Hotel Roma e Rocca Cavour
+ 80
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In sintesi
Check-in dalle ore: | 15:00 |
|---|---|
Check-out entro le ore: | 10:30 |
Animali | Animali domestici non ammessi |
Servizi
Wi-Fi
Parcheggio
Aria condizionata
Reception 24h
Non fumatori
Lavanderia
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Hotel Roma e Rocca Cavour
Gestito dalla stessa famiglia sin dal 1854, l'Hotel Roma e Rocca Cavour è uno degli alberghi più antichi di Torino. Immerso in un giardino rigoglioso, sorge di fronte alla stazione ferroviaria di Porta Nuova.
Recensioni di 
Viaggiatore solitario
Data del commento: 11 ago 2026
What a lovely hotel
Great value for money. Lovely staff. Very clean hotel. The terrace is beautiful and the breakfast was lovely. A great choice is Torino historic centre.
Viaggiatore anonimo
Data del commento: 24 ago 2026
Periodo del soggiorno: ago 2026
This was a wonderful hotel. Everything was well maintained and very beautiful. The staff were so friendly and helpful. Location was excellent. We felt safe and really enjoyed our time here. There is parking on site. You just have to let them know before you arrive.
I chose this hotel because we didn’t have a car I needed parking. It was conveniently located without having to drive into the city center or having to park outside and lugging our luggage through the streets. I highly recommend this, especially if traveling by car.
I chose this hotel because we didn’t have a car I needed parking. It was conveniently located without having to drive into the city center or having to park outside and lugging our luggage through the streets. I highly recommend this, especially if traveling by car.
Viaggiatore in famiglia
UK
Data del commento: 19 ago 2026
Be careful and check the room yourself before embarking
We had stayed at this hotel several times before and had always been satisfied. Unfortunately, our most recent experience was extremely disappointing and has completely changed our opinion of the hotel.
We arrived very late after travelling from Paris to Turin and expected to be given a room that was at least suitable for a family of three. Instead, we were allocated a room isolated from the other guest rooms, in a corner of the building. The location itself was not the main issue. The real problem was the condition of the room.
The temperature in Turin was around 24°C during the night, and the air conditioning was completely ineffective. Rather than cooling the room, it produced only hot air accompanied by an unbearable noise. We contacted reception to report the issue. The young receptionist, who appeared inexperienced and insufficiently supported, informed us that the hotel was fully booked and that nothing could be done.
We politely requested that someone from the maintenance team inspect the air conditioning. Eventually, a cleaning staff member was sent to our room. She tried adjusting the controls for a few minutes but was unable to resolve the problem.
We returned to reception and explained that we could not stay in the room unless the issue was fixed. Once again, the receptionist stated that nothing could be done. We then asked whether he could assist us in finding accommodation at a nearby hotel, but he refused and offered no alternative solution.
At around midnight, we were left with no choice but to search for accommodation ourselves. After walking around Turin, we eventually found another hotel that was cleaner, more comfortable, and reasonably priced.
We returned to the Roma e Rocca Cavour Hotel to collect our luggage. No assistance was offered, nor was there any attempt to help arrange transportation despite the amount of luggage we were carrying. Before leaving, we requested written confirmation of the cancellation. The receptionist stated that he could not provide it and that the matter would have to be discussed with management the following morning.
What concerns me most is that a young and inexperienced employee was left alone to manage the front desk during the night without sufficient authority, support, or training to assist guests in difficult situations. This reflects poorly on the hotel's management and customer service standards.
My advice to future guests is to carefully check the condition of their room upon arrival and to ensure that essential amenities, such as air conditioning, are functioning properly. At the very least, guests deserve respect, support, and practical assistance when problems arise.
Sadly, after this experience, we will never return to this hotel.
We arrived very late after travelling from Paris to Turin and expected to be given a room that was at least suitable for a family of three. Instead, we were allocated a room isolated from the other guest rooms, in a corner of the building. The location itself was not the main issue. The real problem was the condition of the room.
The temperature in Turin was around 24°C during the night, and the air conditioning was completely ineffective. Rather than cooling the room, it produced only hot air accompanied by an unbearable noise. We contacted reception to report the issue. The young receptionist, who appeared inexperienced and insufficiently supported, informed us that the hotel was fully booked and that nothing could be done.
We politely requested that someone from the maintenance team inspect the air conditioning. Eventually, a cleaning staff member was sent to our room. She tried adjusting the controls for a few minutes but was unable to resolve the problem.
We returned to reception and explained that we could not stay in the room unless the issue was fixed. Once again, the receptionist stated that nothing could be done. We then asked whether he could assist us in finding accommodation at a nearby hotel, but he refused and offered no alternative solution.
At around midnight, we were left with no choice but to search for accommodation ourselves. After walking around Turin, we eventually found another hotel that was cleaner, more comfortable, and reasonably priced.
We returned to the Roma e Rocca Cavour Hotel to collect our luggage. No assistance was offered, nor was there any attempt to help arrange transportation despite the amount of luggage we were carrying. Before leaving, we requested written confirmation of the cancellation. The receptionist stated that he could not provide it and that the matter would have to be discussed with management the following morning.
What concerns me most is that a young and inexperienced employee was left alone to manage the front desk during the night without sufficient authority, support, or training to assist guests in difficult situations. This reflects poorly on the hotel's management and customer service standards.
My advice to future guests is to carefully check the condition of their room upon arrival and to ensure that essential amenities, such as air conditioning, are functioning properly. At the very least, guests deserve respect, support, and practical assistance when problems arise.
Sadly, after this experience, we will never return to this hotel.
Coppia
Data del commento: 7 ago 2026
Rude staff
Our overall stay was actually quite pleasant, and the location of the hotel is excellent. It is very close to the city centre, which was really convenient. The hotel also offers parking in a covered parking garage for €40 per day. It is certainly not cheap, but considering the central location, that is understandable.
Unfortunately, the experience changed once we got to our room. The air conditioning was extremely loud — I would estimate around 65 decibels, comparable to the noise level of a busy restaurant. There was no way to turn it down to a quieter setting, so we had to deal with the noise throughout the night.
At the same time, the windows could not be properly closed. This meant that a lot of outside noise and light came into the room. I eventually had to use an iPhone charging cable to keep the window as closed as possible just to make the situation somewhat manageable.
At check-out, I decided to mention this to the staff, even though nobody actually asked us how our stay had been. I thought it was still worth taking the time to give some feedback.
Unfortunately, the response was very disappointing. Rather than taking the complaint seriously, the staff member almost laughed at me and jokingly said that the windows are old and that perhaps we should choose a better room next time. When I asked whether everyone is expected to sleep with the windows and curtains open, I was more or less dismissed.
For around €150 per night, I expect considerably more. Old windows can happen, and technical problems can happen, but the way a genuine complaint is handled makes a big difference. A little friendliness and understanding would have gone a long way.
The location is great and the hotel itself was otherwise fine, but the combination of an extremely loud air conditioner, windows that could not be properly closed, and the dismissive attitude at check-out really took away from our experience.
Unfortunately, the experience changed once we got to our room. The air conditioning was extremely loud — I would estimate around 65 decibels, comparable to the noise level of a busy restaurant. There was no way to turn it down to a quieter setting, so we had to deal with the noise throughout the night.
At the same time, the windows could not be properly closed. This meant that a lot of outside noise and light came into the room. I eventually had to use an iPhone charging cable to keep the window as closed as possible just to make the situation somewhat manageable.
At check-out, I decided to mention this to the staff, even though nobody actually asked us how our stay had been. I thought it was still worth taking the time to give some feedback.
Unfortunately, the response was very disappointing. Rather than taking the complaint seriously, the staff member almost laughed at me and jokingly said that the windows are old and that perhaps we should choose a better room next time. When I asked whether everyone is expected to sleep with the windows and curtains open, I was more or less dismissed.
For around €150 per night, I expect considerably more. Old windows can happen, and technical problems can happen, but the way a genuine complaint is handled makes a big difference. A little friendliness and understanding would have gone a long way.
The location is great and the hotel itself was otherwise fine, but the combination of an extremely loud air conditioner, windows that could not be properly closed, and the dismissive attitude at check-out really took away from our experience.
Viaggiatore anonimo
Data del commento: 29 lug 2026
Periodo del soggiorno: lug 2026
+ the location: within easy reach from airport (bus 268), trains, central, shopping, restaurants
+ clean and well looked after
+ lobby
+ water dispensers (still/sparkling)
+ good AC
+ spacious rooms
Breakfast was ok, but I was missing more fresh things such as larger selection of fruits. Also bread was a bit like airplane bread and processed. No porridge/oatmeal available. Having said this, for European breakfast it was a normal standard and should not be compared to Asian/Nordic hotel breakfasts that are very versatile.
Recommendations for this hotel.
+ clean and well looked after
+ lobby
+ water dispensers (still/sparkling)
+ good AC
+ spacious rooms
Breakfast was ok, but I was missing more fresh things such as larger selection of fruits. Also bread was a bit like airplane bread and processed. No porridge/oatmeal available. Having said this, for European breakfast it was a normal standard and should not be compared to Asian/Nordic hotel breakfasts that are very versatile.
Recommendations for this hotel.
Posizione eccellente
Piazza Carlo Felice, 60, Torino, 10121, Italia|0,91 km dal centro
Check-in e check-out
Check-in dalle ore:
15:00
Check-out entro le ore:
10:30
Informazioni utili
Animali domestici non ammessi
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.
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