Hapimag Ferienwohnungen Interlaken
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In sintesi
Check-in dalle ore: | 16:00 |
|---|---|
Check-out entro le ore: | 10:00 |
Colazione | Colazione disponibile |
Animali | Animali domestici ammessi con un costo aggiuntivo |
Bambini | I bambini sono i benvenuti in questo hotel |
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Wi-Fi
Parcheggio
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Hapimag Ferienwohnungen Interlaken
Situato nel centro di Interlaken, a meno di 1 km dalla Stazione Ferroviaria di Interlaken Est e a 5 km da Harder Kulm, l'Hapimag Ferienwohnungen Interlaken offre sistemazioni con connessione WiFi gratuita.
Recensioni di 
Viaggiatore anonimo
Data del commento: 29 lug 2026
Periodo del soggiorno: lug 2026
Wonderful place to stay, the room was clean and comfortable, the breakfast was delicious and the location was perfect!
Viaggiatore anonimo
Data del commento: 2 ago 2026
Periodo del soggiorno: lug 2026
Extremely Disappointing Experience – Subpar Amenities & Poor Service
Rating: 1 / 10
My 3-night stay during peak summer season at Hapimag Resort Interlaken was hands-down one of the worst "apartment hotel" experiences. Given the high seasonal rates, the quality and service was extremely disappointing to say the least.
* Sweltering Rooms & Broken Appliances: There is no A/C. Our room had a single broken fan that could barely stand. When requested, we were handed a tiny table fan. The toaster was broken, and there was no microwave. When delivered, a staff member acted visibly angry and literally slammed the microwave onto the kitchen counter
* Power Outage & Zero Support: At 7 AM, the power completely died in our apartment. The front desk doesn't open until 8 AM, so we sat in the dark unable to charge devices before heading out. A guest had to go to a public bathroom downstairs just to plug in a hair straightener.
* Hostile Service: We had back-to-back stays, so we had to switch apartments and leave luggage at the desk. When asked to wait a few minutes for a hot hair tool to cool before packing, the desk staff was visibly annoyed, making faces and rolling her eyes.
* Garbage Duty: Guests are expected to haul their own trash out to a dumpster behind the resort, where the stench was unbearable. The resort manager brushed off the feedback without any real concern. Very poor value for the money. I would not recommend staying here.
Rating: 1 / 10
My 3-night stay during peak summer season at Hapimag Resort Interlaken was hands-down one of the worst "apartment hotel" experiences. Given the high seasonal rates, the quality and service was extremely disappointing to say the least.
* Sweltering Rooms & Broken Appliances: There is no A/C. Our room had a single broken fan that could barely stand. When requested, we were handed a tiny table fan. The toaster was broken, and there was no microwave. When delivered, a staff member acted visibly angry and literally slammed the microwave onto the kitchen counter
* Power Outage & Zero Support: At 7 AM, the power completely died in our apartment. The front desk doesn't open until 8 AM, so we sat in the dark unable to charge devices before heading out. A guest had to go to a public bathroom downstairs just to plug in a hair straightener.
* Hostile Service: We had back-to-back stays, so we had to switch apartments and leave luggage at the desk. When asked to wait a few minutes for a hot hair tool to cool before packing, the desk staff was visibly annoyed, making faces and rolling her eyes.
* Garbage Duty: Guests are expected to haul their own trash out to a dumpster behind the resort, where the stench was unbearable. The resort manager brushed off the feedback without any real concern. Very poor value for the money. I would not recommend staying here.
Viaggiatore in famiglia
Data del commento: 2 ago 2026
Absolute Rip-off ($1,000/night) – Shocking Service & Subpar Amenities
I spent nearly $1,000/night to stay at the Hapimag Resort Interlaken for 3 nights during peak July season, and it was hands-down one of the worst "apartment hotel" experiences I have ever had in 25 years of traveling.
Here is what $1,000 a night gets you:
Sweltering Heat & Broken Comforts: There is no A/C. The room had a single broken, barely standing fan. When we requested a second fan for the heat, we were handed a tiny desk fan.
Defective Kitchen: The toaster was broken, and there was no microwave. When we called to request them, the staff member who dropped them off was openly angry and literally slammed the microwave onto our small counter—hard enough that it could have easily broken.
Power Outages & Zero Support: At 7:00 AM on our second day, the power completely went out in our apartment. Front desk hours don't start until 8:00 AM, so there was no one to contact while we sat in the dark unable to charge our phones before our planned day out. My daughter actually had to resort to using the public bathroom downstairs just to use her hair straightener.
Rude & Hostile Staff: When we were moving between units and dropping off luggage, my daughter asked the front desk lady to wait just a couple of minutes for her straightener to cool down so it wouldn't burn anything in the bag. The staff member was visibly annoyed, rolling her eyes, and making faces. The complete lack of basic courtesy across the board was shocking.
Self-Service Trash in Foul Conditions: On top of everything, guests are expected to haul their own trash out to a dumpster behind the building, which smelled so vile and repulsive it was unbearable.
I brought all of these issues directly to the resort manager, but he brushed it off with a generic promise to "look into it" with zero real concern or accountability.
Do not be fooled by the price tag or the "resort" label. This place offers bargain-bin facilities and hostile service at luxury prices. A total waste of money.
Here is what $1,000 a night gets you:
Sweltering Heat & Broken Comforts: There is no A/C. The room had a single broken, barely standing fan. When we requested a second fan for the heat, we were handed a tiny desk fan.
Defective Kitchen: The toaster was broken, and there was no microwave. When we called to request them, the staff member who dropped them off was openly angry and literally slammed the microwave onto our small counter—hard enough that it could have easily broken.
Power Outages & Zero Support: At 7:00 AM on our second day, the power completely went out in our apartment. Front desk hours don't start until 8:00 AM, so there was no one to contact while we sat in the dark unable to charge our phones before our planned day out. My daughter actually had to resort to using the public bathroom downstairs just to use her hair straightener.
Rude & Hostile Staff: When we were moving between units and dropping off luggage, my daughter asked the front desk lady to wait just a couple of minutes for her straightener to cool down so it wouldn't burn anything in the bag. The staff member was visibly annoyed, rolling her eyes, and making faces. The complete lack of basic courtesy across the board was shocking.
Self-Service Trash in Foul Conditions: On top of everything, guests are expected to haul their own trash out to a dumpster behind the building, which smelled so vile and repulsive it was unbearable.
I brought all of these issues directly to the resort manager, but he brushed it off with a generic promise to "look into it" with zero real concern or accountability.
Do not be fooled by the price tag or the "resort" label. This place offers bargain-bin facilities and hostile service at luxury prices. A total waste of money.
Risposta dell'hotel
Data del commento: 14 ago 2026
Dear guest,
Thank you for taking the time to leave such detailed feedback regarding your three-night stay with us in July. We are deeply saddened and alarmed to read about your experience, and we offer our most sincere and heartfelt apologies.
Given your extensive experience as a traveler and the premium rates during peak summer season, we fully understand your frustration. You deserved an exceptional stay, and we take full accountability for the severe failures across service, amenities, and management communication that you encountered.
We would like to address your concerns directly:
Room Comfort & Appliance Delivery: Central air conditioning is heavily restricted in Interlaken due to local Swiss environmental and building regulations, but providing functional cooling appliances is strictly our responsibility. Failing to provide a working fan or toaster is completely unacceptable. While microwaves are available upon request and brought up to apartments, there is absolutely no excuse for the aggressive behavior you described. Having an appliance slammed onto your counter is deeply disrespectful and contrary to every standard of hospitality we uphold.
Power Outage & Front Desk Service: We sincerely apologize for the morning power failure and the distress it caused before reception opened at 8:00 AM. Having your daughter resort to using public restroom facilities just to prepare for the day is far below the level of comfort you should expect. Furthermore, the impatient, unprofessional behavior (eye-rolling and annoyance) you experienced when dropping off luggage and waiting for hot hair tools to cool down is entirely unacceptable.
Waste Disposal Area: As a self-catering aparthotel, guests are asked to drop off trash at our central disposal point, but maintaining a clean, sanitized, and odor-free environment there is entirely our responsibility. We deeply regret that this area was in such an unpleasant state during your stay.
Management Accountability: We are especially concerned that your conversation with our resort manager left you feeling brushed off without genuine care or accountability. Your feedback is being escalated directly to upper management to ensure these operational failures and service attitudes are addressed immediately with our front desk, housekeeping, and leadership teams.
Thank you again for bringing these serious issues to our attention. While we recognize how deeply disappointed you are, your review serves as a critical wake-up call for our entire resort team.
With kind regards from Interlaken
Natalie
Front-Office Employee
Thank you for taking the time to leave such detailed feedback regarding your three-night stay with us in July. We are deeply saddened and alarmed to read about your experience, and we offer our most sincere and heartfelt apologies.
Given your extensive experience as a traveler and the premium rates during peak summer season, we fully understand your frustration. You deserved an exceptional stay, and we take full accountability for the severe failures across service, amenities, and management communication that you encountered.
We would like to address your concerns directly:
Room Comfort & Appliance Delivery: Central air conditioning is heavily restricted in Interlaken due to local Swiss environmental and building regulations, but providing functional cooling appliances is strictly our responsibility. Failing to provide a working fan or toaster is completely unacceptable. While microwaves are available upon request and brought up to apartments, there is absolutely no excuse for the aggressive behavior you described. Having an appliance slammed onto your counter is deeply disrespectful and contrary to every standard of hospitality we uphold.
Power Outage & Front Desk Service: We sincerely apologize for the morning power failure and the distress it caused before reception opened at 8:00 AM. Having your daughter resort to using public restroom facilities just to prepare for the day is far below the level of comfort you should expect. Furthermore, the impatient, unprofessional behavior (eye-rolling and annoyance) you experienced when dropping off luggage and waiting for hot hair tools to cool down is entirely unacceptable.
Waste Disposal Area: As a self-catering aparthotel, guests are asked to drop off trash at our central disposal point, but maintaining a clean, sanitized, and odor-free environment there is entirely our responsibility. We deeply regret that this area was in such an unpleasant state during your stay.
Management Accountability: We are especially concerned that your conversation with our resort manager left you feeling brushed off without genuine care or accountability. Your feedback is being escalated directly to upper management to ensure these operational failures and service attitudes are addressed immediately with our front desk, housekeeping, and leadership teams.
Thank you again for bringing these serious issues to our attention. While we recognize how deeply disappointed you are, your review serves as a critical wake-up call for our entire resort team.
With kind regards from Interlaken
Natalie
Front-Office Employee
Viaggiatore in famiglia
Data del commento: 28 lug 2026
Hapimag Interlaken is always worth a trip.
Hapimag Interlaken is in an excellent location.
The resort is clean and competently managed and can only be recommended.
The resort is clean and competently managed and can only be recommended.
Risposta dell'hotel
Data del commento: 14 ago 2026
Lieber Herr Fankhauser
Herzlichen Dank, dass Sie sich die Zeit genommen haben, uns eine so wunderbare Bewertung zu hinterlassen!
Es freut unser gesamtes Team riesig zu lesen, dass das Hapimag Resort Interlaken für Sie immer eine Reise wert ist und Sie rundum zufrieden waren:
Ausgezeichnete Lage: Unsere zentrale Lage im Herzen von Interlaken ist der ideale Ausgangspunkt für Entdeckungen in der gesamten Jungfrauregion, und es ist schön zu wissen, dass Sie diese so sehr geniessen konnten.
Sauberkeit & Kompetenz: Das Wohlbefinden unserer Gäste steht für uns an erster Stelle. Zu hören, dass Sie die Sauberkeit und die Führung unseres Resorts so positiv hervorheben, ist ein fantastisches Lob für das gesamte Team!
Ihre Empfehlung: Dass Sie unser Haus aus voller Überzeugung weiterempfehlen, bedeutet uns ausserordentlich viel.
Vielen Dank für Ihre Wertschätzung. Es war uns eine grosse Freude, Sie bei uns zu haben, und wir freuen uns schon jetzt auf Ihren nächsten Besuch im Hapimag Resort Interlaken!
Mit herzlichen Grüssen aus Interlaken
Natalie
Front-Office Employee
Herzlichen Dank, dass Sie sich die Zeit genommen haben, uns eine so wunderbare Bewertung zu hinterlassen!
Es freut unser gesamtes Team riesig zu lesen, dass das Hapimag Resort Interlaken für Sie immer eine Reise wert ist und Sie rundum zufrieden waren:
Ausgezeichnete Lage: Unsere zentrale Lage im Herzen von Interlaken ist der ideale Ausgangspunkt für Entdeckungen in der gesamten Jungfrauregion, und es ist schön zu wissen, dass Sie diese so sehr geniessen konnten.
Sauberkeit & Kompetenz: Das Wohlbefinden unserer Gäste steht für uns an erster Stelle. Zu hören, dass Sie die Sauberkeit und die Führung unseres Resorts so positiv hervorheben, ist ein fantastisches Lob für das gesamte Team!
Ihre Empfehlung: Dass Sie unser Haus aus voller Überzeugung weiterempfehlen, bedeutet uns ausserordentlich viel.
Vielen Dank für Ihre Wertschätzung. Es war uns eine grosse Freude, Sie bei uns zu haben, und wir freuen uns schon jetzt auf Ihren nächsten Besuch im Hapimag Resort Interlaken!
Mit herzlichen Grüssen aus Interlaken
Natalie
Front-Office Employee
Viaggiatore solitario
Data del commento: 28 lug 2026
Coming home
I really like being in Interlaken; I feel welcome every time. My next stays are already booked. With every stay, I discover something new, true to the company motto "Stagnation is regression"; there is no stagnation in this resort. Keep it up
Risposta dell'hotel
Data del commento: 14 ago 2026
Liebe Frau Merz
Herzlichen Dank für diese wunderschöne Rückmeldung und Ihre treue Verbundenheit zu unserem Resort!
Zu lesen, dass sich Ihre Aufenthalte bei uns wie ein echte „Heimkommen“ anfühlen, ist das schönste Kompliment, das wir als Team erhalten können. Es bedeutet uns sehr viel, dass Sie die stetige Weiterentwicklung in unserem Resort wahrnehmen und schätzen:
Herzliche Gastfreundschaft: Wir legen grössten Wert darauf, dass Sie sich von der ersten Minute an rundum willkommen und wie zu Hause fühlen.
Stetige Erneuerung: Das Motto „Stillstand ist Rückschritt“ begleitet uns täglich. Dass Ihnen unsere kontinuierlichen Verbesserungen auffallen, motiviert unser gesamtes Team ungemein.
Vorfreude auf Ihr Wiedersehen: Wir sind überglücklich zu wissen, dass Ihre nächsten Aufenthalte bei uns bereits gebucht sind und Sie immer wieder Neues in der Region entdecken!
Vielen Dank für Ihre wunderbaren Worte und Ihre Begeisterung. Wir freuen uns schon jetzt darauf, Sie ganz bald wieder bei uns im Hapimag Resort Interlaken begrüssen zu dürfen!
Mit herzlichen Grüssen aus Interlaken
Natalie
Front-Office Employee
Herzlichen Dank für diese wunderschöne Rückmeldung und Ihre treue Verbundenheit zu unserem Resort!
Zu lesen, dass sich Ihre Aufenthalte bei uns wie ein echte „Heimkommen“ anfühlen, ist das schönste Kompliment, das wir als Team erhalten können. Es bedeutet uns sehr viel, dass Sie die stetige Weiterentwicklung in unserem Resort wahrnehmen und schätzen:
Herzliche Gastfreundschaft: Wir legen grössten Wert darauf, dass Sie sich von der ersten Minute an rundum willkommen und wie zu Hause fühlen.
Stetige Erneuerung: Das Motto „Stillstand ist Rückschritt“ begleitet uns täglich. Dass Ihnen unsere kontinuierlichen Verbesserungen auffallen, motiviert unser gesamtes Team ungemein.
Vorfreude auf Ihr Wiedersehen: Wir sind überglücklich zu wissen, dass Ihre nächsten Aufenthalte bei uns bereits gebucht sind und Sie immer wieder Neues in der Region entdecken!
Vielen Dank für Ihre wunderbaren Worte und Ihre Begeisterung. Wir freuen uns schon jetzt darauf, Sie ganz bald wieder bei uns im Hapimag Resort Interlaken begrüssen zu dürfen!
Mit herzlichen Grüssen aus Interlaken
Natalie
Front-Office Employee
Posizione eccellente
Höheweg 95, Interlaken, 3800, Svizzera|0,59 km dal centro
Check-in e check-out
Check-in dalle ore:
16:00
Check-out entro le ore:
10:00
Informazioni utili
I bambini sono i benvenuti in questo hotel
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.
fino a 3 anni
Gratis
Animali domestici ammessi con un costo aggiuntivo
Colazione disponibile
Opzioni colazione
Colazione occidentale, Colazione continentale
Prezzo colazione
Se hai bisogno di informazioni sui prezzi, contatta l’hotel
Orari colazione
Dalle 07:30 alle 10:30, da lunedì a domenica
Siete pregati di comunicare in anticipo a Hapimag Ferienwohnungen Interlaken l'orario in cui prevedete di arrivare. Potrete inserire questa informazione nella sezione Richieste Speciali al momento della prenotazione, o contattare la struttura utilizzando i recapiti riportati nella conferma della prenotazione. La struttura non è disponibile per feste di addio al nubilato/celibato o simili. Al check-in gli ospiti devono esibire un documento d'identità con foto e una carta di credito. Siete pregati di notare che le Richieste Speciali sono soggette a disponibilità, e potrebbero comportare l'addebito di un supplemento. In risposta al Coronavirus (COVID-19) questa struttura ha adottato misure extra di sicurezza e igiene. Swimming pool #1: periodo di chiusura dom 08 nov 2026 - gio 10 dic 2026 Swimming pool #2: periodo di chiusura dom 08 nov 2026 - gio 10 dic 2026 Aarmühle Restaurant & Bar: periodo di chiusura dom 08 nov 2026 - gio 10 dic 2026 La sauna non è disponibile da dom 08 nov 2026 a gio 10 dic 2026 Siete pregati di notare che la pulizia degli appartamenti viene effettuata 1 volta a settimana. Il servizio di pulizia giornaliero è disponibile su richiesta e con un supplemento. Siete pregati di notare che gli animali domestici sono ammessi al costo aggiuntivo di 77 EUR per soggiorno.
L’hotel accetta i seguenti metodi di pagamento:
Hapimag Ferienwohnungen Interlaken: domande frequenti
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