Elba Madrid Alcalá
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In sintesi
Check-in dalle ore: | 15:00 |
|---|---|
Check-out entro le ore: | 12:00 |
Animali | Animali domestici non ammessi |
Servizi
Wi-Fi
Parcheggio
Aria condizionata
Centro fitness
Reception 24h
Ristorante
Scopri di più su Elba Madrid Alcalá
Elba Madrid Alcalá
L'Elba Madrid Alcalá sorge in una posizione ideale tra il centro cittadino e il Centro congressi IFEMA di Madrid.
Recensioni di 
Coppia
Data del commento: 26 ago 2026
Periodo del soggiorno: ago 2026
Beautiful,modern hotel
This was a beautiful modern hotel when we arrived it was a really quick and easy check-in they've got a beautiful outdoor patio area with comfy seats that were a gods send- after a long day of sightseeing. !The hotel manager was really helpful and helped us navigate the metro system in Madrid City as we'd never used it before told us all the really cool places to go and gave us a map of sightseeing places to visit.we didn't access the breakfast in the hotel as just outside the hotel there are so many cafes and restaurants there was a really nice place called vips where they sell fresh smoothies fresh food salads lots of really nice healthy fresh food there was so many option. An Irish bar five minutes walk up the road the Metro is actually five minutes walk away also. The bed was really really comfy the sheets and the bedroom made up daily if you needed to the shower was amazing all toiletries are included in the hotel there's a hair dryer in the bathroom also. tea and coffee facilities rules when the room there's a minibar that is filled when you come in with bottles of water soft drink alcoholic drink and chocolate bar obviously these need to be paid for and I think we used two bottles of water so we ended up paying five euros as we left. The hotel staff again allowed us to keep our luggage behind reception check out on the last day as our flight wasn't until quarter to 10 in the evening on the also booked airiprt transfer taxi to the airport . The hotel also has a gym it's really modern and clean and lovely inside the restaurant they've got a restaurant area the hotel aircon is absolutely amazing as we were visited in an August so much needed!!. there are no negatives at all within this hotel we saw a few before we booked it something to do with their rooms but honestly there was nothing that you could fault in the hotel the staff were lovely they don't speak a great deal of English but it wasn't a barrier for us.
Definitely recommend!
Definitely recommend!
Risposta dell'hotel
Data del commento: 27 ago 2026
Dear paulacJ6719KZ,
Thank you very much for sharing your experience with us.
We are delighted to hear that your stay was comfortable and that you found check-in smooth, the outdoor spaces relaxing, and the room amenities well-appointed. It is wonderful to know our team made a positive impression and that our location worked well for exploring the area. It will be a pleasure to share your kind words with our team.
Your recommendation means a great deal to us, since providing welcoming service and thoughtful details that make travel easier is exactly what we strive for.
We look forward to welcoming you back on your next visit to Madrid.
Best regards,
Romain Chesney - General Manager
Thank you very much for sharing your experience with us.
We are delighted to hear that your stay was comfortable and that you found check-in smooth, the outdoor spaces relaxing, and the room amenities well-appointed. It is wonderful to know our team made a positive impression and that our location worked well for exploring the area. It will be a pleasure to share your kind words with our team.
Your recommendation means a great deal to us, since providing welcoming service and thoughtful details that make travel easier is exactly what we strive for.
We look forward to welcoming you back on your next visit to Madrid.
Best regards,
Romain Chesney - General Manager
Coppia
Data del commento: 18 ago 2026
Periodo del soggiorno: ago 2026
The cleanliness of the hotel in general
I loved the hotel, it is clean, we did not hear anything around, privacy, restaurant, good service
Risposta dell'hotel
Data del commento: 19 ago 2026
Estimado oiser a,
Muchas gracias por compartir su experiencia con nosotros.
Nos alegra saber que valoró la limpieza, la tranquilidad y la privacidad durante su estancia. También es un gusto que haya disfrutado del restaurante y del servicio del equipo.
Nuestro objetivo es ofrecer confort y atención cercana en cada visita. Esperamos volver a darle la bienvenida muy pronto.
Un saludo,
Romain Chesney - General Manager
Muchas gracias por compartir su experiencia con nosotros.
Nos alegra saber que valoró la limpieza, la tranquilidad y la privacidad durante su estancia. También es un gusto que haya disfrutado del restaurante y del servicio del equipo.
Nuestro objetivo es ofrecer confort y atención cercana en cada visita. Esperamos volver a darle la bienvenida muy pronto.
Un saludo,
Romain Chesney - General Manager
Viaggiatore di affari
Data del commento: 10 ago 2026
Periodo del soggiorno: ago 2026
Far Below 4-Star Standards — Serious Hygiene and Service Issues
Very disappointing experience for a 4-star hotel, particularly regarding cleanliness, hygiene and customer service.
When I arrived in my room, I discovered that the minibar had clearly not been properly checked or cleaned, as two bottles had already been opened and partially consumed by previous guests. I called twice to report this and was met with complete indifference — no proper apology, no attempt to make up for the situation, and no real concern.
Unfortunately, this was not the only cleanliness issue. The toilet paper in the bathroom had been left on the floor, the waste bin under the TV table did not even have a bin liner, and several areas, including the walls and skirting boards, were visibly dusty and poorly maintained.
I also had lunch at the hotel several times and witnessed two situations that I found particularly unacceptable from a hygiene perspective. On one occasion, a staff member was serving complimentary French fries, some fell onto the table, and she picked them up with her bare hand and put them back into the serving bowl. On another occasion, a staff member, whom I believe was the restaurant manager, wiped a used plate with a napkin instead of replacing it with a clean one.
To make matters worse, when I asked about the terrace, I was rather rudely told that it was only available for events, despite the terrace being featured in photographs on booking websites and the fact that I personally used it during my stay last year.
Any one of these situations would be disappointing, but taken together they show a concerning lack of attention to cleanliness, hygiene, service and basic hospitality standards.
Having stayed here before, I expected a completely different experience. Unfortunately, this stay fell far below what I would consider acceptable for a 4-star hotel.
When I arrived in my room, I discovered that the minibar had clearly not been properly checked or cleaned, as two bottles had already been opened and partially consumed by previous guests. I called twice to report this and was met with complete indifference — no proper apology, no attempt to make up for the situation, and no real concern.
Unfortunately, this was not the only cleanliness issue. The toilet paper in the bathroom had been left on the floor, the waste bin under the TV table did not even have a bin liner, and several areas, including the walls and skirting boards, were visibly dusty and poorly maintained.
I also had lunch at the hotel several times and witnessed two situations that I found particularly unacceptable from a hygiene perspective. On one occasion, a staff member was serving complimentary French fries, some fell onto the table, and she picked them up with her bare hand and put them back into the serving bowl. On another occasion, a staff member, whom I believe was the restaurant manager, wiped a used plate with a napkin instead of replacing it with a clean one.
To make matters worse, when I asked about the terrace, I was rather rudely told that it was only available for events, despite the terrace being featured in photographs on booking websites and the fact that I personally used it during my stay last year.
Any one of these situations would be disappointing, but taken together they show a concerning lack of attention to cleanliness, hygiene, service and basic hospitality standards.
Having stayed here before, I expected a completely different experience. Unfortunately, this stay fell far below what I would consider acceptable for a 4-star hotel.
Risposta dell'hotel
Data del commento: 15 ago 2026
Dear Raquel R,
Thank you very much for sharing your experience with us.
We are truly sorry to hear that your recent stay did not meet expectations. Your experience falls short of the high standards that we strive to provide for every guest.
We appreciate you taking the time to detail the issues you encountered, our team values feedback like yours as it helps us uphold our commitment to a comfortable environment.
We hope you will consider giving us another opportunity to provide the experience you expect on a future visit.
Best regards,
Romain Chesney - General Manager
Thank you very much for sharing your experience with us.
We are truly sorry to hear that your recent stay did not meet expectations. Your experience falls short of the high standards that we strive to provide for every guest.
We appreciate you taking the time to detail the issues you encountered, our team values feedback like yours as it helps us uphold our commitment to a comfortable environment.
We hope you will consider giving us another opportunity to provide the experience you expect on a future visit.
Best regards,
Romain Chesney - General Manager
Viaggiatore in famiglia
Data del commento: 13 ago 2026
Periodo del soggiorno: ago 2026
Excellent
The service was excellent and the facilities were very, very good. We will return without a doubt.
Risposta dell'hotel
Data del commento: 14 ago 2026
Estimado 279nurir,
Muchísimas gracias por su excelente valoración y por sus amables palabras.
Nos alegra enormemente saber que disfrutó tanto de nuestras instalaciones como, especialmente, del trato recibido por parte de nuestro equipo. Comentarios como el suyo son la mejor recompensa a nuestro trabajo diario.
Será un verdadero placer volver a recibirle muy pronto.
Atentamente,
Romain Chesney - General Manager
Muchísimas gracias por su excelente valoración y por sus amables palabras.
Nos alegra enormemente saber que disfrutó tanto de nuestras instalaciones como, especialmente, del trato recibido por parte de nuestro equipo. Comentarios como el suyo son la mejor recompensa a nuestro trabajo diario.
Será un verdadero placer volver a recibirle muy pronto.
Atentamente,
Romain Chesney - General Manager
Viaggiatore in famiglia
Data del commento: 7 ago 2026
5 star experience in Madrid, would return without hesitation
We had a wonderful stay at Hotel Elba Madrid Alcalá. The location is very convenient, with easy access to transport and plenty of restaurants and shops nearby, which made getting around the city simple.
The room was spotlessly clean, quiet and comfortable, well equipped and clearly well maintained. Everything worked as it should and housekeeping was excellent throughout our stay.
The highlight, though, was the staff. From check-in to check-out they were professional, friendly and genuinely helpful, happy to give directions and local recommendations. That level of service is what turns a good hotel into a great one.
Overall a 5 star experience in every sense. Highly recommended, and we will certainly stay here again on our next visit to Madrid.
The room was spotlessly clean, quiet and comfortable, well equipped and clearly well maintained. Everything worked as it should and housekeeping was excellent throughout our stay.
The highlight, though, was the staff. From check-in to check-out they were professional, friendly and genuinely helpful, happy to give directions and local recommendations. That level of service is what turns a good hotel into a great one.
Overall a 5 star experience in every sense. Highly recommended, and we will certainly stay here again on our next visit to Madrid.
Risposta dell'hotel
Data del commento: 14 ago 2026
Dear Coastal45966922012,
Thank you very much for your review.
We are delighted to know your stay felt seamless from arrival to departure and that our location made exploring the city straightforward. It is wonderful to hear your room’s cleanliness, comfort, and upkeep met your expectations throughout your visit.
Our team will be thrilled by your recognition of their professionalism and helpful guidance. Delivering warm, attentive service is central to our hospitality, and it is rewarding to see that reflected in your experience.
We truly appreciate your high recommendation and look forward to welcoming you back on your next trip.
Best regards,
Romain Chesney - General Manager
Thank you very much for your review.
We are delighted to know your stay felt seamless from arrival to departure and that our location made exploring the city straightforward. It is wonderful to hear your room’s cleanliness, comfort, and upkeep met your expectations throughout your visit.
Our team will be thrilled by your recognition of their professionalism and helpful guidance. Delivering warm, attentive service is central to our hospitality, and it is rewarding to see that reflected in your experience.
We truly appreciate your high recommendation and look forward to welcoming you back on your next trip.
Best regards,
Romain Chesney - General Manager
Posizione ottima
Alcala, 476, San Blas-Canillejas, Madrid, 28027, Spagna|6,33 km dal centro
Check-in e check-out
Check-in dalle ore:
15:00
Check-out entro le ore:
12:00
Informazioni utili
Animali domestici non ammessi
Si prega di notare che, ai sensi del regio decreto 933/2021, in vigore dal 1° febbraio 2025, gli hotel in Spagna potrebbero richiedere determinate informazioni personali al momento del check-in, tra cui, a titolo esemplificativo ma non esaustivo, documenti di identità, indirizzo, e-mail e numero di telefono per gli ospiti di età pari o superiore a 14 anni, nonché la prova della relazione con minori di 14 anni.
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.
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