Mercure Belgrade Excelsior
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In sintesi
Check-in dalle ore: | 15:00 |
|---|---|
Check-out entro le ore: | 12:00 |
Colazione | Colazione disponibile |
Animali | Animali domestici ammessi con un costo aggiuntivo |
Bambini | I bambini sono i benvenuti in questo hotel |
Servizi
Wi-Fi
Aria condizionata
Navetta per l'aeroporto
Reception 24h
Ristorante
Non fumatori
Scopri di più su Mercure Belgrade Excelsior
Mercure Belgrade Excelsior
Il Mercure Belgrade Excelsior Hotel sorge nel cuore del centro della città, proprio di fronte al Municipio e al Palazzo del Parlamento.
Recensioni di 
Viaggiatore solitario
Data del commento: 12 ago 2026
Excellent stay. Recommended.
Hotel located in an excellent area. Renovated and spacious rooms. Comfortable bed. The bathroom is a bit small. Average breakfast. For a 4-star Mercure hotel, I expected something more. For example, there were only two pillows on the bed. I still give it 5 stars for the rate paid and therefore an excellent quality/price ratio.
Risposta dell'hotel
Data del commento: 13 ago 2026
Dear Michele,
Thank you for sharing your experience with us and for your thoughtful feedback. We are pleased to know that you enjoyed our excellent location, spacious renovated rooms and the comfort of your bed.
Our reception team is always available to assist with any individual request and help make your stay as comfortable as possible.
We truly appreciate your positive assessment of the overall quality of your stay and the value you found in choosing Mercure Belgrade Excelsior.
It was a pleasure having you with us, and we hope to have the opportunity to welcome you back in the future.
Kind regards,
Your Mercure Belgrade Excelsior Team
Thank you for sharing your experience with us and for your thoughtful feedback. We are pleased to know that you enjoyed our excellent location, spacious renovated rooms and the comfort of your bed.
Our reception team is always available to assist with any individual request and help make your stay as comfortable as possible.
We truly appreciate your positive assessment of the overall quality of your stay and the value you found in choosing Mercure Belgrade Excelsior.
It was a pleasure having you with us, and we hope to have the opportunity to welcome you back in the future.
Kind regards,
Your Mercure Belgrade Excelsior Team
Viaggiatore di affari
Data del commento: 23 giu 2026
Periodo del soggiorno: giu 2026
Cosy hotel with perfect service
Everything worked perfectly well since booking. My doubts were all cleared before my arrival. All staff very kind. Wonderful room with upgrade that was a blessing for a tiring business trip. Very well located, impeccable facilities and a luxury air that gives a charm in the trip. Comfortable bed, everything functional and a perfect breakfast for those who need to be well out of the house. I will definitely come back one day and highly recommend. Congratulations to the entire Mercure Excelsior team. Very professional!
Risposta dell'hotel
Data del commento: 29 giu 2026
Dear Rodrigo,
Thank you very much for your wonderful review and for taking the time to share your experience with us.
We are delighted to know that everything met your expectations, from the booking process to your departure. It is especially rewarding to hear that our team was able to assist you before your arrival, that you enjoyed the room upgrade, and that our facilities, breakfast, and location contributed to making your business trip more comfortable.
Your kind words about the professionalism and hospitality of our staff mean a great deal to all of us. We will be sure to share your compliments with the entire Mercure Excelsior team.
It was our pleasure to welcome you, and we truly look forward to hosting you again on your next visit.
Warm regards,
Your Mercure Belgrade Excelsior Team
Thank you very much for your wonderful review and for taking the time to share your experience with us.
We are delighted to know that everything met your expectations, from the booking process to your departure. It is especially rewarding to hear that our team was able to assist you before your arrival, that you enjoyed the room upgrade, and that our facilities, breakfast, and location contributed to making your business trip more comfortable.
Your kind words about the professionalism and hospitality of our staff mean a great deal to all of us. We will be sure to share your compliments with the entire Mercure Excelsior team.
It was our pleasure to welcome you, and we truly look forward to hosting you again on your next visit.
Warm regards,
Your Mercure Belgrade Excelsior Team
Viaggiatore anonimo
Data del commento: 3 giu 2026
Periodo del soggiorno: mag 2026
Only thing missing is a ramp, from reception to the lift there’s a staircase with about 7-8 steps so you have to carry your suitcases
Viaggiatore anonimo
Data del commento: 2 giu 2026
Periodo del soggiorno: mag 2026
My stay at the Mercure hotel was very nice; the location is excellent, walking distance to the cool area with all the restaurants and places of interest. The breakfast had a great variety and was plentiful.
Viaggiatore solitario
DE
Data del commento: 10 mag 2026
Periodo del soggiorno: mag 2026
Disappointing
I stayed for three nights at the Mercure Belgrade Excelsior. Apart from the location, this was one of the very much disappointing Mercure experiences I have had. I have probably stayed in more than 50 Mercure hotels worldwide, and this property sadly ranks among the worst.
Before my stay, I explicitly contacted the hotel by email and requested a quiet room on a higher floor. I even received a long and friendly confirmation that this request would of course be taken into account.
Due to my Accor status, I then received an upgrade to a “Junior Suite with Park View,” for which I was of course grateful at first. However, what the hotel conveniently does not mention on their website is the massive five-lane main road between the hotel and the park. Calling this a “park view” is highly misleading — it is essentially a view of a heavily trafficked city-highway. What made this especially absurd was that, despite my prior request for a quiet high-floor room, the hotel assigned me one of the few rooms directly facing this extremely busy road — and on a relatively low floor. The room was unbelievably loud, to the point that sleeping properly was almost impossible. I therefore complained at reception and ultimately had to change rooms from the second night onward. The replacement room was no longer an upgrade. In other words, the “upgrade” effectively resulted in one night in an unusably loud room, followed by two nights in a standard room category.
To be fair, the practical problem itself was solved in a professional manner the next day with the room change. However, the way the reception handled the situation the day before was so unnecessarily arrogant, dismissive, and customer-unfriendly that, combined with the many other deficiencies of the hotel, I ultimately decided that this experience deserved a detailed review.
The hotel overall feels much more like a low-budget group-tour hotel focused on bus tourists than an international 4-star Accor property. Breakfast was closer to a 2-star standard: limited selection, unbelievably loud because of bus groups, and not even basic things like saucers for coffee cups were available unless guests specifically asked for them.
The hotel also has only one extremely small elevator with space for maybe two people with luggage. When buses arrive, chaos is inevitable. I even saw elderly guests carrying suitcases down the narrow stairs from the fifth floor because using the lift was unrealistic. It honestly looked very, very dangerous.
The rooms are worn out and poorly equipped: no luggage rack, soft worn mattresses, thin towels, cheap toilet paper, no paper tissues in the bathroom, no complimentary water, and an espresso machine with exactly one capsule — something I have never seen anywhere else in the world. The minibar water costs around 3 EUR for a small bottle. Exactly the same brand of water sells for 45 cents in the supermarket next door.
Another absurd detail was the tiny television, which was strangely hidden behind a cabinet near the entrance area. You could barely see it from the bed, and certainly not from the desk or the chairs. The entire room layout felt poorly thought out and impractical.
The minibar policy in the Junior Suite was also bizarre. Because of the complimentary upgrade, I appreciated the minibar inclusion for the first night. However, if I had actually paid the significantly higher Junior Suite rate, I would seriously question why the minibar is included only once despite paying the same room rate every night. Should guests book three separate one-night stays just to receive the same minibar inclusion every evening?
The reception experience, however, was by far the worst part of the stay. I have rarely encountered such an arrogant, dismissive, and unfriendly employee in an Accor hotel, especially someone carrying the title “Front Office Supervisor.”
Instead of listening professionally and trying to solve the issue, the entire interaction immediately became defensive, aggressive and confrontational. The tone was condescending from the beginning, and there was absolutely no sense of customer orientation, hospitality, or professionalism. At one point, I was even told that all rooms were “soundproofed” — which, considering the extreme traffic noise in the room, was honestly almost absurd. Making such claims instead of acknowledging obvious problems comes across as unserious and unprofessional.
Rather than acknowledging shortcomings or attempting to find solutions, the attitude conveyed was essentially that guest complaints were an annoyance.
The hotel is focused on bus tourists, but experienced Accor guests immediately notice whether staff are used to dealing with frequent travelers and status customers. Here, the impression was exactly the opposite. The hotel seemed entirely unaccustomed to dealing with individual travelers who spend many nights per year in hotels and therefore expect a certain minimum level of professionalism, service culture, and customer care.
All of these shortcomings — the noise, the poor room layout, the cost-cutting, the weak breakfast, and the dismissive service attitude — are things experienced business travelers simply would not accept. For short-stay bus tourists, however, many of these details probably do not matter or are not even noticed. That seems to be exactly the clientele this hotel is optimized for.
I ultimately had to escalate the situation before I was finally treated with the level of professionalism and respect one should normally expect at a Mercure hotel. That should simply never be necessary in an international 4-star brand hotel.
This hotel may work for undemanding bus tourism, but it does not meet the standards expected from a Mercure hotel.
Before my stay, I explicitly contacted the hotel by email and requested a quiet room on a higher floor. I even received a long and friendly confirmation that this request would of course be taken into account.
Due to my Accor status, I then received an upgrade to a “Junior Suite with Park View,” for which I was of course grateful at first. However, what the hotel conveniently does not mention on their website is the massive five-lane main road between the hotel and the park. Calling this a “park view” is highly misleading — it is essentially a view of a heavily trafficked city-highway. What made this especially absurd was that, despite my prior request for a quiet high-floor room, the hotel assigned me one of the few rooms directly facing this extremely busy road — and on a relatively low floor. The room was unbelievably loud, to the point that sleeping properly was almost impossible. I therefore complained at reception and ultimately had to change rooms from the second night onward. The replacement room was no longer an upgrade. In other words, the “upgrade” effectively resulted in one night in an unusably loud room, followed by two nights in a standard room category.
To be fair, the practical problem itself was solved in a professional manner the next day with the room change. However, the way the reception handled the situation the day before was so unnecessarily arrogant, dismissive, and customer-unfriendly that, combined with the many other deficiencies of the hotel, I ultimately decided that this experience deserved a detailed review.
The hotel overall feels much more like a low-budget group-tour hotel focused on bus tourists than an international 4-star Accor property. Breakfast was closer to a 2-star standard: limited selection, unbelievably loud because of bus groups, and not even basic things like saucers for coffee cups were available unless guests specifically asked for them.
The hotel also has only one extremely small elevator with space for maybe two people with luggage. When buses arrive, chaos is inevitable. I even saw elderly guests carrying suitcases down the narrow stairs from the fifth floor because using the lift was unrealistic. It honestly looked very, very dangerous.
The rooms are worn out and poorly equipped: no luggage rack, soft worn mattresses, thin towels, cheap toilet paper, no paper tissues in the bathroom, no complimentary water, and an espresso machine with exactly one capsule — something I have never seen anywhere else in the world. The minibar water costs around 3 EUR for a small bottle. Exactly the same brand of water sells for 45 cents in the supermarket next door.
Another absurd detail was the tiny television, which was strangely hidden behind a cabinet near the entrance area. You could barely see it from the bed, and certainly not from the desk or the chairs. The entire room layout felt poorly thought out and impractical.
The minibar policy in the Junior Suite was also bizarre. Because of the complimentary upgrade, I appreciated the minibar inclusion for the first night. However, if I had actually paid the significantly higher Junior Suite rate, I would seriously question why the minibar is included only once despite paying the same room rate every night. Should guests book three separate one-night stays just to receive the same minibar inclusion every evening?
The reception experience, however, was by far the worst part of the stay. I have rarely encountered such an arrogant, dismissive, and unfriendly employee in an Accor hotel, especially someone carrying the title “Front Office Supervisor.”
Instead of listening professionally and trying to solve the issue, the entire interaction immediately became defensive, aggressive and confrontational. The tone was condescending from the beginning, and there was absolutely no sense of customer orientation, hospitality, or professionalism. At one point, I was even told that all rooms were “soundproofed” — which, considering the extreme traffic noise in the room, was honestly almost absurd. Making such claims instead of acknowledging obvious problems comes across as unserious and unprofessional.
Rather than acknowledging shortcomings or attempting to find solutions, the attitude conveyed was essentially that guest complaints were an annoyance.
The hotel is focused on bus tourists, but experienced Accor guests immediately notice whether staff are used to dealing with frequent travelers and status customers. Here, the impression was exactly the opposite. The hotel seemed entirely unaccustomed to dealing with individual travelers who spend many nights per year in hotels and therefore expect a certain minimum level of professionalism, service culture, and customer care.
All of these shortcomings — the noise, the poor room layout, the cost-cutting, the weak breakfast, and the dismissive service attitude — are things experienced business travelers simply would not accept. For short-stay bus tourists, however, many of these details probably do not matter or are not even noticed. That seems to be exactly the clientele this hotel is optimized for.
I ultimately had to escalate the situation before I was finally treated with the level of professionalism and respect one should normally expect at a Mercure hotel. That should simply never be necessary in an international 4-star brand hotel.
This hotel may work for undemanding bus tourism, but it does not meet the standards expected from a Mercure hotel.
Risposta dell'hotel
Data del commento: 15 mag 2026
Dear Carstens_Welt,
Thank you for taking the time to share your feedback.
While we regret that your stay did not meet your personal expectations, we must respectfully note that several statements presented in your review do not accurately reflect the actual circumstances of your stay, nor the standards of service consistently recognized by the vast majority of our guests and valued loyalty members.
Throughout your stay, our team made every reasonable effort to address your concerns in a professional and courteous manner. However, we also believe that mutual respect and constructive communication are essential in every guest interaction.
We remain proud of the consistently positive feedback and high ratings our hotel receives across official review platforms, reflecting the level of service and hospitality our team strives to deliver every day.
We appreciate your feedback and wish you all the best in your future travels.
Kind regards,
Mercure Belgrade Excelsior Team
Thank you for taking the time to share your feedback.
While we regret that your stay did not meet your personal expectations, we must respectfully note that several statements presented in your review do not accurately reflect the actual circumstances of your stay, nor the standards of service consistently recognized by the vast majority of our guests and valued loyalty members.
Throughout your stay, our team made every reasonable effort to address your concerns in a professional and courteous manner. However, we also believe that mutual respect and constructive communication are essential in every guest interaction.
We remain proud of the consistently positive feedback and high ratings our hotel receives across official review platforms, reflecting the level of service and hospitality our team strives to deliver every day.
We appreciate your feedback and wish you all the best in your future travels.
Kind regards,
Mercure Belgrade Excelsior Team
Posizione eccellente
Kneza Miloša 5, Belgrado, 11000, Serbia|1,12 km dal centro
Check-in e check-out
Check-in dalle ore:
15:00
Check-out entro le ore:
12:00
Informazioni utili
I bambini sono i benvenuti in questo hotel
Tutte le età
€ 25 a persona a notte
fino a 6 anni
Gratis
Animali domestici ammessi con un costo aggiuntivo
Colazione disponibile
Opzioni colazione
Colazione occidentale, Colazione continentale
Prezzo colazione
€ 15 a persona
Orari colazione
Dalle 07:00 alle 11:00, da sabato a domenica, Dalle 07:00 alle 10:00, da lunedì a venerdì
Al check-in gli ospiti devono esibire un documento d'identità con foto e una carta di credito. Siete pregati di notare che le Richieste Speciali sono soggette a disponibilità, e potrebbero comportare l'addebito di un supplemento. In risposta al Coronavirus (COVID-19) questa struttura ha adottato misure extra di sicurezza e igiene. I servizi di ristorazione e somministrazione di bevande in questa struttura potrebbero essere limitati o sospesi a causa del Coronavirus (COVID-19). A causa del Coronavirus (COVID-19) questa struttura sta adottando misure per proteggere la salute degli ospiti e dello staff. Pertanto, alcuni servizi potrebbero essere ridotti o non disponibili, così come le dotazioni. A causa del Coronavirus (COVID-19) è obbligatorio indossare la mascherina in tutte le aree comuni interne.
L’hotel accetta i seguenti metodi di pagamento:
Cash
Mercure Belgrade Excelsior: domande frequenti
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