Wyndham Garden Kassel
+ 75
Trova il miglior hotel a Kassel per le tue date, in base a prezzo o gradimento
Confronta le offerte per Wyndham Garden Kassel tra centinaia di siti in un solo posto
Cerca un'offerta con cancellazione gratuita o valutazioni eccellenti
Confronta camere e prezzi
Confrontiamo centinaia di siti per offrirti il prezzo migliore
In sintesi
Check-in dalle ore: | 15:00 |
|---|---|
Check-out entro le ore: | 12:00 |
Animali | Animali domestici ammessi con un costo aggiuntivo |
Servizi
Wi-Fi
Parcheggio
Centro fitness
Reception 24h
Ristorante
Non fumatori
Scopri di più su Wyndham Garden Kassel
Wyndham Garden Kassel
L'hotel si trova a 4 km a est dal centro di Kassel. La struttura offre camere moderne con connessione WiFi gratuita. Riceverete un biglietto gratuito per i mezzi pubblici di Kassel valido per l’intera durata del vostro soggiorno.
Recensioni di 
Viaggiatore anonimo
Data del commento: 21 ago 2026
Periodo del soggiorno: ago 2026
Overall a nice place. We were traveling and just had a single stay.
Breakfast was also good, however, the waiter seemed like she had a bad day and was rude in our encounter.
Breakfast was also good, however, the waiter seemed like she had a bad day and was rude in our encounter.
Coppia
DK
Data del commento: 1 ago 2026
Periodo del soggiorno: lug 2026
Complaint Regarding Extremely Unsatisfactory Experience at Wyndham Garden Kassel
I am writing to formally express my profound dissatisfaction with the quality of service and accommodation provided by Wyndham Garden Kassel, located at Heiligenroderstr 61, 34123 Kassel, Germany. My wife and I stayed at your establishment during the second week of July, having reserved a luxury room well in advance and paid for it upfront. Regrettably, our experience was utterly disappointing, falling far below any reasonable standard expected from a hotel of your purported standing.
Upon entering the room, we were immediately struck by its uncleanliness. Contrary to what one would expect from a “luxury” accommodation, there was pervasive dust covering the walls and even the headboard of the bed. The curtains were visibly stained and dirty. Disturbingly, there was a hole approximately 20 centimeters wide near the door handle, indicating negligence in maintenance. The small balcony attached to the room was littered with dozens of cigarette butts, emanating the unmistakable odor typical of a neglected ashtray. Additionally, remnants of previous guests’ food wrappers were scattered around the bedside tables and under the bed, creating an overall impression of disregard for hygiene.
The room also lacked basic amenities one would normally assume as standard. Although the furniture element designated for a minibar was present, the minibar itself had been removed—an omission we were later informed was a cost-saving measure applied throughout the hotel. Compounding our discomfort, the room was devoid of any ventilation or air conditioning, an unacceptable situation given the external temperatures reached 41 degrees Celsius during our stay. This made the room unbearably hot and significantly affected our comfort.
We promptly informed the front desk about these issues. Unfortunately, they were unable to offer alternative accommodations, citing that the hotel was fully booked. Subsequently, the hotel staff promised to compensate us by offering private parking and two complimentary breakfasts. Since these were services already included in our prepaid reservation and the hotel director was reportedly not available, this offer was effectively rendered meaningless. We were then asked to send photographic evidence of the room’s condition via email. To our dismay, the first email address provided was incorrect. After multiple follow-ups, each time we were given different, false email addresses. Only on the fourth attempt did we receive an email address that appeared to be legitimate. However, three weeks elapsed without any response to our complaint.
On July 30, while traveling back from Switzerland towards Scandinavia, we stayed at another hotel in Kassel, located approximately 8 kilometers from Wyndham Garden. Seeking clarity, we visited Wyndham Garden Kassel to discuss our complaint. The staff member on duty spoke very little English and was unaware of any pending complaint or correspondence. He explained that much of the personnel, including the director, were on vacation and that many emails remained unattended. We resubmitted our complaint details to him, which he assured us would be forwarded accordingly.
Nevertheless, when we called Wyndham Garden on July 31 from Scandinavia, the front desk informed us that no information regarding our complaint had been received. Furthermore, they stated unequivocally that the hotel would take no action in response to our grievances, abruptly ending the call with us.
This appalling treatment, combined with the substandard cleanliness and complete lack of basic facilities such as air conditioning and a minibar, is entirely unacceptable. The state of the room and the dismissive attitude of your staff demonstrate a lack of respect for guests who entrust your hotel with their patronage and financial resources. The only merit of staying at your hotel remains its proximity to the highway and the spaciousness of the room, both of which cannot compensate for the poor hygiene, degraded room condition, and deficient customer service we endured.
In light of the above, I urge Wyndham Garden Kassel to undertake an immediate review of its standards, maintenance, and guest communication practices. Effective and timely responses to guest complaints should be treated with utmost priority to preserve your establishment’s reputation. I look forward to receiving confirmation that this complaint has been taken seriously and details of any remedial actions to be undertaken.
Thank you for your attention to this matter.
Upon entering the room, we were immediately struck by its uncleanliness. Contrary to what one would expect from a “luxury” accommodation, there was pervasive dust covering the walls and even the headboard of the bed. The curtains were visibly stained and dirty. Disturbingly, there was a hole approximately 20 centimeters wide near the door handle, indicating negligence in maintenance. The small balcony attached to the room was littered with dozens of cigarette butts, emanating the unmistakable odor typical of a neglected ashtray. Additionally, remnants of previous guests’ food wrappers were scattered around the bedside tables and under the bed, creating an overall impression of disregard for hygiene.
The room also lacked basic amenities one would normally assume as standard. Although the furniture element designated for a minibar was present, the minibar itself had been removed—an omission we were later informed was a cost-saving measure applied throughout the hotel. Compounding our discomfort, the room was devoid of any ventilation or air conditioning, an unacceptable situation given the external temperatures reached 41 degrees Celsius during our stay. This made the room unbearably hot and significantly affected our comfort.
We promptly informed the front desk about these issues. Unfortunately, they were unable to offer alternative accommodations, citing that the hotel was fully booked. Subsequently, the hotel staff promised to compensate us by offering private parking and two complimentary breakfasts. Since these were services already included in our prepaid reservation and the hotel director was reportedly not available, this offer was effectively rendered meaningless. We were then asked to send photographic evidence of the room’s condition via email. To our dismay, the first email address provided was incorrect. After multiple follow-ups, each time we were given different, false email addresses. Only on the fourth attempt did we receive an email address that appeared to be legitimate. However, three weeks elapsed without any response to our complaint.
On July 30, while traveling back from Switzerland towards Scandinavia, we stayed at another hotel in Kassel, located approximately 8 kilometers from Wyndham Garden. Seeking clarity, we visited Wyndham Garden Kassel to discuss our complaint. The staff member on duty spoke very little English and was unaware of any pending complaint or correspondence. He explained that much of the personnel, including the director, were on vacation and that many emails remained unattended. We resubmitted our complaint details to him, which he assured us would be forwarded accordingly.
Nevertheless, when we called Wyndham Garden on July 31 from Scandinavia, the front desk informed us that no information regarding our complaint had been received. Furthermore, they stated unequivocally that the hotel would take no action in response to our grievances, abruptly ending the call with us.
This appalling treatment, combined with the substandard cleanliness and complete lack of basic facilities such as air conditioning and a minibar, is entirely unacceptable. The state of the room and the dismissive attitude of your staff demonstrate a lack of respect for guests who entrust your hotel with their patronage and financial resources. The only merit of staying at your hotel remains its proximity to the highway and the spaciousness of the room, both of which cannot compensate for the poor hygiene, degraded room condition, and deficient customer service we endured.
In light of the above, I urge Wyndham Garden Kassel to undertake an immediate review of its standards, maintenance, and guest communication practices. Effective and timely responses to guest complaints should be treated with utmost priority to preserve your establishment’s reputation. I look forward to receiving confirmation that this complaint has been taken seriously and details of any remedial actions to be undertaken.
Thank you for your attention to this matter.
Risposta dell'hotel
Data del commento: 2 ago 2026
Dear Guest,
We appreciate your review and the opportunity to address your feedback.
We are glad you appreciated the spacious layout of your room, designed to offer comfort for travelers seeking convenience. Our team takes pride in creating environments that cater to diverse needs.
However, we deeply regret the shortcomings you encountered during your stay. The maintenance and housekeeping issues you described are being reviewed with our operations team to ensure thoroughness in future preparations. While our property does not have air conditioning, we acknowledge this limitation was particularly challenging given the extreme temperatures and apologize for the discomfort this caused. We’re also investigating the communication difficulties to improve our response protocols.
Finally, we’re pleased our location near major transit routes served your travel plans effectively, providing easy access to explore Kassel’s cultural offerings.
We hope you will return for an improved experience in the future.
Kind regards,
Ihr Team vom Wyndham Garden Kassel
We appreciate your review and the opportunity to address your feedback.
We are glad you appreciated the spacious layout of your room, designed to offer comfort for travelers seeking convenience. Our team takes pride in creating environments that cater to diverse needs.
However, we deeply regret the shortcomings you encountered during your stay. The maintenance and housekeeping issues you described are being reviewed with our operations team to ensure thoroughness in future preparations. While our property does not have air conditioning, we acknowledge this limitation was particularly challenging given the extreme temperatures and apologize for the discomfort this caused. We’re also investigating the communication difficulties to improve our response protocols.
Finally, we’re pleased our location near major transit routes served your travel plans effectively, providing easy access to explore Kassel’s cultural offerings.
We hope you will return for an improved experience in the future.
Kind regards,
Ihr Team vom Wyndham Garden Kassel
Viaggiatore anonimo
Data del commento: 17 lug 2026
Periodo del soggiorno: lug 2026
We chose this hotel specifically because the Hotels.com listing advertised an indoor swimming pool for our children after a 9-hour drive from Denmark. Unfortunately, the hotel has no swimming pool at all.
The rooms are very worn and in need of renovation. The restaurant was closed during our stay.
Had the facilities been described accurately, we would have chosen another hotel. The staff were polite, but the overall experience did not match the expectations created by the listing.
The rooms are very worn and in need of renovation. The restaurant was closed during our stay.
Had the facilities been described accurately, we would have chosen another hotel. The staff were polite, but the overall experience did not match the expectations created by the listing.
Viaggiatore anonimo
Data del commento: 12 lug 2026
Periodo del soggiorno: lug 2026
The rooms were clean, the sheets were fresh, and considering the price, we could not have expected much more. We paid €100 for four people for one night, including breakfast, which was very affordable.
One thing we did not understand was the €8 parking fee per night. As hotel guests, we felt that parking should have been included in the price.
The hotel is quite worn, which unfortunately shows in the interior. There were unfinished plumbing installations, poorly painted areas, old rugs, and other signs of wear. However, for a one-night stay while passing through, it was perfectly acceptable.
The breakfast was very nice, and the kitchen staff were friendly and welcoming. On the evening of our arrival, the hotel also had an outdoor barbecue, which looked very enjoyable for 25€.
Overall, when considering the price and what you can reasonably expect, the stay was quite good. :)
One thing we did not understand was the €8 parking fee per night. As hotel guests, we felt that parking should have been included in the price.
The hotel is quite worn, which unfortunately shows in the interior. There were unfinished plumbing installations, poorly painted areas, old rugs, and other signs of wear. However, for a one-night stay while passing through, it was perfectly acceptable.
The breakfast was very nice, and the kitchen staff were friendly and welcoming. On the evening of our arrival, the hotel also had an outdoor barbecue, which looked very enjoyable for 25€.
Overall, when considering the price and what you can reasonably expect, the stay was quite good. :)
Viaggiatore anonimo
Data del commento: 1 lug 2026
Periodo del soggiorno: giu 2026
Dirty room, no air conditioning, staff who just lies about parking, about cost, about water about conditioning.
Hotel smelled pretty bad with smell of cigarette smoke everywhere.
Rooms were smelly and dirty with lot of flies and insects
Amenities looked broken or non-functional.
Worst experience at reception - a Eur 20 Hostel has much better people!
Hotel smelled pretty bad with smell of cigarette smoke everywhere.
Rooms were smelly and dirty with lot of flies and insects
Amenities looked broken or non-functional.
Worst experience at reception - a Eur 20 Hostel has much better people!
Posizione
Heiligenroder Strasse 61, Bettenhausen, Kassel, 34123, Germania|4,82 km dal centro
Check-in e check-out
Check-in dalle ore:
15:00
Check-out entro le ore:
12:00
Informazioni utili
Animali domestici ammessi con un costo aggiuntivo
Pagando un importo aggiuntivo sono disponibili letti extra, a seconda delle dimensioni della camera.
Wyndham Garden Kassel: domande frequenti
Cerchi un volo o un auto per il tuo viaggio?
Sapevi che possiamo aiutarti a pianificare il resto del tuo viaggio? Ricevi offerte esclusive e tariffe vantaggiose per voli e noleggi auto.Voli per Kassel
Noleggio auto a Kassel