HM Gran Fiesta
+ 97
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In sintesi
Check-in dalle ore: | 14:00 |
|---|---|
Check-out entro le ore: | 11:00 |
Animali | Animali domestici non ammessi |
Servizi
Wi-Fi
Parcheggio
Aria condizionata
Piscina
Reception 24h
Ristorante
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HM Gran Fiesta
Situato in prossimità di Playa de las Maravillas l’Hotel HM Gran Fiesta offre piscine coperte e all’aperto, una mini piscina con idromassaggio e una sauna.
Recensioni di 
Coppia
Data del commento: 30 ago 2026
Periodo del soggiorno: ago 2026
A nice Hotel at a fair price
We visited this Hotel for a night in order to see the eclipse in Palma in 2026. It was well located (we had an excellent view. Despite being in peak season (august) with maximum visitors for the eclipse, the Hotel did not feel crowded and was quiet at night. the room was a reasonable size and well appointed for the price.
Risposta dell'hotel
Data del commento: 2 set 2026
Dear Laura,
Thank you very much for choosing HM Gran Fiesta for your stay in Palma and for taking the time to share your experience.
We are delighted to hear that you enjoyed our location and had an excellent view for the 2026 eclipse. It is also wonderful to know that, despite the exceptionally busy period, you found the hotel peaceful and quiet at night, and that you were satisfied with the room and its amenities.
We truly appreciate your kind comments and are pleased that you found our hotel to offer good value for money. We hope to have the pleasure of welcoming you back to HM Gran Fiesta on your next visit to Mallorca.
Kind regards,
Jakeline Z.
Thank you very much for choosing HM Gran Fiesta for your stay in Palma and for taking the time to share your experience.
We are delighted to hear that you enjoyed our location and had an excellent view for the 2026 eclipse. It is also wonderful to know that, despite the exceptionally busy period, you found the hotel peaceful and quiet at night, and that you were satisfied with the room and its amenities.
We truly appreciate your kind comments and are pleased that you found our hotel to offer good value for money. We hope to have the pleasure of welcoming you back to HM Gran Fiesta on your next visit to Mallorca.
Kind regards,
Jakeline Z.
Altro
Data del commento: 3 set 2026
Periodo del soggiorno: ago 2026
Book elsewhere, not here
TLDR version: the price and value for money doesn't match, the service we received was not 4 stars. We also got ghosted on a 12+ power outage compensation request.
We arrived late at night and immediately noticed the shower drain not working properly (had to stop several times during a quick shower to let the water drain so it doesn't overflow into the bathroom). We notified the staff early the next day. Maintenance came, but the issue wasn't fixed, plus they cleaned up the water with out bath towels and left them wet on the floor without any new ones. We requested new towels, but didn't receive them, only the next day.
On our 2nd night we came back to the hotel seeing that the power was out in the whole building (and only in this hotel building, every other building around had power). We spent 12+ hours without electricity, elevator (our room was on the 9th floor, so lot of climbing), running water or toilet. The power outage started WAY BEFORE a storm hit the area, so it was not due to weather.
We noticed that some rooms regained power around 11pm, but not ours. Our room was near the elevators, so probably we were on the damaged circuit, and we really didn't have anything for 12+ hours.
The next day we were contacted by a GM who I guess was sent to the hotel to mitigate complaints. We were upset to hear that he was just surveying guests, and not offering concrete compensation, but trying to give out on-location favors. I think for a 4-star hotel it's outrageous that they are trying to pinch pennies in such an event, when the issue left many guests without facilities for basic human needs.
We filed an official complaint, asking for a 1-night refund (which in my opinion is still a reasonable request), but never heard back - it's been 2 weeks since this incident, and we've been ghosted.
There was also one morning where we woke up to hammering inside the building between 6-7am.
Otherwise we were happy with the room, but the bathroom also had mold spots on several places, and based on the smell I guess the minibar is due for a throrough clean too.
To be honest this has been one of the worst hotel experiences ever, and I would recommend everyone to find a different accommodation. We've left a fortune there for our stay, and we certainly came home disappointed.
Thinking back it was also weird that the hotel asked for no upfront deposit before our stay, and made us pay the whole stay when we arrived and was doing the check-in.
We arrived late at night and immediately noticed the shower drain not working properly (had to stop several times during a quick shower to let the water drain so it doesn't overflow into the bathroom). We notified the staff early the next day. Maintenance came, but the issue wasn't fixed, plus they cleaned up the water with out bath towels and left them wet on the floor without any new ones. We requested new towels, but didn't receive them, only the next day.
On our 2nd night we came back to the hotel seeing that the power was out in the whole building (and only in this hotel building, every other building around had power). We spent 12+ hours without electricity, elevator (our room was on the 9th floor, so lot of climbing), running water or toilet. The power outage started WAY BEFORE a storm hit the area, so it was not due to weather.
We noticed that some rooms regained power around 11pm, but not ours. Our room was near the elevators, so probably we were on the damaged circuit, and we really didn't have anything for 12+ hours.
The next day we were contacted by a GM who I guess was sent to the hotel to mitigate complaints. We were upset to hear that he was just surveying guests, and not offering concrete compensation, but trying to give out on-location favors. I think for a 4-star hotel it's outrageous that they are trying to pinch pennies in such an event, when the issue left many guests without facilities for basic human needs.
We filed an official complaint, asking for a 1-night refund (which in my opinion is still a reasonable request), but never heard back - it's been 2 weeks since this incident, and we've been ghosted.
There was also one morning where we woke up to hammering inside the building between 6-7am.
Otherwise we were happy with the room, but the bathroom also had mold spots on several places, and based on the smell I guess the minibar is due for a throrough clean too.
To be honest this has been one of the worst hotel experiences ever, and I would recommend everyone to find a different accommodation. We've left a fortune there for our stay, and we certainly came home disappointed.
Thinking back it was also weird that the hotel asked for no upfront deposit before our stay, and made us pay the whole stay when we arrived and was doing the check-in.
Altro
Data del commento: 1 set 2026
Periodo del soggiorno: ago 2026
Average hotel
Not worthy 4 stars, 3 stars would be better. Cleaning could be very better, especially around swimming pool
Risposta dell'hotel
Data del commento: 2 set 2026
Dear Guest,
Thank you for taking the time to share your feedback following your stay at HM Gran Fiesta.
We are sorry to hear that your experience did not fully meet your expectations. We take your comments regarding cleanliness very seriously, especially around the swimming pool, as maintaining a clean and pleasant environment throughout the hotel is one of our priorities.
Your feedback has been shared with our housekeeping and relevant operational teams so that these aspects can be reviewed and improved.
We appreciate your honest comments and hope to have the opportunity to offer you a more positive experience in the future.
Kind regards,
Jakeline Z.
Thank you for taking the time to share your feedback following your stay at HM Gran Fiesta.
We are sorry to hear that your experience did not fully meet your expectations. We take your comments regarding cleanliness very seriously, especially around the swimming pool, as maintaining a clean and pleasant environment throughout the hotel is one of our priorities.
Your feedback has been shared with our housekeeping and relevant operational teams so that these aspects can be reviewed and improved.
We appreciate your honest comments and hope to have the opportunity to offer you a more positive experience in the future.
Kind regards,
Jakeline Z.
Altro
Data del commento: 31 ago 2026
Periodo del soggiorno: ago 2026
Looked nice, turned out to be rather an inconvenience...
We were planning to have a great stay at the hotel for our annual summer holiday. After our arrival staff was rather nonchalant (we arrived late in the evening), and the next day a small storm resulted in the electricity going out basically in the whole building. We had no sufficient information on the repair status, communication was "our colleagues are working on it", it was more about 16 hours without any electricity (elevators, WC, shower, hot water, AC, anything really). Then they tried to suppress refund requests with local extra services, those who submitted a refund request are still waiting for their money. Many of the staff was rather passive (respect to the exception, you guys were great :) ) . The room we had for a significant amount of money had one of the bedside lamps half detached from the ceiling bolts, the shower was clogged for 5 days when they came to repair it, after we requested on day one, etc. etc. - cannot recommend. Multiple other hotels are available there, choose any one of them, not this.
Risposta dell'hotel
Data del commento: 2 set 2026
Dear Guest,
Thank you for taking the time to share such detailed feedback about your stay at HM Gran Fiesta.
We are truly sorry that your annual summer holiday was affected by the unexpected power outage. We fully understand how disruptive it must have been to spend so many hours without electricity, air conditioning, hot water, elevators and other essential services. We also regret that the information and communication you received during the incident did not provide you with the clarity and reassurance you expected.
We are equally concerned to hear about the maintenance issues in your room, particularly the bedside lamp and the clogged shower, and that your request was not resolved promptly. These are not the standards of service and attention to detail we aim to provide.
We are also sorry that you felt some members of our team were passive or nonchalant. At the same time, we sincerely appreciate your kind words about those colleagues who made a positive impression despite the difficult circumstances. Your comments will be shared with the relevant teams.
Regarding your refund request, we understand your frustration and sincerely regret the inconvenience caused by the delay. We hope that this matter can be resolved as soon as possible.
We value your feedback and take your comments seriously. We are sorry that, on this occasion, we were unable to provide you with the relaxing holiday experience you had planned.
Kind regards,
Jakeline Z.
Thank you for taking the time to share such detailed feedback about your stay at HM Gran Fiesta.
We are truly sorry that your annual summer holiday was affected by the unexpected power outage. We fully understand how disruptive it must have been to spend so many hours without electricity, air conditioning, hot water, elevators and other essential services. We also regret that the information and communication you received during the incident did not provide you with the clarity and reassurance you expected.
We are equally concerned to hear about the maintenance issues in your room, particularly the bedside lamp and the clogged shower, and that your request was not resolved promptly. These are not the standards of service and attention to detail we aim to provide.
We are also sorry that you felt some members of our team were passive or nonchalant. At the same time, we sincerely appreciate your kind words about those colleagues who made a positive impression despite the difficult circumstances. Your comments will be shared with the relevant teams.
Regarding your refund request, we understand your frustration and sincerely regret the inconvenience caused by the delay. We hope that this matter can be resolved as soon as possible.
We value your feedback and take your comments seriously. We are sorry that, on this occasion, we were unable to provide you with the relaxing holiday experience you had planned.
Kind regards,
Jakeline Z.
Altro
Data del commento: 31 ago 2026
Periodo del soggiorno: ago 2026
No value For Money
Price versus quality is high, Hotel Lobby and room soap and shower gel can benefit from a change of scent used. Rooms need to be updated. No mini bar, no complimentary water per day. Elevator is an issue, all guests were annoyed by having to wait. Beach towels are provided 3/7 days per week, while at a beach destination. Some staff attitude can be improved, others have good attitude. Overall it felt like hotel for the poor, while hotel is not cheap.
Risposta dell'hotel
Data del commento: 2 set 2026
Dear Flyer444949,
Thank you for taking the time to share your feedback following your stay at HM Gran Fiesta.
We are sorry to hear that your experience did not fully meet your expectations. We take your comments regarding the condition of the rooms, the elevator service, amenities and the attitude of some members of our team very seriously. Your feedback is valuable and will be shared with the relevant departments as we continue working to improve our guests’ experience.
We also regret that you did not feel you received good value for money during your stay. We understand that expectations are particularly important when choosing a hotel, and we are sorry that we were unable to meet yours on this occasion.
Regarding the points you mention about the minibar, complimentary water and beach towels, these services are offered according to the facilities and policies of the hotel. Nevertheless, we appreciate your perspective and will take it into consideration.
We are grateful for your honest comments, as they help us identify areas where we can improve. We hope you will give us the opportunity to provide you with a more positive experience in the future.
Kind regards,
Jakeline Z.
Thank you for taking the time to share your feedback following your stay at HM Gran Fiesta.
We are sorry to hear that your experience did not fully meet your expectations. We take your comments regarding the condition of the rooms, the elevator service, amenities and the attitude of some members of our team very seriously. Your feedback is valuable and will be shared with the relevant departments as we continue working to improve our guests’ experience.
We also regret that you did not feel you received good value for money during your stay. We understand that expectations are particularly important when choosing a hotel, and we are sorry that we were unable to meet yours on this occasion.
Regarding the points you mention about the minibar, complimentary water and beach towels, these services are offered according to the facilities and policies of the hotel. Nevertheless, we appreciate your perspective and will take it into consideration.
We are grateful for your honest comments, as they help us identify areas where we can improve. We hope you will give us the opportunity to provide you with a more positive experience in the future.
Kind regards,
Jakeline Z.
Posizione eccellente
Marbella, 28, Les Meravelles, Palma di Maiorca, 07610, Spagna|8,95 km dal centro
Check-in e check-out
Check-in dalle ore:
14:00
Check-out entro le ore:
11:00
Informazioni utili
Animali domestici non ammessi
Si prega di notare che, ai sensi del regio decreto 933/2021, in vigore dal 1° febbraio 2025, gli hotel in Spagna potrebbero richiedere determinate informazioni personali al momento del check-in, tra cui, a titolo esemplificativo ma non esaustivo, documenti di identità, indirizzo, e-mail e numero di telefono per gli ospiti di età pari o superiore a 14 anni, nonché la prova della relazione con minori di 14 anni.
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.
HM Gran Fiesta: domande frequenti
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