Leonardo Hotel Inverness
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Infos rapides
Arrivée à partir de : | 15:00 |
|---|---|
Départ avant : | 11:00 |
Animaux de compagnie | Animaux de compagnie interdits |
Commodités
Leonardo Hotel Inverness : plus d'informations
Leonardo Hotel Inverness
L'hébergement Leonardo Hotel Inverness vous attend pour un séjour exceptionnel à Inverness, plus précisément dans le centre-ville, près d'une gare. N'hésitez pas à visiter quelques curiosités locales telles que les célèbres Château d'Inverness et Castle Stuart, à moins que vous ne préfériez faire le plein d'aventures aux sympathiques Uilebheist Distillery & Brewery et Torvean Golf Club. Les agréables Jardins botaniques d'Inverness et Inverness Leisure méritent aussi une visite. Une piscine couverte, un restaurant et un centre de remise en forme se trouvent dans cet hôtel non-fumeurs. L'accès Wi-Fi dans les parties communes est fourni gratuitement. De plus, il y a un bar / salon, un sauna et un bain à remous disponibles sur place. Leonardo Hotel Inverness possède 118 chambres comprenant une cafetière ou une bouilloire et un sèche-cheveux. Une télévision à écran plat 28 pouces donne accès aux chaînes par câble. Les salles de bain comprennent un ensemble douche/baignoire et des articles de toilette gratuits. Cet hôtel de Inverness offre l'accès gratuit à Internet par Wi-Fi. De plus, les chambres possèdent un fer / une planche à repasser et des rideaux occultants. Une piscine couverte et un bain à remous se trouvent sur place. Les infrastructures de loisir comprennent également un centre de remise en forme et un sauna. Les activités de loisir répertoriées ci-dessous sont accessibles directement sur place ou à proximité. Ces activités peuvent faire l'objet de frais supplémentaires.
Commentaire : 27 juil. 2026
Date d'arrivée : juil. 2026
Stayed by chance
They accommodated us very well
There were 6 of us who all ate in the bar area
There was 4 staff serving and were all very pleasant and efficient
We got speaking with Morgan who was serving behind the bar and another girl Abbegail who just made out nite for us
We ended up with a cancelled flight to having a fab nite with people we had all just met !
Réponse de l'hôtel
Commentaire : 28 juil. 2026
Thank you for your wonderful review.
We are delighted to hear that our team helped turn the disruption of your cancelled flight into such an enjoyable experience. Morgan, Abbegail, and the rest of the team will be thrilled to know their friendly and attentive service made your evening so memorable.
We truly appreciate your kind words and hope to welcome you back for another fantastic stay under happier travel circumstances.
Kind Regards,
Anisa
Customer Relations Executive
Commentaire : 3 sept. 2026
Date d'arrivée : sept. 2026
Just don't
Réponse de l'hôtel
Commentaire : 4 sept. 2026
Many thanks for staying recently and thank you for taking the time to leave a review.
We are truly sorry to learn that your stay did not meet your expectations. We are disappointed to hear that the cleanliness and overall condition of the room left you feeling so dissatisfied, as maintaining a comfortable and welcoming environment for our guests is a priority for us. We take comments regarding cleanliness very seriously, and your feedback has been shared with our housekeeping and management teams for review to ensure that our standards are consistently maintained. We regret that your experience did not reflect the level of service and comfort we aim to provide, and we appreciate you bringing your concerns to our attention.
I very much hope you'll be able to return to a Leonardo hotel soon and we'll be able to start to improve your journey as a customer.
Best regards,
Manol
Customer Relations Executive.
Commentaire : 2 sept. 2026
Date d'arrivée : mai 2026
Really dirty - AVOID
Réponse de l'hôtel
Commentaire : 3 sept. 2026
Many thanks for staying recently and thank you for taking the time to leave a review.
We are truly sorry to learn that your experience did not meet the standards we aim to provide. The concerns you have raised regarding the cleanliness of the room, the condition of the bathroom, and the room temperature are disappointing to hear, as we place great importance on maintaining a comfortable and well presented environment for our guests. Please accept our sincere apologies for the condition you encountered. Your comments have been shared with our housekeeping and management teams so that these concerns can be fully reviewed and addressed. We regret that your stay did not reflect the level of service and comfort we strive to offer, and we appreciate you bringing these matters to our attention.
I very much hope you'll be able to return to a Leonardo hotel soon and we'll be able to start to improve your journey as a customer.
Best regards,
Manol
Customer Relations Executive.
Commentaire : 14 août 2026
Date d'arrivée : août 2026
To be avoided
Réponse de l'hôtel
Commentaire : 17 août 2026
Thank you for sharing your feedback with us.
We sincerely apologize that your experience did not meet expectations, particularly regarding cleanliness, room temperature, reception, and service. Your comments are important to us and will be shared with the relevant teams for improvement. We appreciate you taking the time to let us know.
We hope to welcome you back.
Kind Regards,
Anisa
Customer Relations Executive
Commentaire : 26 juil. 2026
Date d'arrivée : juil. 2026
Avoid
The reception area despite being crowded was deceptively cruel. Once we made it halfway up the first flight of stairs we were hit with a wall of heat. Stepping into the room felt like stepping into a greenhouse. 2 fans were provided but they did little to cool the room, simple measures like keeping the curtains closed would have helped more. The room itself was fairly small with very little room to walk around the beds. The bathroom was mouldy with no working extractor fan which is against regulations.
We went to the bar for dinner and the food was decent. The service was slow but the staff were apologetic - it was the man who checked us in who served us dinner.
Breakfast was the worst hotel breakfast I have ever experienced. We arrived within the first 30 mins of service to find no staff (could have eaten for free). We found a table which appeared relatively clean. The larger plates at the hot buffet section were so hot that it was impossible to pick them up without burning your hands. One of the toasters was clearly broken and close to setting off the fire alarm. We managed to find a member of staff (from reception) who turned off the fault toaster and removed the hand burning plates. The food selection was poor, there were no eggs available and it took 15-20 minutes for these to be replenished. The selection of sliced fruit which they claim to offer was non-existent. There was no extra cutlery available and within 10 minutes of our arrival the mugs and glasses had ran out. It was almost impossible to find a member of staff.
We had planned to use the leisure facilities but after the various health and safety hazards we witnessed at breakfast we decided it was safer just to leave.
There are clearly significant staffing issues which don’t appear to be getting addressed by management and the hotel is worn and well in need of a refurbishment. Certainly nowhere near the standard you’d expect at Leonardo or for the price you pay.
Réponse de l'hôtel
Commentaire : 27 juil. 2026
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that your stay did not meet the standards you expected and that you experienced issues with the room temperature, bathroom condition, breakfast service, and overall facilities. We appreciate you recognising the efforts of our team members who assisted you, and we will ensure your comments regarding the service and operational concerns are shared with the relevant teams for review. We take guest comfort, cleanliness, and safety very seriously, and your feedback helps us identify areas where improvements are needed.
We apologise for the disappointment caused and hope we have the opportunity to welcome you back in the future and provide the experience you should have received.
Kind Regards,
Anisa
Customer Relations Executive
Emplacement
Millburn Rd, Inverness, IV2 3TR, Royaume-Uni|1,74 km du centre-ville
Arrivée et départ
Arrivée à partir de :
15:00
Départ avant :
11:00
Bon à savoir
Animaux de compagnie interdits
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout de lits supplémentaires.