Room Casa Gracia
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In sintesi
Check-in dalle ore: | 15:00 |
|---|---|
Check-out entro le ore: | 11:00 |
Colazione | Colazione disponibile |
Animali | Animali domestici non ammessi |
Bambini | I bambini sono i benvenuti in questo hotel |
Servizi
Scopri di più su Room Casa Gracia
Room Casa Gracia
Se alloggi presso Room Casa Gracia, ti troverai nel centro di Barcellona, a pochi passi da Passeig de Gràcia e 4 minuti a piedi da Rambla de Catalunya. Questo ostello si trova a 0,3 km da Casa Milà e 0,8 km da Casa Batlló. Avrai a disposizione una terrazza da dove ammirare il paesaggio, nonché il Wi-Fi gratuito e servizi di concierge. In questo ostello potrai inoltre contare su una sala giochi/videogiochi, un'area soggiorno in comune e una sala rinfreschi. La colazione a buffet è disponibile a pagamento tutti i giorni dalle ore 08:00 alle ore 11:00. Potrai usufruire di accesso gratuito a Internet via cavo, una postazione PC e una reception aperta 24 ore su 24. Nelle 146 camere con aria condizionata della struttura ti sentirai come a casa. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo. I bagni dispongono di doccia e asciugacapelli.
Data del commento: 5 ago 2026
Very Disappointing Stay
First, the room we received did not match the photos shown at the time of booking. The pictures showed a larger room with a desk, a chair, and two separate beds. Instead, we were given a much smaller room with one double bed and no desk or chair. When we asked about this at reception, we were told that “these are just photos,” which is not an acceptable response when guests book based on the advertised room images.
Second, the room was extremely noisy. The noise was not coming from the street but from inside the hotel. We could constantly hear loud footsteps and what sounded like people stomping or jumping above us. It was impossible to relax or rest comfortably.
We asked to be moved to another room, but our request was refused. Instead of trying to solve the problem, the receptionist argued that we had checked in at 3:00 PM and only came to complain around 8:30 PM. This argument made no sense because we checked in, left our luggage, went out to explore the city, and only discovered the problems when we returned to the hotel. We reported them immediately after noticing them.
The condition of the room was also disappointing. The doors and walls were dirty and showed clear signs of wear. There were black stains in the shower that looked like black mold, making the bathroom feel poorly maintained and unclean.
Overall, the biggest disappointment was not only the room itself but also the way our concerns were handled. Instead of trying to help or offer an alternative, the staff dismissed our complaints. Based on this experience, I would not choose this hotel again.
Data del commento: 30 mag 2026
Periodo del soggiorno: mag 2026
My experience with Trip.com and Room Casa Gracia, Barcelona. I booked a stay at Room Casa Gracia through Trip.com for M
I booked a stay at Room Casa Gracia through Trip.com for May 29 to June 8.
One of the main reasons I made this reservation was because I selected what appeared to be a free cancellation option. However, shortly after completing the booking, the reservation status changed and became non-refundable. Had the booking been clearly presented as non-refundable from the beginning, I would not have proceeded with the reservation.
Unfortunately, after reviewing my travel documents, I discovered that my Schengen visa expires before the end of my stay, making it legally impossible for me to complete the trip.
As soon as I became aware of this issue, I contacted Trip.com and requested a cancellation. Despite multiple requests, negotiations, and escalations, my refund request was denied.
Throughout the process, I was repeatedly referred between Trip.com and the hotel. The hotel indicated that booking conditions displayed on the platform are managed by Trip.com, while Trip.com stated that the final refund decision belongs to the hotel. As a customer, I found myself caught between two parties, each pointing to the other.
I provided all supporting information, explained my situation in detail, and acted in good faith at every stage. My case was escalated to management, but I was ultimately informed that no refund would be granted.
I respect cancellation policies, but I believe exceptional circumstances should be considered when a traveler is legally unable to undertake a trip and will not use the service paid for.
I am sharing my experience so that other travelers understand the importance of carefully reviewing all booking conditions and keeping records of every step of the booking process.
I remain disappointed by the outcome and had hoped for a more customer-focused, fair, and compassionate resolution.
— GAMI GANNIGGIA KOURICHI
Data del commento: 29 lug 2026
Bed bugs all over the room
I booked this Hostel for 2 nights but I have to leave next day I won't able to sleep all night because of Bed Bugs
• crawling all over my body and bed
I informed Hostel Management they told me they can't change my room either
stay same room or
leave that's how they treat paying customers also one of staff was not friendly all the best I thought
informed you guys so I did bye ..
Rooms: 1
Service: 1
Location: 4
Data del commento: 20 lug 2026
Scam – avoid this place!
The apartment was dirty, dark, and nothing like the advertised photos. The terrace had a smashed vase, the “beds” were folding beds instead of proper beds with thick mattresses as advertised, there were bugs in the bathroom, and the shower glass was broken and replaced with a curtain, and the bathroom locks were not working.
This is false advertising. You pay for one apartment and receive something completely different. Do not waste your money - I would never stay here again.
Data del commento: 13 lug 2026
Air conditioning problem.
On the first day, I sent a message via WhatsApp and they couldn’t fix the problem at that time (only the next morning). Last night, I sent a new message asking them to arrange the air conditioning or change my room because it was even warmer than the other night - and I had no solution or answer.
As in the contracted ad (by Booking) was informed that the room would have air-conditioned, I requested the refund of the two nights (or some kind of resolution on their part), because I could not sleep due to the heat and because the service offered did not correspond to what was described in the ad, but they just returned to me apologizing and saying that they would "go back with the solution soon" - that 20 days ago, and so far nothing.
Posizione eccellente
Passeig de Gracia, 116 Bis, Gràcia, Barcellona, 08008, Spagna|1,37 km dal centro
Check-in e check-out
Check-in dalle ore:
15:00
Check-out entro le ore:
11:00
Informazioni utili
I bambini sono i benvenuti in questo hotel
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.
Per ricevere informazioni sull'aggiunta di una culla, contatta l'hotel.
Animali domestici non ammessi
Colazione disponibile
Prezzo colazione
€ 13 a persona
Orari colazione
Dalle 08:00 alle 11:00, da lunedì a domenica
Cash