Leonardo Hotel Inverness
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In sintesi
Check-in dalle ore: | 15:00 |
|---|---|
Check-out entro le ore: | 11:00 |
Animali | Animali domestici non ammessi |
Servizi
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Leonardo Hotel Inverness
Leonardo Hotel Inverness si trova a Inverness e vanta una posizione strategica nel centro della città e nei pressi di una stazione ferroviaria. Inverness Castle e Castle Stuart sono due dei più importanti punti di riferimento della zona. E per chi ama le attività, è d'obbligo una tappa a Uilebheist Distillery & Brewery e Torvean Golf Club. Anche Inverness Botanic Gardens e Inverness Leisure meritano una visita. In questo hotel per non fumatori sono disponibili una piscina coperta, un ristorante e un centro fitness. Il Wi-Fi nelle aree comuni è gratuito. Altri servizi includono un bar/lounge, una sauna e una vasca idromassaggio. Leonardo Hotel Inverness offre 118 sistemazioni con accessori per la preparazione di caffè/tè e asciugacapelli. La TV a schermo piatto da 28 pollici con canali via cavo. I bagni sono dotati di combinazione doccia/vasca e set di cortesia gratuiti. Questo hotel di Inverness offre accesso wireless a Internet gratuito. Le camere sono provviste di ferri/assi da stiro e tende oscuranti. Sono presenti una piscina coperta e una vasca idromassaggio. I servizi ricreativi comprendono anche un centro fitness e una sauna. Le attività ricreative elencate di seguito sono disponibili in loco o nelle vicinanze. È possibile che siano a pagamento.
Data del commento: 27 lug 2026
Periodo del soggiorno: lug 2026
Stayed by chance
They accommodated us very well
There were 6 of us who all ate in the bar area
There was 4 staff serving and were all very pleasant and efficient
We got speaking with Morgan who was serving behind the bar and another girl Abbegail who just made out nite for us
We ended up with a cancelled flight to having a fab nite with people we had all just met !
Risposta dell'hotel
Data del commento: 28 lug 2026
Thank you for your wonderful review.
We are delighted to hear that our team helped turn the disruption of your cancelled flight into such an enjoyable experience. Morgan, Abbegail, and the rest of the team will be thrilled to know their friendly and attentive service made your evening so memorable.
We truly appreciate your kind words and hope to welcome you back for another fantastic stay under happier travel circumstances.
Kind Regards,
Anisa
Customer Relations Executive
Data del commento: 14 ago 2026
Periodo del soggiorno: ago 2026
To be avoided
Risposta dell'hotel
Data del commento: 17 ago 2026
Thank you for sharing your feedback with us.
We sincerely apologize that your experience did not meet expectations, particularly regarding cleanliness, room temperature, reception, and service. Your comments are important to us and will be shared with the relevant teams for improvement. We appreciate you taking the time to let us know.
We hope to welcome you back.
Kind Regards,
Anisa
Customer Relations Executive
Data del commento: 26 lug 2026
Periodo del soggiorno: lug 2026
Avoid
The reception area despite being crowded was deceptively cruel. Once we made it halfway up the first flight of stairs we were hit with a wall of heat. Stepping into the room felt like stepping into a greenhouse. 2 fans were provided but they did little to cool the room, simple measures like keeping the curtains closed would have helped more. The room itself was fairly small with very little room to walk around the beds. The bathroom was mouldy with no working extractor fan which is against regulations.
We went to the bar for dinner and the food was decent. The service was slow but the staff were apologetic - it was the man who checked us in who served us dinner.
Breakfast was the worst hotel breakfast I have ever experienced. We arrived within the first 30 mins of service to find no staff (could have eaten for free). We found a table which appeared relatively clean. The larger plates at the hot buffet section were so hot that it was impossible to pick them up without burning your hands. One of the toasters was clearly broken and close to setting off the fire alarm. We managed to find a member of staff (from reception) who turned off the fault toaster and removed the hand burning plates. The food selection was poor, there were no eggs available and it took 15-20 minutes for these to be replenished. The selection of sliced fruit which they claim to offer was non-existent. There was no extra cutlery available and within 10 minutes of our arrival the mugs and glasses had ran out. It was almost impossible to find a member of staff.
We had planned to use the leisure facilities but after the various health and safety hazards we witnessed at breakfast we decided it was safer just to leave.
There are clearly significant staffing issues which don’t appear to be getting addressed by management and the hotel is worn and well in need of a refurbishment. Certainly nowhere near the standard you’d expect at Leonardo or for the price you pay.
Risposta dell'hotel
Data del commento: 27 lug 2026
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that your stay did not meet the standards you expected and that you experienced issues with the room temperature, bathroom condition, breakfast service, and overall facilities. We appreciate you recognising the efforts of our team members who assisted you, and we will ensure your comments regarding the service and operational concerns are shared with the relevant teams for review. We take guest comfort, cleanliness, and safety very seriously, and your feedback helps us identify areas where improvements are needed.
We apologise for the disappointment caused and hope we have the opportunity to welcome you back in the future and provide the experience you should have received.
Kind Regards,
Anisa
Customer Relations Executive
Data del commento: 18 lug 2026
Periodo del soggiorno: lug 2026
Not recommended
Risposta dell'hotel
Data del commento: 20 lug 2026
Thank you for taking the time to share your feedback.
We are sincerely sorry to hear that the cleanliness of your room and bathroom, as well as the noise disturbances, negatively impacted your stay. This is not the standard we aim to provide, and your comments have been shared with the relevant teams for immediate review and improvement.
We appreciate your feedback regarding the breakfast and parking, and we regret that your overall experience did not meet your expectations.
We hope to have the opportunity to welcome you back.
Kind Regards,
Anisa
Customer Relations Executive
Data del commento: 17 lug 2026
Periodo del soggiorno: lug 2026
Posizione
Millburn Rd, Inverness, IV2 3TR, Regno Unito|1,74 km dal centro
Check-in e check-out
Check-in dalle ore:
15:00
Check-out entro le ore:
11:00
Informazioni utili
Animali domestici non ammessi
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.