Palacito de la Rubia
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In sintesi
Check-in dalle ore: | 14:00 |
|---|---|
Check-out entro le ore: | 12:00 |
Servizi
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Palacito de la Rubia
Palacito de la Rubia si trova a Chinchón, a 28 km da Parco Divertimenti Parque Warner Madrid e 400 metri da Chiesa dell'Assunzione. Propone alloggi climatizzati con WiFi gratuito, una sala comune e una terrazza.
Data del commento: 3 apr 2026
Periodo del soggiorno: mar 2026
If you want a getaway from Madrid... this is your place
The kitchen is very complete. The living room very comfortable to rest and watch TV.
You can park nearby. Close to the bypass to go visit Colmenar de Oreja....live Czech Ulpiano!!! And near Aranjuez, too.
No noise.
The room is very comfortable.
Data del commento: 6 mar 2026
Periodo del soggiorno: gen 2026
Excellent
Data del commento: 4 mar 2026
Periodo del soggiorno: mar 2026
Very TOP house in Chinchón.
Risposta dell'hotel
Data del commento: 5 mar 2026
Data del commento: 4 mar 2026
Periodo del soggiorno: feb 2026
Excellent experience
But if there is one thing we want to highlight especially is the treatment of the hostess, Maria José. From the first moment she was always very attentive, super polite and correct. Communication with her by WhatsApp was super fast and effective, and she was always willing to help us at all times by having contact through this route, something that is very much appreciated. In the world we live in today, where almost everything is digital and often impersonal, it is highly valued that someone cares and personalizes the treatment so closely.
Any questions we had we asked and answered us immediately, always with great kindness, even recommended places to eat or visit in Chinchón. Without a doubt, what we valued most about our stay was the customer service. It made us feel very comfortable and well served throughout the weekend.
The service was unbeatable and is a highly recommended place. We would definitely come back.
Risposta dell'hotel
Data del commento: 5 mar 2026
En El Palacito de la Rubia ponemos todo nuestro cariño en cada estancia, intentando que cada huésped se sienta atendido de una forma cercana y personalizada, casi como si recibiéramos a amigos en casa. Por eso nos alegra especialmente que hayáis valorado la comunicación directa y rápida, porque nuestro único objetivo al utilizar ese canal es poder estar disponibles para vosotros de la forma más cómoda y ágil posible, y así ofrecer una atención impecable durante toda la estancia.
Gracias también por destacar el descanso, la limpieza y el encanto de la casa. Cuidamos cada detalle pensando en que quienes nos visitan puedan desconectar y disfrutar de Chinchón con tranquilidad.
Ha sido un verdadero placer recibiros y saber que vuestro fin de semana ha sido especial es la mejor recompensa a nuestro trabajo.
Esta siempre será vuestra casa cuando queráis volver.
Un abrazo muy grande,
María José
El Palacito de la Rubia
Data del commento: 2 mar 2026
Periodo del soggiorno: feb 2026
CONTACT CUSTOMER OUTSIDE BOOKING
At the end of the stay, we left an 8/10 review on Booking, which is a good note. It's not a destructive review, not an attack, not a bad review. It is a personal and reasonable assessment. Still, days later, the owner decided to write to us by WhatsApp at our personal number, even with audio, to reproach us for the score: that “it’s not fair”, that “we lower the average”, that “with everything you do”, etc. Also hinting at things like “maybe we don’t know about rural houses.” That tone and pressure already seems inappropriate, but the worst is the fact itself: contact the customer on their private phone to question or press a review.
In addition, he insisted that “we do not value” that he has accepted our dogs. That's false. Yes, we fully value it. We were traveling with two Chihuahuas, quiet, and from the first moment we accepted the conditions. And we met them 100%: the dogs slept in their bed, did not climb into bed, did not go out to common areas, and by education we cleaned the area where they were before we left. In fact, the whole talk of “we gave you breakfast almost”, pastries in the kitchen, refrigerator, vending machine, common areas... is irrelevant: we didn’t use any of that, we didn’t touch anything and we weren’t even in those areas. There is no real reason for that message, beyond wanting us to change the note.
And here comes the most important thing: for me what is most valuable is privacy. When you rent from a platform like Booking, pay for Booking, manage for Booking and rate for Booking, your personal phone should not become a channel to “settle scores” for a score. My number is given for basic and specific reasons (if at all, minimal logistics), not for the owner to become part of your private life.
In fact, honestly: I don’t understand why there has to be personal contact with the owner for something that could be totally impersonal and professional. I don’t have to speak on WhatsApp, or receive audios, explanations, or comments. For me, the normal thing would be something as simple as: “the key is here”, “you enter like this”, “you leave like this”, and you’re done. I don't want a personal relationship with the renter, I want a service. And even less do I want my private number used to reproach me for a review or to make me feel guilty for putting an 8.
We stayed frequently in rural accommodation (once or twice a month) and nothing like this has ever happened to us. It is one thing to manage a reservation; it is quite another to push boundaries, invade personal space and act as if the client is obliged to justify a note. A review is an opinion, not an exam that has to be passed in order not to receive pressure by WhatsApp.
Therefore, although the stay was “fine”, we will not return and I do not recommend it to those who value tranquility, privacy and professional treatment. What happened seems to me to be a lack of respect and a very harsh violation of privacy.
(Which he admits in audio, that when a review is of note 9 and the customer has told him that it has been all great if he usually contacts the customer to change the note, which is coercing a review and a breach of privacy, I used my personal data to make me change the review.... A disgrace)
We will report the incident to booking through customer service.
Booking, in its General Delivery Terms, says that the property should not use the contact details of the guest (and/or the messaging system) to send unsolicited electronic communications.
Posizione eccellente
35 Calle de Morata, Chinchón, 28370, Spagna|0,9 km dal centro
Check-in e check-out
Check-in dalle ore:
14:00
Check-out entro le ore:
12:00
Informazioni utili
Sono disponibili gratuitamente letti extra a seconda delle dimensioni della camera.
