concert so didn’t notice until we got back and was too late to change rooms! Wouldn’t stay again
Risposta dell'hotel
Data del commento: 17 giu 2026
Dear Guest,
Thank you for taking the time to share your feedback.
I am very sorry to learn that you were displeased with a few aspects of your stay. Please accept our sincere apologies for the disappointment caused.
We have carefully reviewed your comments and carried out an inspection of the room. While we have taken all of your feedback on board, we were unable to identify blood splatters as described. However, we appreciate you bringing the other concerns to our attention. The issues with the television, bathroom sink, and pillowcases have been addressed with the relevant departments to ensure they do not impact future guests.
I also regret that these matters were not reported to our team during your stay. Had we been made aware, we would have been more than happy to move you to another room and do everything possible to make your visit more comfortable.
Regarding the room rate, pricing during your stay was influenced by exceptionally high demand in Edinburgh due to a major concert taking place in the city alongside the peak tourist season. While rates fluctuate based on demand, we understand your disappointment and appreciate your perspective on the value of your experience.
Thank you again for your feedback. Comments such as yours help us identify areas where we can improve, and we hope to have the opportunity to provide you with a much better experience in the future.
Warm regards,
Izabela L
Front Office Supervisor
Four Points by Sheraton Edinburgh
Thank you for taking the time to share your feedback.
I am very sorry to learn that you were displeased with a few aspects of your stay. Please accept our sincere apologies for the disappointment caused.
We have carefully reviewed your comments and carried out an inspection of the room. While we have taken all of your feedback on board, we were unable to identify blood splatters as described. However, we appreciate you bringing the other concerns to our attention. The issues with the television, bathroom sink, and pillowcases have been addressed with the relevant departments to ensure they do not impact future guests.
I also regret that these matters were not reported to our team during your stay. Had we been made aware, we would have been more than happy to move you to another room and do everything possible to make your visit more comfortable.
Regarding the room rate, pricing during your stay was influenced by exceptionally high demand in Edinburgh due to a major concert taking place in the city alongside the peak tourist season. While rates fluctuate based on demand, we understand your disappointment and appreciate your perspective on the value of your experience.
Thank you again for your feedback. Comments such as yours help us identify areas where we can improve, and we hope to have the opportunity to provide you with a much better experience in the future.
Warm regards,
Izabela L
Front Office Supervisor
Four Points by Sheraton Edinburgh
Coppia
Data del commento: 4 giu 2026
Periodo del soggiorno: mag 2026
Disappointing. Sheraton brand, premier inn delivery
Thankfully only one night. Room was dated, dark and gloomy. Bathroom was in need of repairs.
On arrival the entrance to hotel isn’t clearly marked. We entered at the front door, but that’s the restaurant/lounge area. Reception from there isn’t clearly signed either, through a door, to dark hallway, up few stairs, through another door….
The “official” entrance is at the side of the building.
Room on 3rd floor. Window looks at brick wall , no view unless in bathroom.
Rudely awaken by bin men outside about 630am.
No dressing table area, nowhere to dry hair seated.
Tiles in shower need grouting.
The breakfast. Eggs cooked to order so that’s great, but water for tea in flasks, so not boiling as it should be for tea.
Would I go back? No.
On arrival the entrance to hotel isn’t clearly marked. We entered at the front door, but that’s the restaurant/lounge area. Reception from there isn’t clearly signed either, through a door, to dark hallway, up few stairs, through another door….
The “official” entrance is at the side of the building.
Room on 3rd floor. Window looks at brick wall , no view unless in bathroom.
Rudely awaken by bin men outside about 630am.
No dressing table area, nowhere to dry hair seated.
Tiles in shower need grouting.
The breakfast. Eggs cooked to order so that’s great, but water for tea in flasks, so not boiling as it should be for tea.
Would I go back? No.
Risposta dell'hotel
Data del commento: 7 giu 2026
Dear Guest,
Thank you for taking the time to share your feedback following your recent stay with us.
I am very sorry to read that your experience did not meet your expectations. We truly appreciate your comments regarding both the condition of the room and the overall impression of the hotel layout and signage on arrival. I understand how this would have impacted your stay, and I am sorry for the inconvenience caused.
Your feedback regarding the bathroom maintenance, room ambience, and breakfast setup has been noted and will be shared with the relevant departments, including our Maintenance and Food & Beverage teams, so that these areas can be reviewed and addressed.
I am pleased to hear you found the made-to-order eggs a positive aspect of your breakfast experience, however I am sorry that other elements did not meet expectations.
Thank you again for your honest feedback, as it helps us identify where improvements are needed. We do hope there may be an opportunity to restore your confidence in the future.
Kind regards,
Izabela L.
Front Office Supervisor
Four Points by Sheraton Edinburgh
Thank you for taking the time to share your feedback following your recent stay with us.
I am very sorry to read that your experience did not meet your expectations. We truly appreciate your comments regarding both the condition of the room and the overall impression of the hotel layout and signage on arrival. I understand how this would have impacted your stay, and I am sorry for the inconvenience caused.
Your feedback regarding the bathroom maintenance, room ambience, and breakfast setup has been noted and will be shared with the relevant departments, including our Maintenance and Food & Beverage teams, so that these areas can be reviewed and addressed.
I am pleased to hear you found the made-to-order eggs a positive aspect of your breakfast experience, however I am sorry that other elements did not meet expectations.
Thank you again for your honest feedback, as it helps us identify where improvements are needed. We do hope there may be an opportunity to restore your confidence in the future.
Kind regards,
Izabela L.
Front Office Supervisor
Four Points by Sheraton Edinburgh
Viaggiatore in famiglia
Data del commento: 1 ago 2026
Periodo del soggiorno: lug 2026
Terrible - avoid at all costs.
Room 315. A shambles. Our booking could not be found when we arriveds at the hotel. I gave the receptionist the booking reference and it made no difference. It was only when another member of staff or supervisor came and sorted it.
The "upgraded" room was grim. Dark and shoddy, the ceiling had ,large square patches of an off yellow colour. Clearly the management could not be bothered to give it a new coat of paint.
The toilet did not flush properly. It was one of the weakest flushes I have ever seen. Bear this in mind if you need to use it with toilet paper.
The bed I slept in - nearest the door -creaked on every movement. Moreover the quality of the bed was cheap and rickety. To make matters worse, the wi-fi was weak and frequently disconnected.
I paid £149 for room. A rip-off. - you have been warned.
The "upgraded" room was grim. Dark and shoddy, the ceiling had ,large square patches of an off yellow colour. Clearly the management could not be bothered to give it a new coat of paint.
The toilet did not flush properly. It was one of the weakest flushes I have ever seen. Bear this in mind if you need to use it with toilet paper.
The bed I slept in - nearest the door -creaked on every movement. Moreover the quality of the bed was cheap and rickety. To make matters worse, the wi-fi was weak and frequently disconnected.
I paid £149 for room. A rip-off. - you have been warned.
Coppia
Data del commento: 28 lug 2026
Periodo del soggiorno: lug 2026
Ripped off by hotel
Terrible! £435 for one night for the tiniest store room converted into a room! The receptionist even admitted they bump the prices up when there are events on at the stadium. This hotel chain knows how to rip people off. Breakfast was paid for as part of the room stay, they ran out of most items! So there was stale bread and stale pasteries left. A good manager would have thought on their feet, walked to the local Tesco express and purchased some eggs! I did receive a partial refund but when the room rate is £78 on a Saturday night usually, I still feel that it’s not good enough.
Risposta dell'hotel
Data del commento: 1 ago 2026
Dear Guest,
Thank you for taking the time to share your feedback.
I am very sorry to hear that you left feeling disappointed with your stay. We understand your frustration regarding the room, breakfast experience, and the value you felt you received.
As previously discussed with our management team, room rates are dynamic and can increase significantly during periods of high demand and major events in Edinburgh. While pricing reflects market demand, we appreciate that this should always be matched by a high-quality guest experience, and I am sorry that this was not the case during your visit.
I also apologise for the breakfast experience. Unfortunately, we experienced an unexpected shortage of some breakfast items that morning, and I understand how disappointing this was. Your comments have been shared with our Food & Beverage team for review.
I can see that a partial refund has already been arranged as a gesture of goodwill, and I hope this demonstrated that we took your concerns seriously. We genuinely regret that your stay did not meet your expectations.
Thank you again for your feedback. We appreciate you taking the time to share your experience, as it helps us identify where we need to improve.
Kind regards,
Izabela L.
Front Office Supervisor
Four Points by Sheraton Edinburgh
Thank you for taking the time to share your feedback.
I am very sorry to hear that you left feeling disappointed with your stay. We understand your frustration regarding the room, breakfast experience, and the value you felt you received.
As previously discussed with our management team, room rates are dynamic and can increase significantly during periods of high demand and major events in Edinburgh. While pricing reflects market demand, we appreciate that this should always be matched by a high-quality guest experience, and I am sorry that this was not the case during your visit.
I also apologise for the breakfast experience. Unfortunately, we experienced an unexpected shortage of some breakfast items that morning, and I understand how disappointing this was. Your comments have been shared with our Food & Beverage team for review.
I can see that a partial refund has already been arranged as a gesture of goodwill, and I hope this demonstrated that we took your concerns seriously. We genuinely regret that your stay did not meet your expectations.
Thank you again for your feedback. We appreciate you taking the time to share your experience, as it helps us identify where we need to improve.
Kind regards,
Izabela L.
Front Office Supervisor
Four Points by Sheraton Edinburgh
Posizione ottima
90 Haymarket Terrace, West End, Edimburgo, EH12 5LQ, Regno Unito|1,97 km dal centro
Check-in e check-out
Check-in dalle ore:
15:00
Check-out entro le ore:
12:00
Informazioni utili
I bambini sono i benvenuti in questo hotel
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.
Per ricevere informazioni sull'aggiunta di una culla, contatta l'hotel.
Animali domestici non ammessi
Colazione disponibile
Opzioni colazione
Colazione continentale, Colazione inglese
Prezzo colazione
€ 18 (circa 15 GBP) a persona
Orari colazione
Dalle 07:00 alle 10:00, da lunedì a domenica
Siete pregati di comunicare in anticipo a Four Points by Sheraton Edinburgh l'orario in cui prevedete di arrivare. Potrete inserire questa informazione nella sezione Richieste Speciali al momento della prenotazione, o contattare la struttura utilizzando i recapiti riportati nella conferma della prenotazione. Al check-in gli ospiti devono esibire un documento d'identità con foto e una carta di credito. Siete pregati di notare che le Richieste Speciali sono soggette a disponibilità, e potrebbero comportare l'addebito di un supplemento. Comunicate alla struttura l’orario previsto del vostro arrivo. Potrete utilizzare la sezione Richieste Speciali al momento della prenotazione o contattare direttamente la struttura ai recapiti riportati sulla conferma. Al check-in dovrete presentare un documento d’identità con fotografia e una carta di credito. Tutte le richieste speciali sono soggette a disponibilità e potrebbero comportare costi aggiuntivi.
L’hotel accetta i seguenti metodi di pagamento:
UnionPay QuickPass
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