HOMA Phuket Town
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In sintesi
Check-in dalle ore: | 15:00 |
|---|---|
Check-out entro le ore: | 12:00 |
Animali | Animali domestici ammessi con un costo aggiuntivo |
Servizi
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HOMA Phuket Town
HOMA Phuket Town offre un giardino, una terrazza, un ristorante e un bar a Phuket. Con WiFi gratuito, questo hotel a 4 stelle offre il servizo in camera e un servizio concierge.
Data del commento: 26 lug 2026
Periodo del soggiorno: mar 2026
Data del commento: 13 ago 2026
Periodo del soggiorno: ago 2026
Absolute Nightmare Experience – Save Your Money and Go Elsewhere!
Then comes the water situation, which is utterly absurd. They give you two glass bottles and expect you to trek down the hallway to a water dispenser like a medieval villager. Between drinking tea and cooking, two bottles run out instantly, meaning at 2:00 AM you're forced to wander down the corridors looking like a crazy maniac just to get a sip of water. God forbid you want room service to just bring you some, because there is no room service! In fact, there isn't even a telephone in the room to call reception. They give you a WhatsApp QR code to scan, but they take forever to respond when you need something urgently. If you need extra tea, coffee, or sugar, which they give in insultingly small amounts, you better catch housekeeping before they vanish at 5:00 PM. If you come back from an island tour at 7:00 PM, you’re completely stranded unless you hike all the way down to reception yourself.
The amenities and room vibe are equally terrible. The room is huge, but the lighting is so dim and weak that the whole space feels enclosed, dark, and closeted. They have Samsung TVs mounted on the wall, yet somehow stripped them of basic smart apps so you can’t even use YouTube, Spotify, or Apple Music. On top of that, the soundproofing is practically nonexistent. I was in the bathroom and heard knocking so loud and clear I thought someone was breaking down my front door, only to realize it was the door next door! The window seals leak so much sound that you hear every bit of ongoing construction noise right in your ear. Eating here is another nightmare if you need Halal options; their single on-site restaurant serves a heavy amount of pork, ham, and bacon, and I couldn't even trust the seafood or pasta dishes because there's no way of knowing if they secretly cooked them with white wine or alcohol.
To top off this circus of inconveniences, the location is stuck right in the middle/old town area far away from everything, taking a full hour just to reach the airport, so if you don't wake up at the crack of dawn for a morning flight, you will miss it. But the absolute final straw was yesterday when I lost a key card. Instead of handing me a simple replacement like every normal hotel on earth, they demanded 500 Baht for a cheap piece of plastic! It's not that deep, people lose key cards all the time, but charging guests 500 Baht for an honest mistake is absolute extortion and nickel-and-diming at its finest. Do yourself a favor, save your money, and stay somewhere that actually treats its guests with basic convenience!
Risposta dell'hotel
Data del commento: 17 ago 2026
Thank you for taking the time to share such detailed feedback. We are sorry to hear that your experience did not meet your expectations.
We appreciate your positive comments regarding the size, cleanliness, and spaciousness of the room. Regarding the missing kitchen sponge, we sincerely apologize as this was an oversight in the room setup and is not our usual standard.
We would also like to clarify that our team remains available through WhatsApp for guest assistance, and we provided the requested items, including an iron, toothbrush, shaving kit, and hairdryer replacement during your stay. We also offered alternative housekeeping arrangements when our team was attending to scheduled room cleaning.
Regarding the key card replacement fee, this is a standard charge applied in cases of lost key cards. We understand that this may have been frustrating, but the charge is applied consistently according to our hotel policy.
We also take your comments regarding lighting, sound insulation, room amenities, and our restaurant options seriously and will share your feedback with the relevant teams for consideration.
We regret that your overall experience did not meet your expectations, and we appreciate your feedback as it helps us identify areas where we can improve.
Best regards,
HOMA Phuket Town Team
Data del commento: 28 mag 2026
Periodo del soggiorno: mag 2026
Superb
Risposta dell'hotel
Data del commento: 2 giu 2026
Thank you so much for your wonderful review and kind words!
We are delighted to hear that you enjoyed your stay and received such a warm welcome from our team. It means a lot to us that you found HOMA Phuket Town to be an exceptional place, whether traveling as a couple, with friends, or on your own.
A special thank you for recognizing Nong, Nook, Beitoey, and Pie. We will be sure to share your lovely comments with them—they will be thrilled to know they helped make your stay memorable.
Your appreciation and support truly mean the world to us. We loved having you here and look forward to welcoming you back again soon!
With warm regards,
HOMA Phuket Town Team
Data del commento: 25 apr 2026
Periodo del soggiorno: apr 2026
Pleasant 5 star experience
Risposta dell'hotel
Data del commento: 29 apr 2026
Thank you so much for your wonderful review—we’re delighted to hear you and your partner had such a great stay with us. It’s especially nice to know you appreciated the cleanliness, modern facilities, and little details like the drinking water dispenser and AC system.
We truly appreciate your feedback regarding the location and shuttle service, and we’ll certainly take this into consideration as we continue improving our guest experience.
Regarding the safe, we’re very sorry for the inconvenience. Your comment has been shared with our maintenance team to ensure all safes are properly checked and functioning securely.
We’re so glad we could exceed your expectations overall, and we hope to welcome you back again soon!
Warm regards,
HOMA Phuket Town Team
Data del commento: 15 apr 2026
Periodo del soggiorno: apr 2026
Kudos to staff Bai Toey and team!
Posizione
3/41 Soi Samkong 1, Phuket, 83000, Thailandia|2,92 km dal centro
Check-in e check-out
Check-in dalle ore:
15:00
Check-out entro le ore:
12:00
Informazioni utili
Animali domestici ammessi con un costo aggiuntivo
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.


