Fuster Apartments by Aspasios
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In sintesi
Check-in dalle ore: | 16:00 |
|---|---|
Check-out entro le ore: | 11:00 |
Animali | Animali domestici non ammessi |
Servizi
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Fuster Apartments by Aspasios
Scegliendo di alloggiare in Fuster Apartments By Aspasios di Barcellona (Eixample), ti troverai a pochi passi da Casa Llopis Bofill e Chiesa e Convento dei Salesiani. Questo appartamento si trova a 0,3 km da Palazzo Macaya e 0,6 km da Mercat de la Concepció. Avrai a disposizone utili servizi come il Wi-Fi gratuito e servizi di concierge. Regalati un soggiorno indimenticabile in una delle 10 camere con stile personalizzato della struttura, dotate di cucina con frigorifero con congelatore e forno. La TV a schermo piatto con canali in digitale è l'ideale per concedersi un po' di svago, mentre il Wi-Fi gratuito ti consente di restare in contatto con il mondo. I comfort includono casseforti e microonde, mentre le pulizie sono eseguite una volta a soggiorno.
Data del commento: 11 gen 2026
Periodo del soggiorno: gen 2026
Great Apartment
Risposta dell'hotel
Data del commento: 19 gen 2026
Thank you very much for your kind review. We are delighted to hear that you loved the apartment and appreciated its cleanliness, great location near metro and bus stops, and the quieter, more residential atmosphere with authentic markets and shops.
It’s also wonderful to know that our team was helpful and able to assist you with booking a taxi for your early airport transfer. We appreciate your comment regarding the kitchen supplies, and your feedback helps us continue improving the guest experience.
Thank you again for sharing your experience, and we hope to welcome you back in the future.
Best Regards,
The Aspasios Team
Data del commento: 20 gen 2026
Periodo del soggiorno: gen 2026
Disappointing hotel experience
Despite my situation, the hotel refused any cooperation whatsoever and provided zero refund. I am extremely disappointed that they chose to impose the entire financial loss on me rather than showing any flexibility or understanding during a force majeure situation. This complete lack of customer care and refusal to work toward a fair solution is unacceptable. I strongly advise future guests to reconsider booking here, as you will receive no support if unforeseen circumstances arise.
Risposta dell'hotel
Data del commento: 23 gen 2026
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the frustration and disappointment you felt regarding your reservation, and we fully understand how stressful and upsetting unexpected travel disruptions can be.
At Aspasios, we consider ourselves a very human and understanding company when it comes to force majeure situations. We have well-established procedures in place, and each case is reviewed carefully and individually. This situation was no exception and was evaluated with attention and care.
On the day of your scheduled arrival, you contacted us from Netherlands to inform us that your flight had been cancelled and that, according to the information available to you at that time, there were no flights to Barcelona until the following day. As part of our responsibility, we reviewed this information and were able to verify that alternative flights to Barcelona were available, including options later that same day. We shared this information with you, along with the applicable cancellation policy for your reservation.
According to our cancellation policy, requests made outside the permitted cancellation window — particularly on the day of arrival — are non-refundable. While our exception guidelines do allow flexibility in certain cases, and we have granted refunds in other situations where circumstances were fully justified and documented, in this instance we did not consider it a force majeure case eligible for a refund without charges, as travel alternatives were available and arrival was still possible. During our conversation, you also mentioned that you could arrive the following day but preferred not to do so.
At the time, we clearly explained the non-refundable nature of the reservation, and you expressed understanding of this policy during the call. For this reason, we were surprised to read your later review and are sorry that your perception of the situation has changed.
We genuinely regret that your experience did not meet your expectations and that we were unable to reach a solution that felt fair to you. Your feedback is important to us, and we will continue striving to balance empathy, flexibility, and transparency while applying our policies consistently.
Kind regards,
The Aspasios Team
Data del commento: 20 dic 2025
Periodo del soggiorno: dic 2025
Data del commento: 15 nov 2025
Periodo del soggiorno: nov 2025
Data del commento: 27 mar 2026
Periodo del soggiorno: feb 2026
Posizione eccellente
Carrer de València, 358, Eixample, Barcellona, 08009, Spagna|1,09 km dal centro
Check-in e check-out
Check-in dalle ore:
16:00
Check-out entro le ore:
11:00
Informazioni utili
Animali domestici non ammessi
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.