One Aldwych
+ 117
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In sintesi
Check-in dalle ore: | 15:00 |
|---|---|
Check-out entro le ore: | 12:00 |
Colazione | Colazione disponibile |
Animali | Animali domestici ammessi gratuitamente |
Bambini | I bambini sono i benvenuti in questo hotel |
Servizi
Wi-Fi
Parcheggio
Aria condizionata
Navetta per l'aeroporto
Piscina
Centro fitness
Scopri di più su One Aldwych
One Aldwych
In un ottimo punto di Londra, One Aldwych è un alloggio che prevede camere climatizzate, un centro fitness, il WiFi gratuito e una sala comune. Provvisto di un ristorante, l’alloggio dispone anche di un bar, oltre a una piscina coperta e una sauna.
Recensioni di 
Coppia
Data del commento: 26 lug 2026
Thank you!
After a bit of a dodgy start, the hotel more than made up for it with an amazing stay. The staff were fantastic and the manager more than helpful. The food was delicious with some lovely extra touches as it was for my wife's birthday...Upgraded to a beautiful room with views over the river.
To be honest they couldn't have done more. Thank you so much.
To be honest they couldn't have done more. Thank you so much.
Risposta dell'hotel
Data del commento: 27 lug 2026
Dear michaelbW3195RK
Thank you so much for your review - I am delighted that we could turn your stay around and make your wife's birthday so special. It was a pleasure to welcome you back, and we'll be sure to share your kind words with the team. We hope to see you both again soon!
Warm regards
Gavin
Thank you so much for your review - I am delighted that we could turn your stay around and make your wife's birthday so special. It was a pleasure to welcome you back, and we'll be sure to share your kind words with the team. We hope to see you both again soon!
Warm regards
Gavin
Viaggiatore in famiglia
Data del commento: 31 lug 2026
Horrible customer service; unreasonable attitude re: medical problems & extenuating circumstances. AVOID!
I am writing a horrible review for this hotel because of their lack of understanding concerning illness and extenuating circumstances. They have no regard for the client whatsoever. I have been sick with food poisoning and have not been able to travel to London as a result of it. This happened this week from eating in a restaurant at home in Canada. My mother and I were supposed to travel as of yesterday, Thursday, July 30 and arrive today, Friday, July 31 for our reservation. We had to contact the hotel yesterday because there are problems with me getting on an airplane with these very difficult symptoms. I am also running a temperature/fever so this would obviously not be ideal to be on an airplane in this condition.
In any case, they have charged the full cancellation policy because we were not able to cancel this reservation any sooner than their cancellation policy, which is 24 hours. Obviously had I been sick on earlier in the week, it goes without saying that we would have cancelled this reservation on time. We had other intentions to travel to London earlier this year and each time we had a reservation with this hotel, we were able to make sure that the policy was respected and never incurred had any charges on a credit card up until today.
We are really shocked about being charged over $1500 CAD for this one night based on a valid health problem. The next available time that we will be able to travel is in the fall 2026 and since we are still looking to come to London, it is very unlikely that we will be booking with this hotel. Ww have had other hotels accommodate matters of this type in the past, considering that health issues are typically understood very well by hotels, particularly when they have a five (5) star rating. Although I cannot rate the hotel for its services and the experience of staying there, I would not recommend any other users of Tripadvisor or any travellers in general to be considering this hotel in London with their horrible customer service and their bad attitude towards guests.
It should also be noted that this hotel does not seem to be all that transparent in its practices because they sent an email to us indicating that the reservation was cancelled as of Thursday, July 30 for the total of eight (8) nights that was booked. It never indicated anything about the cancellation penalty being applied in said email. The email arrived in my mother’s inbox as af approximately 2:15 PM EST yesterday. There is something very underhanded about this decision to send a cancellation email with no information about penalties being applied. It gave the impression that the whole reservation was voided with no charges added, when in fact today, they actually did charge a cancellation penalty of one night's stay.
It would have been helpful and a much better option had the hotel been more transparent about this charge as of yesterday (Thursday July 30) when we notified them about my illness and the problem of travelling given this particular circumstance. I am aware of their cancellation policy, but they made it sound as though they needed to review the situation and get back to us today, Friday, July 31. When they did finally contact us, the only thing they did say is that we had been charged the one night cancellation penalty and it was as if the entire medical circumstance explained yesterday (food poisoning) had been disregarded. Not a good experience with customer service whatsoever and not one that I would want to repeat in the future, so this hotel will not be seeing us in the fall when our trip to London is rebooked.
In any case, they have charged the full cancellation policy because we were not able to cancel this reservation any sooner than their cancellation policy, which is 24 hours. Obviously had I been sick on earlier in the week, it goes without saying that we would have cancelled this reservation on time. We had other intentions to travel to London earlier this year and each time we had a reservation with this hotel, we were able to make sure that the policy was respected and never incurred had any charges on a credit card up until today.
We are really shocked about being charged over $1500 CAD for this one night based on a valid health problem. The next available time that we will be able to travel is in the fall 2026 and since we are still looking to come to London, it is very unlikely that we will be booking with this hotel. Ww have had other hotels accommodate matters of this type in the past, considering that health issues are typically understood very well by hotels, particularly when they have a five (5) star rating. Although I cannot rate the hotel for its services and the experience of staying there, I would not recommend any other users of Tripadvisor or any travellers in general to be considering this hotel in London with their horrible customer service and their bad attitude towards guests.
It should also be noted that this hotel does not seem to be all that transparent in its practices because they sent an email to us indicating that the reservation was cancelled as of Thursday, July 30 for the total of eight (8) nights that was booked. It never indicated anything about the cancellation penalty being applied in said email. The email arrived in my mother’s inbox as af approximately 2:15 PM EST yesterday. There is something very underhanded about this decision to send a cancellation email with no information about penalties being applied. It gave the impression that the whole reservation was voided with no charges added, when in fact today, they actually did charge a cancellation penalty of one night's stay.
It would have been helpful and a much better option had the hotel been more transparent about this charge as of yesterday (Thursday July 30) when we notified them about my illness and the problem of travelling given this particular circumstance. I am aware of their cancellation policy, but they made it sound as though they needed to review the situation and get back to us today, Friday, July 31. When they did finally contact us, the only thing they did say is that we had been charged the one night cancellation penalty and it was as if the entire medical circumstance explained yesterday (food poisoning) had been disregarded. Not a good experience with customer service whatsoever and not one that I would want to repeat in the future, so this hotel will not be seeing us in the fall when our trip to London is rebooked.
Coppia
UK
Data del commento: 23 lug 2026
Rare peace and quiet and extra special service in central London.
We live in Covent Garden but had an opportunity to stay at One Aldwych so treated ourselves to a Staycation. Our check in experience was very individual and we felt like we were treated very nicely, and shown to our room. A relaxing afternoon at the Health Club with a swim and steam before relaxing in our small but beautifully furnished room with the best air conditioning in London. It was 30C outside but a fabulous 18C in our room which helped us have a wonderful sleep. The in room mini bar and coffee machine was stocked up by the much appreciatedBreakfast at Indigo Restaurant the next morning was relaxed and a lovely event. Great food and menu, and once again personal and individual service that should be celebrated. Each staff member from doorman to Health Club to restaurant and front desk were all excellent. It truly is the kind of place you don't want to tell too many people about in car they spoil the peace and tranquility it offers which in London, and indeed most major cites as so rare and so special.
Risposta dell'hotel
Data del commento: 29 lug 2026
Dear markzz2
Thank you for such a thoughtful review. We’re delighted you chose One Aldwych for your staycation and that our team helped make it feel so special from the moment you arrived.
Your kind words about the personal service from every member of the team mean a great deal and will be shared with everyone. We’re especially pleased we could provide a peaceful retreat in the heart of London, and we hope to welcome you back for another staycation in the future.
Warm regards
Gavin
Thank you for such a thoughtful review. We’re delighted you chose One Aldwych for your staycation and that our team helped make it feel so special from the moment you arrived.
Your kind words about the personal service from every member of the team mean a great deal and will be shared with everyone. We’re especially pleased we could provide a peaceful retreat in the heart of London, and we hope to welcome you back for another staycation in the future.
Warm regards
Gavin
Altro
Data del commento: 22 lug 2026
Guest experiences
Absolutely superb - it always is - every aspect of your hotel is first class thank you very much - see you again soon -Mike & Stephanie Boyce
Risposta dell'hotel
Data del commento: 23 lug 2026
Dear Mr & Mrs Boyce
Thank you so much for your thoughtful review. It means a great deal to us to know that every stay continues to live up to your expectations. Your kind words about the hotel are truly appreciated by the whole team.
We can't wait to see you again soon!
Warm regards
Gavin
Thank you so much for your thoughtful review. It means a great deal to us to know that every stay continues to live up to your expectations. Your kind words about the hotel are truly appreciated by the whole team.
We can't wait to see you again soon!
Warm regards
Gavin
Coppia
Data del commento: 16 lug 2026
Always a fantastic experience at this hotel
It is, as always, a wonderful experience at One Aldwych. The service is top-notch, the rooms are top-notch. Thank you very much for the great upgrade, we had a wonderful view of Waterloo Bridge. The location in lively Covent Garden leaves nothing to be desired.
Risposta dell'hotel
Data del commento: 16 lug 2026
Dear Olaf R
Thank you for your kind words and for choosing One Aldwych once again. We're delighted to hear you had another wonderful stay and that you enjoyed your room upgrade and the beautiful view towards Waterloo Bridge. It's also lovely to know our service and Covent Garden location continue to make your visits so special.
We look forward to welcoming you back again soon!
Warm regards
Gavin
Thank you for your kind words and for choosing One Aldwych once again. We're delighted to hear you had another wonderful stay and that you enjoyed your room upgrade and the beautiful view towards Waterloo Bridge. It's also lovely to know our service and Covent Garden location continue to make your visits so special.
We look forward to welcoming you back again soon!
Warm regards
Gavin
Posizione eccellente
1 Aldwych, Il West End, Londra, WC2B 4BZ, Regno Unito|0,74 km dal centro
Check-in e check-out
Check-in dalle ore:
15:00
Check-out entro le ore:
12:00
Informazioni utili
I bambini sono i benvenuti in questo hotel
da 3 a 17 anni
€ 117 (GBP100) a persona a notte
fino a 2 anni
Gratis
Animali domestici ammessi gratuitamente
Colazione disponibile
Orari colazione
Dalle 06:30 alle 10:30, da lunedì a venerdì, Dalle 07:00 alle 10:00, da sabato a domenica
Please note that extra beds are available for the Suites only. When booking for 5 rooms or more, different policies and additional supplements will apply. You must contact the property prior to arrival regarding these policies. You may be refused check-in if you do not contact the accommodations in advance.
L’hotel accetta i seguenti metodi di pagamento:
One Aldwych: domande frequenti
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