WinTuWin Apartments
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Infos rapides
Arrivée à partir de : | 16:30 |
|---|---|
Départ avant : | 11:00 |
Animaux de compagnie | Animaux de compagnie interdits |
Enfants | Les enfants sont acceptés dans cet hôtel. |
Commodités
Wi-Fi
Non-fumeur
Ascenseur
Équipements pour personnes handicapées
Local à skis
Équitation
WinTuWin Apartments : plus d'informations
WinTuWin Apartments
Le WinTuWin Apartments propose des hébergements à Rialp. Le domaine skiable de Port Ainé est à 15 km. Certains logements comprennent un coin salon et/ou repas. Leur cuisine est équipée d'un lave-vaisselle et d'une machine à café Nespresso. Leur salle de bains privative est pourvue d'une baignoire ou d'une douche. Le linge de lit est fourni. Vous pourrez pratiquer diverses activités dans les environs, telles que le ski, l'équitation et le vélo. Le WinTuWin Apartments se trouve à 35 minutes de route de la station de ski de Baqueira-Beret. Le parc national Aigüestortes i Estany de Sant Maurici est également accessible en 35 minutes de route.
Commentaires de 
Famille
Commentaire : 5 mars 2025
Date d'arrivée : févr. 2025
Perfect for a few days skiing in Port Ainé
Flawless apartment, clean, spacious, modern and equipped. Easy and convenient electronic check in. Seamless WhatsApp communication with the property. We've already been twice and there's sure to be a third. Ideal for a family trip.
Couple
Commentaire : 8 juil. 2026
Date d'arrivée : juil. 2026
THE POLICE HAD TO COME.
Hello, I am not really going to critique the facilities, but rather highlight the unfortunate situation that my pregnant wife and I experienced, in which the police had to come to the accommodation; it was surreal.
To make it clear from the beginning, I booked 1 night with payment at the accommodation.
The thing is, two days before, I receive a message through booking saying that I need to check in online to save time and pay for the stay to complete the reservation. Since I had booked payment at the accommodation, I ignored it, but they sent me another message, which I ignored again.
The next day, they contacted me via WhatsApp and repeated the same thing. It is at this moment that I decide to speak to them.
Regarding the check-in, I tell them that I am not going to upload any photo of my ID front and back, as that is illegal according to the AEPD, and that I can provide the information they are required to ask for, but not the others (a small note, in the text boxes, they also request the issuance number, which is also illegal), they tell me that it is not possible, that I have to check in and pay them now.
After discussing it for a while through WhatsApp, they tell me to upload a photo of the wall to complete the registration. I say that’s fine and we leave the topic there.
The next step was to pay for the stay, which I did not do, I repeat: I booked payment at the accommodation.
At this moment, a dreadful argument arises again. In the end, in my last audio message, I tell them that this is it, that I am not going to continue discussing the matter, that if they want, we can cancel the stay and go our separate ways (I already told them this 3 times during the argument).
In the end, since I was with my pregnant wife and did not want any surprises, I decided to call booking customer service to explain what happened. I tell them that I am willing to cancel the apartment in order to forget about this situation, to which they respond that they will communicate with them to clarify everything. After a while, they tell me that they have spoken with her and that, as I have booked, she will come to the apartment so that I can pay her, as she did not want to cancel the stay under any circumstances.
AND THE REAL SHOW, IN CASE THIS WAS NOT ENOUGH, BEGINS WHEN WE ARRIVE.
To avoid any conflicts, we enter with a smile and greet as if nothing had happened, as if it were the first interaction we have had. Everything seemed to be going well, we paid her, we gave her the tip to return just one bill... and then everything goes wrong again, as once we have paid her, she tells us to wait 5-10 minutes, which is how long it takes for the system to generate the entry code to the apartment.
And the bomb drops, she comes back, again, with the issue of data protection and payment at the accommodation, to end up saying THAT NOW SHE DOES NOT FEEL COMFORTABLE AND THAT SHE WILL NOT RENT IT TO US, THAT WE SHOULD RETURN THE CHANGE AND LEAVE. Just as it sounds, insane.
It is at this moment that I can no longer take it and decide to call the police.
Once they arrive, she goes to open the door for them and takes the opportunity to lecture them for about 10 minutes, while we wait inside. When they enter, I explain the whole story to them, the discussion on WhatsApp, the calls with booking... certainly, the police cannot believe it, and urge the woman to give us the code at once and stop the nonsense, as they cannot be here wasting time indefinitely, which makes no sense. The police officer tells her to charge us for the accommodation at once and for each to go their own way, to which we respond that we have already paid, that we were simply waiting for her to give us the access code. The expression on the police officers' faces was a poem.
I could continue explaining more things, like this woman's attitude or the nonsense she said to try to justify herself to the police, but I believe that with this, everything is already quite clear.
One note, I am a computer engineer, and as such, although it is not my field, I have some knowledge about data protection, and besides the fact that it is clear they do not comply with any of the obligations of the GDPR, the person in charge told me and showed me that she verified the data by looking at the photos of the ID that were uploaded to the platform. THIS IS TOTALLY ILLEGAL.
According to the AEPD:
"The collection of data under Royal Decree 933/2021 does not authorize the request for a copy of the identity document, as it would violate the principle of data minimization and would be excessive processing." It also indicates that the ID contains additional unnecessary data, such as a photograph, expiration date, CAN, or names of parents, and that providing a copy increases the risk of identity theft."
https://www.aepd.es/prensa-y-comunicacion/notas-de-prensa/aepd-informa-de-que-no-esta-permitido-solicitar-copia-dni-o-pasaporte-en-hospedajes
That said, the AEPD could allow an OCR reading without image retention (Optical Character Recognition, it is a technology that converts images of text into digital text, so the document is transformed into data. Then, with a platform that complied with all security standards, it would be possible to automate the extraction of only the data requested by Royal Decree 933/2021 from the ID as long as:
GDPR, Article 13.
[…] they must inform you of the identity and contact details of the responsible party, contact of the DPO if it exists, purposes, legal basis, recipients or categories of recipients, possible international transfers, and retention period. This is what justifies asking them: responsible party, platform provider, purpose, image retention, recipients, and transfers.
GDPR, Article 25.
[…] only the personal data necessary for each purpose should be processed, including the amount of data, extent of processing, retention period, and accessibility.
An OCR should be designed not to retain images, not to process extra data, and to limit access.
GDPR, Article 28.
[…] provide sufficient guarantees and that the processing must be governed by a contract or other legal act that establishes the object, duration, nature, purpose, type of data, obligations, confidentiality, security measures, subcontractors, and deletion/return of data upon completion of the service…
GDPR, Article 32.
[…] a platform that processes ID images should be able to justify adequate security measures and a process for evaluating/verifying those measures.
THEREFORE, AS STATED by the BOE in Royal Decree 933/2021, the accommodation can only request the following:
a) Name.
b) First surname.
c) Second surname.
d) Gender.
e) Identity document number.
f) Document support number.
g) Type of document (ID, passport, TIE).
h) Nationality.
i) Date of birth.
j) Place of usual residence.
– Complete address.
– Locality.
– Country.
k) Landline phone.
l) Mobile phone.
m) Email address.
n) Number of travelers.
o) Relationship of kinship among the travelers (in case any are minors).
To make it clear from the beginning, I booked 1 night with payment at the accommodation.
The thing is, two days before, I receive a message through booking saying that I need to check in online to save time and pay for the stay to complete the reservation. Since I had booked payment at the accommodation, I ignored it, but they sent me another message, which I ignored again.
The next day, they contacted me via WhatsApp and repeated the same thing. It is at this moment that I decide to speak to them.
Regarding the check-in, I tell them that I am not going to upload any photo of my ID front and back, as that is illegal according to the AEPD, and that I can provide the information they are required to ask for, but not the others (a small note, in the text boxes, they also request the issuance number, which is also illegal), they tell me that it is not possible, that I have to check in and pay them now.
After discussing it for a while through WhatsApp, they tell me to upload a photo of the wall to complete the registration. I say that’s fine and we leave the topic there.
The next step was to pay for the stay, which I did not do, I repeat: I booked payment at the accommodation.
At this moment, a dreadful argument arises again. In the end, in my last audio message, I tell them that this is it, that I am not going to continue discussing the matter, that if they want, we can cancel the stay and go our separate ways (I already told them this 3 times during the argument).
In the end, since I was with my pregnant wife and did not want any surprises, I decided to call booking customer service to explain what happened. I tell them that I am willing to cancel the apartment in order to forget about this situation, to which they respond that they will communicate with them to clarify everything. After a while, they tell me that they have spoken with her and that, as I have booked, she will come to the apartment so that I can pay her, as she did not want to cancel the stay under any circumstances.
AND THE REAL SHOW, IN CASE THIS WAS NOT ENOUGH, BEGINS WHEN WE ARRIVE.
To avoid any conflicts, we enter with a smile and greet as if nothing had happened, as if it were the first interaction we have had. Everything seemed to be going well, we paid her, we gave her the tip to return just one bill... and then everything goes wrong again, as once we have paid her, she tells us to wait 5-10 minutes, which is how long it takes for the system to generate the entry code to the apartment.
And the bomb drops, she comes back, again, with the issue of data protection and payment at the accommodation, to end up saying THAT NOW SHE DOES NOT FEEL COMFORTABLE AND THAT SHE WILL NOT RENT IT TO US, THAT WE SHOULD RETURN THE CHANGE AND LEAVE. Just as it sounds, insane.
It is at this moment that I can no longer take it and decide to call the police.
Once they arrive, she goes to open the door for them and takes the opportunity to lecture them for about 10 minutes, while we wait inside. When they enter, I explain the whole story to them, the discussion on WhatsApp, the calls with booking... certainly, the police cannot believe it, and urge the woman to give us the code at once and stop the nonsense, as they cannot be here wasting time indefinitely, which makes no sense. The police officer tells her to charge us for the accommodation at once and for each to go their own way, to which we respond that we have already paid, that we were simply waiting for her to give us the access code. The expression on the police officers' faces was a poem.
I could continue explaining more things, like this woman's attitude or the nonsense she said to try to justify herself to the police, but I believe that with this, everything is already quite clear.
One note, I am a computer engineer, and as such, although it is not my field, I have some knowledge about data protection, and besides the fact that it is clear they do not comply with any of the obligations of the GDPR, the person in charge told me and showed me that she verified the data by looking at the photos of the ID that were uploaded to the platform. THIS IS TOTALLY ILLEGAL.
According to the AEPD:
"The collection of data under Royal Decree 933/2021 does not authorize the request for a copy of the identity document, as it would violate the principle of data minimization and would be excessive processing." It also indicates that the ID contains additional unnecessary data, such as a photograph, expiration date, CAN, or names of parents, and that providing a copy increases the risk of identity theft."
https://www.aepd.es/prensa-y-comunicacion/notas-de-prensa/aepd-informa-de-que-no-esta-permitido-solicitar-copia-dni-o-pasaporte-en-hospedajes
That said, the AEPD could allow an OCR reading without image retention (Optical Character Recognition, it is a technology that converts images of text into digital text, so the document is transformed into data. Then, with a platform that complied with all security standards, it would be possible to automate the extraction of only the data requested by Royal Decree 933/2021 from the ID as long as:
GDPR, Article 13.
[…] they must inform you of the identity and contact details of the responsible party, contact of the DPO if it exists, purposes, legal basis, recipients or categories of recipients, possible international transfers, and retention period. This is what justifies asking them: responsible party, platform provider, purpose, image retention, recipients, and transfers.
GDPR, Article 25.
[…] only the personal data necessary for each purpose should be processed, including the amount of data, extent of processing, retention period, and accessibility.
An OCR should be designed not to retain images, not to process extra data, and to limit access.
GDPR, Article 28.
[…] provide sufficient guarantees and that the processing must be governed by a contract or other legal act that establishes the object, duration, nature, purpose, type of data, obligations, confidentiality, security measures, subcontractors, and deletion/return of data upon completion of the service…
GDPR, Article 32.
[…] a platform that processes ID images should be able to justify adequate security measures and a process for evaluating/verifying those measures.
THEREFORE, AS STATED by the BOE in Royal Decree 933/2021, the accommodation can only request the following:
a) Name.
b) First surname.
c) Second surname.
d) Gender.
e) Identity document number.
f) Document support number.
g) Type of document (ID, passport, TIE).
h) Nationality.
i) Date of birth.
j) Place of usual residence.
– Complete address.
– Locality.
– Country.
k) Landline phone.
l) Mobile phone.
m) Email address.
n) Number of travelers.
o) Relationship of kinship among the travelers (in case any are minors).
Famille
Commentaire : 7 janv. 2026
Date d'arrivée : janv. 2026
Good with things to improve.
Very well equipped and very well located, something to improve, from the floor below you hear the neighbors upstairs, it is not nice, they also have to change already the mattress of the double bed, I was two nights and my whole body hurt, in general has put a high note.
Famille
Commentaire : 7 août 2024
Date d'arrivée : août 2024
My stay in wintuwin.
The apartment is well equipped, but it has lacked the air conditioning indicated by its website before we told it. The fridge didn't cool and hardly any water came out of the shower. The temperature inside the apartment in August is not pleasant.
Famille
Commentaire : 2 févr. 2020
Date d'arrivée : janv. 2020
Simplemente genial!
Hemos reservado 2 apartamentos para fin de año. La experiencia ha sido fantastica, apartamentos amplios y cuidados hasta el mas minimo detalle. Muy modernos y funcionales, con todo tipo de detalles y menaje de cocina. El dormitorio es grande y la limpieza espectacular.Lo recomiendo 100%, cerca de pistas de port-aine el pueblo encantador y estás a 5 min de Sort.
Emplacement
Carrer la Vall, 1, Rialp, 25594, Espagne|0,01 km du centre-ville
Arrivée et départ
Arrivée à partir de :
16:30
Départ avant :
11:00
Bon à savoir
Les enfants sont acceptés dans cet hôtel.
Tous les âges
30 € par personne et par nuit
Jusqu’à 2 ans
Gratuit
Animaux de compagnie interdits
Vous devrez présenter une pièce d'identité avec photo et une carte de crédit lors de l'enregistrement. Veuillez noter que toutes les demandes spéciales seront satisfaites sous réserve de disponibilité et pourront entraîner des frais supplémentaires. Veuillez informer l'établissement WinTuWin Apartments à l'avance de l'heure à laquelle vous prévoyez d'arriver. Vous pouvez indiquer cette information dans la rubrique « Demandes spéciales » lors de la réservation ou contacter directement l'établissement. Ses coordonnées figurent sur votre confirmation de réservation. Les enterrements de vie de célibataire et autres fêtes de ce type sont interdits dans cet établissement. Un dépôt de garantie d'un montant de EUR 60 est demandé à l'arrivée. Il devra être payé en espèces. Le remboursement devrait être effectué le jour de votre départ. Le dépôt de garantie vous sera entièrement remboursé en espèces, si aucun dommage n'a été constaté par l'établissement. Please note that check-in takes place between 16:30 and 21:00 Outside these hours there is a surcharge of EUR 12. Please note that late check-in after 21:00 has a surcharge of EUR 18. Check-in is not possible after 22:00. A baby chair and a baby cot are available at the extra cost of EUR 30 per stay. Please note that the property reserves the right to pre-authorise credit cards prior to arrival. Please note that only seeing eye dogs are allowed at the property.
Veuillez noter qu'en vertu du décret royal 933/2021, en vigueur depuis le 1er février 2025, les hôtels en Espagne peuvent demander certaines informations personnelles lors de l'enregistrement, y compris, mais sans s'y limiter, l'identification, l'adresse, l'e-mail et le numéro de téléphone pour les clients de 14 ans et plus, ainsi qu'une preuve de relation avec des mineurs de moins de 14 ans.
L'hôtel accepte les modes de paiement suivants :
Cash
WinTuWin Apartments : questions fréquentes
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