Element by Marriott Austin Downtown
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In sintesi
Check-in dalle ore: | 16:00 |
|---|---|
Check-out entro le ore: | 11:00 |
Colazione | Colazione disponibile |
Animali | Animali domestici ammessi gratuitamente |
Bambini | I bambini sono i benvenuti in questo hotel |
Servizi
Wi-Fi
Parcheggio
Aria condizionata
Centro fitness
Reception 24h
Ristorante
Scopri di più su Element by Marriott Austin Downtown
Element by Marriott Austin Downtown
L'Element Austin Downtown si trova ad Austin. Avrete inoltre a disposizione una terrazza, un centro fitness, un ristorante e un bar. La connessione Wi-Fi è gratuita. Tutte le camere sono dotate di aria condizionata e TV a schermo piatto.
Recensioni di 
Viaggiatore in famiglia
Data del commento: 17 lug 2026
Great breakfast ! Recommend Upper floor rooms
Breakfast was great and very complete, they listen to customers and do their best to make you feel comfortable.
Downtown is a pretty busy area, valet parking has a few but in summer would recommend.
Downtown is a pretty busy area, valet parking has a few but in summer would recommend.
Risposta dell'hotel
Data del commento: 1 ago 2026
Thank you for taking the time to share your feedback! We are thrilled to hear that you enjoyed our breakfast selection and that our team made you feel comfortable during your stay. Providing attentive service and creating a welcoming experience for our guests is always our goal.
We also appreciate your comments about our downtown location. Being in the heart of Austin certainly puts our guests close to the city's energy and attractions. For those seeking a quieter stay, we agree that upper-floor rooms can be a great option.
Thank you again for your recommendation and for choosing to stay with us. We look forward to welcoming you back to Aloft & Element Austin Downtown on your next visit!
We also appreciate your comments about our downtown location. Being in the heart of Austin certainly puts our guests close to the city's energy and attractions. For those seeking a quieter stay, we agree that upper-floor rooms can be a great option.
Thank you again for your recommendation and for choosing to stay with us. We look forward to welcoming you back to Aloft & Element Austin Downtown on your next visit!
Viaggiatore anonimo
Data del commento: 1 lug 2026
Periodo del soggiorno: giu 2026
Fantastic location and the staff were amazing. Really spacious and clean rooms with an amazing view. Great breakfast selection too. The only problem was the water temperature in the shower. You have hot ...... and that's it. I visited in june in the peak of summer when you just wanted a cool shower. Brought it up with reception for 5 days during my stay but nothing was done about it. Resorted to showering at a nearby gym.
Viaggiatore solitario
Data del commento: 1 lug 2026
Periodo del soggiorno: giu 2026
Awful hotel - DO NOT RECOMMENT
The hotel is one of the worst Marriott properties I have every stayed at. The check in desk is so high the woman who tried to check me in couldn't see over it. I had checked in online and just needed a key. She couldn't figure out how to do that, though she kept trying and didn't ask her colleague for help until he offered. By that time I'd been standing at the desk for 10 minutes. It took another 5 minutes to get my key, I was offered a voucher for $10 based on my status, not offered points in lieu of a welcome gift. She didn't acknowledge or apologize for how long the process took.
A bigger disappointment was my room. The door was stuck shut. When I got into the room I could tell it had been recently painted because there was paint on furniture, on the floor, on the mirrors. The furniture was shabby - literally all of the veneer pieces were chipped and scratched, the fabric covering the chair was frayed, and there were just 5 hangers. I called guest services to ask for more, was told I'd be placed on a brief hold, and was left on hold for 10 minutes before I hung up. When I called back and told the person this, she said several guests were ahead of me and put me on hold again. I gave up. The carpet in the room and the hallway was shabby as well.
There are no drawers, just 2 small shelves near the bottom of the closet. There was no pen or paper. No USB-C power.
There were a couple positives - the staff was very nice and the little kitchen was well-stocked. Other than that the hotel was absolutely awful.
The rate was $208/night. If I had any idea how bad the hotel is I would have stayed someplace else.
A bigger disappointment was my room. The door was stuck shut. When I got into the room I could tell it had been recently painted because there was paint on furniture, on the floor, on the mirrors. The furniture was shabby - literally all of the veneer pieces were chipped and scratched, the fabric covering the chair was frayed, and there were just 5 hangers. I called guest services to ask for more, was told I'd be placed on a brief hold, and was left on hold for 10 minutes before I hung up. When I called back and told the person this, she said several guests were ahead of me and put me on hold again. I gave up. The carpet in the room and the hallway was shabby as well.
There are no drawers, just 2 small shelves near the bottom of the closet. There was no pen or paper. No USB-C power.
There were a couple positives - the staff was very nice and the little kitchen was well-stocked. Other than that the hotel was absolutely awful.
The rate was $208/night. If I had any idea how bad the hotel is I would have stayed someplace else.
Risposta dell'hotel
Data del commento: 7 lug 2026
Good evening,
Thank you for taking the time to share your detailed feedback. We're truly sorry to hear that your stay did not meet the expectations you have come to expect from Marriott, and we appreciate you bringing these concerns to our attention.
First, we sincerely apologize for the delays you experienced during check-in. The associate assisting you is new and actively going through their training, and we're sorry this resulted in a longer arrival process than either you or we would expect. While every member of our team is committed to providing exceptional service, we understand how frustrating it is to wait, especially after completing Mobile Check-In. It does reflect on our end only a Mobile Check-In was made, but no Mobile Key was requested which prevents us from processing this Mobile Check-In was that requested.
Your feedback will be shared with our leadership team to reinforce the importance of seeking assistance promptly and ensuring our guests receive a seamless arrival experience.
We also apologize that your Marriott Bonvoy welcome benefit was not clearly explained. The $10 food and beverage credit was offered as an additional gesture by the associate, while your bonus points are automatically applied to your stay as your selected welcome gift. We're sorry for the confusion and understand how better communication could have improved your experience.
We're disappointed to hear about the condition of your guest room. The issues you described, including the paint overspray, worn furnishings, door operation, and difficulty reaching our Guest Services team, do not reflect the standards we strive to maintain. Your comments have been shared with our housekeeping, engineering, and leadership teams so these concerns can be reviewed and addressed. We also understand how the lack of storage and certain in-room amenities impacted your stay, and we appreciate you taking the time to share those observations.
While we're glad to hear you found our staff friendly and enjoyed the in-room kitchenette, we regret that these positives were overshadowed by the challenges you encountered. We understand your disappointment, particularly given the rate you paid, and we're sorry we did not provide the quality of experience you expected.
Thank you again for your candid feedback. It helps us identify opportunities to improve, and we hope you'll consider giving us another opportunity in the future to provide the level of hospitality and service you rightfully expect from a Marriott property.
Best Regards,
Kade Casanova Cameron
Front Desk Manager
kade.casanovacameron@whitelodging.com
Thank you for taking the time to share your detailed feedback. We're truly sorry to hear that your stay did not meet the expectations you have come to expect from Marriott, and we appreciate you bringing these concerns to our attention.
First, we sincerely apologize for the delays you experienced during check-in. The associate assisting you is new and actively going through their training, and we're sorry this resulted in a longer arrival process than either you or we would expect. While every member of our team is committed to providing exceptional service, we understand how frustrating it is to wait, especially after completing Mobile Check-In. It does reflect on our end only a Mobile Check-In was made, but no Mobile Key was requested which prevents us from processing this Mobile Check-In was that requested.
Your feedback will be shared with our leadership team to reinforce the importance of seeking assistance promptly and ensuring our guests receive a seamless arrival experience.
We also apologize that your Marriott Bonvoy welcome benefit was not clearly explained. The $10 food and beverage credit was offered as an additional gesture by the associate, while your bonus points are automatically applied to your stay as your selected welcome gift. We're sorry for the confusion and understand how better communication could have improved your experience.
We're disappointed to hear about the condition of your guest room. The issues you described, including the paint overspray, worn furnishings, door operation, and difficulty reaching our Guest Services team, do not reflect the standards we strive to maintain. Your comments have been shared with our housekeeping, engineering, and leadership teams so these concerns can be reviewed and addressed. We also understand how the lack of storage and certain in-room amenities impacted your stay, and we appreciate you taking the time to share those observations.
While we're glad to hear you found our staff friendly and enjoyed the in-room kitchenette, we regret that these positives were overshadowed by the challenges you encountered. We understand your disappointment, particularly given the rate you paid, and we're sorry we did not provide the quality of experience you expected.
Thank you again for your candid feedback. It helps us identify opportunities to improve, and we hope you'll consider giving us another opportunity in the future to provide the level of hospitality and service you rightfully expect from a Marriott property.
Best Regards,
Kade Casanova Cameron
Front Desk Manager
kade.casanovacameron@whitelodging.com
Viaggiatore anonimo
Data del commento: 13 giu 2026
Periodo del soggiorno: giu 2026
Very convenient location within walking distance to most downtown restaurants and bars. Staff was very friendly and breakfast was amazing. Would definitely stay again next time we are in town
Viaggiatore anonimo
Data del commento: 10 giu 2026
Periodo del soggiorno: mag 2026
Loved this stay.
The 2nd story bar turns into a night club feel. Great way to to relax and still make new friends. Great location. Nice café with baked goods on 1st floor.
Breakfast was great. If you want to try the pastries for "free" get up early and try everything available at breakfast.
Staff was friendly on check in and check out.
Room was clean. The WINDOWS for immaculate. It made the view worth while.
Would definitely stay again.
The 2nd story bar turns into a night club feel. Great way to to relax and still make new friends. Great location. Nice café with baked goods on 1st floor.
Breakfast was great. If you want to try the pastries for "free" get up early and try everything available at breakfast.
Staff was friendly on check in and check out.
Room was clean. The WINDOWS for immaculate. It made the view worth while.
Would definitely stay again.
Posizione eccellente
109 E 7th St, Downtown, Austin, 78701, Stati Uniti|0,2 km dal centro
Check-in e check-out
Check-in dalle ore:
16:00
Check-out entro le ore:
11:00
Informazioni utili
I bambini sono i benvenuti in questo hotel
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.
fino a 2 anni
Gratis
Animali domestici ammessi gratuitamente
Colazione disponibile
Opzioni colazione
Colazione inglese
Al check-in gli ospiti devono esibire un documento d'identità con foto e una carta di credito. Siete pregati di notare che le Richieste Speciali sono soggette a disponibilità, e potrebbero comportare l'addebito di un supplemento. È richiesto un deposito cauzionale di USD 100 all'arrivo. Dovrai pagarlo con la carta di credito. Dovresti ricevere il rimborso entro 7 giorni dal check-out. Il deposito ti sarà rimborsato per intero sulla carta di credito dopo una verifica dello stato dell'alloggio.
Al momento del check-in, gli ospiti devono fornire una carta di credito intestata alla stessa persona che ha effettuato la prenotazione. La struttura effettuerà una pre-autorizzazione sulla carta, che verrà annullata al momento del check-out qualora non vengano segnalati addebiti aggiuntivi o danni alla camera. Alcune strutture e tipologie di camere prevedono politiche specifiche; si prega di contattare direttamente la struttura per maggiori informazioni.
L’hotel accetta i seguenti metodi di pagamento:
Element by Marriott Austin Downtown: domande frequenti
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