The Westin Madrid Cuzco

Name: The Westin Madrid Cuzco
Address: P.º de la Castellana, 133, Castellana, Madrid, 28046, Spagna, Madrid, Madrid, 28046, Spagna

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In sintesi

Check-in dalle ore:	15:00
Check-out entro le ore:	12:00
Animali	Animali domestici ammessi con un costo aggiuntivo

Servizi

Wi-Fi

Parcheggio

Aria condizionata

Centro fitness

Reception 24h

Ristorante

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The Westin Madrid Cuzco

Da The Westin Madrid Cuzco nel cuore di Madrid puoi raggiungere comodamente Stadio Santiago Bernabéu e Plaza de Castilla con una passeggiata di 10 minuti. Questo hotel si trova a 5,4 km da Gran Via Street e 5,5 km da Museo del Prado. Le opportunità di svago non mancano: avrai a disposizione una palestra, oltre a il Wi-Fi gratuito e servizi di concierge. Questo hotel offre, inoltre, una TV nelle aree comuni e una sala da ballo. The Westin Madrid Cuzco include un ristorante e uno snack bar. Concludi la giornata in bellezza con il tuo drink preferito! Presso questa struttura troverai un bar/lounge davvero fantastico. La colazione a buffet è disponibile a pagamento tutti i giorni dalle ore 07:00 alle ore 10:00. Potrai usufruire di un business center, un pratico servizio di lavanderia e lavaggio a secco e una reception aperta 24 ore su 24. Stai pianificando un evento a Madrid? Presso questo hotel avrai a disposizione 706 metri quadrati di spazio con un'area per conferenze e sale riunioni. Il un parcheggio (a pagamento) è disponibile in loco. Rilassati in una delle 318 camere della struttura, complete di minibar e macchina per caffè espresso. Riposati su un comodo letto con materasso memory foam e biancheria da letto di alta qualità. La TV a schermo piatto con canali via satellite è l'ideale per concedersi un po' di svago, mentre il Wi-Fi gratuito ti consente di restare in contatto con il mondo. Il bagno in camera dispone di combinazione doccia/vasca, set di cortesia gratuiti e bidet.

Recensioni di

Citati dai viaggiatori

Coppia

Data del commento: 29 mag 2026

Periodo del soggiorno: mag 2026

More AC Than Westin

The Westin Cuzco was originally an AC Hotel and perhaps it should have stayed as an AC as it did not meet the expectations I had of the Westin standard. It was well located and the staff were professional and attentive but the room was narrow and on a high floor and I expect there were others that were of a lesser standard. There was no meaningful recognition of Bonvoy status other than a higher floor. A relatively good hotel but not to what I expected of Westin. I gave it 3.5.

Risposta dell'hotel

Data del commento: 31 mag 2026

Thank you for taking the time to share your review.
We’re glad to hear that you found the location convenient and had positive interactions with the staff. However, we’re sorry that your stay did not meet your expectations, particularly with the room accommodations and Bonvoy recognition.
Your feedback is valuable, as it helps us understand areas where we can improve.
We appreciate your candid insights and hope your next experience will be more aligned with your expectations.

Viaggiatore anonimo

Data del commento: 1 ago 2026

Periodo del soggiorno: lug 2026

Across the board quality and very charming. Breakfast was superb, staff impeccable, rooms comfortable and high attention to detail. Frankly, hard pressed to find a fault. Not in the tourist area, so some distance to sights, but this can be a real plus - quiet repose after a full day of activity.

Viaggiatore di affari

Data del commento: 25 giu 2026

Periodo del soggiorno: mag 2026

Fine for Business, But Not Quite the Westin Experience

I stayed at The Westin Madrid Cuzco on a business trip. Overall, the stay was fine and the hotel served its purpose well enough for work-related travel. The rooms were comfortable, the property was clean, and the location was convenient.
That said, the hotel did not feel like a typical Westin. In many ways, it felt more like an upgraded AC Hotel than a property that fully delivers on the Westin brand experience. The biggest disappointment was the service. While staff were professional, they were generally not as proactive, helpful, or genuinely welcoming as I would expect from a Westin. This was noticeable across all areas of the hotel.
Another drawback was the breakfast experience. The breakfast room is located in the basement and has no windows, which creates a rather uninspiring atmosphere. It lacks the welcoming ambiance you would hope for at the start of the day. Especially the door to the breakfast room is so noisy and old that should get replaced.
For business travelers, the hotel is perfectly adequate and gets the job done. However, I would not choose it for a leisure stay. In this price range, Madrid offers several better options with more character, a stronger service culture, and a more enjoyable overall experience.

Risposta dell'hotel

Data del commento: 27 giu 2026

Thank you for taking the time to share your detailed feedback about your stay at The Westin Madrid Cuzco. We are glad to hear that the property’s comfort, cleanliness, and convenient location suited your needs for business travel.
We also appreciate your honest observations regarding areas that did not meet your expectations, including the service and breakfast experience, as well as your perspective on how the hotel aligns with the Westin brand. Feedback like yours is invaluable in helping to identify areas for improvement.
Your comments have been noted, and we truly value both the positive aspects you highlighted and the constructive feedback you provided. Thank you again for sharing your experience.
Best regards,

Viaggiatore anonimo

Data del commento: 16 mag 2026

Periodo del soggiorno: mag 2026

Great hotel in all aspect except the bathroom which had no privacy for a couple and my opinion was a design mistake which could and can easily be fixed

Viaggiatore di affari

Data del commento: 20 mar 2026

Periodo del soggiorno: mar 2026

Nice rooms bad breakfast.

Check in was friendly and I was upgraded to a nice suite.
Most comfortable bed I've had in ages, including at home.
Gym was small and not so useful, but OK. I could see it would be crowded during peak times.
Breakfast was pretty bad. No eggs except those from the one guy who cooks them and it was very slow. Hot food was not hot and not nice. Breakfast room was crowded and ventilation of the egg cooking is poor.
Bar was nice but service was hard to obtain.
I usually have low expectations of European hotels and this one was actually better than most because the room was very nice.

Posizione ottima

4,1

P.º de la Castellana, 133, Castellana, Madrid, 28046, Spagna|4,75 km dal centro

Check-in e check-out

Check-in dalle ore:

15:00

Check-out entro le ore:

12:00

Informazioni utili

Animali

Animali domestici ammessi con un costo aggiuntivo

Informazioni importanti sulla città

Si prega di notare che, ai sensi del regio decreto 933/2021, in vigore dal 1° febbraio 2025, gli hotel in Spagna potrebbero richiedere determinate informazioni personali al momento del check-in, tra cui, a titolo esemplificativo ma non esaustivo, documenti di identità, indirizzo, e-mail e numero di telefono per gli ospiti di età pari o superiore a 14 anni, nonché la prova della relazione con minori di 14 anni.

Letti extra

Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.