Hotel El Mirador
+ 66
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In sintesi
Check-in dalle ore: | 14:00 |
|---|---|
Check-out entro le ore: | 12:00 |
Colazione | Colazione disponibile |
Animali | Animali domestici non ammessi |
Bambini | I bambini sono i benvenuti in questo hotel |
Servizi
Wi-Fi
Parcheggio
Aria condizionata
Centro fitness
Spa
Reception 24h
Hotel El Mirador: recensioni
Recensioni di 
Viaggiatore anonimo
Data del commento: 17 lug 2026
Periodo del soggiorno: lug 2026
We enjoyed our stay! The employees did their best even though they were not the best at english.
The rooms are nice, the vibes are good, the view is great! I would have picked this hotel again if i were to stay there again.
The rooms are nice, the vibes are good, the view is great! I would have picked this hotel again if i were to stay there again.
Coppia
Data del commento: 7 lug 2026
Beware of the routine...
Stay from June 30 to July 4, 2026 - Junior Suite Deluxe Alcazaba 312
For once, I will divide my review into 3 parts.
Part 1: the hotel as a whole
Part 2: the problems encountered
Part 3: the solutions provided
1/ The hotel, located on the heights of Loja, is generally well-built, the staff is professional and explains the operation of the establishment correctly.
The Junior Suite Deluxe 312 is a nice size, about 452 sq. ft., clean, with a King Size bed, a sitting area with an armchair and a sofa that is not separated from the sleeping area, a coffee maker with pods, etc.
Very nice bathroom with a whirlpool tub, double sink, rain shower, Japanese toilet, and some toiletries; the quality of the sponges is average.
Large terrace of about 538 sq. ft., with 2 loungers and an area with an outdoor sofa and a jacuzzi; it should be noted that this is the only room with an exterior where you have a view of the city, the alcazaba, and the Sierra Nevada.
There is a spa with a saltwater pool, sauna, and Turkish bath; it is limited to 6 people and is not allowed for those under 16 years old.
We were on a breakfast included plan, but I will return to that later.
You also have the option to dine on-site, and the restaurant offers a classic menu; the dishes we had were quite good, but the prices are a bit high.
Note that there is covered parking for €10/day.
2/ The problems encountered: upon our arrival, the bay window was not completely clean (2 bird droppings), it was impossible to open the right side of the wardrobe, there was no bottle opener for the mini bar, no toiletries next to the bathtub, a cockroach visited us on the first night, we had to unplug one of the 2 TVs because the universal remote made them operate together, the jacuzzi was not at the right temperature and broke down on our last evening.
Double curtains that are sold as 100% blackout and total darkness, when in fact they are not at all! And every morning I was awakened at sunrise...
The first breakfast was a disaster, limited sweet/savory choices, machine orange juice, industrial and frankly not good.
On Thursday, we went to the spa and upon our return, we could no longer access our room; we had to wait for some time in the hallway, in bathrobes, for a solution to be found, and when it was, we ended up with a Maestra card, in other words, a card that opened all the hotel rooms....
3/ The solutions provided...the large window was quickly cleaned, a bottle opener was found 2 days later, no immediate solution for the wardrobe door or the temperature of the jacuzzi, courtesy items were placed on a small table next to the bathtub, a thorough cleaning was done to avoid evening visitors.
Regarding breakfast, it is worth noting that the next day the orange juice was freshly squeezed, fresh fruits appeared on the buffet, and overall an effort was made to improve its presentation; we can only hope that these changes will last over time and that it was not just to please us...
It should also be highlighted that the hotel and its Director were very generous towards us regarding the inconveniences we experienced.
We were offered 3 bottles of cava, 1 bottle of white wine, and the accompanying pastries, 1 gift, and 1 invitation to the Spa, and to top it all off, the Director offered us 1 additional night in the Junior Suite Deluxe that we occupied.
To summarize, and despite the inconveniences, I still recommend this hotel because the staff is extremely responsive and attentive to your needs.
For once, I will divide my review into 3 parts.
Part 1: the hotel as a whole
Part 2: the problems encountered
Part 3: the solutions provided
1/ The hotel, located on the heights of Loja, is generally well-built, the staff is professional and explains the operation of the establishment correctly.
The Junior Suite Deluxe 312 is a nice size, about 452 sq. ft., clean, with a King Size bed, a sitting area with an armchair and a sofa that is not separated from the sleeping area, a coffee maker with pods, etc.
Very nice bathroom with a whirlpool tub, double sink, rain shower, Japanese toilet, and some toiletries; the quality of the sponges is average.
Large terrace of about 538 sq. ft., with 2 loungers and an area with an outdoor sofa and a jacuzzi; it should be noted that this is the only room with an exterior where you have a view of the city, the alcazaba, and the Sierra Nevada.
There is a spa with a saltwater pool, sauna, and Turkish bath; it is limited to 6 people and is not allowed for those under 16 years old.
We were on a breakfast included plan, but I will return to that later.
You also have the option to dine on-site, and the restaurant offers a classic menu; the dishes we had were quite good, but the prices are a bit high.
Note that there is covered parking for €10/day.
2/ The problems encountered: upon our arrival, the bay window was not completely clean (2 bird droppings), it was impossible to open the right side of the wardrobe, there was no bottle opener for the mini bar, no toiletries next to the bathtub, a cockroach visited us on the first night, we had to unplug one of the 2 TVs because the universal remote made them operate together, the jacuzzi was not at the right temperature and broke down on our last evening.
Double curtains that are sold as 100% blackout and total darkness, when in fact they are not at all! And every morning I was awakened at sunrise...
The first breakfast was a disaster, limited sweet/savory choices, machine orange juice, industrial and frankly not good.
On Thursday, we went to the spa and upon our return, we could no longer access our room; we had to wait for some time in the hallway, in bathrobes, for a solution to be found, and when it was, we ended up with a Maestra card, in other words, a card that opened all the hotel rooms....
3/ The solutions provided...the large window was quickly cleaned, a bottle opener was found 2 days later, no immediate solution for the wardrobe door or the temperature of the jacuzzi, courtesy items were placed on a small table next to the bathtub, a thorough cleaning was done to avoid evening visitors.
Regarding breakfast, it is worth noting that the next day the orange juice was freshly squeezed, fresh fruits appeared on the buffet, and overall an effort was made to improve its presentation; we can only hope that these changes will last over time and that it was not just to please us...
It should also be highlighted that the hotel and its Director were very generous towards us regarding the inconveniences we experienced.
We were offered 3 bottles of cava, 1 bottle of white wine, and the accompanying pastries, 1 gift, and 1 invitation to the Spa, and to top it all off, the Director offered us 1 additional night in the Junior Suite Deluxe that we occupied.
To summarize, and despite the inconveniences, I still recommend this hotel because the staff is extremely responsive and attentive to your needs.
Coppia
Data del commento: 14 giu 2026
Periodo del soggiorno: mag 2026
Wondrrful massage experience.
I highly recommend treating yourself to a massage (or 2;-)), at the spa in the El Mirador hotel. I'm so sorry that I never got the masseuse name, but she's not only brilliant at what she does, but extremely professional and lovely.
The massage room is gorgeous. Actually, the entire spa area is wonderfully modern and spotlessly clean.
The massage room is gorgeous. Actually, the entire spa area is wonderfully modern and spotlessly clean.
Coppia
Data del commento: 15 ott 2025
Periodo del soggiorno: set 2025
Awful Experience, terrible reception staff not for British guests.
This hotel and the lack of customer service we recieved really spoilt our tour of Spain. We booked to stay for one night directly through their website but received an email stating they were unable to take the payment from my debit card and the booking was cancelled so we booked alternative accomodation. The day before we were supposed to stay whilst we were in seville I received an email saying looking forward to your stay. I checked my bank and could see payment had been processed! Despite numerous phone calls throughout the day and evening & mulitple emails I was unable to speak to anyone who spoke english. When I finally did speak to someone the afternoon of the stay they refused a refund and insisted it was my fault and I had double booked. How they took payment second time around when I had written evidence they couldn't first time around I don't know. As we were not getting anywhere on the phone and had paid for half board we decided to head to the hotel. Upon arrival the member of staff Madga at reception who was the lady we spoke to on the phone was not sympathetic to the situation at all and didn't even apologise. I explained I would not have booked the same accomodation twice and her answer was people do all the time. I asked if they were going to offer us anything due to the issues trying to reach them such as complimentary spa access and we were told no. They do not have high customer service standards at all and are not welcoming to British guests. We went to our room and the view from the hotel is beautiful, but when I tried to charge my phone the plug socket came out of the wall, the shower same off the wall and the room was not spotless it hadn't even been hovered! Dinner was awful see my pics my starter was egg with broad beans and my main was half a plate of chopped fresh tomatoes. I think they gave my partner 10 chips. The whole of our stay the staff members smirked at us & spoke in spanish, considering they knew we were disappointed and felt cheated they didn't go out of their way at all to make sure we had a nice stay. I have since tried to complain via their website but I've had no response not the service you expect this day and age especially from a so called 4 star hotel.
Viaggiatore anonimo
Data del commento: 3 giu 2026
Periodo del soggiorno: mag 2026
Lovely place with a beautiful view of the city. We stopped here for a night on our way to Granada. It was lovely to walk around the town and the food at the resturant was hands-down some of the best we've had on the trip. Overall the hotel is lovely.
Esplora i dintorni
Avda. Andalucia,S/N, Loja, 18300, Spagna|0,53 km dal centro
Informazioni utili
I bambini sono i benvenuti in questo hotel
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.
Per ricevere informazioni sull'aggiunta di una culla, contatta l'hotel.
Animali domestici non ammessi
Colazione disponibile
Prezzo colazione
€ 12 a persona
Orari colazione
Dalle 09:00 alle 10:00, da lunedì a domenica
Restaurante Japonés Mokuren: Closed from Mon, Oct 12, 2026 until Fri, Jun 18, 2027 When booking more than 5 rooms, different policies and additional supplements may apply. The name on the credit card used for the booking should correspond to the guest staying at the property. Spa conditions: consult the prices and request an appointment by contacting the hotel reception. Children under 16 years of age are not admitted. TOURIST REGISTRATION NUMBER: H/GR/00642 CATEGORY: 4 STARS MODALITY: CITY
Si prega di notare che, ai sensi del regio decreto 933/2021, in vigore dal 1° febbraio 2025, gli hotel in Spagna potrebbero richiedere determinate informazioni personali al momento del check-in, tra cui, a titolo esemplificativo ma non esaustivo, documenti di identità, indirizzo, e-mail e numero di telefono per gli ospiti di età pari o superiore a 14 anni, nonché la prova della relazione con minori di 14 anni.
L’hotel accetta i seguenti metodi di pagamento:
Cash
Hotel El Mirador: domande frequenti
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