Candlewood Suites Syracuse-Airport by IHG
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In sintesi
Check-in dalle ore: | 15:00 |
|---|---|
Check-out entro le ore: | 12:00 |
Animali | Animali domestici ammessi con un costo aggiuntivo |
Servizi
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Candlewood Suites Syracuse-Airport by IHG
Da Candlewood Suites - Syracuse Airport by IHG nel quartiere degli affari di North Syracuse con meno di 10 minuti al volante potrai raggiungere Syracuse University e Destiny USA. Questo hotel si trova a 11,4 km da JMA Wireless Dome e 12 km da Aree fieristiche nello Stato di New York. Le opportunità di svago non mancano: avrai a disposizione una palestra aperta giorno e notte, oltre a il Wi-Fi gratuito e un deposito sci. Questo hotel dispone, inoltre, di una TV nelle aree comuni, un'area picnic e un'area barbecue. Candlewood Suites - Syracuse Airport by IHG include uno snack bar. Potrai usufruire di un business center aperto 24 ore su 24, check-out veloce e quotidiani gratuiti nella hall. Una navetta per l'aeroporto (andata e ritorno) è disponibile gratuitamente su richiesta. Regalati un soggiorno indimenticabile in una delle 115 camere della struttura, dotate di aria condizionata e angolo cottura con frigorifero con congelatore e piano cottura. La TV LCD da 32 pollici con canali via cavo è l'ideale per concedersi un po' di svago, mentre il Wi-Fi gratuito ti permette di restare in contatto con il mondo. I comfort includono casseforti, scrivanie e telefoni con chiamate urbane gratuite.
Data del commento: 7 set 2026
Periodo del soggiorno: ago 2026
Data del commento: 11 ago 2026
Periodo del soggiorno: ago 2026
Terrible Experience
Our room had a kitchenette but was under-supplied. It had no glasses, silverware or pots and pans to prepare food.
Both of our keycards had to be replaced several times because they would randomly stop working
We had one bar of soap that was a half inch thick and one and one-quarter inches long, which was to be used for both the shower and sink. (See picture) For comparison, the dental floss box behind the bar soap is 1.5 inches tall and 1.25 inches long.
There was a coffee maker in the room but no coffee packets available. Coffee was only available in the lobby. On the first morning we were there, we had to ask the desk help to empty the coffee grounds from that coffee maker before it could make coffee.
There was a fitness room; however, internet was not available there, and the programs on the treadmill were not available while working out. Additionally, after working out on the equipment, there were no cleaning supplies to clean the equipment before the next user.
There was only one chair in the room. Their advertisement photos show two chairs. Additionally, there were no luggage racks. This meant that the only place to open a suitcase without placing it on the floor or bed was the small desk (that had only the one chair).
The snack area in the lobby was empty. There was a vending machine in the lobby, but no other restaurant or food facilities.
On two separate floors trash was stored at the end of the hall (see picture). This trash remained there the entire weekend we stayed there. Trash in the stairwell between the first and second floors stayed there a good 24 hours before being picked up.
Not shown in their advertising pages is the Tax Recovery fee of $83 per night. This fee goes to the corporation and NOT the government.
Additionally, upon checkout, they refused to give us a receipt. They insisted it was only available online.
Risposta dell'hotel
Data del commento: 13 ago 2026
Thank you for taking the time to provide such detailed feedback about your stay. We’re sorry to learn that several aspects of your experience fell short of expectations.
We understand your frustration regarding the missing kitchenette items, repeated keycard issues, limited room amenities, and the condition of the common areas. Your comments regarding the fitness center, housekeeping, trash removal, and the availability of supplies have also been shared with the appropriate teams for review.
We also recognize your concerns regarding the additional fee and the receipt requested at checkout. We understand how important it is for charges to be clearly communicated and for guests to have access to documentation of their stay.
Please reach out to us at +1 315-454-8999 with your reservation details if you would like to discuss the charges or your overall experience further. We appreciate you bringing these concerns to our attention.
Sincerely,
- The Staff at Candlewood Suites Syracuse-Airport
Data del commento: 2 set 2026
Periodo del soggiorno: set 2026
Don’t expect customer service.
Risposta dell'hotel
Data del commento: 4 set 2026
We sincerely regret the inconvenience you faced with our airport pickup service. Your experience is not reflective of our standards, and we are addressing this operational gap to ensure better communication and service in the future. We appreciate your feedback and hope to regain your trust.
- The Staff at Candlewood Suites Syracuse-Airport
Data del commento: 1 set 2026
Periodo del soggiorno: ago 2026
Property is going through rushed remodel and somethings were dusty and the shower rail looked like it was coming disconnected from the wall. towards the end of the stay the lobby was coming together.
Data del commento: 23 ago 2026
Periodo del soggiorno: ago 2026
Recent stay.
Risposta dell'hotel
Data del commento: 25 ago 2026
We appreciate your feedback and are glad to hear our front desk staff made a positive impression. We understand your concerns about the towel and toilet paper supply, and we will review our in-room provisions to enhance guest convenience. Additionally, we will address the trash collection issue to ensure a cleaner environment throughout your stay. Thank you for bringing these matters to our attention.
- The Staff at Candlewood Suites Syracuse-Airport
Posizione ottima
5414 South Bay Road (Syracuse), Syracuse, 13212, Stati Uniti|7,76 km dal centro
Check-in e check-out
Check-in dalle ore:
15:00
Check-out entro le ore:
12:00
Informazioni utili
Animali domestici ammessi con un costo aggiuntivo
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.