Hôtel Mercure Grenoble Meylan
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In sintesi
Check-in dalle ore: | 14:00 |
|---|---|
Check-out entro le ore: | 12:00 |
Animali | Animali domestici ammessi con un costo aggiuntivo |
Servizi
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Hôtel Mercure Grenoble Meylan
Mercure Grenoble Meylan con collegamento a un centro commerciale di Meylan ti permette di arrivare in meno di 5 minuti di auto a Museo Grenoblois delle Scienze Mediche e a CHU di Grenoble. Questo hotel si trova a 1,4 km da Museo Hébert e 2,2 km da Polo tecnologico di Inovallée. Avrai a disposizione una terrazza e un giardino da dove ammirare il paesaggio e potrai utilizzare servizi come il Wi-Fi gratuito. In questo hotel potrai inoltre contare su servizi di concierge e una sala ricevimenti. Per il pranzo e la cena, visita Les Saisons, un ristorante specializzato in cucina francese, oppure, se preferisci stare nella tua stanza, richiedi il servizio in camera con orario limitato. Concludi la giornata in bellezza con il tuo drink preferito! Presso questa struttura troverai un bar/lounge davvero fantastico. La colazione a buffet è disponibile a pagamento tutti i giorni dalle ore 06:30 alle ore 10:00. Potrai usufruire di un business center aperto 24 ore su 24, check-in veloce e check-out veloce. Il un parcheggio gratuito è disponibile in loco. Rilassati in una delle 60 camere della struttura, complete di minibar e TV a schermo piatto. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV con canali via satellite è l'ideale per concedersi un po' di svago. Il bagno in camera dispone di vasca o doccia, set di cortesia gratuiti e asciugacapelli. I comfort includono telefoni, casseforti e scrivanie.
Data del commento: 1 ago 2026
Periodo del soggiorno: ago 2026
Cleanliness, order, serenity...
We will return without hesitating for an instant!
Data del commento: 30 lug 2026
Periodo del soggiorno: lug 2026
Experience not to be repeated, it is absolutely not a 4-star, it is barely a 2-star
We were the day before in a 4-star in Annecy and near Lyon and the cleanliness was different from that of this hotel, we were tired we had to flee at 11:00 PM with my daughter and my little dog
Data del commento: 23 lug 2026
Periodo del soggiorno: giu 2026
June 2026 one-week stay.
Clean room, not damaged, smiling and professional staff, very satisfactory restaurant.
Data del commento: 9 lug 2026
Periodo del soggiorno: lug 2026
Data del commento: 7 lug 2026
Periodo del soggiorno: lug 2026
Infested Bed Bug in the hotel room with poor handling of the incident
I checked into the hotel expecting the high standards of cleanliness and guest care associated with the Accor brand. From the day I arrived, I noticed several black stains on the bed sheets. At the time, I did not know what they were and assumed they were simply marks that had not been removed during laundering.
Over the following days, I began waking up with itchy bites on my body. Initially, I believed they were mosquito bites. However, as each night passed, the number of bites increased significantly. The bites became extremely itchy and uncomfortable, making it difficult to sleep. I repeatedly woke up during the night because of the irritation, and instead of being able to rest, I spent the nights scratching and trying to understand what was causing the problem.
Eventually, after another restless night, I searched my bed and found a live bed bug. At that moment, I realised that the bites I had been suffering throughout my stay were not mosquito bites but were caused by bed bugs. Looking back, I also became concerned that the black stains I had noticed on the bed sheets upon my arrival may have been bed bug fecal spots, suggesting that the infestation may have existed before I checked into the room.
As a result of this infestation, I have now suffered more than 60 bed bug bites across my body. The bites have caused significant itching, discomfort, irritation, loss of sleep, and considerable stress. Instead of enjoying my stay, I have spent days worrying about my health and whether my clothing and luggage may now be contaminated, creating the additional concern that I could unknowingly bring bed bugs home with me.
I immediately reported the incident to the hotel and provided photographic evidence of the live bed bug, the black stains on the bed sheets, and the bites covering my body.
Unfortunately, the hotel’s response has been almost as disappointing as the infestation itself.
When I returned to the hotel later that day, the receptionist on duty had no knowledge of my case because there had been no proper handover between shifts. I had to explain the entire situation again from the beginning. When I asked him to check with the manager regarding any updates, he informed me that the manager had already left for the day. However, once the discussion became more serious, the receptionist was suddenly able to bring the manager out from the room to speak with me. This left me confused as to why I had initially been told that no manager was available.
Earlier that morning, another receptionist had assured me that she would discuss possible compensation with the hotel director, including compensation for my clothing and belongings, which may now require professional treatment because of their exposure to bed bugs.
However, when I met with the manager Marie Lafound, I was shocked that the only compensation initially offered was a complimentary dinner or a drink. I found this response completely disproportionate to the seriousness of the situation. After suffering more than 60 bites all around the body/corps/face/neck, enduring multiple sleepless nights, experiencing ongoing discomfort, and facing the possibility of having to clean or replace personal belongings, offering a meal or drink demonstrated very poor empathy and understanding of the impact this incident has had on me.
Even more concerning was the fact that the hotel showed no initiative in addressing my physical condition. It was only after I specifically raised concerns about my skin and repeatedly questioned what assistance would be provided that the manager finally offered to go to a pharmacy to obtain medication. I should not have had to ask for basic care or support after experiencing such a serious issue during my stay.
Throughout this entire experience, I have felt that I have had to request every update, every explanation, and every form of assistance myself. There was no proactive communication, no meaningful expression of concern, no empathy and no indication that the hotel understood the seriousness of what had happened. I expected empathy, professionalism, and decisive action, but instead I was left feeling that my concerns were being minimised.
This incident has had a significant impact on both my physical well-being and my overall experience and this incident was totally not handed professionally.
Posizione ottima
34 Av. de Verdun, Meylan, 38240, Francia|1,69 km dal centro
Check-in e check-out
Check-in dalle ore:
14:00
Check-out entro le ore:
12:00
Informazioni utili
Animali domestici ammessi con un costo aggiuntivo
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.