Hampton Inn & Suites Phoenix Downtown
+ 87
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In sintesi
Check-in dalle ore: | 15:00 |
|---|---|
Check-out entro le ore: | 11:00 |
Colazione | Colazione disponibile |
Animali | Animali domestici ammessi con un costo aggiuntivo |
Bambini | I bambini sono i benvenuti in questo hotel |
Servizi
Wi-Fi
Parcheggio
Aria condizionata
Centro fitness
Reception 24h
Ristorante
Hampton Inn & Suites Phoenix Downtown: recensioni
Recensioni di 
Viaggiatore anonimo
Data del commento: 8 ago 2026
Periodo del soggiorno: lug 2026
Super incredible service and they even provide mini amenities like tooth paste and combs. The breakfast was amazing and the room was very clean and comfortable.
Coppia
Data del commento: 16 apr 2026
Periodo del soggiorno: apr 2026
Great...except we didn't get housekeeping service and the shampoo pump bottle was empty.
I would have given 5 stars if it wasn't for the fact we didn't have any shampoo and our room wasn't serviced.
Our first morning in the shower, we discovered the shampoo pump bottle was empty, so we washed our hair with shower gel (I'm sure it's all the same stuff anyway!) and made a request at the front desk that housekeeping definitely refill/replace the bottle.
Well...after returning to our hotel room around 5:30pm, we discovered our room hadn't been serviced AT ALL. The bed wasn't made, trash wasn't emptied, towels not replaced, make-up wipes not replaced and...still no shampoo. We called the front desk and they delivered a new bottle of shampoo and fresh towels right away.
OK, so we thought maybe they were still doing the 'Covid' housekeeping schedule, so upon checkout we asked if there was a reason our room wasn't serviced. They said it should have been serviced, apologized and said they'd bring it up with housekeeping. Not really the response we were hoping for!
Here are our PROS and CONS for the hotel:
PROS:
-Convenient downtown location. We took the light rail from the airport and walked to the hotel.
-Clean and modern.
-Friendly staff.
-Quiet. (We chose the top floor purposefully). Some minor road noise, but we took ear plugs.
-Room equipped with all the necessities such as a mini-fridge, coffee maker, nightlight, iron.
-Coffee carafes in the lobby.
CONS:
-We didn't get housekeeping service or have shampoo.
-Breakfast could be improved with a few healthier options like plain yogurt and grainy toast.
-Breakfast serving area gets jammed up on the side of the waffle maker. It would be better if they could utilize the bar in the breakfast seating area to spread out some of the food.
-I'm not a big fan of the bathroom 'barn door'.
Our first morning in the shower, we discovered the shampoo pump bottle was empty, so we washed our hair with shower gel (I'm sure it's all the same stuff anyway!) and made a request at the front desk that housekeeping definitely refill/replace the bottle.
Well...after returning to our hotel room around 5:30pm, we discovered our room hadn't been serviced AT ALL. The bed wasn't made, trash wasn't emptied, towels not replaced, make-up wipes not replaced and...still no shampoo. We called the front desk and they delivered a new bottle of shampoo and fresh towels right away.
OK, so we thought maybe they were still doing the 'Covid' housekeeping schedule, so upon checkout we asked if there was a reason our room wasn't serviced. They said it should have been serviced, apologized and said they'd bring it up with housekeeping. Not really the response we were hoping for!
Here are our PROS and CONS for the hotel:
PROS:
-Convenient downtown location. We took the light rail from the airport and walked to the hotel.
-Clean and modern.
-Friendly staff.
-Quiet. (We chose the top floor purposefully). Some minor road noise, but we took ear plugs.
-Room equipped with all the necessities such as a mini-fridge, coffee maker, nightlight, iron.
-Coffee carafes in the lobby.
CONS:
-We didn't get housekeeping service or have shampoo.
-Breakfast could be improved with a few healthier options like plain yogurt and grainy toast.
-Breakfast serving area gets jammed up on the side of the waffle maker. It would be better if they could utilize the bar in the breakfast seating area to spread out some of the food.
-I'm not a big fan of the bathroom 'barn door'.
Risposta dell'hotel
Data del commento: 21 apr 2026
Dear guest, thank you for taking the time to leave such a detailed review. We're really glad the downtown location hit the mark. Taking the light rail straight from the airport to Hampton Inn & Suites Phoenix Downtown is exactly the kind of easy start to a trip we hope for every guest.
Your feedback on housekeeping and the amenities has been passed along to the appropriate team, and we appreciate the honest notes on breakfast as well. The layout around the waffle station and the range of options are worthwhile things to hear.
It means a lot that you highlighted the positives too. The cleanliness, the quiet top floor, the friendly staff. That's what we want every guest to walk away remembering.
We hope your time in Phoenix was a great one overall, and we'd welcome the chance to see you again.
Warm regards,
Guest Experience Team
Hampton Inn & Suites Phoenix Downtown
Your feedback on housekeeping and the amenities has been passed along to the appropriate team, and we appreciate the honest notes on breakfast as well. The layout around the waffle station and the range of options are worthwhile things to hear.
It means a lot that you highlighted the positives too. The cleanliness, the quiet top floor, the friendly staff. That's what we want every guest to walk away remembering.
We hope your time in Phoenix was a great one overall, and we'd welcome the chance to see you again.
Warm regards,
Guest Experience Team
Hampton Inn & Suites Phoenix Downtown
Viaggiatore anonimo
Data del commento: 4 ago 2026
Periodo del soggiorno: lug 2026
Room was spacious and clean. Bar is beer and wine only. $50 + for parking is a bit extreme when you are already paying for your room.
Viaggiatore anonimo
Data del commento: 3 ago 2026
Periodo del soggiorno: lug 2026
Very clean and service was excellent! It was even better when my room was across the ice machine. Score! We really enjoyed our star. Everyone was so nice and courteous. We will come again!
Viaggiatore in gruppo
Data del commento: 27 lug 2026
Excellent Stay and Outstanding Staff
I’ll start by saying that the next time I’m in Phoenix, this is where I’ll be staying.
The hotel was quiet, clean, and very comfortable. There was complimentary bottled water available for guests, and every morning they offered a free buffet breakfast with eggs, sausage, toast, bagels, yogurt, scones, and make-your-own waffles. The dining area was spacious and pleasant, so it was a nice way to start the day.
The room was great, the beds were comfortable, and, as I mentioned earlier, it was wonderfully quiet. I slept very well every night.
The only thing I was surprised by was that there wasn’t a pool. With Phoenix temperatures reaching 105 degrees, I expected one. That said, it was so hot that I probably wouldn’t have used it anyway! They do have a nice workout room, which I used, and they also provide complimentary bottled water there.
Every staff member I encountered was friendly, professional, and helpful. I especially want to give a shout-out to Cody, one of the valet attendants. I was having a minor issue with my Uber driver, and before I even asked for help, Cody noticed what was happening and stepped in. He was a true gentleman, and it’s little acts of kindness like that that people remember when deciding where to stay on their next trip.
I had a wonderful stay and will definitely be back.
The hotel was quiet, clean, and very comfortable. There was complimentary bottled water available for guests, and every morning they offered a free buffet breakfast with eggs, sausage, toast, bagels, yogurt, scones, and make-your-own waffles. The dining area was spacious and pleasant, so it was a nice way to start the day.
The room was great, the beds were comfortable, and, as I mentioned earlier, it was wonderfully quiet. I slept very well every night.
The only thing I was surprised by was that there wasn’t a pool. With Phoenix temperatures reaching 105 degrees, I expected one. That said, it was so hot that I probably wouldn’t have used it anyway! They do have a nice workout room, which I used, and they also provide complimentary bottled water there.
Every staff member I encountered was friendly, professional, and helpful. I especially want to give a shout-out to Cody, one of the valet attendants. I was having a minor issue with my Uber driver, and before I even asked for help, Cody noticed what was happening and stepped in. He was a true gentleman, and it’s little acts of kindness like that that people remember when deciding where to stay on their next trip.
I had a wonderful stay and will definitely be back.
Risposta dell'hotel
Data del commento: 30 lug 2026
Erica, reading your review absolutely made our day. Thank you for choosing Hampton Inn and Suites Phoenix Downtown and for already planning to stay with us again.
It sounds like you settled in exactly how we hope guests will: a quiet, comfortable room, great sleep, and an easy start to the day with breakfast. Our team will be thrilled to hear your shout-out for the buffet spread, and the breakfast crew in particular will be smiling at your kind words about the spacious and pleasant dining area.
You captured our location perfectly in spirit too. Being right at the corner of N 1st St and E Polk St, directly across from the ASU Downtown Phoenix Campus, lets us be that calm, quiet place to recharge while still sitting in the middle of the Downtown Phoenix Core. Many guests stay with us for events at the Phoenix Convention Center or games nearby, so we try hard to balance “downtown energy” with “sleep-friendly quiet,” and it is wonderful to hear that you slept so well every night.
Your note about the pool is completely understandable. In a city where it can reach 105 degrees, a pool is often something guests expect. Our building was designed with an emphasis on indoor comforts and fitness rather than an outdoor pool, which is why we focus on keeping the rooms cool, the fitness center well equipped, and chilled bottled water stocked both in the lobby and the workout room. It is funny you mentioned probably not using a pool in that heat anyway; many guests say the same after a day of exploring downtown or wandering toward the Roosevelt Row Arts District.
Thank you as well for taking a moment to recognize our team, and especially Cody. That is exactly the kind of quiet, thoughtful service we aim for, noticing a situation and stepping in before a guest even has to ask. We will be sure he sees your comments; recognition like yours is the kind of thing that sticks with our team and keeps them going on those extra warm Phoenix days.
We cannot wait to welcome you back the next time you are in town, whether you are visiting ASU across the street, catching something at the Phoenix Convention Center, or just soaking in the downtown vibe. Safe travels until then, and we will have the cold bottled water ready when you return.
Warm regards,
Guest Experience Team
Hampton Inn & Suites Phoenix Downtown
It sounds like you settled in exactly how we hope guests will: a quiet, comfortable room, great sleep, and an easy start to the day with breakfast. Our team will be thrilled to hear your shout-out for the buffet spread, and the breakfast crew in particular will be smiling at your kind words about the spacious and pleasant dining area.
You captured our location perfectly in spirit too. Being right at the corner of N 1st St and E Polk St, directly across from the ASU Downtown Phoenix Campus, lets us be that calm, quiet place to recharge while still sitting in the middle of the Downtown Phoenix Core. Many guests stay with us for events at the Phoenix Convention Center or games nearby, so we try hard to balance “downtown energy” with “sleep-friendly quiet,” and it is wonderful to hear that you slept so well every night.
Your note about the pool is completely understandable. In a city where it can reach 105 degrees, a pool is often something guests expect. Our building was designed with an emphasis on indoor comforts and fitness rather than an outdoor pool, which is why we focus on keeping the rooms cool, the fitness center well equipped, and chilled bottled water stocked both in the lobby and the workout room. It is funny you mentioned probably not using a pool in that heat anyway; many guests say the same after a day of exploring downtown or wandering toward the Roosevelt Row Arts District.
Thank you as well for taking a moment to recognize our team, and especially Cody. That is exactly the kind of quiet, thoughtful service we aim for, noticing a situation and stepping in before a guest even has to ask. We will be sure he sees your comments; recognition like yours is the kind of thing that sticks with our team and keeps them going on those extra warm Phoenix days.
We cannot wait to welcome you back the next time you are in town, whether you are visiting ASU across the street, catching something at the Phoenix Convention Center, or just soaking in the downtown vibe. Safe travels until then, and we will have the cold bottled water ready when you return.
Warm regards,
Guest Experience Team
Hampton Inn & Suites Phoenix Downtown
Esplora i dintorni
77 E Polk St, Phoenix, 85004, Stati Uniti|0,43 km dal centro
Informazioni utili
I bambini sono i benvenuti in questo hotel
Tutte le età
Gratis
fino a 2 anni
Gratis
Animali domestici ammessi con un costo aggiuntivo
Colazione disponibile
Opzioni colazione
Colazione occidentale
Orari colazione
Dalle 06:00 alle 09:00, da lunedì a venerdì, Dalle 07:00 alle 10:00, da sabato a domenica
Al check-in gli ospiti devono esibire un documento d'identità con foto e una carta di credito. Siete pregati di notare che le Richieste Speciali sono soggette a disponibilità, e potrebbero comportare l'addebito di un supplemento. Siete pregati di comunicare in anticipo a Hampton Inn & Suites Phoenix Downtown l'orario in cui prevedete di arrivare. Potrete inserire questa informazione nella sezione Richieste Speciali al momento della prenotazione, o contattare la struttura utilizzando i recapiti riportati nella conferma della prenotazione. When travelling with pets, please note that an extra charge of USD 75 for stays 1-5 nights and USD 125 for 6 nights and above. A fee of up to USD 300 will be assessed for smoking any substance in a non-smoking room. Our rooms are equipped with smoke-sensitive sensors that detect smoke from marijuana, vapes, tobacco, e-cigarettes, or any other form of combustible smoke. Please ask the Front Desk for locations of designated outdoor smoking areas. Valet parking is available for USD 44 per night.
Al momento del check-in, gli ospiti devono fornire una carta di credito intestata alla stessa persona che ha effettuato la prenotazione. La struttura effettuerà una pre-autorizzazione sulla carta, che verrà annullata al momento del check-out qualora non vengano segnalati addebiti aggiuntivi o danni alla camera. Alcune strutture e tipologie di camere prevedono politiche specifiche; si prega di contattare direttamente la struttura per maggiori informazioni.
L’hotel accetta i seguenti metodi di pagamento:
Hampton Inn & Suites Phoenix Downtown: domande frequenti
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