Maspalomas Lago Canary Sunset
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In sintesi
Check-in dalle ore: | 14:00 |
|---|---|
Check-out entro le ore: | 10:00 |
Animali | Animali domestici ammessi gratuitamente |
Bambini | I bambini sono i benvenuti in questo hotel |
Servizi
Parcheggio
Aria condizionata
Navetta per l'aeroporto
Piscina
Ristorante
Non fumatori
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Maspalomas Lago Canary Sunset
Il Maspalomas Lake Canary Sunset offre sistemazioni all'interno di un moderno complesso di bungalow nel cuore di Maspalomas. Situata a 500 m dall'Holiday World, la struttura vanta aree giardino e una piscina.
Recensioni di 
Viaggiatore in famiglia
Data del commento: 31 ott 2025
Periodo del soggiorno: ott 2025
Happy Family :)
Perfect Family Holiday!
We had a wonderful stay at Maspalomas Canary Sunset with our kids. The bungalows are spacious, clean, and well equipped, and the pool area is just perfect for families. Our children loved the playground and the safe environment — we could truly relax while they had fun.
The staff were very friendly and always ready to help. The location is great too — quiet and peaceful, yet close to shops, restaurants, and the beach.
We definitely recommend this place for families looking for a relaxing and sunny holiday in Gran Canaria. We’ll be back for sure! ☀️️
Hotel is renovating now, so it is changin a lot :)
We had a wonderful stay at Maspalomas Canary Sunset with our kids. The bungalows are spacious, clean, and well equipped, and the pool area is just perfect for families. Our children loved the playground and the safe environment — we could truly relax while they had fun.
The staff were very friendly and always ready to help. The location is great too — quiet and peaceful, yet close to shops, restaurants, and the beach.
We definitely recommend this place for families looking for a relaxing and sunny holiday in Gran Canaria. We’ll be back for sure! ☀️️
Hotel is renovating now, so it is changin a lot :)
Viaggiatore in famiglia
Data del commento: 22 apr 2026
Periodo del soggiorno: apr 2026
You must avoid it. Slums and dishonesty
A horrible experience because of the dirt, and the dilapidation of the place. There are cockroaches and some even say there are bedbugs. Nauseating smells. Cigarettes thrown all over the floor in the residence. Pool staff screaming at guests. The reception and the owner obviously refuse any refund and are even threatening. To flee
Coppia
Data del commento: 15 lug 2026
Terrible
Very disappointing 6-day stay due to the lack of basic services, maintenance management, and problems with the security deposit. I am detailing the objective facts of my experience so that other travelers are warned:
Nonexistent cleaning and hygiene during the stay: In 6 days of lodging, there was no towel change or cleaning service. The establishment's policy forces the guest to take care of taking out the trash and to go personally to reception carrying the dirty towels if they want a replacement, something unacceptable for a tourist complex.
Unresolved wasp infestation: The adjacent bungalow had an active wasp hive that constantly invaded our terrace. The administration's response was to wash their hands of it, claiming that the neighboring bungalow was private, ignoring the obvious safety risk and the lack of habitability this created in ours.
Poor maintenance and rudeness: The apartment's drying rack was completely broken upon our arrival. I had to request a new one at reception up to 5 times. When they finally brought it, the staff's treatment was inappropriate. (Note to management: Save yourselves from responding by claiming that I broke the drying rack, as you usually do to evade your responsibility; the object was already unusable from the first minute of my arrival).
Irregular retention of security deposit: They require a €100 security deposit payment by card. Despite leaving the bungalow in perfect condition, the establishment never performed the manual release procedure. After consulting directly with my bank, they confirmed that there was no refund order on their part, and I had to wait for the temporary hold from my bank to expire on its own after the corresponding days had passed.
I do not recommend this accommodation. The lack of maintenance, the zero customer service, and the handling of the deposits leave much to be desired.
Nonexistent cleaning and hygiene during the stay: In 6 days of lodging, there was no towel change or cleaning service. The establishment's policy forces the guest to take care of taking out the trash and to go personally to reception carrying the dirty towels if they want a replacement, something unacceptable for a tourist complex.
Unresolved wasp infestation: The adjacent bungalow had an active wasp hive that constantly invaded our terrace. The administration's response was to wash their hands of it, claiming that the neighboring bungalow was private, ignoring the obvious safety risk and the lack of habitability this created in ours.
Poor maintenance and rudeness: The apartment's drying rack was completely broken upon our arrival. I had to request a new one at reception up to 5 times. When they finally brought it, the staff's treatment was inappropriate. (Note to management: Save yourselves from responding by claiming that I broke the drying rack, as you usually do to evade your responsibility; the object was already unusable from the first minute of my arrival).
Irregular retention of security deposit: They require a €100 security deposit payment by card. Despite leaving the bungalow in perfect condition, the establishment never performed the manual release procedure. After consulting directly with my bank, they confirmed that there was no refund order on their part, and I had to wait for the temporary hold from my bank to expire on its own after the corresponding days had passed.
I do not recommend this accommodation. The lack of maintenance, the zero customer service, and the handling of the deposits leave much to be desired.
Viaggiatore in gruppo
Data del commento: 14 giu 2026
Periodo del soggiorno: giu 2026
Disappointment
A shame, the bungalows were in terrible condition and dirty, with continuous arguments at the pools, definitely not to repeat...
Viaggiatore in gruppo
Data del commento: 19 mar 2026
Periodo del soggiorno: mar 2026
Weekly trip
Our stay at this hotel was unfortunately below expectations. The overall condition of the room was worn and did not match the presentation in the photos. Cleanliness was a significant issue: the room was dusty, the refrigerator had not been cleaned after previous guests, and several kitchen and bathroom drawers and cabinets were also unclean.
Service levels were inadequate. Despite requesting additional pillows and some basic kitchen items, these were never provided, and it required repeated follow‑ups to receive any form of assistance. Throughout our entire week-long stay, no cleaning or towel replacement was carried out.
Although the online check‑in process was smooth, the information provided upon arrival was insufficient. Key details—such as the restaurant being closed on Sundays and Mondays, or that the gate code would be changed during our stay—were not communicated. As a result, we found ourselves locked out of the property with the reception already closed. Basic instructions on waste disposal were also missing, leaving us to rely on other guests for guidance.
Despite these shortcomings, the hotel does have potential. The pool area was well maintained, and the restaurant staff provided a pleasant experience.
Service levels were inadequate. Despite requesting additional pillows and some basic kitchen items, these were never provided, and it required repeated follow‑ups to receive any form of assistance. Throughout our entire week-long stay, no cleaning or towel replacement was carried out.
Although the online check‑in process was smooth, the information provided upon arrival was insufficient. Key details—such as the restaurant being closed on Sundays and Mondays, or that the gate code would be changed during our stay—were not communicated. As a result, we found ourselves locked out of the property with the reception already closed. Basic instructions on waste disposal were also missing, leaving us to rely on other guests for guidance.
Despite these shortcomings, the hotel does have potential. The pool area was well maintained, and the restaurant staff provided a pleasant experience.
Posizione
Av. Touroperador Kuoni, 25, Campo Internacional, 35100, Spagna|0,91 km dal centro
Check-in e check-out
Check-in dalle ore:
14:00
Check-out entro le ore:
10:00
Informazioni utili
I bambini sono i benvenuti in questo hotel
Tutte le età
€ 15 a persona a notte
Per ricevere informazioni sull'aggiunta di una culla, contatta l'hotel.
Animali domestici ammessi gratuitamente
La struttura non è disponibile per feste di addio al nubilato/celibato o simili. Siete pregati di comunicare in anticipo a Maspalomas Lago Canary Sunset l'orario in cui prevedete di arrivare. Potrete inserire questa informazione nella sezione Richieste Speciali al momento della prenotazione, o contattare la struttura utilizzando i recapiti riportati nella conferma della prenotazione. Al check-in gli ospiti devono esibire un documento d'identità con foto e una carta di credito. Siete pregati di notare che le Richieste Speciali sono soggette a disponibilità, e potrebbero comportare l'addebito di un supplemento. A causa del Coronavirus (COVID-19) è obbligatorio indossare la mascherina in tutte le aree comuni interne. In conformità con le indicazioni del governo per ridurre la diffusione del Coronavirus (COVID-19), questa struttura potrebbe richiedere documentazione aggiuntiva che attesti l'identità, l'itinerario di viaggio e altre informazioni rilevanti, durante il periodo di validità di tali direttive. È richiesto un deposito cauzionale di EUR 100 all'arrivo. Dovrai pagarlo con la carta di credito. Dovresti ricevere il rimborso al momento del check-out. Il deposito ti sarà rimborsato per intero sulla carta di credito dopo una verifica dello stato dell'alloggio. • Allows access to or accommodates unregistered persons within the property • Receives visits from non-registered guests without prior authorization from reception
Si prega di notare che, ai sensi del regio decreto 933/2021, in vigore dal 1° febbraio 2025, gli hotel in Spagna potrebbero richiedere determinate informazioni personali al momento del check-in, tra cui, a titolo esemplificativo ma non esaustivo, documenti di identità, indirizzo, e-mail e numero di telefono per gli ospiti di età pari o superiore a 14 anni, nonché la prova della relazione con minori di 14 anni.
L’hotel accetta i seguenti metodi di pagamento:
Maspalomas Lago Canary Sunset: domande frequenti
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