Esplanade Hotel
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In sintesi
Check-in dalle ore: | 15:00 |
|---|---|
Check-out entro le ore: | 11:00 |
Colazione | Colazione disponibile |
Animali | Animali domestici ammessi con un costo aggiuntivo |
Bambini | I bambini sono i benvenuti in questo hotel |
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Esplanade Hotel
Da The Esplanade Hotel sulla spiaggia di Newquay con meno di 10 minuti al volante potrai raggiungere Spiaggia Watergate Bay Beach e Fistral Beach. Questo hotel sulla spiaggia dista 24,5 km da Porto Padstow Harbour e 0,6 km da Pista da Bowling Indoor Bowling Newquay. Grazie ad un'ampia gamma di servizi ricreativi, che includono una piscina coperta e una sauna, il divertimento è assicurato. In questo hotel potrai inoltre contare su il Wi-Fi gratuito, una sala giochi/videogiochi e l'assistenza per la prenotazione di tour e biglietti. Assapora le delizie di Cove Restaurant, uno dei 2 ristoranti disponibili presso un hotel, che propone cucina locale, o chiama il servizio in camera 24 ore su 24. Dissetati con il tuo drink preferito! Presso questa struttura troverai un bar/lounge. La colazione completa è disponibile a pagamento tutti i giorni dalle ore 07:30 alle ore 10:30. Potrai usufruire di un pratico servizio di lavanderia e lavaggio a secco, una reception aperta 24 ore su 24 e deposito bagagli. Il un parcheggio con posti limitati è disponibile in loco. Soggiorna in una delle 90 camere della struttura, complete di TV a schermo piatto. Grazie ad un comodo letto con materasso a doppio strato dormirai sonni tranquilli. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV con canali in digitale è l'ideale per concedersi un po' di svago. Il bagno in camera dispone di combinazione doccia/vasca, set di cortesia gratuiti e asciugacapelli.
Data del commento: 25 ago 2018
Periodo del soggiorno: ago 2018
colazione ottima e abbondante
Data del commento: 6 lug 2026
Periodo del soggiorno: lug 2026
Uncomfortable hotel
We stayed in **Room 118**, located at the back of the hotel, directly next to the kitchen ventilation system. The fan was extremely loud day and night, making it impossible to relax or sleep. I asked Sophie at reception if we could move rooms, but she refused. My husband, our child, and I barely slept for four nights. The hotel should clearly inform guests that this room is next to the kitchen extraction fans and service area before booking.
Although we had a balcony, we couldn't enjoy it because of the constant noise from the ventilation system and hotel staff walking through the service area. On Friday and Saturday evenings, people were smoking cannabis nearby, so we had to keep the balcony door closed.
The bathroom had no hooks or towel rail near the sink, making it inconvenient to dry your hands. The toiletries left my hair feeling greasy and heavy. There was no wine opener in the room, and the bar only had a very basic one to borrow. The bin was tiny, and the carpet had visible dirt.
Our first breakfast experience was very unwelcoming. We were shown to a table but not told how to order, so we had to ask another member of staff. The porridge for our baby arrived extremely hot and watery. Service was slow throughout our stay, and staff rarely checked on guests.
Parking was a nightmare, with very limited spaces. We were lucky to get one for only two days and avoided moving the car because we knew we wouldn't get another space. Street parking nearby was also very busy.
The spa was disappointing. One of the sauna benches was broken, the pool was too cold, and there were no lockers. The hotel floors creaked badly, doors slammed loudly every morning, and we were regularly woken by noise from other floors.
The guest microwave was located in the same tiny room as the laundry facilities, which felt very unhygienic due to the dirty laundry and strong detergent smell. The iron provided was also poor quality and couldn't remove wrinkles from my clothes.
Overall, this hotel did not provide the standard we expected for the price we paid. Poor sleep, poor customer service, disappointing facilities, and a lack of transparency about the room location made this a very frustrating stay. Unfortunately, we would not return or recommend this hotel.
Risposta dell'hotel
Data del commento: 18 lug 2026
Thank you for taking the time to share your feedback.
I am truly sorry to read that your stay did not meet your expectations and that your family holiday was affected in this way. This is certainly not the experience we aim to provide our guests.
I was particularly concerned to read your comments regarding your room and the response you received when you enquired about moving. I would very much like the opportunity to investigate this further, along with the other concerns you have raised, as your experience is not reflective of the standards we strive to deliver.
If you would be willing, I would be grateful if you could contact me directly at manager@esplanadehotelnewquay.co.uk with your booking details. This will allow me to carry out a full investigation and discuss your experience with you personally.
Thank you again for bringing these matters to my attention and I do hope to hear from you soon.
Warm regards,
Claudia
Manager
Data del commento: 11 lug 2026
Periodo del soggiorno: mag 2026
Fabulous stay.
The location is fab being straight across from fistral beach, parking on the other hand is a bit of a nightmare but we found this with Cornwall in general.
The hotel itself is fabulously equipped for families, we particularly appreciated the kids robes in the room and hot chocolate making facilities in the room including marshmallows. These little touches are lovely.
The hotel is well presented although it is safe to say it’s an old building and so expect little issues here and there. Nothing major and nothing worth complaining about.
We did have an issue with the noises of the rooms, we were on the 2nd floor and received a noise complaint one morning. This particularly upset me as we aren’t a noisy family but due to the thin floors, our children walking caused enough for someone to complain. I do understand but at the same time we would 100% not have let them run around as we are respectful to the fact we are in a hotel with many other people staying.
The staff handled this wonderfully, despite me being so upset to even return to the room for fear walking across it could cause an issue again.
We did ask to move rooms but unfortunately they were full.
This is something that needs to be addressed by the hotel as I can see other people have said they have disrupted by it. Perhaps ensure families are placed lower floors if possible? (I’m sure you already do)
We only ate in the restaurant once and it was lovely, it wasn’t busy when we ate there.
Despite this we had an amazing stay, loved the hotel, loved the pool, cinema and play area.
The staff are amazing and super friendly and helpful.
The only issues are what can’t be easily fixed, parking and building quality.
Risposta dell'hotel
Data del commento: 18 lug 2026
Thank you so much for taking the time to share your lovely review.
I am delighted to hear that you and your family had such a fabulous stay with us and enjoyed our location, family facilities, restaurant and of course, the little touches in the room. It is wonderful to know these helped make your stay extra special.
Thank you also for your kind words about our team. I will be sure to pass on your comments, as they will be delighted to know they made such a positive impression.
I am sorry that you experienced some noise during your stay. Whilst we do our very best to allocate rooms with families in mind whenever possible, this is not always achievable during busy periods. I am pleased our team were able to support you and we really appreciate your understanding.
Thank you once again for your thoughtful feedback. We hope to have the pleasure of welcoming you and your family back to The Esplanade again soon.
Warm regards,
Claudia
Manager
Data del commento: 16 lug 2026
Beautiful but not the most peaceful
Risposta dell'hotel
Data del commento: 18 lug 2026
Thank you for taking the time to share your feedback.
I am pleased to hear you enjoyed our beautiful location, pool facilities, and found your room comfortable and well presented.
I am sorry to hear that parts of your stay were not as relaxing as you had hoped. Had we been aware of the difficulties you experienced during your visit, I would have really appreciated the opportunity to look into these concerns at the time and see what we could do to make your stay more comfortable.
We always want our guests to feel able to speak with us during their stay so that we have the chance to help and put things right wherever possible.
I would be grateful if you would contact me directly at manager@esplanadehotelnewquay.co.uk with your booking details, as I would like the opportunity to understand your experience further.
Thank you again for your feedback and I hope to hear from you.
Warm regards,
Claudia
Manager
Data del commento: 7 lug 2026
Periodo del soggiorno: giu 2026
A trip to Cornwall
Very pleasant helpful staff & food good.
Only issues were, when a voach party were staying, we needed to wait 1 hour for a table at dinner, and had to move rooms due to v noisy air con unit / fan just out of our window.
Staff sorted it out & new room much better.
Risposta dell'hotel
Data del commento: 18 lug 2026
Thank you for taking the time to share your feedback.
I am delighted to hear you enjoyed your stay and that our team and food made such a positive impression.
Whilst I'm sorry that you experienced a delay during one evening's dinner service and that your initial room was not quite right for you, I am pleased our team were able to resolve the matter promptly and ensure the rest of your stay was more comfortable.
Thank you once again for your kind comments. We hope to have the pleasure of welcoming you back to The Esplanade in the future.
Warm regards,
Claudia
Manager
Posizione eccellente
Fistral Beach, Newquay, TR7 1PS, Regno Unito|1,91 km dal centro
Check-in e check-out
Check-in dalle ore:
15:00
Check-out entro le ore:
11:00
Informazioni utili
I bambini sono i benvenuti in questo hotel
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.
Per ricevere informazioni sull'aggiunta di una culla, contatta l'hotel.
Animali domestici ammessi con un costo aggiuntivo
Colazione disponibile
Prezzo colazione
€ 30 (circa 25 GBP) a persona
Orari colazione
Dalle 07:30 alle 10:30, da lunedì a domenica
Cash